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Ferotech Solution Services Reviews (44)

January 9, ? ? Revdex.com of Chicago & Northern Illinois, IncNorth Wabash Avenue Suite Chicago, IL ? ? ? RE:? ? ? ? ? Consumer Name:? ? ? ? ? ? ? ? ? ? [redacted] ? ? ? ? ? ? ? ? ? ? ? Complaint #:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? [redacted] ? ? Dear Revdex.com Customer Relations Advocate, ? Thank you for the opportunity to respond to Mr [redacted] concerns brought forth in their recent correspondence to your office.? ? Volkswagen Credit has attempted to contact the customer to discuss any concerns he had regarding his complaint.? Mr [redacted] has not responded to our calls.? ? If you have any questions regarding this matter, please contact us at [redacted] ? Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time? ? Sincerely, ? [redacted] Volkswagen Credit

July19, ? ? Revdex.com of Chicago & Northern Illinois, IncNorth Wabash Avenue Suite Chicago, IL ? ? ? RE:? ? ? ? ? Consumer Name:? ? ? ? ? ? ? ? ? ? Neomi [redacted] ? ? ? ? ? ? ? ? ? ? ? Complaint #:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? [redacted] ? ? Dear Revdex.com Customer Relations Advocate, ? Thank you for the opportunity to respond to Ms***’s concerns brought forth in their recent correspondence to your office.? ? Volkswagen Credit contacted the customer on July 19, to address her concerns.? ? ? If you have any questions regarding this matter, please contact us at (800) 428-4034.? Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time? ? Sincerely, ? [redacted] ? VW Credit, Inc?

Revdex.com NWabash Suite Chicago, IL 60611-? ? ? ? RE:? ? ? ? ? Complainant Name:? ? ? ? ? ? [redacted] ? ? ? ? ? ? ? ? ? ? ? Revdex.com Complaint ID:? ? ? ? ? ? ? [redacted] ? ? ? ? Dear Revdex.com Customer Relations Advocate, ? Thank you for the opportunity to respond to Mrs [redacted] ’s concerns brought forth in their recent correspondence to your office.? ? Volkswagen Credit will be contacting the complainant to address their concerns? If you have any questions regarding this matter, please contact us at (800) 428-4034.? Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time? ? Sincerely, ? [redacted] VW Credit, Inc

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Revdex.comNWabash Suite 3120Chicago, IL 60611-7621RE:? ? ? ? ? Complainant Name:? ? ? ? ? ? Brandon ***? ? ? ? ? ? ? ? ? ? ? Revdex.com Complaint ID:? ? ? ? ? ? [redacted] Dear Revdex.com Customer Relations Advocate, Thank you for the opportunity to respond to Mr [redacted] concerns brought forth in their recent correspondence to your office.? VW Credit, Incsent a written response to Mr [redacted] concerns on August 1, 2016.? At this time, we consider this complaint resolved.? If you have any questions regarding this matter, please contact us at (800) 428-4034.? Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time.Sincerely,John ***VW Credit, Inc

October 31, 2016? ? ? Revdex.com of Chicago & Northern Illinois, IncNorth Wabash Ave, Suite 3120Chicago, IL 60611? ? ? RE:? ? ? ? Customer Name:? ? ? ? Lauren [redacted] ? ? ? ? ? ? ? ? ? ? Account Number:? ? ? XXXXX0112? ? ? ? ? ? ? ? ? ? Vehicle:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Audi Q? ? ? ? ? ? ? ? ? ? VIN:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? [redacted] ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ID No:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? 11792243? ? ? ? Dear Customer Relations Advocate, ? Thank you for the opportunity to respond to Ms [redacted] concerns brought forth in their recent correspondence to your office.? ? Audi Financial Services has been in contact with the complainant to address her concerns? If you have any questions regarding this matter, please contact us at (800) 428-3032.? Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time.? ? Sincerely,? Martha H.Audi Financial Services?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Customer Relations AdvocateRevdex.comNorth Wabash Ave, Suite 3120Chicago, IL 60611? RE: Complainant Name: [redacted] ***Revdex.com Complaint ID: [redacted] ? Dear Customer Relations Advocate,Thank you for the opportunity to respond to Mr [redacted] concerns brought forth in their recent correspondence to your office.Volkswagen Credit will be contacting the complainant to address their concerns.If you have any questions regarding this matter, please contact us at ( [redacted] Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time.Sincerely, [redacted] Collections SupervisorVW Credit, Inc

