Feldco Windows, Siding & Doors

Jack Hammett was excellent in explaining and showing and giving examples and being patient with the process of setting everything up they also was very diligent with making sure the process was done properly and following up with me and issues very well done Jack and the contractors thumbs up 👍

Initial Business Response / [redacted] (1000, 5, 2015/06/17) */ Feldco will be at customer home on Friday, June 19th to resolve issues Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I had asked Feldco to rectify their mistake ASAPI also asked them not to send the same person that made the damages to my home in the first placeNeither of these wishes are honoredSame person that made damages arrived at my house and unfortunately that visit done 6/were not succesful as my window comes down if opened upI have received no calls from managers on this, besides the call I placed to [redacted] to advise him of this new issue, that same dayI was told another person would come out this Friday 6/to try and fixThis will be the 4th or 5th visit from Feldco over a period of MONTHS for Feldco to correct an issue they causedI am very unhappy with their service and they did not honor their contract or measure up to any high standards Final Business Response / [redacted] (4000, 13, 2015/07/01) */ Feldco completed service on June 27th and customer has been in contact with Director of OperationsAll issues have been resolved Final Consumer Response / [redacted] (2000, 15, 2015/07/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) The director personally contacted us and after reviewing the situation realized this was a problemHe wa extremely helpful and understood the situationHe was very helpful in getting the issues corrected

I called Feldco windows. They asked if I was the owner of the house. I said why yes my husband and I are the home owners. They said well is your husband around because we cant come give you a quote with out talking to him and him being there when they came out. I said well he works so you get me. They said we can not do it without his consent because it is such a big cosmetic change. I said hold up a minute! Are you actually saying that you can not give me a quote because I am merely a woman and need my husbands permission? Do you think I am surprising him with this?! Like I am going to suddenly spring new windows on him out of the blue?!?!? I am the one with the money! I am the one that will be paying for the windows but you are telling me that you need him to tell you that I have his permission to change out the windows in a house that is half mine?!?! If he called you and said yeah I want my windows done would you ask him if he had my permission!?!?!? Needless to say I hung up on them after I went off. I can not believe this BS! Because I am a mere lowly woman I must get permission from a man to pay to make changes to my own home! UGH! I think I may call back tomorrow just to go off on the managers!

Initial Business Response /* (1000, 5, 2015/05/27) */
Customer has been placed on Feldco's Do Not Call List
Initial Consumer Rebuttal /* (2000, 7, 2015/05/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I trust the company will live up to its word

Initial Business Response /* (1000, 5, 2015/06/02) */
Feldco and customer have resolved issues

Initial Business Response /* (1000, 5, 2015/05/19) */
Ms*** contracted with Feldco on December 14h, to purchase and install an entry door with sidelightsAt the time of sale, the sales rep presented Ms*** with several options including the style and color of the internal
grids on the sidelightsFeldco ordered and installed exactly what Ms*** chose and signed for at the time of contractFeldco has attempted to fix any issues that Ms*** has had with the installation beyond the grids but she will not allow us to set an appointmentMs*** is also withholding final paymentFeldco has offered to change out what she would like but she will have to pay our cost for the new glassFeldco is not attempting to charge money for any of the other issues she had with the installation
Initial Consumer Rebuttal /* (3000, 7, 2015/05/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response from FELDCO for the following reasons:
1.Feldco has misrepresented the factsIf they had not use deceptive business tactics, our door would have been installed correctly and not be missing parts as identified by the Feldco technician who viewed the door after the installationFeldco, at no time, has assumed responsibility for their actions not only with the sidelites and internal grids but also with the door's installationIf we had not noticed the poor installation and the mismatched grids and sidelites, Feldco would not have contacted us to inspect the correctness of the door's installation and sidelites
2.When we pointed out the sidelites' problem, the installer called Feldco immediately to advise them and the installer then told us that it would be an easy fix
3.Feldco claims that they have offered to fix any issues we have with the installation aside from their correcting the sidelitesThe sidelites are the primary problem and Feldco refuses to own up to Feldco's deceptive and misrepresentations at the time of the contractIf this isn't bordering fraud, I don't know what is
4.Feldco's sloppy installation includes holes not symmetrical/level, no plugs for covering holes, missing parts for the door and the lock, the entire trim needs to be replaced and the sidelites and internal grids do not match
5.Final payment is not being withheldFinal payment is due upon completion of the door being correctly and properly installed
Whoever wrote Feldco's response has no idea what the sales rep presented to usAt no time, did the sales rep say the internal grids would not color match the sidelites like our previous door, which the sales rep saw
7.Also, to make any corrections Feldco is attempting to charge us an approximate 75% more than the original contractual cost
Final Consumer Response /* (4200, 11, 2015/06/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Since Feldco responded to my most recent response,*** from Feldco has contacted me to state that Feldco will replace the sidelights with the correct matching internal gridsI will agree to have this done as long as it includes all warranties such as if the internal grids are defective
Also, all additional repairs must be made properly and correctly
All warranties for all of the work, replacements and repairs must be guaranteed
Final payment will be made upon all repairs, corrections and proper installation being completed
Final Business Response /* (4000, 13, 2015/06/16) */
Feldco has agreed to repairs and warrantyWe will schedule date with customer to take care of issues

Feldco Service Manager has been in contact in customer and discussed fees associated with service. There is no record of the paid $49. If the customer can provide documentation of the payment we will gladly correct accounts on our end.

Feldco has attempted to fix the issues that Mr. [redacted] has filed a complaint about and he is refusing to allow us to fix these issues and is also in default for payment on his contract.

Appointment is set for December 29th to service.

Initial Business Response /* (1000, 5, 2015/10/09) */
Feldco has met with customer and has scheduled a date to complete the project.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They came out looked at the...

work, admitted it was messed up but said no one can be here to fix it until October 21. I don't want to say I accept their response until the work is actually completed.
Final Business Response /* (4000, 9, 2015/10/21) */
Feldco is at customers home today, October 21st working on outstanding issues.
Final Consumer Response /* (2000, 11, 2015/10/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Feldco sent a new crew out on 10/21 to correct the problem. They had to remove the siding and completely re do the installation to fix the previous crews work. Feldco finished the job satisfactory on 10/25.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Feldco called customer and offered a few options . Customer to get back to Feldco with decision.

Feldco left message for customer this morning stating that we would take care of the caulking prior to receiving this complaint. We have already agreed to resolve.

An appointment to resolve outstanding issues is set for July 25th. Our team is working with the customer to come to a resolution in regards to financing concerns but no derogatory marks against their credit have been incurred.

Feldco is going to install the part once the part comes in from manufacturer

Refund has been issued.

Complaint: [redacted]
I...

am rejecting this response because: So after that response, it just goes to show you after all the complaints seen on Revdex.com and other web sites reviews etc from actual customers that hired Feldco in the past and present that this Company just doesn't care about how it handles great Customer Service and Great Workmanship when hired to do a job. As I have already stated, I never said that I would not pay for the job, I just feel reluctant to sign an contract for payment until the job is completed satisfactory, and as you can see after the comments from Feldco and not wanting to solve the issues without further court  preceedings , I think that speaks for itself in my decision in not signing a contract. I just wished I would of made a different decision on hiring a repetible  Company, and would of done my homework before hiring a Company as Feldco from a television commercial. Its a crime that they will continue to be allowed to do this to how many more customers, whom decide to hire them as I have.
Sincerely, 
Steve [redacted]

Feldco has dropped off screen, check and warranty to customer.

Initial Business Response /* (1000, 5, 2015/08/31) */
Feldco and customer have received an agreement and issue is resolved.