Ferguson Enterprises

Thank you for your biddingThe WATCH is genuine leather but not with genuine diamondsWe are sorry to hear the WATCH does not meet your requirementWe noted that you are a good customer so we offer you FULL REFUND with Unique Transaction ID # [redacted] which might take days to reflect into your cardPlease kindly ship back the WATHC to the following address at your 1st convenient timeAttached refund proof for your reference [redacted] USA We strongly recommend making a note in the parcel before sending it back to clarify :Invoice# [redacted] Only by doing so, we both can have a smoothly, fast and efficient transaction when received the return.Best Regards, [redacted] ? / [redacted] Style Definitions */

I called the customers and they already put tires on the car, I was gonna put on for them also, but they already had it done So there is nothing I can do let me know

Complaint: [redacted] I am rejecting this response because: This item had been returned over months ago and shows that they don't want to be bothered with complaintsTheir customer service lacks tremendously and I doubt very serious that it affects them in any way Sincerely, [redacted]

Thank you for your patience All of our items are 100% geunine and naturalWe are sorry to hear the items does not meet your requirementTo avoid the trouble or unnecessary shipping fee and waiting time, you may consider keep the items and accepting our courtesy of $refundWe are striving to provide you the best service so we hope you will accept this offer as the solutionPlease let us know if this may resolve the issueThank you and Hope this help!Or you can return back to the following address for full refundThank you for your understanding.R.T.Overseas [redacted] USA We strongly recommend making a note in the parcel before sending it back to clarify INVOICE#Best Regards,Tina

Dear Steve, Thank you for bidding on JewelryRoomWe are sorry to hear the items does not meet your requirementAll of our items are 100% genuine and naturalTo avoid the trouble or unnecessary shipping fee and waiting time, you may consider keep the items and accepting our courtesy of 20% refundWe are striving to provide you the best service so we hope you will accept this offer as the solutionPlease let us know if this may resolve the issueThank you and Hope this help! If you still want to return the item, please kindly send item back to the following addressPlease remember, you will be responsible and ensure item will safely arrive to our delivery departmentAlso it is necessary to have the authorization number for any returnThank you and Hope this help! R.T.Overseas Bishop Street,Unit 1107, Century SquareHonolulu, Hawaii 96813USA We strongly recommend making a note in the parcel before sending it back to clarify four things1) The reason of this return 2) Auction number, Invoice number 3) Replacement or Refund4) Authorization number [redacted] Only by doing so, we both can have a smoothly, fast and efficient transaction when received the return Best Regards,Tina

Hi ***, I faxed you the auction sheet where it clearly states " Created Diamond" And the fact it is it is a CZ I feel that is fraud on their part Am I wrong because I would never have bid on a CZ even though it is a Kgold ring?? [redacted]

As far as the issue at hand, we received a call from you on Tuesday 8/along with the imagesAfter receiving this info, we spoke to you and let you know that we are sending a call tag but unfortunately the automated email didn't seem to go throughAs soon as we found that out, we emailed it to you another way and we are assuming that you have received it at this pointIf the image below does not work either, please give us a call and we can fax a copy your way of the shipping label if you have a working fax number Concerning your claim that you feel we are fraudulent, I can verify that we are not fraudulent in any way and do not participate in any fraudulent activitiesThe reason that we require confirmation that a part be returned to us before shipping a replacement part is because unfortunately most people will not return the original item Lastly, I have gone ahead and found an extremely close FedEx drop box for you to drop the package off with the pre-paid label we have sent youPlease see address below: FedEx Drop Box [redacted] *** We apologies for the inconvenienceIf you have any questions, please feel free to let us know Thanks," Also, please note that our customer has not emailed us or called us back concerning their issueWe have attempted to call them a few times but no responseThey also have the correct parts and they are not sending back the wrong part as I originally assumed they would notThere is a drop box that is miles away and is not far away for them to just drop it off with the label we gave them If there are any questions concerning this complaint, please let me know Thanks, [redacted] / General Manager

