Ferguson Enterprises

Review: Defective wall oven installed 2/18/16. Oven never reached 400 degrees, only made it to 200.Complained to Salesman next business day. Repairman sent on Monday 2/22. Repairman installed two new igniters. Oven still did not work. Called Salesman before Repairman left and at Salesman's request brought him printed out diagnosis of repairman, who had no idea why oven wouldn't work. Salesman said he would "go to bat" for me for a new oven from **.Instead, new repair appt set up for Fri 2/2616. When I spoke to [redacted] in Customer Service to confirm Appt for Friday I said I wanted a new oven. [redacted] cancelled the repair call one minute after our conversation but did not tell me she was going to cancell repair appt. I waited all day and no one showed. When I called [redacted] to ask where is serviceman I was referred to ** who told me appt was cancelled online by [redacted]. When I called [redacted] she said,"Well you said you didn't want a repair you wanted a new oven." I asked to speak to Mgr who would not be in until Wed who told me ** doesn't replace ovens without a second service call.2nd service call 2/29. No show, got a call from ** saying serviceman tied up on previous repair and would come on 3/1. Same repairman as first time came and checked wiring. Still unable to make oven work. Repairman called ** and was told to order parts and reschedule repair date for next Tuesday 3/8/16. How many times are these people going to replace parts on an oven that has not worked from point of install and they still have not diagnosed the problem. They are using me as a guinea pig for an oven that just does not work. I paid for a new oven not a non working oven with all kinds of parts replaced. This has gone on for a month. I am just being strung along.Desired Settlement: Either a brand new working oven or a complete refund of all fees including $125 delivery fee and $!90 for new gas flex tube and chan** of 2 prong to 3 prong plug outlet,which was price gauging for the 5 minute service performed.

Business

Response:

We have agreed to return the stove. The customer accepted and it will be delivered later this week.

Review: We purchased a LYNX grill from Karls Appliance store in 2014 and was delivered in late 2014. We were in the process of building a home and there were many delay and when finally got the grill set-up in March 2015 we realived they sent us the wrong grill. We paid for a natural gas grill and sent up a a propane grill. Further more there was damage to the control buttons on the grill. After long discussions with a manager at Karl's Bill W they assured us they could convert the grill and fix the problems. He also eluded that because we had in storage that we damaged the grill. My mail issue is and the sales person Ellen S agreed they sent the wrong grill and they should replace the $7,000 grill. I have been assured by Karls that it will work fine and not to worry but they seem to forget "you get what you pay for" All I want is the grill that I purchased.Desired Settlement: The LXNX Gas grill. Very simple I paid $7,000 for a gas not propane grill and that is all I am asking

Review: Karl's falsely advertised a $40 rebate. I wrote to the store manager on June 26th stating the following:

On January 19, 2015 I purchased a Maytag Washing Machine from your store. There were two rebates advertised in the President’s weekend sale flyer for the machine that I wanted. Dwayne [redacted], my salesman gave me the rebate forms to complete and mail in and I did so in a timely manner. I received my NJ Energy Star rebate of $50 within 6 weeks. However, I received a postcard in the mail regarding the “Karl’s Exclusive Rebate” of $40 that stated the purchase date was invalid. I stopped in to see Mr. [redacted] in February and he assured me that there must have been a mistake and that he would get me the appropriate form to complete and resubmit. After a week, I followed up with an email to Mr. [redacted] and on March 14th I was told that there was actually no rebate for the date of my purchase. I asked Mr. [redacted] how Karl’s would rectify this situation and I was told that my account with Synchrony Bank would be credited for the $40.

I waited another month and as there was no credit to my account by the beginning of May, I stopped back into Karl’s to see Mr. [redacted] and ask why my account had not yet been credited. Once again, Mr. [redacted] assured me that he would take care of the situation. I have not yet received my $40 credit for the falsely advertised rebate. I have wasted entirely too much time on this and I am not happy about it. If it wasn’t for the principal of being deceived, stalled and outright lied to I would not bother expending so much effort for a lousy $40 – but now I’m kind of pissed off about the whole situation. On June 26th, I asked for Karl's to resolve the issue within 30 days and I have not heard from them.Desired Settlement: I would like Karl's to make good on the falsely advertised $40 "Exclusive Rebate" by either providing a credit to my account or issuing me a refund check.

Business

Response:

The customer will be contacted and refunded today. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

However, I have not yet been contacted by the business and will not consider this matter closed until I have actually received the refund.

Regards,