Felix Storch Inc.

Review: The [redacted], purchased from [redacted] in [redacted] was defective upon receipt.

Summit's policy is to send a repair tech to look at it, and would not exchange the unit for another. The Tech said the unit has a

manufacturing defect, but Felix Storch, Inc states it is still functional. Therefore, neither [redacted] (Felix Storch) nor [redacted] will

give my money back.

I don't want an electrical unit with a defect to possibly cause fire, or a health hazard from inhaling hot plastic fumes from a

plastic disk rubbing against a hot dryer drum for 1-2 hours, the time it takes for small, portable dryers to dry small loads!!

These people are unethical, shady and find every way to delay service, delay calling you back in order to postpone resolution to

the problem. I spent $240 for a defective dryer I have never used, and is in the original packaging waiting for it to be picked

up, like I was told by the repair tech. [redacted] (Felix Storch) has discontinued the dryer, [redacted] does

not carry it any longer.Desired Settlement: The technician said that during manufacturing, when the plastic disk is molded, it should be cold before being placed into

the machine, but in order to rush things it is sometimes still warm and then it gets warped, which causes the problem. I don't

want to chance getting another machine with poor manufacturing practices.

I want my money back, or [redacted] can offer a credit for use toward a different brand appliance

Business

Response:

Unit was sold by a dealer to the consumer (complainant)

[redacted] is, and has been, prepared to have the unit picked up and thereafter credit the dealer (or in this case the buying group from which the dealer obtained the unit)

Review: I purchased the Summit SWC1735C from an online vendor and it was shipped with no incident. After letting the unit sit for a solid day I began reading the instructions, which on the front read CVKG 581--not the same unit as the 1735C I orders. From online research I can deduce that both models are similar and made by the same company but they do not appear to be the same. The first issue was found on page 4, section 3 under Installation. It shows a nice graphic for using an allen wrench to adjust the feet. Unfortunately my model has no such luck, so I hurt my wrist trying to lift a 200+ lb unit in order to properly adjust the feet. Secondly, there is absolutely no mention of warranty information, replacement of the carbon filters, or what represents warmer/colder on the 1-5 generic thermostat.

On Monday, **NOV I called Summit to speak to a technician and things quickly spiraled out of control. First, the manual that he had did not jive with mine. He actually had no idea how to level the unit---some great tech ser[redacted] there. Second, when I inquired about the carbon filters he tried convincing me that none existed. Funny because Summit's own website explained differently. When I pressed for a legit user guide/manual I was told that one may not exist but they would look into it. If a manual does not exist for this ~$1500 until then I can only deduce the ser[redacted] and technical support is also lacking. There's also issues and questions that I have not asked yet (e.g., how to re-order more shelves; why the door is sticking), so at this point I'm left with the decision to return the unit to the vendor. Only problem is since it's a fully functioning unit they will not refund me part of the shipping and white glove ser[redacted].Desired Settlement: If Summit cannot produce an actual manual for the SWC1735C that addresses my issues I'm left with no alternative but to return this unit and purchase a product from a reputable dealer with actual manuals. I am asking Summit to cover the charges that I will not receive back from the online vendor to return the unit. I have also told the vendor they should stop selling all Summit appliances that do not come with an actual manual--the basic foundation for any appliance.

Consumer

Response:

I spoke with an associate from Summit this morning. They have agreed to handle the return of the unit to their own warehouse ([redacted] the warehouse of the vendor that I bought the unit from). After receiving the unit they will issue a 100% credit memo to the vendor ([redacted]), who in turn will fulfill a full refund of $1429.

Sincerely,

Review: early February 2015 I ordered and paid for 2 identical wine coolers from this company. My credit card was billed for $1680.00 on February *, 2015. Two coolers were delivered on February **, 2015 that were NOT identical and with one of the 2 additionally missing a shelf. One cooler came fitter with undesirable wooden shelves and one came fitted with the desired stainless steel shelves however with the latter missing one shelf. Additionally, the 2 coolers are different models and do not offer the same range of internal temperature settings. The company was first informed of the error on February **, 2015 - and additionally multiple times by both email and direct telephone conversations as the problem continued to remain unresolved. A commitment ultimately had been made by the company to provide 6 steel shelves – 5 to replace the 5 wooden shelves in one cooler and 1 to account for the missing shelf in the other cooler. I agreed to retain both coolers despite the differences in model and range of internal settings. Over 2 months have now passes since delivery / notification of this issue and despite repeated emails and telephone calls the steel shelves have not been provided. I have been bounced to numerous individuals within the company which have repeatedly provided misleading information and failed to follow up. The most recent communication was with a new individual from the company with poor understanding of the matter and without commitment to resolve the problem.Desired Settlement: I want immediate delivery of the 6 stainless steel shelves and the company to assume all costs including delivery.

