Ferguson Enterprises, Inc.

Hello ***, Happy Holidays! Wholesalekings.com is NOT Jewelryroom.com, therefore we cannot help, assist or resolve your issueWe've messaged [email protected] in regarding your issuePlease contact them on how to resolve your situationWe have no access, or any
kind of information with Wholesalekings company. Hope your issue will soon be resolvedHave a Great Holidays! Best Regards, Kevin C***

Dear *** ,Thank you for your patienceAll of our items are 100% genuine and naturalWe are sorry to hear the items does not meet your requirement. If you still want to return the item, please kindly send item back to the following address
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We appreciated your concernKindly be advised that we are familiar with people often take their
jewelry to their local jeweler99% of the local jeweler will claim items do
not meet requirementIt's a natural response to built credibility to their jewelry
shop
Please remember, you will be responsible and ensure item will safely arrive to our delivery departmentAlso it is necessary to have the authorization number for any returnThank you and Hope this help!R***O*** *** ***
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*** *** ***USA We strongly recommend making a note in the parcel before sending it back to clarify four things1) The reason of this return 2) Auction number, Invoice number 3) Replacement or Refund 4) Authorization number TH Only by doing so, we both can have a smoothly, fast and efficient transaction when received the return. Best Regards,Tina

Thank you for your patienceAccording to the record there is no return yet so no refund was issuedWe wanted to reslove the complanit and full refund you with Refund (Unique Transaction ID # ***) which might take days to reflect into your cardPlease kindly close the
COMPLANIT once you receive the refund.Thank you for your patience and understanding.Best Regards,Tina

Thank you for your visiting in JewelryRoom.comYou may just rest assure that all the items on our website are 100% genuine and natural. Our bid is fair and Every customer is allowed to place an auction price at their own comfortIn another word, you only bid on prices that you are
willing to payWe have been doing online jewelry business for more than years, we always offer new and entertaining jewelry to customersYou will find it is a pleasure to purchase with usFor more information about JewelryRoom, you may consider checking for reference with this ***

Dear Reginald , Thank you for your patienceWe noted the issue and reshipped the GOLD BULLION on 15th Dec with USPS Tracking Number: *** for your referenceThank you. You can trace
on: https://***/go/TrackConfirmAction?tLabels=*** for more delivery detailsThank you. Your item has been delivered and is available at a PO Box at 1:pm on December 19, in ISSAQUAH, WA 98027. Reginald ,Please kindly double check your PO BOX to find the itemThank you again for your patience. Best Regards,Tina

My complaint was with the WHOLESALE KINGS in HawaiiI ordered seven items and only received of themThe copy of the invoice, as per the attached copy in the attachment shows that they wrote NEXT ORDER" next to the two items not sentWith no reasoning for not sending themI tried to email them and call them and left messagesI finally got an email stating that they could give me a "STORE CREDIT", which I replied that I did not want a store credit and wanted the items purchasedI did not get any further contact from them and I again called and left messages and emailed them to no replyUntil the time that I filed a claim with the Revdex.com I did not hear from themI then got another email reply from them stating that they could not send the items purchased and they could give me a store creditI advised that I did not want a store credit and if they could not send the items ordered that I wanted a full refund applied to my VISA card as it was charged toI received a email reply stating that they would credit my credit cardI needed to give them a couple of days to do soI have not yet been able to verify the credit as I have not gotten my VISA card statement as of yetWhen I do, if the credit is not on my billing, I will again contact you to proceed furtherI would like to thank you for your assistance in this matter and hope that the credit shows up on my credit card statement

Complaint: ***
I am rejecting this response because:
Sincerely, first I won watch with diamonds this is not first time I have had either poor merchandise an told to ship back at my expense which just doesn't cut it should be living up to what they are promising to sell I like a diamond watch is what I want not a refund ty
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Dear Customer,Thank you for bidding on JewelryRoomWe are sorry to hear the items does not meet your requirementPlease kindly ship back the items to the following address for full refundThank you and Hope this help!***
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*** We strongly recommend making a note in the parcel before sending it back to clarify Invoice numberOnly by doing so, we both can have a smoothly, fast and efficient transaction when received the return Best Regards,Tina

Dear Customer,Thank you...

