Fearless Motorsports

Review: I purchased a motorcycle from the owner of the business. I was told the motorcycle had been restored. This was not the case. On the way home one of the exhaust pipes fell off of the motorcycle. Once I arrived home I inspected the vehicle a little more thoroughly and discovered multiple safety issues along with many things that the owner had told me were done to the bike that were not actually done. I have sent the owner a text message containing a picture of the inside of the gas tank (that I was told had been cleaned) filled with black gunk. Many other problems have occurred in the 3 days I have had the vehicle.Desired Settlement: I would like a partial refund to bring the motorcycle to the condition that I was told it was in. Or a complete refund for the motorcycle.

Business

Response:

we have contacted the customer...we were unaware of any issues with the motorcycle until recieving the complaint. we have let the customer know that if he has any questions or is in needof any help to bring the bike in and we would be happy to go through any issues that we were unaware of. This bike was ridden every day and was taken on a test drive by the customer... its an older bike.. a 1995 and we were under the immpression that he planned on doing some work or a bit of restoration on it...A project bike I believe is what was stated. We informed him of all the work that we had completed on the bike. We are more than happy to clean the tank again if there is any residue inside it or go over any thing else the customer has concerns about. we made sure the bike ran well and was road safe before his drive. Im not sure how a exhaust pipe would "fall off" but again we are more than happy to address any concerns with it. We have contatced the customer to make sure he knows that we are available if he requires us in any way and I hope that we can resolve this with him being happy.

Review: We purchased a car from Fearless Motorsports for $3,400. We were never given warranty papers but were told we had a 90-day warranty. Painted on the car was “emissions ready” however when we went to register our vehicle we were told it had not had an emissions test. Immediately after buying the car we had to get the front right brakes replaced because they sold us the car with the brakes completely worn down. A few weeks after that, the lights on the speedometer went out & we brought it in for them to look at. We paid them $110 for an hour of work & left being told they ordered the part to fix it & would call us when it got in so they could fix the car for us. I didn't hear back so I gave them a call. Kevin tells me they didn’t say they knew what was wrong with it,they would need us to come in & check it out again. I did not want to pay him again to look at the car when he had already told us what was wrong & specifically they had ordered a part for it. I tried to explain to him what we were told and he cut me off, was extremely rude to me and would not accept anything other than that we were supposed to come back in. I decided to take my loss of $110 and not do business with him. 6 weeks into purchasing our car it overheated. We took it to a nearby mechanic & this is what we were told: radiator leaking, found hydrocarbons in cooling system indicating blown headgasket. Both front axels inner boots are leaking grease, tires dry rotted (right front worse than others). Trans fluid very dirty. He said it would cost 3,000 to fix.I emailed Kevin asking for the copy of our warranty policy & he asked what car I bought so he could give it to me. When I told him, he didn’t respond at all & I had to call him just for him to say that they don’t keep copies of the warranties on the cars they sell. Then why did he ask what car I had so he could look it up? I let him know the issues with the car & he said he would get back to me. He still hasn't and I have mailed him since.Desired Settlement: We purchased the car January 15th, 2015 and are still technically supposed to be under the 90-day warranty. However, Kevin has refused to do anything for us.The mechanic asked it it had overheated before and when we said no he said it was obvious this car had previous problems. We should not be financially responsible for the damages on this car. I want Fearless Motorsports held financially responsible for the cost to fix the car, or I would like to be refunded what we paid for it. We were never given a warranty, never given a car fax, the car was sold to us with faulty brakes, we were told it was emission ready when it was not, they have tried to milk money out of us by trying to get us to come back in after a problem was supposed to be fixed, and absolutely nothing has been done to resolve the $3,000 worth of problems on the car. He knew exactly what he sold us, and has been trying to work around it.

Business

Response:

On 1-15-16 a vehicle was purchased by jessica and boyfriend that was a 2006 elantra vin number [redacted]. the vehicle did not over heat at the time and drove fine with no dtcs, we have our inspection reports. approximately two weeks later the vehicle the vehicle was brought back by Joshua and he stated to our Scott A[redacted] that he had hit a large dip in the road ad possible debree at a fast rate of speed that he estimated to be around 35 miles per hour, immediately after he noticed that his instrument cluster was not working correclty. he asked us to diagnose. we went through his electrcal as related to the problem for a little over an hour and he was charged accordingly. It was deemed that possible damage may have accured to the cluster and possibly some sensors related to the tachometer. we asked him to bring the vehicle back as we had previously scheduled appointments, so we could further verify that problem and order the parts accordingly. The vehicle was not brought back. on march first I was contacted by mrs. barrus asking if she could recieve a new warranty form. I informed her that we do not re issue new warranties on a sold vehicle but it it would be typical for a vehicle as new as hers and with the mileage that her vehicle had to have a 3 month or three thousand mile warranty on the engine and transmission, any additional warranties such as those given on new parts would be also typical. she never mentioned any problem with her car. approximately a week later I was contacted again and she informed me that her car had possibly overheated and blown a head gasket, I asked her to bring the vehicle in for inspection by our staff to which she refused. I also informed her that if the vehicle was driven to the point of overheating it would void the warranty. Our warranty does not cover abuse by customers but instead covers mechanical failure.