Should the company fail to do so, I want them to pay damages of $1680.00 to cover deterioration of the quality of our wines that have sat at room temperature during this period.

Consumer

Response:

At this time, I have not been contacted by Felix Storch Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: Customer had been contacted more than 3 time in the past 2 months and neither returned the message nor picked up the phone. I had to wait for 25 minutes during office hours without being able to reach anyone. Left the message at last, but never received call back. Email customer service with no luck either.

I have a service authorization but Summit just never send the parts out, after waiting for TWO MONTHS, for a freezer that just bought and never works, to the service company to complete the repair they promised.Desired Settlement: Full refund

Business

Response:

Please note that we are replacing the customer's freezer.

This is a resolution of this complaint

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Confirmed with vendor that the unit is out of stock and cannot be replaced for another two months.

Request full refund and that if the unit has to be returned, the vendor shall cover the shipping cost as the unit never works.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Previously responded to- unit is being picked up for credit to our dealer who will then refund the customer

Consumer

Response:

At this time, I have not been contacted by Felix Storch Inc. regarding complaint ID [redacted].

Sincerely,

Review: Purchased a Summit VKS670 February **, 2012 from BeverageFactory.com - Summit handles the warranty issues. The problem started on March **, we called Keyes Refrigeration in Grand Rapids Michigan because they handle commercial refrigeration and this unit is sometimes used as a beverage cooler. Initially they diagnosed the compressor starter as bad, they put a hard start kit on the compressor, it started, the unit cooled and they reinstalled the compressor starter and the unit kept running. They thought everything was good, however the unit ran only two hours. Meanwhile I called Summit to get a new starter (as recommended by the repair tech prior to him leaving), they had none and through searching I found one at hvacUSA. Summit said they would call back when their shipment of starters arrived, I never got a call back. I eventually got the new starter from hvacUSA, installed it but nothing happened. I called Keyes back, they installed the hard start kit again, the frig made noises but no cooling. They said the compressor was bad, and indicated such on their invoice. At this point I already have about $400 into this (all of this documentation has been sent to [redacted] O at Summit.) The compressor is warrantied for five years. If they send a new compressor I'll have to pay for another 3 hours of service to get it installed - when everything is said and done I'll have about $700 into a two year old unit that originally cost about $1015. That doesn't make any sense to me, and in a phone call with [redacted] O (Service Manager) he agreed and said he would work toward a 'better resolution'. I sent all the purchase and repair information to [redacted] on March **, 2014 - sent an email follow-up on March **, 2014 and tried to reach him by phone on March **, 2014 - no response to the emails and did not return the phone call. I have now been without of a refrigerator for more than three weeks. I am submitting this complaint not only because of the warranty issue but also after reviewing the history of Revdex.com complaints against Summit.Desired Settlement: Replacement of the unit as soon as possible as I am without a refrigerator.

Consumer

Response:

At this time, I have not been contacted by Felix Storch Inc. regarding complaint ID [redacted].

Sincerely,

Review: We have contacted the company for a repair service since March 21014, over 6 month ago. Upon the first visit they diagnosed the problem was the thermostat. After we made several phone calls (they never bother to call us), a service man finally came back. Instead of installing a new thermostat he diagnosed the problem and told us that the problem is the thermostat.

After we made numerous phone calls, they finally told us the part is out of stock and have to be shipped from Europe. We waited a couple of month. A new thermostat was finally installed on their third visit. But the unit didn't work.

We have been calling them to find out what seemed to be the problem. But phones have been always busy or answering machine or we are asked to call someone else. They have no intention to pursue and finish our service request.Desired Settlement: They finish the repair job.