Hello ***,Sorry to see this issue occurredWe have been in business for over a decade and we truly understood some products just ain't going to meet certain customersWe do not like to drag the issue any longer then we needed toTherefore, we have proceed full refund back into your [redacted] card (Please see attachment)There are a few things which I like sayYes, you have contacted us times and we have replied all in a timely matter, but none of those email mention anything about refund or request refundIt was addressed to you but the case ticket left closed, no further response from youTherefore it's hard for us to assist you if we do not know what you want.The second point is, it's not true all shipping & other fees was more than $The correct amount is $for items to be shipped to AustraliaAdditional shipment was made by us to re-direct your shipment to our International shipping departmentAlso all our diamonds & gemstones are 100% genuinePlease check description for the correct size and weight, these are quite accurateAs for the actual items are much smaller than what online photos showHeehee :) how do you want me to answer than? There are so much variety of answering this photo issue, people have different size of computer monitor? Even if people go to [redacted] , they don't expect the size of their [redacted] to be the same size as the photo? Anyway, I am not challenging you, I am just saying you too need to be fair and not think negative :)Overall, the funds has been reversed and for your informationThe return shipment cost of the goods will NOT be refunded, we could give you a house coupon to compensate the return product shipping costYou may return all items at your convenience anytime this yearWe trust you are an honest lady and will not take what's not belong to youThis is the reason why we have refunded you first.Our Return Address: [redacted] [redacted] *** [redacted] ***We appreciate your time and hope someday we can serve you again.Best Regards,Calvin

Complaint: [redacted] I am rejecting this response because:This is the second complaint as my first one was marked as closedI received a response from the Revdex.com complaint stating I could return all jewelry for a full refundThe cost of shipping back this jewelry is half of what I had paid for itI was looking for a credit towards shipping or a [redacted] label to allow for free shippingI did not see how to respond with this on the Revdex.com site and when I attempted to contact Jewelryroom.com personally I sat in a chat room for minutes only to have nobody answer; there is no listed phone numberI am very disappointed in the Customer Service of this site as there seems to be no personal (human) assistanceAgain I have spent over $my first time trying out the site and may be more willing to give it another chance if I wasn't being asked to pay out of pocket to return product that was shipped to me under descriptions and damagedMy original case # is # [redacted] - JewelryRoom.com.I would appreciate a credit for the jewelry purchased and a better explanation on the guarantee of productsIf it is listed as "white gold" and I receive silver how can this be resolved directly? If I can not receive a credit for the two items I previously complained about I would like to know how to send them back for full refund without paying for shippingThank you, [redacted]

I called the customers and they already put 2 tires on the car, I was gonna put 2 on for them also, but they already had it done.  So there is nothing I can do let me know

We spoke with Ms. [redacted] regarding this matter on Wednesday, March 12, 2015.  She agreed to our offer to replace her damaged unit with the brand new current model.  She will not incur any charges whatsoever.  We are sure that this will resolve the matter to her satisfaction.

Review: I initially purchased 3 ceiling fans from City Lights in Brookfield, Wisconsin on May 22, 2015.

Finally, on July 1, 2015, the ceiling fans that I ordered were delivered and installed. The following is a summary of all of the difficulties that we have encountered since the time of the installation:

1.) We ordered 2 of the exact same ceiling fans for our children's bedrooms. The invoice clearly demonstrates that they are the exact same item number. The fan blades arrived in 2 different colors. Given the option, we chose that we wanted the lighter finish to be installed, as it most closely matched the existing wood that is very prominent throughout our home. The installer left with the assurance that the customer service rep. from the store would contact the company and obtain the matching fan blades

2.) We also paid additional money to order 3 wall switches/remote control units for each of the fans. The wall unit/remote control switch that we ordered for the fan in the master bedroom was not the correct unit and subsequently had to be reordered. We were required to pay an additional $29 for the correct unit and then wait longer for it to be delivered and installed.

3.) Immediately after the installation of the fans, the electricity in the bathroom that adjoins both of the children's bedrooms (in which 2 of the ceiling fans were installed) did not function. I called back to the store as soon as I realized what had occurred and met with significant resistance in attempting to have the installer come and rectify the problem. I offered to hire an electrician, but requested reimbursement for the expense that I would have incurred, but was denied this offer by the store manager. In the end, the installer came and significant insistence on my part, and identified and corrected the problem, which was directly related to a step in the installation process.

4.) After receiving the new wall unit/remote control for the master bedroom fan, the installer still did not have the proper battery with which to operate the remote control for the fan. It is not a standard battery size. All of the other remote control units arrived with the battery, as was expected. I am still without a battery and unable to use this remote control.

Today is September 22,2015--4 months after I initially set out to order these ceiling fans. I still am left without a battery for one of the remote control units, and without the desired color for the ceiling fan blades in each of my children's rooms.

