Fayette SPCA

TASC apologizes for the frustration and inconvenience the reimbursement delay created for this customerReimbursements are now occurring within 24-hours after the funds are received from the employerTowards the end of May, we experienced a technical issue which delayed reimbursements for a few customersThis problem has since been resolved and measures have been put in place to prevent this from occurring again.TASC appreciates this customer's feedback and will use it to further improve our servicesAt TASC, we strive to continuously improve on our products and servicesThank you again for your comments

My name is [redacted] , [redacted] and I am responding on behalf of [redacted] ***In reviewing this customer's account, it appears that the customer has been attempting to use his FSA funds for ineligible expensesWe will contact the customer directly to educate him on the types of expenses that are reimbursableThis should resolve the problems he is experiencing with his FSA cardSincerely, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have heard from and I'm satisfied with the response I received from TASC for Complaint ID [redacted] Regards, [redacted] ***

We are sorry to hear of the problems this customer experienced TASC has worked directly with the customer’s former employer and CIGNA to reinstate benefitsTASC and the former employer have repeatedly reached out to the customer to provide resolutionWhile the premiums cannot be refunded, the customer can file any medical or prescription expenses to CIGNA for processingWe encourage the customer to contact CIGNA or the former employer for instruction on how to submit expenses

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The problem is still not fixed and there has been no communication as to when this will happenThere have been multiple completion dates offered and none have been metThe company acknowledges that the card is their most convenient option yet mine is still cannot be accessedThe other payment option is always availableIf they cannot fix the problem, why do they issue cardsIt would appear that they chose a very bad option when they switched vendors [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

We’re sorry to hear about this customer's concernsA positive customer experience is important to TASC and we appreciate feedback from our customer's.A Customer Satisfaction Specialist is researching the claims submittedShe will be in contact with the customer within 24-hoursWe will continue working with this participant to provide resolution

To Whom it may concern, My name is [redacted] , [redacted] and I am responding on behalf of [redacted] The participant's employer initially did not elect a RunoutThe Runout allows participant's to submit expenses after their plan year endsOn 4/30/the employer updated their plan to include a RunoutDue to this, the participant did hear conflicting information when callingSince the employer did not initially elect the Runout and the participant did not re-enroll, their card moved into a closed status since the plan was officially closedThe employer then re-opened the plan on 4/30/and a new card was issued to the participantThis all occurred around the time our card vendor was transitioning to another vendorThe initial card reissue was lost in the transition of card vendorsWe issued a ticket to our card vendor to create an account and issue a card for this participantThis request was completed and a new card mailed to the participant on 5/10/ We will work directly with this participant to confirm that the card has been received and it is working as expected Sincerely, [redacted]

We’re sorry to hear about this participant's concernsA positive customer experience is important to TASC and we appreciate feedback from our participantsWe were experiencing technical issues with the transfer of funds to personal banking accounts on March 23rdThe problem this customer experienced was resolved as of March 29thThe technical problem was resolved and we are taking measures to assure that our customers receive timely reimbursementsOur standard processing time is 24-hours to process a reimbursement requestOnce processed, the customer can expect to see their funds within 24-hoursAt times this may be delayed due to the bank institutions processing timeframes

Thank you for reaching out to us regarding your accountYou are correct, you should not need to call every month to find out when your reimbursement will be releasedIt should occur on a consistent basisWhen the information is received from your employer, we process and make the funds available as quickly as possibleWe have contacted your employer's Account Manager to alert them of your concernWe will work directly with our internal team to make sure the funding of your account occurs on a more consistent basis

utf- To Whom it may concern, My name is [redacted] , Resolution Supervisor and I am responding on behalf of [redacted] There was a delay in the processing of the check reimbursement due to confirmation of the customer's addressA check will be issued to the customer within 24-hours Communication has been sent to the customer and I will work directly with her to assist with any further questions Sincerely, [redacted] / [redacted] Style Definitions */

Hello, My name is [redacted] , [redacted] and I am responding on behalf of Julie UtterUpon review of the customers account, we confirmed that a reimbursement request had not been submitted for processingThe customer is limited to a IRS maximum of $per monthThe customer had submitted up to the $maximum for most monthsWe spoke to the customer and explained that she would need to submit claims for the months which she had not reached the maximumWe will continue to work work the customer until her request for reimbursement has processed Sincerely, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

