Fayette SPCA

On November 1st, 2017, a TASC Customer Satisfaction Specialist contacted the customer to assist with this complaintA meeting was requested to discuss the situationThe customer indicated that he was reluctant to spend time discussing the matterWe understand his frustration but we do need his cooperation to understand what occurred and how we can resolve thisAgriPlan/BizPlan Clients save an average of more than $5,a year on their taxes! The key to these savings is the ability to declare medical expenses as a business expense, rather than a personal deductionAgriPlan is a Section Health Reimbursement Arrangement (also known as an HRA) that enables qualified small business owners to deduct federal, state, and self-employment taxes for family medical expensesBeginning January 1, 2017, employers with more than one but fewer than benefit-eligible employees can once again use AgriPlan/BizPlan small business HRAs (QSEHRA) to reimburse employees for individual health insurance premiums and family out-of-pocket medical expenses.Deduction GuaranteeTASC will refund 100% of your administration fee if you are a sole proprietor or other qualified business owner and do not deduct at least $2,in a Plan year.We have waived the requirement of obtaining copies of the tax returns to view the deductionsA refund of $for the Plan was approvedCheck # [redacted] was sent on 11/22/To move forward with the additional credit requested, since the Administration fees were paid directly to the Provider, rather than TASC, we will need a copy of the cancelled check or bank statements showing payment for the Plan(s)The account was cancelled since we did not receive a Deduction Guarantee request or payment for the plan yearThis payment was due last November, Payment is due prior to the new year beginningIf your business has not changed, you may want to consider not having the plan since you have not been deducting at least $in a Plan yearPlease continue to work with the Customer Satisfaction Specialist who contacted you directlyWe are certain that we can assist you with resolving this matter

Good Afternoon,We have contacted Ms ***' employer and have confirmed her coverage is active and that her employer will be contacting her. TASC also left Ms [redacted] a voicemail on Friday to call us back. TASC assists Ms ***' employer with cost sharing for her benefits and there was only... a brief period in late February where coverage was suspended. Coverage has been in force since January and cannot have a lapse. She will need to talk to her employer for any premiums to be returned.Please let us know if you need additional information.Thank you, [redacted] ***

Thank you for alerting us to your situation Your account reflects that you had an Annual Election of $You were reimbursed $which leaves $eligible to Carryover into the next Plan year Your employer moved their Flexible Spending Account Plan to a new Administrator effective 6/30/Please contact your employer for assistanceIf they have elected Carryover, the new Administrator would manage the funds and process any applicable claims for the new plan year

TASC has escalated the reinstatement of coverage to the insurance carrierWe are waiting for their responseWe will continue to work directly with this customer until his coverage is reinstated

We are sorry to hear of the problems this customer is experiencing with their COBRA benefitsOur records indicate that on 10-13-the customer made his election and first paymentOn 10-19-we emailed the reinstatement notification to the insurance carrierOn 11-25-the customer called to inform us that his coverage was not reinstatedWe again sent notification to the carrierOn 12-7-the customer called to inform us that he was still without coverage and that he heard the carrier had changedWe reached out to the former employer to confirm the new carrier since they had not informed usWe are still awaiting their responseOn 1-28-we contacted the former employer again to request the new carrier information A Customer Care Specialist will contact the customer and work with him until the issue is resolved

Prior to closing out an HSA account, you will need to log into the Individual HSA account to agree to the terms and conditions. When a customer is no longer employed by the Plan Sponsor (Employer), the account converts to an Individual account automatically. After the terms and... conditions are agreed to, you can then submit the appropriate form to close the HSA account. A Customer Resolution Specialist will contact you directly to assist you with this process. Best Regards, TASC Customer Care

We apologize for the frustration this situation has causedSince the funds have been returned to the Wisconsin Department of Revenue’s unclaimed property division, TASC is unable to refund you directlyWe will continue to work with you and your employer directly to resolve this situation

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
Considering that I have called multiple times to update my information, I find it quite funny that they say they contacted me to update my information. When they reactivated my card it still did not work.I had them send me a check which I have received and cashed.I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Still don't know why this took so long to get resolved. I suggest that the business go back and review the log of my account and my calls for training purposes. Obviously there is a disconnect in their business
Regards,
*** ***

We are sorry that you were unable to use the funds in your FlexSystem account We have reviewed the call your spouse had with a TASC Customer Care Specialist on 4-28-Your spouse was provided with the correct eligibility dates, Runout period, and was advised that she would need to submit claims for services within the eligibility dates of 9/1/through 3/24/Your spouse indicated that she wanted to submit a claim for an upcoming expense which was outside the eligibility datesWhen advised that the upcoming expense was outside the eligibility dates, the caller disconnected the callWe do not have a record of any calls after 4/28/Your spouse was informed that the funds would be forfeited to the employer (Plan Sponsor)The Specialist did not advise that the employer could then reimburse you directlyThe return of funds is no allowable due to the FSA rules set forth by the IRS If you have any medical, vision, or dental expenses that you, your spouse, or dependents may have incurred from 9/1/through 3/24/17, we may be able to assist youA member of our Resolution Team will contact you directly to assist youIf you do not have any of the above mentioned expenses incurred during this timeframe, the funds in your account have been lostThis is the risk associated with a Flexible Spending AccountThe Use -or - Lose Rule is stated on the enrollment form your employer may or may not have asked you to completeWhat is the Use-or-Lose Rule? To avoid an account balance at year-end, be conservative when making electionsAny funds left unused at the end of the Plan Year are forfeited, unless your employer offers a Carryover (for Medical Out-of-Pocket Expenses Benefit only) At this time we do not send notification when a participant’s account is terminatedWe currently send an email days prior to the end of the plan year to active participantsYour suggestion will be shared with the appropriate teams as we are in the process of building a new operating platformOffering another way for a customer, who is no longer in the plan, to review their account summary would be an excellent feature

