Feeder Source

I ordered 25 Hoppers (rats) about 3 weeks ago and still haven't received them ,I tried to contact them but no response,
Very Upset

Do not do business with this company. Ordered frozen mice. Received them about 3 weeks later. Dry ice was gone, mice were hot an stunk. I have sent 3 emails to this company and have received no response. Their guarantee means nothing. There is no phone number on their website and nothing to say how to report a problem, only the email address.

Poor customer service and lack of timely delivery.
I ordered 100 frozen pinkies on 6/8/2020 and paid by credit card. I chose Fed ex shipping as the site instructed. Two weeks elapsed, and I still had not received a shipping notification (my order showed processing). I sent an email inquiring about the status of my order. A few days went by with no response, so I sent another. They responded to this email, stating that my order would ship on the following Tuesday. I received a shipping email on that Tuesday. Tuesday a week later, I received my shipment. Upon opening, all of the dry ice inside of the foam shipping container was completely gone. The pinkies were hot and rotten. I immediately emailed them and apprised them of the condition of the shipment and asked for a refund, or my product be sent overnight. They emailed that they would see what they could do for me. I have not received any other response from them despite sending two additional emails to them requesting a response and a refund. My order number was #8935 for $113.99. I would like the product purchase price and the shipping cost refunded. This business needs a contact phone number. They also need to answer emails in a timely manner. As a result of this, I have had to buy pinkies from a local pet chain, at rediculous prices, in order to feed my snake

I ordered live feeders from this company and paid extra for faster shipping one week ago. I have emailed them with no response.
I ordered live feeders a week ago and can't get a response from email. They took my money really quick but will not respond!

This company is run be a kid. He's dishonest, arrogant and could care less for his customers. Stay away from the supplier. He does not answer emails or his inquiry on his web-site. What a scam!

Payment was taken but no product has been shipped and nobody will respond to my emails.
Order #8242 On 2/16/20 I ordered 100 small dubia roaches. I payed $23.48 for product plus shipping. It is now 2/24/20 and I have nothing. I have sent approximately six emails in the past four days and haven't received a single response. They took my money and that was it. I had to go to a local pet store and pay a ridiculous price just to have something to feed my gecko. There is no tracking number associated with my order nor is there a way to request a refund.

I ordered 1000 crickets and a "glitch" happened with there system so I made an account. Ordered 1000 crickets, was charged $33.67 in which the crickets were $19.75 & I paid $15 for shipping. This "feeder source" has now charged me 3 times. So now I am in the hole $100. I have 11 bearded dragons and 1 chameleon to feed. I ordered on Feburary 11 2020. The only response I've received from them is the receipt for 1 box of crickets but I have copies of my bank statement stating they charged me 3 separate times. I've sent 6 emails and I've also spoke to an employee from Repticon whom said they aren't able to contact them since they're a vendor. I would appreciate it if I got a full refund because by the time these crickets get to me they'll be dead. What I will be doing is ordering tickets to the repticon show!!! But anyways, I would not recommend ordering from this site. They let you order, take your money and you hear nothing back from them. I personally think its a scam!!

Tereible customer service, but I needed mice. I bought $400 worth of mice from them, and good half were either rotten or had tumors on them. It was ridiculous and disgusting. I have photos of the tumors. They had to be raised in some scary conditions, if even safe. I have never ever had issues like that with ***. Unfortunately *** only provides feeder source most of the time unlike other better expos. I would like for others to beware of this place because our animals are not safe with food like that. Somebody should do something.

Feeder Source will take your payment, not ship what they promise and will not respond to you with your concerns and problems they create
I ordered 160 dollars worth of frozen feeders and live crickets with a 30 dollar charge for priority shipping on Thursday October 17th. their website claims they ship frozen feeders Monday and Tuesday. they didn't supposedly ship the whole order till Thursday the 24th of October. It is now Wednesday the 6th of November and I received only a box of dead crickets. I emailed them the first week there was a problem and got a response 2 days later that only said "Hello ***, Let me look into this for you as I'll get back to you shortly." that was the last ive heard from them.
Now it seems im out 200 dollars unless paypal comes through with the complaint ive filed with them. Ive had to place another order with another company, wich seem to be much better, so now im almost 300 dollars into it and my animals have not eaten in almost a month. do not trust feeder source!