Complaint: [redacted] I am rejecting this response because Vw Credit, Incdid nothing to "address" my issue [redacted] with VW Credit, Inccalled specifically to state nothing would changeThey continue to disable the ability of their customers to make payments online and update contact information onlineThey continue to not allow customers to leave voicemail messages when they don't answer their phones during business hoursThey continue to not provide any information about how and when a web-form message will be returnedThey refuse to take any responsibility for the harm their anti-customer policies do to their customers Sincerely, [redacted] ***

November 21, ? ? ? Revdex.com NWabash, SteChicago, IL 60611-? ? RE:? ? ? ? ? Complainant Name:? ? ? ? ? ? Ledarreia S [redacted] ? ? ? ? ? ? ? ? ? ? ? Revdex.com Complaint ID:? ? ? ? ? ? ? [redacted] ? ? Dear Customer Relations Advocate, ? Thank you for the opportunity to respond to Ms [redacted] concerns brought forth in their recent correspondence to your office.? ? Volkswagen Credit contacted the customer on November 21, to address her concerns? If you have any questions regarding this matter, please contact us at (800) 428-4034.? Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time? ? Sincerely, ? John [redacted] Volkswagen Credit

? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***

November 1, ? ? Revdex.com of Chicago & Northern Illinois, Inc North Wabash Avenue, Suite Chicago, Illinois ? ? ? RE:? ? ? ? Complainant Name:? ? ? ? Dorreen [redacted] ? ? ? ? ? ? ? ? ? ? ? ? ? Revdex.com Complaint ID:? ? ? ? ? ? [redacted] ?" VW Credit, Inc? ? ? ? ? ? ? ? ? ? ? ? To whom it may concern, ? Thank you for the opportunity to respond to Ms [redacted] ’s concerns brought forth in her recent correspondence to your officeWe have reviewed her concerns and are dedicated to ensuring that they are addressed ? Volkswagen Credit will be contacting the complainant to address her concerns? If you have any questions regarding this matter, please contact us at ###-###-####.? Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time? ? Sincerely, ? ? Mark [redacted] Volkswagen Credit, Inc?

December 22, ? ? Revdex.com of Chicago & Northern Illinois, IncNorth Wabash Avenue Suite Chicago, IL ? ? ? RE:? ? ? ? ? Consumer Name:? ? ? ? ? ? ? ? ? ? [redacted] ? ? ? ? ? ? ? ? ? ? ? Complaint #:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? [redacted] ? ? Dear Revdex.com Customer Relations Advocate, ? Thank you for the opportunity to respond to Mr [redacted] concerns brought forth in their recent correspondence to your office.? ? Volkswagen Credit contacted the customer on December 21, to address his concerns.? ? ? If you have any questions regarding this matter, please contact us at [redacted] .? Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time? ? Sincerely, ? [redacted] VW Credit, Inc

Dear Customer Relations Advocate,Thank you for the opportunity to respond to Ms [redacted] concerns brought forth in herrecent correspondence to your officeWe have reviewed the customer’s account and arededicated to ensuring that her concerns are addressed.As discussed during our recent telephone conversation with Mr [redacted] thecustomer’s authorized representative, Ms [redacted] *ntends to return the above-referencedvehicle to an authorized Volkswagen dealerVolkswagen Credit has agreed to waive theexcess mileage charges associated with this account.If there are any further questions, please contact me at [redacted] , extension [redacted] Our hours of operation are Monday through Friday, 9:a.mto 8:p.m., Eastern Time.Sincerely, [redacted] Sales and Service ConsultantVolkswagen CreditTell us why here

August 18, ? ? Revdex.com of Chicago & Northern Illinois, IncNorth Wabash Avenue Suite Chicago, IL ? ? ? RE:? ? ? ? ? Consumer Name:? ? ? ? ? ? ? ? ? ? Jill D [redacted] ? ? ? ? ? ? ? ? ? ? ? Complaint #:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? [redacted] ? ? Dear Revdex.com Customer Relations Advocate, ? Thank you for the opportunity to respond to Ms [redacted] ’s concerns brought forth in their recent correspondence to your office.? ? Volkswagen Credit has attempted to contact the customer to discuss any concerns he had regarding his complaint.? Ms [redacted] has not responded to our calls.? ? If you have any questions regarding this matter, please contact us at (800) 428-4034.? Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time? ? Sincerely, ? Walter [redacted] Volkswagen Credit ? ? ?

