Complaint: [redacted] I am rejecting this response because: Every time I get the same answer from VWThey admit they screwed up their system, but they will not fix it By the way my first name is not [redacted] , but [redacted] Please see your previous conversations and be more accurateSincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11792243, and find that this resolution is satisfactory to me Sincerely, Lauren [redacted]
Revdex.com NWabash, SteChicago, IL 60611-? ? RE:? ? ? ? ? Complainant Name:? ? ? ? ? ? Juan [redacted] ? ? ? ? ? ? ? ? ? ? ? Revdex.com Complaint ID:? ? ? ? ? ? ? [redacted] ? ? Dear Customer Relations Advocate, ? Thank you for the opportunity to respond to Mr [redacted] ’s concerns brought forth in their recent correspondence to your office.? ? Volkswagen Credit has attempted to contact the customer to discuss any concerns he had regarding his complaint.? Mr [redacted] has not responded to our calls.? ? If you have any questions regarding this matter, please contact us at (***) ***-***.? Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time? ? Sincerely, ? John [redacted] VW Credit, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
June 14, ? ? Revdex.com of Chicago & Northern Illinois, IncNorth Wabash Avenue Suite Chicago, IL ? ? ? RE:? ? ? ? ? Consumer Name:? ? ? ? ? ? ? ? ? ? Lisa M J [redacted] ? ? ? ? ? ? ? ? ? ? ? Complaint #:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? [redacted] ? Dear Revdex.com Customer Relations Advocate, ? Thank you for the opportunity to respond to MsJ [redacted] concerns brought forth in their recent correspondence to your office.? ? Volkswagen Credit contacted the customer on June 14, to address her concerns.? ? ? If you have any questions regarding this matter, please contact us at ( [redacted] .? Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time? ? Sincerely, ? Walter M [redacted] VW Credit, Inc?
December 6, ? ? ? ? ? Revdex.com of Chicago & Northern Illinois, Inc North Wabash Ave, Suite Chicago, IL ? ? ? ? Dear Customer Relations Advocate, ? ? Thank you for the opportunity to respond to Mr [redacted] concerns ID of [redacted] brought forth in his recent correspondence to your office.? ? Volkswagen Credit Inchas been in contact with the complainant to address his concerns ? If you have any questions regarding this matter, please contact us at (800) 428-3032.? Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time? ? Sincerely, ? Martha HVolkswagen Credit Inc.?
June 15, 2017? ? Revdex.com of Chicago & Northern Illinois, IncNorth Wabash AvenueSuite 3120Chicago, IL 60611? ? ? RE:? ? ? ? ? Consumer Name:? ? ? ? ? ? ? ? ? ? [redacted] ? ? ? ? ? ? ? ? ? ? ? Complaint #:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? [redacted] ? ? Dear Revdex.com Customer Relations Advocate, ? Thank you for the opportunity to respond to Mr [redacted] concerns brought forth in their recent correspondence to your office.? ? Volkswagen Credit contacted the customer on June 15, to address his concernsWe consider this complaint resolved? If you have any questions regarding this matter, please contact us at [redacted] .? Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time.? ? Sincerely,? [redacted] Volkswagen Credit? ?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and while I don´t know who MrHacket is, I find that this resolution is satisfactory to me? I had a long talk with a manager over the phone that informed me of the system problem they had and agreed to credit me for the overcharge and guaranteed the correct monthly payment as originally agreed when the lease was signed.? Thank you very much for all your assistance and help? Sincerely, Juan [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/08/21) */ Thank you for the opportunity to respond to case # [redacted] VW Credit, Increceived Mrs [redacted] ' email on 7/31/2015, and unfortunately it took nearly two weeks to research the matterOn 8/12/2015, we called Mrs [redacted] and left a messageMrs [redacted] ' husband called back and we explained that we were able to confirm that the account was covered by SCRA, and that VW Credit, Incwas committed to ensure that all SCRA protections were applied retroactivelyAt the conclusion of that call, Mr [redacted] was satisfied with the outcome If Mrsor Mr [redacted] have further questions, we encourage them to contact our office at (800)428-3032, Monday through Friday, 8:a.mto 7:p.m., Eastern Time Sincerely, Volkswagen Credit