I ordered a supply of bugs to feed my breaded dragon on 10/10/19 it is now 10/16 I have emailed twice with no response
10/10/19

Multiple emails sent to Wich no reply to multiple emails, and still haven't received my package after 10 days
My order was *** on 08/10/19 I used a MasterCard and ordered 100 large and 100 mixed dubia roaches with 25 frozen pinkies. I have sent emails the 15,16, 17, and now 20th but still have not received a reply. On the website it says "processing".

Ordered feeder insects 7/31. Order confirmed. Money taken immediately. Have not received order, no response to numerous emails to the business.
Ordered feeder insects 7/31. Order confirmed. Money taken immediately. Now on 8/14, order still shows "processing." There is no phone number listed for this business. Multiple emails sent in regards to obtaining order status, no response from business. Ended up ordering feeders from different business so my animals are not without food. Poor customer service, poor communication and poor business practices. Order #

I made an order for 500 crickets on 7-19-19 and havent gotting them
I made an order for 500 crickets on 7-19-19 got email tell me was shipped 7/23/19 but no tracking number. order number 7311 I have emailed then meny time fron differnt email but still nothin in returned they took my money but I got nothing and I need to feed my animals.. I paid 24.61 include the shipping baid by master card

I ordered frozen mice on 6/25/19, they have collected their money, but I have not received any email regarding order confirmation or shipment info
I placed an order on 6/25/19, they received their payment, I have not received any confirmation of my order, I have contacted them by email (the only way from their website to contact them) 3 times with no response to any of my emails regarding my order.

I ordered mice over a week ago I emailed and no response my snake is hungry af I'm very upset and would like my order asap

I ordered some Dubia Roaches for my reptiles over 2 weeks ago and they still have not arrived. I've sent emails and no response.
Problem Date: 6/7/2019
Purchased Date: 6/4/2019
Model Number: 100 Small-Medium - Dubia Roaches
Order Number: 7102
Account Number: *** Account
Sales Rep: N/A
Payment Amount: $27.48
Payment Method: Visa

Ordered feeder insects and frozen rodents 4/19. Order confirmed. Money taken. Email of delivery being sent 4/23 with a tracking number for delivery on 4/24. Package received 4/24 only contained frozen rodents in torn plastic bag inside paper bag in insulated box. There is no phone number listed for this business. Email sent, no response from business. Contacted shipper to be sure nothing had been missed on the truck. Shipper checked records, only the one package sent, which I received, but the order was incomplete and damaged. Sent second email. No response. Sent message via facebook messenger, no response. Poor customer service, poor communication and poor product packaging.
Product_Or_Service: Feeder insects and frozen rodents
Order_Number:

I ordered 1 bag of pinkie mice and 2 bags of adult mice. These mice are needed to feed animals at a nature center run by Mecklenburg County. I only received the pinkies and 1 bag of adults, despite being charged for all 3. The 2 bags I did receive were not packaged in any kind of ice or cooling system to keep the mice frozen, and the mice all thawed before I got them. I had to throw both the bag of pinkies and the 1 bag of adults away. I have tried to contact Feeder Source multiple times over the past month, to no avail.
Product_Or_Service: Frozen mice
Order_Number:

On March 15. 2019 I purchased an order of *** for a price of $40.00 dollars including an additional fee of $22.81 for shipping and handling my order number is *** It is now March 29, 2019 two weeks later and the status has not changed and I still have not received my order. During the course of two weeks I emailed them several times to inquire why my order has not been shipped out and they never responded. I sent them a message on their Facebook page and they ignored that message as well. I have emailed them in the past and got a response the following day. I have also purchased from them before and received my order in less than a week. Being ignored for two weeks straight is unprofessional and if there is an issue with the order it is their responsibility to inform the customer. They easily took my money, but they can't respond to emails. I have been patient and respectful in all the emails.
Product_Or_Service: Mice Jumbo Adults
Order_Number:

I Ordered form them on 2/20/2019 it was supposed to take up to 48 hours to ship And they would've sent me an email after 48 hours was up Still have not goting no email from them So I tried reaching out to them through email three times for an update Never got a response So I reached out to them on Facebook Finally got a response They asked for my customer ID number I gave it to them Days went by and still haven't heard from them So I Facebook Them again they read it but didn't respond A couple days later The money went back into my account So I figured they canceled the order They weren't going to send it to me for some reason So I went somewhere else And I bought what I needed Then on 3/5/2019 Sent me an email Saying Your order has shipped Which I did not see that email until 3/7/2019 When the package arrived at my house I looked at my account and they never took the money back out I woke up this morning on 3/8/2019 and They have taken the money out of my account Which really messed my Account up.
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