Feretti Incorporated

We apologize for the error The $fee was accidentally not collected from you when you purchased the vehicle, as such it was not included in the check to PennDOT I'm glad to hear that the rest of the paperwork has already processed through PennDOT and this matter is finally settled.Thanks,DavidFeretti Motors [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: How can you even say that I am "over-reacting to this minor delay" or that you "do not think this would represent any kind of material damage to him" on this matter when I have been UNABLE TO DRIVE THE VEHICLE IN THE LAST DAY? I have had to rent a car because your agent Ross has BLAINTLY IGNORED my reasonable request for a temporary tag that is visible/viewableRoss sent me a cellphone picture message of a Temp Tag and Registration that I COULD NOT even print out on an x sheet of paperIt was completely unreadableEven after I communicated this problem with him, he still IGNORED my request to scan and email me the temporary tagsMy $37,car has been unable to move because it isn't road worthyHow can you even begin to speak to what damage I have suffered? A reasonable establishment should have known that their responsibility is to COMMUNICATE and RECTIFY any issues that could be problematic for the customer Your so-called Clerical Error is not my faultHowever, I am the one that ended up paying for a rental car because of it A reasonable establishment should have had a temporary tag in the mail for me at least week to the expiration of the last one you people issued A reasonable establishment should have communicated this clerical error to the customerPlease - explain to me why I am I the one making all the phone calls and suffering hardship over this? Why? Just so, you know, this issue is not over Like I said, all Feretti Motors cares about is to FIRST get your moneyYou can go to hell after that Regards, [redacted]

The vehicle in question is a year old vehicle with a reconstructed branded title which was sold with no warranties The issues that the customer noted are all what would be considered wear and tear and are not safety or mechanical issues The customer was offered a "goodwill" payment of $towards the correction of the issues, but they did not return a signed release form which was sent to them Then the customer contacted us and said they would no longer accept the $payment and demanded $instead At that point we ceased communication with the customer Also, we are not aware of any promises made during phone calls as the customer states, but it should be mentioned that ** wiretapping law states that all parties must consent to being recorded during a phone call, so any recorded conversations without expressed consent are illegal and inadmissible as any form of evidence If at any point during or after this transaction there are miscommunication between our dealership and the customer, we do apologize for that, but this customer has taken what we consider to be the "low road" in getting their issues resolved by posting negative reviews about our dealership across various online websites and now by filing a complaint with the Revdex.comWe do value all of our customers and would still consider offering the $goodwill payment to them, but only under the condition that they redact or edit the reviews that they have posted and close this and any other complaints that they may have filedFeretti Motors

The story as told by [redacted] is not exactly correct He did purchase this vehicle from us, but did not notify us of all these issues in the first week of ownership During the first week he notified us that the driver side mirror turn signal and power fold feature were not functioning properly We agreed to pay for the needed repairs to correct this issue After [redacted] had the repair performed, we sent him a check for the full amount of the repair It was not until weeks later that he wrote back to us and told us that the vehicle was idling rough and he needed to have it checked out The vehicle was not idling rough when it was purchased and we never agreed on a reimbursement for the repairs needed, which turned out to be a leak in a vacuum line Then, nearly weeks after the purchase, he wrote back again stating that the windshield washer fluid pump was not working This vehicle was inspected by our shop and also inspected by [redacted] when he came in to purchase it It is a Reconstructed vehicle that was sold with no written or implied warranties of any kind We chose to cover the cost of the side view mirror repair as a gesture of good will and because [redacted] notified us of the issue within the first week of ownership We have never been notified about any issues with the power running boards and we don't know where the $1,number is coming from as the repairs that we are aware of totaled under $ The vehicle purchased was over years old and had over 37,miles on it, we feel that some minor maintenance and repair work should be expected on any used car of that age and mileage If [redacted] would still like our help with repairing any issues with the vehicle that have not yet been corrected, we would be more than happy to correct them in our service center at a discounted cost to him, otherwise we feel that this matter is closed.Feretti Motors