Business

Response:

We have spoken with the customer and have ordered a part from the overseas manufacturerWhen the part is received we will contact the customer to install same[redacted]

Review: AN ITEM WAS ORDER APROX. 6 WEEKS AGO IT WAS DELIVERED TO MY WAREHOUSE ON 6/**/13 COMPLETELY UNWRAPPED AND DISHEVELED THE ITEM WAS REFUSED AT THE DOCK BECAUSE OF THE WAY THE UNIT WAS SHIPPED CUSTOMER WAS VERBALLY PROMISED THAT THE UNIT WOULD BE RETURNED IN ITS ORIGINAL PACKAGING ON MONDAY 6/**/13 NO LATER THAN 2 PM AS OF 4 PM CUSTOMER MADE A CALL TO DISTRIBUTOR TO LOCATE ITEM THAT WAS PROMISED BEFORE 2 PM CUSTOMER WAS THEN TOLD HE WAS BEING A "BULLY" FOR WANTING TO LOCATE HIS ITEM AND WAS ALSO TOLD THAT THE ITEM WOULD BE DELIVERED WHEN THE DISTRIBUTOR FELT LIKE IT. THIS IS UNACCEPTABLE AND NEEDS IMMEDIATE ATTENTIONDesired Settlement: I WOULD LIKE IMMEDIATE DELIVERY OF GOODS WRAPPED AS PROMISED AND COMPENSATION FOR LOST TIME AND IMEADIATE REPRIMAND OF ONE [redacted] A SUPPOSED EMPLOYEE OF FELIX STORCH

Business

Response:

Re: Complaint #[redacted]

Review: A Summit (Felix Storch) under counter refrigerator was purchased on 5-**-2012. Model: SCR 600 BLCSSDT. The unit has a design flaw. The unit has a frost-ice build up problem that causes a loud banging sound. A service repair inspection by Crutch Appliance and Air Conditioning (PO# [redacted]) ###-###-#### on 4-**-2013 prior to the 1-year purchase, revealed "the evaporator is snapping inside the wall (foam) of the unit. In addition to the design flaw, the unit's compressor is so loud, when measured with a sound meter, is 75 to 78 db. 75 to 78db is the same sound level as a car traveling 65 mph, if you are within 50 feet of a freeway.

The unit has never been repaired, I spoke with Felix Storch the last time on 12-**-13. They stated I woul have to pay for a service call for the compressor and offered No solution regarding the product flaw. The evaporator banging sound. I called six times after 12-**-13 but they refuse to return my calls. When purchased 5-**-2012, the unit costs $1373.10. I want this defective model replaced or my money returned.Desired Settlement: Replacement or full refund.

Review: The customer service was unreachable-- never picked up, never returned phone call. I had to go through sale department and had the call transferred internally in order to get a person to speak to. Nothing happened two weeks after the replacement part was ordered. I called the parts department only to find the part was out of stock and no estimation of wait time was given. Parts department promised to email once the part becomes available. Another 2 weeks passed, still nothing happened! Contact service/parts/tech departments via email, got the same answer from parts department manager. I requested parts department to contact factory for part status but was refused. He replied "As soon as I know, you will know."

Business

Response:

This parts order was received by our parts department on August **, 2013.

We did not have the part requested in stock

Review: I ordered a medical refrigerator for my medical office. Unfortunatley it is extremely loud - we are not sure if there is a part that is going to go out or if it is simply a low quality refrigerator. We have contacted Summit Appliance multiple times trying to get help. They were not able to tell me if we would have a service fee to have the refrigerator that we have not used, checked out. They are refusing to allow us to return the refrigerator stating that as long as it gets cold it works. Their customer service team has ranged from being polite but not able to help to down right rude. My hope is that they will be made to stand behind their product.Desired Settlement: I would like to return this refrigerator and do not wish to exchange for a different model at this point as I do not wish to waste anymore time working with this company. I've tried and would rather not invest more time with them.

Business

Response:

I have spoken to the customer on this date and agreed to have the unit picked up Once it is in possession of our freight carrier, we will issue a refund to her credit cardThis matter is resolved

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter will be resolved upon pick up of the refrigerator and refund being applied to the credit card used for the purchase.