I have asked several times for the company to call the manufacturer of the ceiling fans to request the blades that most closely match the wood in my house. I was told that this was a manufacturer's error, and that we could not get the desired blades. I tried to explain that since the blades came from the manufacturer, and were the exact size and shape of the blades on the other fan, this seemed like an illogical explanation. I was provided no further explanation beyond the above statement.

The store decided to re-order replacement fans with blades that would hopefully match the color of the wood in our home.

These fans arrived yesterday and were of a significantly lesser quality and the exact same (darker wood tome) color of the fan blades that we were seeking to replace. Per the store manager's instructions, we were required to pay up front for these fans, and would receive a refund for the previous fans once the installers brought the old fans back to the store.

I want to highlight that despite all of my personal time that I had expended throughout this 4 month process of attempting to obtain the desired product from the company, City Lights has offered me absolutely no compensation for the untoward amount of time that I have expended and frustration that I have endured in this process.Desired Settlement: 1.) Attempt by manager-level personnel from City Lights to obtain the desired fan blades.

2.) If this is not possible, I want a prompt and full refund for the "replacement" (replacement in quotation marks, because of the significantly lesser quality of these fans) fans

3.) Battery for remote control that was never delivered.

Review: Two of the three products that we purchased were defective and had to be replaced three times. A refrigerator and a range. We also had more than a dozen service calls and major repairs. Our new kitchen floor was damaged due to all of the deliveries and service calls. Karl's continues to kick the can down the road despite my many emails,telephone calls,and letters. They have been doing this for nearly three years.The two units still do not work properly and the stove is a safety issue.Desired Settlement: We have never experienced a business that has made promises and not followed through on them as Karl's.We have been cooking on a range that the flame goes out and the gas stays on while we are cooking. If you open the oven door the flame goes out. We have this on video and demonstrated it to numerous technicians who could not explain why it was happening. The refrigerator doors continue to pop open from day one.Our floor has been damaged in our kitchen due to the excess changes and services.We were told to submit an estimate for repairs which we did,but nothing ever came of it.We have photos,and videos as proof of all that I stated here.

Review: On March 28, 2014, my husband and I purchased a [redacted] Aid French Door refrigerator from Karl's Appliances, Madison, NJ. The sales person was [redacted]. Mr. [redacted] advised us that the cost of this refrigerator was $1,900; however, he could reduce the price to $1,799 if we purchased the item that day. The total cost of the refrigerator, together with sales tax and shipping charges, came to $1,978.38. When we returned home that afternoon, I checked the Karl’s website and was quite surprised and disturbed to find that my refrigerator was listed for $1,709.97. I called Mr. [redacted] and advised him of this discrepancy, and he agreed to credit my Discover card the sum of $95.20. After 14 days and several calls to the Madison NJ store, I have yet to receive the $95.20 credit on my Discover card. It took 5-10 mins. for the charge to reach my charge card after the sale, yet after 14 days, I still cannot receive the $95.20 credit. I have also alerted Discover Card to this issue.Desired Settlement: I want to receive a credit of $95.20 on my Discover Card as soon as possible.

Consumer

Response:

I am writing with regard to the above-referenced complaint which I filed on April 10, 2014, against Karl's Appliances in Madison, NJ.

Please be advised that I have received a credit on my Discover Card of $95.26 from Karl's Appliances. I confirmed this credit with the credit card company. Therefore, my complaint against Karl's Appliances has now been resolved.

I would like to thank the Revdex.com for all your help. I truly appreciate your assistance in this matter.

Review: Hello

In 2012, I responded to the Karl's Appliance showroom and had a sale order drawn up by a sales rep named "[redacted]" and left a $100 deposit down as required. I advised the sales rep. that I was still in the process of shopping around for a better price for my appliances that I was interested in. He assumed me that this was fine and that he would be able to match any quote I would bring back. When I responded back "[redacted]", he was unable to do match the quote which was I was okay with. I was informed that the money was now considered "credit" at Karl's and would be able to use it or have it refund back to me.

I have since responded back to location and was informed that Karl's have since been "bought out" by Ferguson Enterprises. A representative in the Accounts Receivable department stated that observe my order in their system & that my money has since been placed in a separate account due to Ferguson Enterprises's buy out of Karl's. I have requested numerous times to have my $100 dollars refunded but have had the "runaround" by numerous employees there. I have requested to speak to managers/supervisors and ALL have failed to contact me back. This is back practice.