I found this place on [redacted] when looking for a new vehicle. The first impression was a positive one. Bought a truck from them in the confidence that it would be a decent buy. A month later I noticed many leaks and at times smoking in the rear. Took it to a mechanic on Thunderbird where they lifted it, took off the wheels and showed me many damages that occurred. I called the shop a few days ahead of time telling them I would be coming in to talk about the issues. I called the owner the day before that I would be in. I went in and waited for him. Got a hold of him that morning and said he would arrive in 30-45 minutes. He called me a few minutes later saying he wouldn’t be able to make it. After insisting to meet in person he gave in return an attitude saying “I will have my guy look it over, and if there is nothing wrong with it I am f-----g throwing you out of the shop.” He had his guy look at it. Did nothing but drive it a little and looked down below without putting it on a lift or really observe the issues I had on paper. It was smoking in the rear and said it is an old used truck argument. There is no integrity with this business. The owner will smile and play friendly with you for a sell, but once you have an issue that affects you he will give an attitude for bothering him. I bought that truck with trust and in return there was no help or advice granted. The owner had the audacity to get angry at me for complaining about a vehicle with problems a month after selling it to me. Tells me a lot about his character. Take a lot, but won't give. After reading some of these reviews, I’m not the only one who feels this way. Do yourself a favor and stay clear.

My 1st experience w Fearless Motorsports couldnt have been better! I was more than satisfied. Customer service was amaing & my expectations were most definitly met. I have another vehicle to purchase this year & w out a doubt I will be going back to Fearless Motorsports. Highly recomended.

This shop was was excellent to me and my family , We bought our camry from them a year ago and it was a very pleasant experience. Recently when my daughter was hit in the side We had these guys do the repairs including body work and paint and it was very well done. they were almost $600 dollars cheaper than the other shop we had the estimate done at. They weren't cheap but it was a very good price and I have been very happy with there work.

Review: There have been a number of problems throughout our car buying process with [redacted], the owner, and Fearless Motorsports. I purchased a car from him on 6/19/2015. The first major issue has to do with deceptive sales techniques, all while this guy markets himself as an honest shop owner. When looking at the Hyundia Santa Fe we purchased from Fearless Motorsports, I asked [redacted] about the car having four different tires and specifically concerning the overall ride of the car. [redacted] told me flat out that the tires were close enough to where the ride of the car would not be effected. When in truth once the car hits above 60mph it begins to vibrate due to different tire treads which was my exact concern. When I asked him if there was anything else wrong with the car he assured me there was not and I come to find out the car has faulty air bags. In addition to these issues we drove the car for 40 miles when the A/C condenser blew up, luckily we had a written warranty for the A/C condenser. We took the car back two days after we bought it to have the A/C fixed and this is when I brought up my other concerns about the air bags and I confronted him about him about him being dishonest to me about the ride of the car the four different tires. I expressed to him I felt deceived and did not appreciate being lied too and that I felt it would be best if I just asked for a refund and we went our separate ways. [redacted] became very aggravated and began arguing with me making very rude comments and a very aggressive tone as he got right up in my face. At this point I gave up with my dispute because I felt threatened and had two small children with me. It has now been over a week that we have been waiting for the A/C condenser to be fixed. My wife has contacted him on several occasions throughout the week to try and get more information about when we can expect her car back and he has been giving her the run around just blaming the slow service on the A/C condenser company. He told my wife last week he would send her a tracking number for the part and never did. When she called again today he told her he would contact the company today to get a tracking number, same thing he said last week. So I called him this afternoon to talk with him to make sure he was not just giving my wife the run around while he took his time. Again he was very rude to me and when I brought up the fact that I would just like my money back he started interrupting me and the conversation ended with him hanging up on me while I was still trying to have a conversation with him about the issue.Desired Settlement: I would honestly just prefer I get my money back for the car. He can keep the car at his shop and we both go our separate ways.

At very least the tires need to be fixed so that the car does not vibrate on the highway and the air bags need to fixed. But at this point I really just do not trust this guy and do not really feel comfortable having my wife drive a car that has been in his possession and worked on by him with my two kids in the back.