Sincerely,

Review: Ordered a [redacted] Wine Fridge and Beverage Center (SWBV3067) in July and was delivered on July [redacted] 2014. After three weeks of malfunctioning [redacted] agreed to finally take the refrigerator back. They appliance was picked up on September [redacted] 2014 and delivered to [redacted] on September [redacted] 2014. After two weeks of no action, refund, replacement or call I decided to contact the company. Upon calling, the agent was rude, unhelpful and eventually put me on hold and repeatedly picked the line up to put me back on hold without saying anything for a total of 42 minutes. I then hung up, called back to leave a message and emailed the company's info address as well as a man named [redacted] who had provided shipping details. This all took place on Wednesday October [redacted] 2014. Today is Friday October [redacted] 2014 and I have still not received an email regarding my refund or replacement of an appliance that I paid $1,079.00 for thus [redacted] is currently holding without intent to return that same amount. Not only has this been the worst appliance I have ever owned, [redacted] has shown me the worst customer service I have experienced. It is appalling that a company of this size deems this an even mildly acceptable way to conduct business.Desired Settlement: The money should be returned to my account immediately or a replacement fridge delivered within 7 days.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Felix Storch Inc. has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: On or about [redacted]2013 I received a Summit Wine Chiller valued at close to $1000.00 When it was installed and activated, it did not work. I called Karl's Appliance that I purchased this unit from and they told me to contact Summit Appliance in Bronx, NY. They told me that the problem with the unit was the temperature sensor was bad and that they would get a repair person out at once. After waiting for maybe a week and no phone call from Summit Appliance, I called them. They told me that could not find a repair company that would place the service call. I wonder why they did not take the time and let me know this fact. So they told me they would call me first thing Wednesday and guess what no call. So here it is like close to 2 weeks waiting for something to happen, and that is the purpose of this filing with the Revdex.com. I have spoken to the top dog at Summit and even sent multiple emails and hope someone will come to a conclusion as to what will happen with my DOA appliance. This is by far the worst customer service I have seen from any online company. I even went to the extent to have them send me the part that was bad and I would take the effort to install it myself, just so it would save them some effort and money. As they would have to pay a contractor to place the visit or they would have to pick this unit up and ship it back. So I tried being a nice guy, and I am still waiting for at least a response to my offer, that's been now 3 days. So how do we resolve this at this time. What are my options?Desired Settlement: A; Send me a new coolerB; Send me the part and I will fix it myselfC; Send someone to pick it up and give me a full refund.

Consumer

Response:

At this time, my complaint, ID [redacted]regarding Summit Appliances has been resolved. It is not my practice to report matters to the Revdex.com. But once I did, Summit did respond to my problem.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: Our Freezer stopped working and we contacted Summit Appliance to have it fixed because it was still under warranty. After countless calls and many hours of our time wasted with no avail, we are fed up and are writing to the Revdex.com. It always seems like they are giving us the run around with their customer service. Or better yet, their lack of service leads us down a dead end, which makes us start the whole process over again. Their customer service is so poor that both my wife and I get so worn down that we have to take a break from dealing with them.

We purchased a set of under the counter frig. and freezer from Summit Appliance on Oct. [redacted], 2014. The freezer in question was $1504.

After about 4 months of use, our freezer started making noises off and on. We called Summit and we were able to have a service provider come out to look at it. When they came the freezer wasn't making any noise and they said they couldn't fix it without the noise. After that, we lived with the freezer making noise under it became more constant. At that time, in August 2015, we called Summit to get another repair person out and this is when we started to get the run around and wasting our time on the phone with them. They told us they couldn't send another service provider out without proof of the problem. So we recorded the freezer making the noise and sent it to an email that they told us to send it to ([redacted]) with a case number [redacted]. We heard no response from them.

At the beginning of October 2015 the freezer stopped working all together. We called them many of time to get the freezer fixed but by that time they did not have any service providers in our area. With many of many calls to them, I demanded that we needed a refund. They told me that I would have to fill out some form and would email them to me. After waiting a week, I had to call them back to see why I never received the forms. When I call they told me that I couldn't get a refund without the freezer being assessed but they couldn't tell me about any service providers. They then told me they would get back to me after they look for one in my area. They finally found a new service provider after a week. Then the service provider took a week to book a time with us. Once they came to look at the freezer, we had not heard from them after they said that parts had to be ordered just to replace the power cord and fuse because the service provider couldn't get it to turn on. Replacing this cord will only get power back to the freezer but then the noise issue will still be there.

After giving them time do get the parts ordered and repaired, we have heard nothing from either Summit or the service provider. We called both of them this week and the process was at a stand still because no authorization forms were given to the service provider from Summit. On the phone with Summit for an hour today, we still didn't get anywhere. Over this whole process, we have been forwarded to the Manager and promised that they would answer, yet to find an answering machine. We have left messages to the manager [redacted] and not been given any call backs.Desired Settlement: The optimal resolution is a full refund because we have been down to many roads and wasted to much time to think that their system can figure out a process to get the freezer fixed.