The story as told by [redacted] is not exactly correct He did purchase this vehicle from us, but did not notify us of all these issues in the first week of ownership During the first week he notified us that the driver side mirror turn signal and power fold feature were not functioning properly We agreed to pay for the needed repairs to correct this issue After [redacted] had the repair performed, we sent him a check for the full amount of the repair It was not until weeks later that he wrote back to us and told us that the vehicle was idling rough and he needed to have it checked out The vehicle was not idling rough when it was purchased and we never agreed on a reimbursement for the repairs needed, which turned out to be a leak in a vacuum line Then, nearly weeks after the purchase, he wrote back again stating that the windshield washer fluid pump was not working This vehicle was inspected by our shop and also inspected by [redacted] when he came in to purchase it It is a Reconstructed vehicle that was sold with no written or implied warranties of any kind We chose to cover the cost of the side view mirror repair as a gesture of good will and because [redacted] notified us of the issue within the first week of ownership We have never been notified about any issues with the power running boards and we don't know where the $1,number is coming from as the repairs that we are aware of totaled under $ The vehicle purchased was over years old and had over 37,miles on it, we feel that some minor maintenance and repair work should be expected on any used car of that age and mileage If [redacted] would still like our help with repairing any issues with the vehicle that have not yet been corrected, we would be more than happy to correct them in our service center at a discounted cost to him, otherwise we feel that this matter is closedFeretti Motors

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: I am rejecting this response because: I just received a paperwork from PENN DOT and it says my application can't be submitted since feretti motors didn't pay for the title tranfer fee.I sent them my personal check.It feels like you guys are doing this for the first time Regards, Sergii Sapozhnik

To whom it may concern, As luck would have it, PA DMV was able to process the title a little faster than we anticipated and it was just delivered to our dealership today We will mail it today by USPS Express overnight mail Again, we apologize for the unintentional delay and any inconvenience this may have caused our customer.Please feel free to contact me with any concerns or questions you may have.Thank you,David C [redacted] Feretti Motors [redacted] x ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: I am rejecting this response because: I just received a paperwork from PENN DOT and it says my application can't be submitted since feretti motors didn't pay for the title tranfer feeI sent them my personal checkIt feels like you guys are doing this for the first time Regards, Sergii Sapozhnik

There was a delay in the title for this vehicle being processed due to a clerical error on the previous state's title We have corrected this error and the title is being sent up for processing by PennDOT tomorrow We have been in contact with the customer and have resolved this complaintFeel free to contact me with any questionsDavid Feretti Motors [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
This person is NOT ADDRESSING ANY OF MY ISSUES OR CONCERNS!!!!!!!!
AGAIN, I CANNOT DRIVE MY CAR!!I DON'T HAVE A TEMPORARY TAG!!I HAVE A RENTAL CAR!!I'M BURNING MONEY DUE TO YOUR "CLERICAL ERRORS"SO YOU'RE SAYING THAT I'TS OK FOR ME TO DEAL WITH A "SALES MAN" "ROSS" DURING THE BUYING PROCESS, TO TAKE MY MONEY, BUT THEN I SHOULD CALL A DIFFERENT NUMBER OR EMAIL A DIFFERENT PERSON FOR MY TITLE? WHAT ARE YOU TALKING ABOUT?
WHO ARE YOU ANYWAYS?
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:This person is NOT ADDRESSING ANY OF MY ISSUES OR CONCERNS!!!!!!!!AGAIN, I CANNOT DRIVE MY CAR!!I DON'T HAVE A TEMPORARY TAG!!I HAVE A RENTAL CAR!!I'M BURNING MONEY DUE TO YOUR "CLERICAL ERRORS"SO YOU'RE SAYING THAT I'TS OK FOR ME TO DEAL WITH A "SALES MAN" "ROSS" DURING THE BUYING PROCESS, TO TAKE MY MONEY, BUT THEN I SHOULD CALL A DIFFERENT NUMBER OR EMAIL A DIFFERENT PERSON FOR MY TITLE? WHAT ARE YOU TALKING ABOUT?WHO ARE YOU ANYWAYS?
*** ***

we came to a satisfactory mutual agreement with the customer

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I just want people to know, if you are going to purchase a vehicle from them, please be aware that it will not be in the perfect condition as promised It will be taped together and some of the repairs will have been done shoddily
Regards,
*** ***