February 3, Revdex.com of Chicago & Northern Illinois, IncNorth Wabash Avenue, Suite Chicago, IL RE: Customer Name: [redacted] Account Number: [redacted] Vehicle: [redacted] VIN: [redacted] Revdex.com ID#: [redacted] Dear Customer Relations Advocate, Thank you for the opportunity to respond to Ms [redacted] recent correspondence to your officeWe have reviewed her concerns and are dedicated to ensuring that they are addressed Volkswagen Credit makes every effort to work with our customers during times of financial difficulty. On January 19, 2016, the customer contacted us to request a due date change for her account. The request was approved. Prior to requesting the due date change, our records indicate that Ms [redacted] contacted Volkswagen Credit to request payment deferrals. A payment deferral allows a customer to postpone a monthly payment until the end of their lease term. Payments were deferred for the customer’s account for the following months: January 2014, February 2014, April 2015, and May 2015. The customer was advised that a $payment deferral fee would be charged to her account for each deferred payment As stated in the customer’s Lease Agreement, if all or any portion of a payment is not paid within days of its due date, the lessee is charged a late charge of 5% of the unpaid amount of the payment. As a goodwill gesture, Volkswagen Credit previously waived one deferral fee ($50.00) and three (3) late fees ($94.85) on the customer’s account. During a recent telephone conversation, our representative explained to Ms [redacted] that her consumer credit reports will reflect the total lease balance for which she is responsible, not the vehicle purchase price. The customer now understands that the account’s outstanding balance is being reported accurately. Respectfully, for the reasons set forth above, we are unable to agree to the customer’s proposed resolution. If Ms [redacted] has any additional questions, she may contact me at [redacted] Our hours of operation are Monday through Friday, 8:a.mto 10:p.m., Eastern Time Sincerely, [redacted] Customer Care Supervisor Volkswagen Credit
September 1, Revdex.com of Chicago & Northern Illinois, IncNorth Wabash Avenue Suite Chicago, IL RE: Consumer Name: Katherine L [redacted] Complaint #: [redacted] Dear Revdex.com Customer Relations Advocate, Thank you for the opportunity to respond to MsL [redacted] concerns brought forth in their recent correspondence to your office. Volkswagen Credit has attempted to contact the customer to discuss any concerns she had regarding her complaint. MsL [redacted] has not responded to our calls. At this time, we consider this complaint resolved If you have any questions regarding this matter, please contact us at [redacted] . Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time Sincerely, Walter M [redacted] VW Credit, Inc
August 14, Revdex.com of Chicago & Northern Illinois, IncNorth Wabash Avenue Suite Chicago, IL RE: Consumer Name: Jill D [redacted] Complaint #: [redacted] Dear Revdex.com Customer Relations Advocate, Thank you for the opportunity to respond to Ms [redacted] concerns brought forth in their recent correspondence to your office. Volkswagen Credit contacted the customer on August 14, to address her concerns. If you have any questions regarding this matter, please contact us at (800) 428-4034. Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time Sincerely, Walter [redacted] VW Credit, Inc
Complaint: [redacted] I am rejecting this response because my choices are to reject or accept, and nothing in between. While I have now received the duplicate title, I was told that, even though VW could have confirmed the penalty, I will have to pay to the license bureau (MO Dept of Revenue) for late registration, and then must mail to them (and they did include a mailer through UPS) my receipt. The explanation provided was that they didn't want to provide 'too little' to me, which I guess meant they would have closed the case? I also think that represents that they bent over backwards to correct THEIR mistake; it wasn't mine at all. Until that reimbursement is received, I am not yet in a position to consider this issue resolved Sincerely, Jill [redacted]
Revdex.com: The business has promised to settle the dispute in the way I have suggested and has taken some steps towards thatThey have accepted payment for the account and issued a letter confirming the account now is paid in fullThey promised they will remove the negative entry from my credit report within to daysThis correction of my credit report is what I'm awaiting before I can call the dispute resolved Sincerely, Andriy [redacted]
Complaint: [redacted] I am rejecting this response because: It is a promise to initiate contact to further discuss my concerns, but is not an actual resolution or action plan to get to a resolutionUpon speaking with them and coming to a resolution, I will contact Revdex.com and mark my complaint as resolvedI appreciate VCI Credit reaching out in a timely manner, and look forward to speaking with them.? Sincerely, Brandon ***