Business

Response:

in response to the complaint....we sold the sante fe to him with a 3000 mile 3 month warranty on the engine and the transmission. we had also replaced the ac compressor before the purchase and I informed the customer of this. after this purchase the compressor ended up going out a day later, they contacted us and I told them to bring it in and we would replace it. we are currently waiting for the new compressor to come in which was ordered6-25-15 from high quality ac. we have asked them multiple times to send us a tracking number to send to the customer but have not recieved one. however they did tel us the have alrady sent the replacement. I informed the customer of this and even offered to forward the emals from the ac company if he provided his email address. This customer has been stand offish and threatened to right a complaint if we did not return his money. I told hm the car would have to have a seriuos issue for us to simply return the car after its been sold for a week. the compressor issue is a easy fix, we recieved a faulty one and are waiting for the replacemnt for install. they do have four different tires on the vehicle of similiar tread, I informed the customer that it was safe to drive and would not be a safety concern, as far as the airbag light being on it has a sensor in the seat, I told him I would provide him with the information on it and that it does not stop the airbag from going off in the event of a crash. in short we are simply waiting on the replacement part so that we can send them down the road with cold ac. we have informed them of this multiple times and the husband has continually been hostile and accused us of giving them the run around...however he wont prvide his email so that we can forward him the correspondence between us and the ac company. we are simply waiting as they are for the replacement. we dont need a car taking up space anymore then they need the car in the shop.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The business' response did not contain a resolution. [redacted] of Fearless Motor sports already has my wife's email considering he asked for it when we bought the car from him so I don't know why he would also need my email. I also make it a habit not to give out my email to people I do not trust, so I did not feel comfortable providing him with our email address again. However, he has had no problem text rude and profane text messages (see attachment) which he could easily send me the tracking number for the part via text as he has told my wife he would contact the providing company about since the beginning of this whole ordeal. The text message that I have attached was sent to my personal cell phone the morning after I filed my first complaint with the Revdex.com. I was honestly shocked, because under no circumstance can I see a reason for using profanity or for being so rude to a costumer, and this is how my entire experience with Fearless Motor Sports has been. The car we purchased from Fearless Motor Sports has now been at their shop for over two weeks getting the A/C fixed and I have not received any update from [redacted] since the rude text he sent me on June 30th. No auto shop would ever take this long and especially not follow up.As [redacted] stated in his response I did ask about how the four different tire treads and if it would effect the ride of the car and he told me no it would not effect anything. However, what he should have said was it won't effect the safety of the car but the car with still vibrate and make a humming noise at high speeds. This was very much a deceptive sales technique, a game of semantics. Again had I known that this would be the case with the tires I would have walked away immediately. Now for the airbags. Even if what [redacted] says is true that the this supposed broken senor would not stop the air bags from deploying in a crash, this still makes the airbag light be on so if something else were to happen that would prevent my airbags from deploying I would have no idea that there was a problem. [redacted] has never been willing to try and make things right with us instead he rudely laughs every time I bring up a resolution. Regards,

Review: I bought a car from Fearless Motorsports. They told me it was running hot, but would change the thermostat and flush the radiator with an agreement to purchase car for $1600.00. I agreed, bouth the car, and it continued to run hot. I called them back ([redacted] , the owner) and asked him if I paid for a radiator, would he install it for free. He said he would look into it an call me bakk. He never did. I bought and installed my own radiator and it continued to run hot. I called him back and questioned weather the therostat was even replaced. He said sometimes thermostats are defective, and to bring the car in in two days and he would look at it. The next day, I broke down on the freeway had to have it towed to Fearless Motorsports. After looking at the car, [redacted] informed me the head gasket was blow, and the water pump "blew up". Them bassically told me he was sorry, there was nothing he could do, but he could "try to sell the car for me in as is condition for parts, for maybe $900.00. After several attemts to get back with him, my messages have gone unanswered.Desired Settlement: To be reimbursed my $1600

.00

Business

Response:

Mr.[redacted] bought this vehicle from another customer who frequents this shop, a mr [redacted], although the vehicle was at our shop being inspected when mr.[redacted] bought this vehicle. He bought the vehicle as is and fearless motorsports was never in possession of said vehicle and we never benifited monetarily from the sale. We informed mr.[redacted] that it was running hot and we did replace the thermostat for mr [redacted] for which he was charged. The issue of the car is between the two owners. further more mr. [redacted] lost the title after his purchase and contacted us and we reached out to mr [redacted] to request a duplicate for mr [redacted]. mr [redacted] called us and said that his vehicle had died and asked us to tow it our shop at our cost but that we would be reimbursed for the tow later. after inspection it was found that the water pump had failed and that the vehicle was overheated to the extreme. Mr. [redacted] admitted that it was dark and he wasnt watching the tempeture gauge when the incident happened and it was possible that he drove it hot for quite some time. the repair would be more than what the car was worth and we informed mr [redacted] of this but offered to help in any way we could, and we also mentioned that we could possibly find a shop in the area that had a motor laying around who might want to buy it so at least he could recoup some of his money. We did have some interest from a couple partys in the vehicle but were unable to gett ahold of mr [redacted] by phone, text or email. at the end of the day mr [redacted] bought the car as is. we have a copy of the as is paperwork from mr [redacted]. The very next time we heard from mr [redacted] he threatened to file a complaint with the Revdex.com and [redacted] if we did not reimburse him.....however its not our car and never was. again not our responsibility...and again he bought the car as is from a private party. as of last night mr [redacted] offered to drop complaints if we find a buyer for his car today.........I dont mind helping people but we dont work for free. mr [redacted] has picked up his vehicle for which he never paid for the tow and has possesion of the vehicle now. ...he bought the car as is....he overheated it......and then has tried to bully and threaten us into giving him money for a car that was never ours. I will let him now when the duplicate is dropped off and if we hear from a buyer we will forward the info to mr [redacted]. I believe that concludes our business...he has somewhat abused our goodwill.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

In the reopens, frearless motorsports claims they were never in possession of said vehicle?? I bought it from his business in Adobe dr. in Phoenix from his sales person, [redacted]. I was given a bill of sale from fearless motor sprouts, (which I have attached a copy ) singed by the owner, [redacted], certifying he was the lawful owner of the car. which is requied by law. I did not know at the time of negeotiatiting that he never transferred tital, which he is required to do by law, are-[redacted].

I called the owner back the day I bought it and told him the car overheated on my way home from the shop after I purchased it. He refused to help me in any way. I even offeed to pay for a new radiator, if he would install it for free, he would not. I asked him for his e-mail address and proof of purchase for the thermostat he claimed he put in. he would not return my calls on this request. the car broke down on me on the way to work 2 days after I purchased it, I had it towed back to fearless motor sports and asked kevin to look at it. he said the head gasket was blown and he would not fix it. I informed him per the arizona lemon law, he was required to fix a major problem withinn two weeks or 500 miles from time of purchase. He flat out refused to do any thing for me. when I informed him I filed complaints with the b.b.b, and the [redacted], he "flipped out on me, thretened me, and told me the car was pushed into the street I'm front of his shop. I asked him if the keys were in it and he said he would not give them to me he was so angry. I has to have the phoenix police go to the business with me just to get the keys.

Please help me, I have a broken down car that I spent my last 1600.00 on and I have to depend on co-workers just to get back and forth from work

Regards,

Business

Response:

The Keys were left in mr. [redacted] car which was moved outside the gate directly as a result of him not paying for his tow...it had nothing to due with him making complaints or reports. also we never had contact direct contact with any [redacted]. This car was bought private party from a customer of ours, we have that customers name and phone number if you guys would like...please just email us to request it and it is yours. mr[redacted] called us a week after buying the vehicle stating that he planned on reselling it but had lost the title....he also requested our help tracking down the seller to get a duplicate...which we did. It was only after this that he overheated the vehicle...Mr[redacted] knows who he bought the car from...and even though it was on our property when he paid for it..we did not gain financially from the sale in any way. He can continue to complain or threaten us as he has continually done but he will be recieving no help in any way from this shop. It was never our vehicle...therefore we ever had an obligation to help him in the first place. we did only because we try to help in general anyone around us. We are more than willing to go to court and as stated we can provide the sellers name address and phone number... we will not give it again to mr[redacted] because of his harassing nature and at the request of the seller. Mr. [redacted] drove this vehicle overheated for a great distance to cause the damage that he did....We have no interest in offering any help of any kind to this gentleman because he already stiffed us on the tow bill even though we inspected his car for free. Again...its not our vehicle and we will gladly see this man in court to prove that he not only knew it but that he is has also mislead and directly lied to many different agents in regards to this situation. We have already contacted the [redacted] in regards to this gentle man and a restraining order is in process Thank you

This was an awesome shop, the people were extremely helpful and when we picked our car the transaction was over in 15 minutes, fast and painless. we have since had our vehicles serviced twice there and both times I was impressed with work and honesty that hese guys showed. We will be returning again for our next tune-up. Thanks Guys. Hope your shop continues to grow.