for bidding on JewelryRoom. We are sorry to hear the item does not meet your requirement. To avoid the trouble or unnecessary shipping fee and waiting time, you may consider keep the item and accepting our courtesy of 10% refund. We are striving to provide you the best service so we hope you will accept this offer as the solution. Please let us know if this may resolve the issue. Thank you and Hope this help!   If you still want to return the item, please kindly send item back to the following address. Please remember, you will be responsible and ensure item will safely arrive to our delivery department. Also it is necessary to have the authorization number for any return. Thank you and Hope this help! R. T. Overseas 1188 Bishop Street,         Unit 1107, Century Square          Honolulu, Hawaii 96813          USA     We strongly recommend making a note in the parcel before sending it back to clarify four things 1) The reason of this return    2) Auction number, Invoice number 3) Replacement or Refund 4) Authorization number [redacted] Only by doing so, we both can have a smoothly, fast and efficient transaction when received the return.       Best Regards,Tina

Hi [redacted], I faxed you the auction sheet where it clearly states " Created Diamond".  And the fact it is it is a CZ.  I feel that is fraud on their part.  Am I wrong because I would never have bid on a CZ even though it is a 14 K. gold ring?? [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
I agree to offer only if JewelryRoom acts on this immediately
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] From: [redacted] Sent: Friday, August 21, 2015 4:33 PMTo: [redacted]Subject: Re: You have a New Message from Revdex.com of Hawaii Regarding Complaint #[redacted]Thank you very much for stepping in and getting the matter resolved.The business hasreversed almost all of the money except $9.07 to my [redacted] account.Should I incur anymore problems regarding this transaction, I will let you know.From: [redacted] Sent: Friday, August 21, 2015 4:53 PMTo: [redacted]Subject: Re: You have a New Message from Revdex.com of Hawaii Regarding Complaint #[redacted]The business owner has asked me to return the useless goods to him at my own cost, which I do not agree with. They had charged me $75.95 U.S. dollars for a tiny little parcel to Canada. I would gladly put these things back in the mail if they would offer me that amount of money to take these items back to the [redacted]. I am a senior citizen and live at a seniors residence. Going back and forth to the Post Office would be costing me taxi fare both ways which I am not able to afford from my pension money.[redacted]

Revdex.com:
All merchandise has been safely and properly packaged and shipped back to the company via First Class USPS. Along with said merchandise are all original receipts listing all pertinent invoice numbers and/or corresponding item numbers. A full refund of all merchandise is requested upon receipt of said merchandise from the company in question. An email was sent to company, by me, on this morning of 02/15/2017 informing them of my intentions. I will be awaiting a full refund as was promised once said merchandise arrives at its destination.
Sincerely,
Steve D[redacted]

Dear Steve, Thank you for bidding on JewelryRoom. We are sorry to hear the items does not meet your requirement. All of our items are 100% genuine and natural. To avoid the trouble or unnecessary shipping fee and waiting time, you may consider keep the items and accepting our courtesy of 20%...

refund. We are striving to provide you the best service so we hope you will accept this offer as the solution. Please let us know if this may resolve the issue. Thank you and Hope this help! If you still want to return the item, please kindly send item back to the following address. Please remember, you will be responsible and ensure item will safely arrive to our delivery department. Also it is necessary to have the authorization number for any return. Thank you and Hope this help! R.T.Overseas 1188 Bishop Street,Unit 1107, Century SquareHonolulu, Hawaii 96813USA         We strongly recommend making a note in the parcel before sending it back to clarify four things1) The reason of this return    2) Auction number, Invoice number 3) Replacement or Refund4) Authorization number [redacted]  Only by doing so, we both can have a smoothly, fast and efficient transaction when received the return.      Best Regards,Tina

Thank you for your biddingThe WATCH is genuine leather but not with genuine diamondsWe are sorry to hear the WATCH does not meet your requirementWe noted that you are a good customer so we offer you FULL REFUND with Unique Transaction ID # [redacted] which might take days to
reflect into your cardPlease kindly ship back the WATHC to the following address at your 1st convenient timeAttached refund proof for your reference. [redacted]
USA We strongly recommend making a note in the parcel before sending it back to clarify :Invoice# [redacted] Only by doing so, we both can have a smoothly, fast and efficient transaction when received the return.Best Regards,[redacted]
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Complaint: [redacted]
I am rejecting this response because: I had received it at my po box 896 but truthfully again when I opened the mailer envelope there was no bar clad only sleeve and certificate of authenticity, could you please follow up what the weight should be from the  post office  before they will shipped it
Sincerely,
Reginald N[redacted]