October 4, Revdex.com of Chicago & Northern Illinois, Inc. North Wabash Avenue, Suite 3120 Chicago, Illinois RE: Customer Name: ALLEN L M [redacted] Account Number: [redacted] Vehicle: Volkswagen Passat VIN: [redacted] ID No: [redacted] Dear Revdex.com Customer Relations Advocate, We have reviewed MrM [redacted] account with him on several occasions and would be glad to discuss it furtherMrM [redacted] is encouraged to call our office for any questions or clarifications he may have We can be reached at ( [redacted] , Monday through Friday, 8:a.mto 8:p.m., Eastern Time Sincerely, Volkswagen Credit Tell us why here
Complaint: [redacted] I am rejecting this response because: Every time I get the same answer from VWThey admit they screwed up their system, but they will not fix it By the way my first name is not [redacted] , but [redacted] Please see your previous conversations and be more accurateSincerely, [redacted]
June 6, ? ? ? Revdex.com of Chicago and Northern Illinois, IncNorth Wabash Ave SteChicago, IL ? ? ? Re: ? ? ? ? ? Customer Name:? ? ? ? ? ? ? ? ? ? ? [redacted] ? ? ? ? ? ? ? ? ? ? ? Account #:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? [redacted] ? ? ? ? ? ? ? ? ? ? Vehicle:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? [redacted] ? ? ? ? ? ? ? ? ? ? ? VIN:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? [redacted] ? ? ? ? ? ? ? ? ? ? ? Complaint ID:? ? ? ? ? ? ? ? ? ? ? ? ? ? [redacted] ? ? ? ? ? ? ? ? ? ? ? ? Dear Revdex.com Customer Relations Advocate: ? Thank you for the opportunity to respond to MrHanan’s concerns brought forth in his recent correspondence to your office? [redacted] will be in contact with the customer.? We are dedicated to ensuring his concerns are addressed? Should [redacted] have any additional questions, he may contact me at [redacted] ***.? Our hours of operations are Monday through Friday, 8:a.mto 10:p.m., Eastern Time? ? Sincerely, ? ? [redacted] Customer Care Supervisor [redacted]
June 10, ? Revdex.com of Chicago & Northern Illinois North Wabash Ave, Suite Chicago, IL ? ? RE:? ? ? ? ? ? Customer Name:? ? ? ? ? ? ? ? ? ? [redacted] ? ? ? ? ? ? ? ? ? ? ? Account Number: ? ? ? ? ? ? ? ? [redacted] ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Vehicle:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? [redacted] ? ? ? ? ? ? ? ? ? ? ? VIN:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? [redacted] ? ? ? ? ? ? ? ? ? ? ? ? ID:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? [redacted] ? ? ? ? ? ? ? ? ? ? ? ? ? Dear Customer Relations Advocate: ? Thank you for the opportunity to respond to Mr [redacted] concerns brought forth in his recent correspondence to your office? Volkswagen Credit will be in contact with the customer.? We are dedicated to ensuring that his concerns are addressed.? ? If Mr [redacted] has any further questions, he may contact us at [redacted] .? Our hours of operation are Monday through Friday, 8:a.muntil 8:p.mEastern Time? ? ? Sincerely, ? [redacted] Sales and Service Consultant Volkswagen Credit
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11792243, and find that this resolution is satisfactory to me Sincerely, Lauren [redacted]
Revdex.com NWabash, SteChicago, IL 60611-? ? RE:? ? ? ? ? Complainant Name:? ? ? ? ? ? Juan [redacted] ? ? ? ? ? ? ? ? ? ? ? Revdex.com Complaint ID:? ? ? ? ? ? ? [redacted] ? ? Dear Customer Relations Advocate, ? Thank you for the opportunity to respond to Mr [redacted] ’s concerns brought forth in their recent correspondence to your office.? ? Volkswagen Credit has attempted to contact the customer to discuss any concerns he had regarding his complaint.? Mr [redacted] has not responded to our calls.? ? If you have any questions regarding this matter, please contact us at (***) ***-***.? Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time? ? Sincerely, ? John [redacted] VW Credit, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
June 14, ? ? Revdex.com of Chicago & Northern Illinois, IncNorth Wabash Avenue Suite Chicago, IL ? ? ? RE:? ? ? ? ? Consumer Name:? ? ? ? ? ? ? ? ? ? Lisa M J [redacted] ? ? ? ? ? ? ? ? ? ? ? Complaint #:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? [redacted] ? Dear Revdex.com Customer Relations Advocate, ? Thank you for the opportunity to respond to MsJ [redacted] concerns brought forth in their recent correspondence to your office.? ? Volkswagen Credit contacted the customer on June 14, to address her concerns.? ? ? If you have any questions regarding this matter, please contact us at ( [redacted] .? Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time? ? Sincerely, ? Walter M [redacted] VW Credit, Inc?