September 26, ? ? Revdex.com of Chicago & Norther Illinois, Inc North Wabash Avenue, Suite Chicago, Illinois ? RE:? ? ? ? Customer Name:? ? ? ? Autara A [redacted] ? ? ? ? ? ? ? ? ? ? Account Number:? ? ? [redacted] ? ? ? ? ? ? ? ? ? ? Vehicle:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Volkswagen Touareg ? ? ? ? ? ? ? ? ? ? VIN:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? [redacted] ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ID No:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? [redacted] ? ? ? ? ? ? ? ? ? ? ? ? To whom it may concern, ? Thank you for the opportunity to respond to Autara A [redacted] complaintVolkswagen Credit has previously addressed the consumer’s concerns in our responses via the [redacted] (“CFPB”) dated December 19, and January 27, and we consider this matter closed ? If Autara A [redacted] has further questions, please have the customer contact our Recovery Department at [redacted] Monday through Friday, 8:a.mto 7:p.m., Eastern Time? ? Sincerely, ? Volkswagen Credit ?

VW Credit, Inc(dba Volkswagen Credit, [redacted] ? Services) is a servicer for VW Credit Leasing, Ltdand VCI Loan Services, LLC.VW Credit, Inc[redacted] ***Phone [redacted] Customer Relations AdvocateRevdex.comNorth Wabash Ave, Suite 3120Chicago, IL 60611RE: Complainant Name: [redacted] Revdex.com Complaint ID: [redacted] Dear Customer Relations Advocate,Thank you for the opportunity to respond to MsK [redacted] concerns brought forth in their recent correspondence to your office.Volkswagen Credit will be contacting the complainant to address their concerns.If you have any questions regarding this matter, please contact us at [redacted] Our hoursof operation are Monday through Friday, 8:AM to 10:PM, Eastern Time.Sincerely,S [redacted] H [redacted] Collections SupervisorVW Credit, Inc

Customer Relations AdvocateRevdex.com of Chicago & Northern Illinois, IncNorth Wabash Avenue, Suite 3120Chicago, Illinois 60611? RE: Complainant Name: Nicole [redacted] Revdex.com Complaint ID: [redacted] ? Dear Customer Relations Advocate,Thank you for the opportunity to respond to Ms [redacted] ’s concerns brought forth in their recent correspondence to your office.Volkswagen Credit has called Ms [redacted] to inquire if the zero balance letter was received.If you have any questions regarding this matter, please contact us at (***) ***-***Our hours of operation are Monday through Friday, 8:AM to 8:PM, Eastern Time.Sincerely,Wenona [redacted] VW Credit, Inc.Tell us why here

Initial Business Response / [redacted] (1000, 5, 2015/09/16) */ Revdex.com of Chicago & Northern Illinois Attn: Customer Relations Advocate NWabash Ave Suite Chicago, IL 60611- Customer Name: Morgan L [redacted] Account Number: XXXXX Vehicle:Volkswagen Jetta VIN: 3VWDX7AJ4DMXXXXXX Case #: XXXXXXXX To whom this may concern, Thank you for the opportunity to address Ms [redacted] 's concerns brought forth in her recent correspondence to your office Volkswagen Credit is dedicated to ensuring that the customer's concerns are addressed We have investigated Ms [redacted] 's concerns regarding our telephone payment system and confirmed that the system is functioning correctly In order for the system to repeat a payment confirmation number, the caller must press the star (*) key immediately following the prompt that states, "To repeat your confirmation number, press star" Upon careful review, we have confirmed that while a phone call was made to Volkswagen Credit on June 27, 2015, there is no record of a payment made for the above-referenced account If the customer has documentation that indicates a payment was made, we ask that she mail the documentation to P.OBox Libertyville, IL 60048-7498, or fax the document(s) to 847-281-so that we may further research her claim Once the July invoice became delinquent, we made attempts to reach Ms [redacted] by phone and via our Consumer Internet Message Center Our records indicate that on September 1, 2015, the customer contacted our Customer Care department and made a payment to cover the past due July and August invoices Audi Financial Services holds fair and accurate credit reporting in the highest regard Respectfully, due to the reasons set forth above, we are unable to agree to the customer's proposed resolution If you have any further questions, please contact our Customer Care department at (XXX) XXX-XXXX Our hours of operation are Monday through Friday, 8:a.mto 10:p.mEastern Time Sincerely, [redacted] Customer Care Support Supervisor Volkswagen Credit

Revdex.com NWabash, SteChicago, IL 60611-? ? RE:? ? ? ? ? Complainant Name:? ? ? ? ? ? [redacted] ? ? ? ? ? ? ? ? ? ? ? Revdex.com Complaint ID:? ? ? ? ? ? ? [redacted] ? ? Dear Customer Relations Advocate, ? Thank you for the opportunity to respond to Mr [redacted] concerns brought forth in their recent correspondence to your office.? ? Volkswagen Credit contacted the customer on August 26, to address his concerns? If you have any questions regarding this matter, please contact us at ( [redacted] ? Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time? ? Sincerely, ? [redacted] VW Credit, Inc? ? Tell us why here

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