As far as the issue at hand, we received a call from you on Tuesday 8/16 along with the images. After receiving this info, we spoke to you and let you know that we are sending a call tag but unfortunately the automated email didn't seem to go through. As soon as we found that out, we emailed it to...

you another way and we are assuming that you have received it at this point. If the image below does not work either, please give us a call and we can fax a copy your way of the shipping label if you have a working fax number.  Concerning your claim that you feel we are fraudulent, I can verify that we are not fraudulent in any way and do not participate in any fraudulent activities. The reason that we require confirmation that a part be returned to us before shipping a replacement part is because unfortunately most people will not return the original item.   Lastly, I have gone ahead and found an extremely close FedEx drop box for you to drop the package off with the pre-paid label we have sent you. Please see address below:  FedEx Drop Box [redacted] 
  We apologies for the inconvenience. If you have any questions, please feel free to let us know.  Thanks," Also, please note that our customer has not emailed us or called us back concerning their issue. We have attempted to call them a few times but no response. They also have the correct parts and they are not sending back the wrong part as I originally assumed they would not. There is a drop box that is .2 miles away and is not far away for them to just drop it off with the label we gave them.  If there are any questions concerning this complaint, please let me know.  Thanks,   [redacted] / General Manager

Hello [redacted],Sorry to see this issue occurred. We have been in business for over a decade and we truly understood some products just ain't going to meet certain customers. We do not like to drag the issue any longer then we needed to. Therefore, we have proceed full refund back into your [redacted] card....

(Please see attachment)There are a few things which I like say. Yes, you have contacted us 4 times and we have replied all 4 in a timely matter, but none of those email mention anything about refund or request refund. It was addressed to you but the case ticket left closed, no further response from you. Therefore it's hard for us to assist you if we do not know what you want.The second point is, it's not true all shipping & other fees was more than $80.00. The correct amount is $75.95 for 8 items to be shipped to Australia. Additional shipment was made by us to re-direct your shipment to our International shipping department. Also all our diamonds & gemstones are 100% genuine. Please check description for the correct size and weight, these are quite accurate. As for the actual items are much smaller than what online photos show.... Heehee :) how do you want me to answer than? There are so much variety of answering this photo issue, people have different size of computer monitor? Even if people go to [redacted], they don't expect the size of their [redacted] to be the same size as the photo? Anyway, I am not challenging you, I am just saying you too need to be fair and not think negative :)Overall, the funds has been reversed and for your information. The return shipment cost of the goods will NOT be refunded, we could give you a house coupon to compensate the return product shipping cost. You may return all items at your convenience anytime this year. We trust you are an honest lady and will not take what's not belong to you. This is the reason why we have refunded you first.Our Return Address:[redacted] 
[redacted] 
[redacted]We appreciate your time and hope someday we can serve you again.Best Regards,Calvin

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10562984, and find that this resolution is satisfactory to me.
Sincerely,
[redacted] Rodriguez Revdex.com    my Complaint was that they have the same names on every bid,  like [redacted],  to make the price go up,  I just thought that was not right..  but looks like they will get away with it.. I love all the items I have bought. that has not been the problem at all..  when I asked about why some names are on all bids they said there is a lot of [redacted].. lol,, give my a brake.. but looks like its works for them..thanks for your time..  I love the company,, except for that.....  take care[redacted].

Thank  you for your patience.  All of our items are 100% geunine and natural. We are sorry to hear the items does not meet your requirement. To avoid the trouble or unnecessary shipping fee and waiting time, you may consider keep the items and accepting our courtesy of $100 refund. We are...

striving to provide you the best service so we hope you will accept this offer as the solution. Please let us know if this may resolve the issue. Thank you and Hope this help!Or you can return back to the following address for full refund. Thank you for your understanding.R.T.Overseas[redacted]
[redacted]
[redacted]
USA       We strongly recommend making a note in the parcel before sending it back to clarify INVOICE#Best Regards,Tina