December 6, ? ? ? ? ? Revdex.com of Chicago & Northern Illinois, Inc North Wabash Ave, Suite Chicago, IL ? ? ? ? Dear Customer Relations Advocate, ? ? Thank you for the opportunity to respond to Mr [redacted] concerns ID of [redacted] brought forth in his recent correspondence to your office.? ? Volkswagen Credit Inchas been in contact with the complainant to address his concerns ? If you have any questions regarding this matter, please contact us at (800) 428-3032.? Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time? ? Sincerely, ? Martha HVolkswagen Credit Inc.?
July 17, ? ? Revdex.com of Chicago & Northern Illinois, Inc North Wabash Avenue, Suite Chicago, IL ? ? ? RE:? ? ? ? Customer Name:? ? ? ? Elizabeth [redacted] ? ? ? ? ? ? ? ? ? ? Account Number:? ? ? XXXXX? ? ? ? ? ? ? ? ? ? Vehicle:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Volkswagen Passat ? ? ? ? ? ? ? ? ? ? VIN:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? [redacted] ? ? ? ? ? ? ? ? ? ? ID No:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? [redacted] ? ? ? ? ? ? ? ? ? ? ? ? To whom it may concern, ? Thank you for the opportunity to respond to Mrs***’s correspondence to your offices? Volkswagen Credit contacted Mrs [redacted] directly to address her concernsFollowing a thorough review of her account, we have concluded that the outstanding balance is valid? Respectfully, for the reasons set forth above we are unable to agree to Mrs***’s proposed resolution and Volkswagen Credit considers the matter closed? If Mrs [redacted] has further questions, she may contact me directly at ###-###-####, Monday through Friday, 8:a.mto 5:p.m., Eastern Time? ? ? Sincerely, ? Martha HRecovery Supervisor Volkswagen Credit ? ?
? Revdex.com of Chicago & Norther Illinois, Inc North Wabash Avenue, Suite Chicago, Illinois ? ? ? RE:? ? ? ? Customer Name:? ? ? ? [redacted] ? ? ? ? ? ? ? ? ? ? Account Number:? ? ? [redacted] ? ? ? ? ? ? ? ? ? ? Vehicle:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? [redacted] ? ? ? ? ? ? ? ? ? ? VIN:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? [redacted] ? ? ? ? ? ? ? ? ? ? ID No:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? [redacted] ? ? ? ? ? ? ? ? ? ? ? ? To whom it may concern, ? Thank you for the opportunity to respond to Mr [redacted] complaintOn May 2, 2017, we had the pleasure to speak with Mr [redacted] ? If Mr [redacted] has further questions, he may contact our Recovery Department at [redacted] Monday through Friday, 8:a.mto 7:p.m., Eastern Time? ? Sincerely, ? ? ? Volkswagen Credit ?
June 15, 2017? ? Revdex.com of Chicago & Northern Illinois, IncNorth Wabash AvenueSuite 3120Chicago, IL 60611? ? ? RE:? ? ? ? ? Consumer Name:? ? ? ? ? ? ? ? ? ? [redacted] ? ? ? ? ? ? ? ? ? ? ? Complaint #:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? [redacted] ? ? Dear Revdex.com Customer Relations Advocate, ? Thank you for the opportunity to respond to Mr [redacted] concerns brought forth in their recent correspondence to your office.? ? Volkswagen Credit contacted the customer on June 15, to address his concernsWe consider this complaint resolved? If you have any questions regarding this matter, please contact us at [redacted] .? Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time.? ? Sincerely,? [redacted] Volkswagen Credit? ?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and while I don´t know who MrHacket is, I find that this resolution is satisfactory to me? I had a long talk with a manager over the phone that informed me of the system problem they had and agreed to credit me for the overcharge and guaranteed the correct monthly payment as originally agreed when the lease was signed.? Thank you very much for all your assistance and help? Sincerely, Juan [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/08/21) */ Thank you for the opportunity to respond to case # [redacted] VW Credit, Increceived Mrs [redacted] ' email on 7/31/2015, and unfortunately it took nearly two weeks to research the matterOn 8/12/2015, we called Mrs [redacted] and left a messageMrs [redacted] ' husband called back and we explained that we were able to confirm that the account was covered by SCRA, and that VW Credit, Incwas committed to ensure that all SCRA protections were applied retroactivelyAt the conclusion of that call, Mr [redacted] was satisfied with the outcome If Mrsor Mr [redacted] have further questions, we encourage them to contact our office at (800)428-3032, Monday through Friday, 8:a.mto 7:p.m., Eastern Time Sincerely, Volkswagen Credit