We reject the rejection to the response Our side has already been told and we feel that the story as told by our customer is not entirely accurate

There was a delay in the title for this vehicle being processed due to a clerical error on the previous state's title We have corrected this error and the title is being sent up for processing by PennDOT tomorrow We have been in contact with the customer and have resolved this
complaint.Feel free to contact me with any questions.DavidFeretti Motors*** * ***

To whom it may concern,
As luck would have it, PA DMV was able to process the title a little faster than we anticipated and it was just delivered to our dealership today We will mail it today by USPS Express overnight mail
Again, we apologize for the unintentional delay and any inconvenience this may have caused our customerPlease feel free to contact me with any concerns or questions you may haveThank you,
David C***Feretti Motors
*** x ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** Their response is only partly true as it took from Tuesday the 17th until Wednesday the 25th (days!) to process a bank wire!! In my past experience, this typically takes about 15-minutes...not over a week!! This company was not pleasant to deal with in my experience I have never in the past had to turn a company in to the Revdex.com This whole transaction (they had my money for a month) was very stressful and time consuming I learned my lesson not to buy a vehicle sight unseen They appeared honest at first, but after I had paid them, the customer service vanished If reading this, proceed with extreme caution.Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: 10877992
I am rejecting this response because: I just received a paperwork from PENN DOT and it says my application can't be submitted since feretti motors didn't pay for the title tranfer fee.I sent them my personal check.It feels like you guys are doing this for the first time.
Regards,
Sergii Sapozhnik

To whom it may concern,      As luck would have it, PA DMV was able to process the title a little faster than we anticipated and it was just delivered to our dealership today.  We will mail it today by USPS Express overnight mail.  Again, we apologize for the unintentional delay and any inconvenience this may have caused our customer.Please feel free to contact me with any concerns or questions you may have.Thank you,David C[redacted]Feretti Motors[redacted] x [redacted]

The story as told by [redacted] is not exactly correct.  He did purchase this vehicle from us, but did not notify us of all these issues in the first week of ownership.  During the first week he notified us that the driver side mirror turn signal and power fold feature were not...

functioning properly.  We agreed to pay for the needed repairs to correct this issue.  After [redacted] had the repair performed, we sent him a check for the full amount of the repair.  It was not until 2 weeks later that he wrote back to us and told us that the vehicle was idling rough and he needed to have it checked out.  The vehicle was not idling rough when it was purchased and we never agreed on a reimbursement for the repairs needed, which turned out to be a leak in a vacuum line.  Then, nearly 6 weeks after the purchase, he wrote back again stating that the windshield washer fluid pump was not working.  This vehicle was inspected by our shop and also inspected by [redacted] when he came in to purchase it.  It is a Reconstructed vehicle that was sold as-is with no written or implied warranties of any kind.  We chose to cover the cost of the side view mirror repair as a gesture of good will and because [redacted] notified us of the issue within the first week of ownership.  We have never been notified about any issues with the power running boards and we don't know where the $1,300 number is coming from as the repairs that we are aware of totaled under $700.  The vehicle purchased was over 2 years old and had over 37,000 miles on it, we feel that some minor maintenance and repair work should be expected on any used car of that age and mileage.  If [redacted] would still like our help with repairing any issues with the vehicle that have not yet been corrected, we would be more than happy to correct them in our service center at a discounted cost to him, otherwise we feel that this matter is closed.Feretti Motors