TASC is sorry you experienced frustration when submitting claims for reimbursementTASC prides itself on having the fastest and most accessible request process in the industryWith a TASC HRA plan, employers contribute a specific annual amount (tax-deductible) from which employees pay for their
healthcare expenses (tax-free)When a medical expense is incurred, the employee submits a request for reimbursement along with an Explanation of Benefits (EOB) to TASCIf TASC is unable to determine the date of service, amount requested, and patient name, we may be unable to process the requestThis is why an EOB is requiredEach expense must be submitted to TASC as an individual line item, by Date of ServiceWe are unable to accept one request that includes several dates of service or amountsA Resolution Specialist will reach out to you to directly to assist you with submitting your claims accurately which will prevent further claim denialsBest regards, TASC Resolution Team

Additional information is needed to resolve this issueOur initial research indicated when the card was swiped, the card did not sufficient fundsIn March we worked with NJ TMV directlyThey indicated they would add the TASC Card to their exception list so cards would workThis issue has been assigned to a Resolution Specialist for resolutionThe customer will hear from us yet this weekWe apologize for the delay in resolving this issue

We’re sorry to hear about this customer's concernsA positive customer experience is important to TASCThe TASC FSA Cardholder Agreement, which was included with the customers card in 2015, specifically addresses the monthly card access fee (Cash Account Access Service Fee of $will be
assessed (following ninety (90) days from the date of termination of the Benefits Account should a balance greater than $remain in the Cash Account). TASC has worked directly with this customer to resolve the concern regarding our service fees

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I have another compliant against citi bank and norton, about a fraud charge on my citi bank dividenedCard, which is not been solved. :(

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I did finally get my money this week
***
*** *** *** ***

Thank you for sharing your concernOur records indicate that you worked with a Customer Resolution Specialist between December 14-18, regarding your reimbursement request that was submitted on 8/31/Your appeal was denied since the appropriate supporting documents to verify your claim,
were not received until after the run-out period ended on 9/30/Your Plan Eligibility timeframe was 12/1/-6/30/with a run-out of 9/30/We will reopen your case to review the date your information was received, processed and what occurred to provide you with a secondary final decisionA Resolution Specialist will contact you directlyAt the beginning of every plan year, Employers are instructed to provide employees with a copy of the Plan’s Summary Plan DescriptionThis provides the timeframes for Eligibility, Grace and/or Runout Period. This information is also available to you online at www.tasconline.com by logging into your online account. Once the Runout period has ended, per FSA regulations, the funds are forfeited if not usedThe appeal process is in place to review the submission of information to determine if an error occurredIf so, we are then able to make corrections and keep the plan in complianceThe IRS.gov website states: Under the use or lose provision, participating employees often must incur eligible expenses by the end of the plan year, or forfeit any unspent amountsSincerely, TASC Customer Care

TASC apologizes for the frustration and disappointment in getting your issue resolvedWe will continue working with you to provide resolution.Due to IRS guidelines, TASC is unable to send you a check without the submittal of a claim and the proper receipts to verify that the items you have purchased are eligible for reimbursementWe will contact you directly to assist you with your claim reimbursement

Hello,
We will work directly with this customer and his employer to resolve the claim issues they have experiencedWe trust that we will be able to resolve this in a satisfactory manner with both parties
A Resolution Specialist will be contacting the customer within 24-business hours

Additional information such as the date and amount of the transaction, the location where you attempted to use the card, and the items you were purchasing is needed to help us identify the problem. This will allow us to provide you with a solutionIf you attempted to use your card between 11/30/17-12/7/17, there was a temporary hold on all cards associated with your employers account due to an Administrative update we were performingSeveral attempts have been made to contact you directly to assist youA Resolution Specialist will reach out to you again to gather the information needed to determine why your card is not working as expectedBest regards, TASC Resolution Team

To whom it may concern:This participant's employer submits a bi-weekly file to us for contribution posting There have been on-going discrepancies on the file due to a number of issues that have not allowed us to post contributions to participants' accounts.Members from our Resolution,
Relationship Management, and EDI teams were able to work internally and with the client to identify and fix these issues All contributions received on files between July and Monday 11/were posted on 11/ Funds became available to this participant at that time and her outstanding claims paid out this morning.I have contacted this participant to let her know she should expect to see her reimbursement funds deposit into her bank account in 1-business days.I will continue to work with her to ensure funds are received.Thank you,
*** *** * *** ***
*** *** *** *** ***

Thank you for your sharing your concernWhen a customer elects COBRA, the process does take some time to reinstate coverageWe understand that in some situations, customers may need their coverage reinstated in a timelier manner due to medical reasonsDue to this, a Resolution Specialist has
already escalated your enrollmentOur records indicate that you elected coverage on 1/15/and set up ACH as your payment methodThe payment processed on 1/16/The notice to reinstate your coverage was sent out on 1/22/The standard timeframe for an insurance provider to reinstate coverage is 2-weeksWe have contacted the appropriate people to escalate the processing of your reinstatementIn the meantime, you can be seen by a DoctorWhen your insurance is reinstated, you would submit the bill to the insurance company for reimbursement/paymentWe will contact you directly when we have received confirmation that your insurance is reinstatedBest regards, TASC Customer Care