If that is not possible we would like to have their team figure out the whole process of contacting the appropriate service provider to get the freezer fixed. We should not have to spend countless hours on the phone between them and the service provider to figure out who is paying who and who has the authorization to proceed. If they are an authorized service provider all that should already be arranged. I don't have confidence that my freezer will be fully fixed and that I was given a lemon from the beginning.

Business

Response:

We have been in communication with the consumer and have agreed to replace his unit.It will be shipped within the next few days.We consider this complaint closed

Review: Refusal to repair NEW appliance.6/** - Appliance Delivered6/** - Flooded apartment6/** - Plumber6/** - Flooded apartment6/** - Plumber 6/** - Contacted Appliances Connection 6/** - Appliances Connection Promised 24-72 hour response6/** - Contacted Appliances Connection asking status6/** - Appliances Connection responds "We requested [redacted] schedule service"6/** - Contacted Appliances Connection asking status6/** - Appliances Connection responds "[redacted] advised us they have dispatched the unit out for service"6/** - Contacted Appliances Connection asking status, threatening to review them poorly online6/** - Appliances connection responds telling me to contact Dan Demmer's Appliance myself6/** - FINALLY get tech onsite (AFTER 10 DAYS) to fix the appliance.6/** - Appliance fails with ER** on first load that didn't flood our apartment6/** - Contacted Appliances Connection for service6/** - Appliances Connection promises 24-72 hour response6/** - Contacted Appliances Connection asking status6/** - Appliance Connection responds "Manufacturer advised us they will contact you to schedule service"7/* - Contacted Appliances Connection because I never heard back7/* - Appliances Connection responds "Our parts and service department has notified [redacted] again to contact you to schedule the service"7/* - Contacted Appliances Connection because I never heard back, threatened Revdex.com7/* - They gave me [redacted]'s contact info7/* - Contacted [redacted], they told me to expect a call back in 24 to 48 hours7/** - Called [redacted] to check status. They said to expect a call back in 24 to 48 hours7/** - Called [redacted] to check status. They said to expect a call back in 24 to 48 hours7/** - Called [redacted] to check status, was placed on hold for 45 minutes before I hit 0 to speak to an operator to find out they'd closed ** minutes earlier. Left an angry voicemail and sent an angry email. 7/** - Spent ** minutes on hold and left a voicemailDesired Settlement: I've been waiting 35 days now to get a working Washer/Dryer that doesn't flood my apartment. I just want it repaired. They keep promising 24-48 hours to fix, and never follow through.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Felix Storch Inc. has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Unfortunately all the bad opinions for this company are true. If you are looking at reviews to help you decide whether or not to buy from Summit, please know that it would be best if you did not buy a product from them at all. We regret doing so and hope by writing this review we can prevent you from going through the disappointment we have been through. All our requests for their help have been ignored. We have been given conflicting information and were even asked to wait 8 months for repair parts. Now we are told the unit is discontinued. It is now obvious to us that all the information that has been provided to us was just to delay the situation. We feel Summit never had any intentions of doing anything to help us with our problem. Do yourself a favor and shop elsewhere. I hope this review has been helpful and wish Felix Storch was interested in customer care! We have not filed a Revdex.com complaint because the Revdex.com records indicate Summit ignores them as well.

Review: I had purchase a stove top from this company with a guarantee. The stove top was not working properly from day number 1 I called to complain and they sent me out someone to fix it. So it started working but we still kept on having issues with the stove top sometimes it worked and then it didn't. I called again and again they sent me someone to fix it. This time the guy that came in tried the stove top and it worked so I explained to him that it works from time to time he should try again which he did and sure enough it wasn't working but then he tried again and it did work. So the technician told me he can't help me because it is working now. I called back at least 6 times until I was finally able to get to speak to a supervisor. ( they put me on hold for over 30 minutes and told me that someone will call me back which never happened) So when I did finally speak to the supervisor he said he will look into the matter and call me back which he did not. I called again and did not hear from him as of yet. At this point I have a broken stove top without anyone to speak toDesired Settlement: I would like to get back my money as I feel I got a faulty product. THanks

Consumer

Response:

At this time, I have not been contacted by Felix Storch Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: RE: Summit Compact Freezer, model FS407L

On 9-**-2013 I purchased this product from retailer AppliancesConnection.com ([redacted] tel [redacted] fax ###-###-####), and received it at drop ship location on 11/**/2013, in Sacramento, CA. Inspected visually and was ok, with a small cosmetic side panel dent.