The order is under [redacted]Desired Settlement: I am requesting that my money be refunded back to me as soon as possible. Thank you for your assistance.

Review: I purchased a washer and dryer from Karls. I had them delivered, paid for delivery and parts. Upon the first couple of weeks of usage the dryer did not dry after almost 2 hours and the doors opened up towards each other and not away from each other. Very hard then to transfer the closes from one to the other. After a few calls I spoke with [redacted] and after a back and forth service person was sent out who "never saw this machine before" but reset the machine and increased "the fan to number 3". He told me he was not able to switch the machines and was not told to. A very short time later, a few days I called [redacted] and left a message and subsequently 5 other calls and messages to switch the machines. No call back over about 7- 8 weeks until last week. I explained once again what was going on with the machines needing to be switched and in addition to that the dryer is still taking long to dry and the wash machine is now leaking. A new tech sent out who told me that "the fan could go up to level 5, but should not need to for that the exhaust run outside is so very short". And advised how to maby fix the leak. A day later a team showed up to switch the machines, but upon arrival and starting work, they said that there would be a charge for additional parts and labor. They stopped the job (very nice people) and said "they see these installed wrong all the time people with this issue". To conclude, I contacted [redacted] with no call back on two occasions but from one of the other reps who was helpful but advised only [redacted] can address this as the manager.Desired Settlement: All I want is the two machines to be installed the correct way as they should have been in the first place. The dryer on the right and the wash machine on the left so the doors are not in the middle. I already paid for this and the parts as it should have been done right the first time.

Business

Response:

We are currently in contact with the customer and are working to correct the situation. Hopefully, the issues will be resolved to his satisfaction. I will get back to you with the exact steps that were taken as soon as I am updated on the situation. Thank you.

Review: We ordered a gas dryer on Sat. June 7th 2014. The dryer was delivered on Monday, June 9th 2014.My husband was home at the time of delivery, I got home shortly after the delievery men left and realized the dryer door opened to the right and therefore the door went in front of the washing machine, making it difficult to load and unload the washer and dryer. I called the EB store and was told they could change it for $49.95. I asked to speak to the mgr. who did call back and he asked rudely where was I at the time of delivery, I explained at work. I told him the salesman;[redacted] never asked about the door and when I have bought other appliances the salespeople ask which way you want it to open like for example the refrigerator. I explained the salesman didn't ask. The mgr. said when I ordered it, if the request was on the receipt they could done it. The person who answered the phone originally said it didn't matter when I would have asked it still would have been a charge of 49.95. I feel like it wasn't my responsibility to ask, they should have asked me, if they couldn't do it I could have selected a different style door.The mgr. had a lot of nerve asking where I was and that it was my responsibility to tell them about the door. My thought was it's the salesman job to ask rather than telling me he's been selling appliances for 15 yrs. Later the same evening I emailed [redacted]'s cus[redacted]er service and I have not heard from them. It is not my job to do what I consider their job.

When I placed the order and I also told the mgr. we would be ordering all new kitchen appliances in the spring if this went well, he didn't seem to care and basically hung up when I told him I would be contacting their corporate office.Desired Settlement: Have the installers switch the door hinge so it opens to the left and not the right, at no charge since this should have been a standard question either by the salespeople in the store or the installers who saw the door open into the front of the washer at the time of installation.

Consumer

Response:

I am rejecting this response because:

The issue has been resolved as of this past Saturday. Thank you for your assistance in this matter. It is unfortunate that the door was changed in 5 minutes. It was only after the duct in the garage was taped and fell off did [redacted]s agree to come out and fix both the door and the duct .