We’re sorry to hear about this customer's concernsA positive customer experience is important to TASC and we appreciate feedback from our customers.When a FSA participant ends their employment with their employer, their TASC card is deactivated upon termination of their FSA planHowever, the employee still has access to the funds contributed by submitting a request for reimbursement along with a bill or receiptWe believe there was a misunderstanding during the time of the phone call regarding the participants eligibility timeframeThe participant is eligible to submit expenses incurred from 10/1/though 3/13/The last day to submit these expenses for reimbursement is 3/13/TASC recently contacted the customer to explain the eligibility timeframe and how to submit expensesOn 5/25/TASC reimbursed the customer for the expenses submittedTASC will continue to assist this customer if there are further questions

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: After much effort I was finally able to spend the money Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The sole reason for contacting the TASC was prior to an upcoming provider appointment for dependents If the opportunity to submit the claim was made known at that time a claim would have been submitted at that time The sole reason for the phone call was asking how to use the funds in the account prior to an upcoming scheduled appointmentFurthermore, it was specifically asked if the funds in the account would be returned The representative made it a point to explain that the funds would not be returned by TASC because they are a third party administrator so the money would be returned to the previous employer who would in turn return the funds to usLastly, even if the funds were accessible they're would still be balance on the account Why was there no notification either in writing/telephone/ or email to the account holder that a) there is still funds available in the account that could be used and b.) these funds would be forfeited if not used after the termination dateThe only reason the account holder was aware there was funds in the account is because they called TASC If there was a risk of loss associated with this time of investment vehicle then why not was the account holder informed in writing regarding Regards, [redacted]

We’re sorry to hear about this customer's concernsA positive customer experience is important to TASC and we appreciate feedback from our customersResearch is needed to determine if the Kiosk the customer is using is coded to accept the transactionIt is also possible that the monthly IRS reimbursement limit of $was exceededThis would also cause a decline TASC will continue working with this customer to provide resolution

We are very sorry to hear that your interaction with one of our Supervisor’s was less than adequateWe apologize for the poor experience you encounteredThe call has been reviewed and discussed with the SupervisorAt the beginning of every plan year, your employer should provide you with a copy of the Plan’s Summary Plan DescriptionThis provides you with your Eligibility, Grace and Runout PeriodThis information is also available to you online at www.tasconline.com by logging into your online account You can also check your available balance at any time by calling 800-422-Lastly, we do send an account summary email one month prior to the end of the plan year to all participants who have an email address on fileThis summary provides you with your account balance as well as the last date to submit claimsYour eligibility timeframe was 9/1/– 8/31/The final date to submit expenses was 11/30/The Grace period end date was 11/16/(Expenses with a date of service between 9/1/through 11/16/can be submitted for reimbursementThe Runout period ended 11/30/16: This allows you to submit expenses days after the end of your plan year(Date of Service must be within the timeframe of 9/1/through 11/16/16) Once the Runout period has ended, per IRS FSA regulations, the funds are forfeited if not usedWe are unable to make exceptions to this rule as it would take the plan out of compliance A Customer Resolution Specialist will be in touch with you to provide you with further education

We’re sorry to hear about this customer’s concernsA positive customer experience is important to TASCA TASC Customer Satisfaction Specialist has been working directly with the customer to resolve the coverage issueReinstatement notices were sent to the Insurance carriers several timesPhone calls were also completed to confirm the reinstatementAs of December 20th, all Insurance carriers confirmed and provided documentation that coverage was reinstatedWe will continue to work directly with the customer if they experience further problems with the Insurance carriers

We apologize for the frustration you experienced when attempting to log into your online account Due to security of account information, our agents do follow a standard verification process which includes the verification of specific account informationIf you are unable to answer those specific questions, they then request additional informationIn your situation it sounds as though the call did not go as expected and we apologize for thatA Customer Satisfaction Specialist will contact you directly to make sure you have access to your account It is also possible that we did not have an email address on file for you when you were attempting to log inCustomers have informed us that they would prefer to use their personal email addresses rather than their employer-sponsored emailDue to this, we allow the participant to specify the email address during the enrollment processWe will pass on your recommendation to use the employer sponsored email address since this would be more user friendly The call will be reviewed so assure that this does not occur again to other customers Best regards, TASC Customer Care