I installed it the next day, and it has never functioned correctly, it simply runs continuously, the thermostat setting has no effect, and the interior is above freezing, food thaws, etc.

I have placed numerous calls to the supplied service number ([redacted]), never reaching a person in the warranty/service department, leaving several messages, and have never received a return call. Most recent message left on 1-**-2014, left message that I will file a complaint with Revdex.com. I did speak with one person, not of service department, on 1-**-2014, and she took product information, and my contact information, and promised to have a local repair service contact me. I have received no contact.

The product has been defective from the moment it was operated; it has a one year full warranty and 5 year compressor warranty. The manufacturer fails to respond to warranty claim, repeatedly submitted.Desired Settlement: I have lost all faith in the product and the manufacturer. I want a refund of my full purchase price, $379.00

I will accept replacement if shipped immediately.

Business

Response:

Please note that we have been in contact with this customer and will be replacing the unit for them.

This matter is now closed from our perspective.

Review: An ice maker was brought from a local wholesale dealer. The ice maker never worked. The service complaint was filed but after 2 months I was told that the part that is needed is not available. I was also told that there is no estimated delivery time on that part. When I called customer service I was told that the supervisor will call. That never happened. I have been calling almost everyday but have not received any response. The appliance part that needs to be replaced is not available and the company does not know when the part is going to be available. I have requested a replacement unit but they have not responded either. The appliance was bought in October 2014, installed in a new house by the builder in January 2015 and has never worked.

Claim number is [redacted] Model number is [redacted]Desired Settlement: Since I have lost faith in that company and their plans is, I would like to have the money refunded. It was bought for $750.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Felix Storch Inc. has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: I purchased a refrigerator from [redacted] a few months ago. They apparently subcontracted some or all of their responsibilities under the purchase to Summit Appliance, which delivered the unit. The refrigerator began malfunctioning within a month of delivery. I invoked the warranty. A technician from Summit Appliance came to fix the refrigerator, but a couple of weeks later, the unit failed completely. A second technician came, and told us that the needed part was on back order, and would take 4-6 weeks to arrive.

This situation is unacceptable - four people living in an apartment require a refrigerator in order to have basic quality of life. I have both called and emailed Summit Appliance in order to demand a new unit be delivered as soon as possible, but they have ignored my communications - I gave up on their phone line after twice waiting on hold for 15 minutes. They responded to multiple emails only once to let me know that someone would be in touch with me soon. This was several days ago, and nobody has gotten in touch. They provided me with this person's voicemail. I left a message, and he hasn't called back.Desired Settlement: After two bad repair experiences, I no longer trust Summit to fix the refrigerator. The burden of not having a refrigerator for this long while they make additional attempts is also beyond what I should reasonably have to bear in the process of settling this matter. I would like a new fridge of the exact same model delivered as soon as possible.

Business

Response:

I have spoken with the consumer on this date and agreed to replace the refrigeratorCustomer fully satisfied with this resolution Ken C[redacted]Director of Operations- Felix Storch, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this proposed resolution is satisfactory to me. However, Summit Appliance has already once failed to deliver the promised refrigerator - after agreeing to call me 24 hours in advance of the scheduled delivery, they instead showed up with no notice, and nobody was home. We presently have a delivery *scheduled* for Friday the [redacted]. I hesitate to agree that 'the matter has been resolved', when so many times Summit's failures have come down to the specifics of their actual on-site conduct.

Sincerely,

Review: Ask for full refund, [redacted], who work at parts Department sent me a wrong item, gave me wrongs part information and he charge shipping fee without note ahead of time, no item order part diagram, after call on hold awhile, to conversation email me wrong machine diagram.Then,I felt up set, order took too long,back and fore.I did not trust him no more and want full money back. it took lightly a month, he did solve a problem, to send to me a shipping package so I can box return wrong part, I don't want to pay shipping fee, there are no good customer service.Please help solve my problem. Model Spwd 1800 combo washer/dryer want INVERTER BOARD sent me a control board it cost $75.00 shipping $10.00 total $85.00 I want $85.00 backSincerely,thangDesired Settlement: Want full money back, can't trust,service terrible, they don't care about customer

Business

Response:

We are perfectly willing to refund the customer's payment assuming the customer returns the part to us and it is unused.

Charge will be refunded the day part is received by our office