Review: I ordered, by phone, two through the wall air conditioners. I told the salesman,[redacted], that I didn't know how to measure them and to send a person out. He told me not to worry and to follow his directions and measuare on the phone with him. I measured, but still told him that I'm not sure because I'm not educated in measuring for air conditioneers. He told me not to worry, that if they were the wrong type or size the installer would note it, put them back on the truck and new ones would be ordered without any cost to me. They came and installed the A/C units and they are the wrong size and the installation was done incorrectly. I have been emailing and calling Karl's and they are being rude, hanging up on me and telling me this is my fault. I had people present on my phone calls that were on my speaker phone due to bad cell reception. The phone was in one place with the speaker in use to keep reception. I told them to correct the size and have them installed correctly. My condo managment company came and told me they are the wrong size and the installation is not proper. I also told this to Karl's. I then sent them pictures and emails that they refuse to respond to and acknowlege. A person called me last night saying a person from Karl's is chedulted to come the next day. I had no idea for what or why and neither did the scheduling girl. So, I told her to have the salesperson or manager call me and tell me what is going on because they will not speak to me. I keep calling and do not get a return phone call. I emailed Karl's this morning after they conversation with the scheduling girl and also asked for the information in case she forgot to tell them. NO response was made to my email. They did not call or leave a message. The guy showed up today, while I was at work, and called me. I asked and he didn't know why he was there and nothing was written on the order. I called for a manager and they had no manager today. The salesperson hung on me.Desired Settlement: I want a refund to my [redacted] card and for them to come and take back the two units that are not the right size and that are not installed correctly. I do not even want it fixed by them because they are trying to make me take the wrong size and have insulted me by telling me that I live in a fantasy world and that this is all my fault. The salesman,[redacted], has been beyond rude and has told me several times that I'm not in the real world and that I don't know the truth. If their telephone conversations are recorded, you can hear these statments. He claimed they left me a message and I have no message from them. The phone records would show they never called me about the guy coming today. Once again, I have witnesses for every converstion indicating that they would make sure the units were correct and not to worry about it. They are rude, insulting, and refuse to work with me in an acceptable manner. I just want them to take their product back and give me my money back.

Business

Response:

We have contacted the customer and have arranged to have the two units removed from her home on Wednesday, 7/9. Once we have the two air conditioners back at our warehouse, we will issue a full refund. The customer was satisfied with this and has indicated that she will contact you as soon as this matter is resolved.

We also made sure to apologize to the customer for the manner in which she was taken care of. I can assure you that this is not the way we treat our customers...and the salesperson will be spoken to regarding all that transpired.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. However, the units will be picked up on Friday, July 11, 2014 from my condo by Karl's Appliance, as per my conversation with the Fairfield store manager,[redacted]. I have been granted permission to have the units professionally removed if they are not picked up prior to the new install scheduled for Friday afternoon. I was also informed that the full refund should show on my credit card by Monday or Tuesday of the following week. I appreciate the help and commitment put forth to solve this resolution.

Regards,

Review: I purchased an Electrolux washer and dryer from Karl's Appliance in Fairfield, NJ. This was purchased from their back room and the sales representative and I carefully inspected the units. We agreed on a sale price and made the purchase. The units were delivered and there was a large amount of scratching and scuffing on the clear doors of the front load on both units. I called the sales rep and he told me not a problem we will replace the doors. I was concerned about using them until the doors were replaced although he assured me it would be fine to go ahead and use them. I connected the units and found that the washer leaked water all over my floor. I could not shut it off quick enough before there was at least 3-4 gallons of water on my floor. I again called the sales rep and then told tem I do not want these units. I was assured that they were now and just returned to the store and that there was nothing wrong with them. I did not want to take the chance that there would be more issues. I asked for my money back. He arranged pickup and a refund. The units were picked up two days later but no refund. after 3 weeks of back and forth, I was refunded for the two pedestals around $300.00 but nothing for the washer and dryer. I was also told I would have to pay for the delivery and there was no refund. I put a dispute on my credit card and after another 6 weeks the refund was settled although I was still charged for delivery. I should not have to pay over $50.00 for delivery of defective appliances. This should be the responsibility of the supplier due to selling defective units.Desired Settlement: I would like a refund of the delivery charge.

Business

Response:

We reached out to the customer and refunded all of his money. He should be happy. Thanks

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

It is unfortunate that I was declined my refund over and over again until I involved the Revdex.com. This is not a company I would recommend to do business with. They do not stand behind their products and do not treat customers fairly.

Review: A refrigerator was delivered to my kitchen (second floor). The doors had dents and scratches all over it. I spoke with [redacted] from Ferguson customer service on the phone and through email regarding the damaged refrigerator. After she saw pictures she offered to send me all new doors within 6-8 weeks. Four months have gone by and when I email to inquire about it she responds with 3 words "forwarded to management". I have a brand new refrigerator that looks like it fell off a truck and no one will help me get the new doors that were promised. I have the emails that stated we would get the doors replacedDesired Settlement: I would like the new doors that were promised or a new refrigerator.

Business

Response:

We spoke with Ms. [redacted] regarding this matter on Wednesday, March 12, 2015. She agreed to our offer to replace her damaged unit with the brand new current model. She will not incur any charges whatsoever. We are sure that this will resolve the matter to her satisfaction.