February 3, Revdex.com of Chicago & Northern Illinois, IncNorth Wabash Avenue, Suite Chicago, IL RE: Customer Name: [redacted] Account Number: [redacted] Vehicle: [redacted] VIN: [redacted] Revdex.com ID#: [redacted] Dear Customer Relations Advocate, Thank you for the opportunity to respond to Ms [redacted] recent correspondence to your officeWe have reviewed her concerns and are dedicated to ensuring that they are addressed Volkswagen Credit makes every effort to work with our customers during times of financial difficulty. On January 19, 2016, the customer contacted us to request a due date change for her account. The request was approved. Prior to requesting the due date change, our records indicate that Ms [redacted] contacted Volkswagen Credit to request payment deferrals. A payment deferral allows a customer to postpone a monthly payment until the end of their lease term. Payments were deferred for the customer’s account for the following months: January 2014, February 2014, April 2015, and May 2015. The customer was advised that a $payment deferral fee would be charged to her account for each deferred payment As stated in the customer’s Lease Agreement, if all or any portion of a payment is not paid within days of its due date, the lessee is charged a late charge of 5% of the unpaid amount of the payment. As a goodwill gesture, Volkswagen Credit previously waived one deferral fee ($50.00) and three (3) late fees ($94.85) on the customer’s account. During a recent telephone conversation, our representative explained to Ms [redacted] that her consumer credit reports will reflect the total lease balance for which she is responsible, not the vehicle purchase price. The customer now understands that the account’s outstanding balance is being reported accurately. Respectfully, for the reasons set forth above, we are unable to agree to the customer’s proposed resolution. If Ms [redacted] has any additional questions, she may contact me at [redacted] Our hours of operation are Monday through Friday, 8:a.mto 10:p.m., Eastern Time Sincerely, [redacted] Customer Care Supervisor Volkswagen Credit
September 1, Revdex.com of Chicago & Northern Illinois, IncNorth Wabash Avenue Suite Chicago, IL RE: Consumer Name: Katherine L [redacted] Complaint #: [redacted] Dear Revdex.com Customer Relations Advocate, Thank you for the opportunity to respond to MsL [redacted] concerns brought forth in their recent correspondence to your office. Volkswagen Credit has attempted to contact the customer to discuss any concerns she had regarding her complaint. MsL [redacted] has not responded to our calls. At this time, we consider this complaint resolved If you have any questions regarding this matter, please contact us at [redacted] . Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time Sincerely, Walter M [redacted] VW Credit, Inc
August 14, Revdex.com of Chicago & Northern Illinois, IncNorth Wabash Avenue Suite Chicago, IL RE: Consumer Name: Jill D [redacted] Complaint #: [redacted] Dear Revdex.com Customer Relations Advocate, Thank you for the opportunity to respond to Ms [redacted] concerns brought forth in their recent correspondence to your office. Volkswagen Credit contacted the customer on August 14, to address her concerns. If you have any questions regarding this matter, please contact us at (800) 428-4034. Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time Sincerely, Walter [redacted] VW Credit, Inc
Complaint: [redacted] I am rejecting this response because my choices are to reject or accept, and nothing in between. While I have now received the duplicate title, I was told that, even though VW could have confirmed the penalty, I will have to pay to the license bureau (MO Dept of Revenue) for late registration, and then must mail to them (and they did include a mailer through UPS) my receipt. The explanation provided was that they didn't want to provide 'too little' to me, which I guess meant they would have closed the case? I also think that represents that they bent over backwards to correct THEIR mistake; it wasn't mine at all. Until that reimbursement is received, I am not yet in a position to consider this issue resolved Sincerely, Jill [redacted]
Revdex.com: The business has promised to settle the dispute in the way I have suggested and has taken some steps towards thatThey have accepted payment for the account and issued a letter confirming the account now is paid in fullThey promised they will remove the negative entry from my credit report within to daysThis correction of my credit report is what I'm awaiting before I can call the dispute resolved Sincerely, Andriy [redacted]
Complaint: [redacted] I am rejecting this response because: It is a promise to initiate contact to further discuss my concerns, but is not an actual resolution or action plan to get to a resolutionUpon speaking with them and coming to a resolution, I will contact Revdex.com and mark my complaint as resolvedI appreciate VCI Credit reaching out in a timely manner, and look forward to speaking with them.? Sincerely, Brandon ***
October 4, Revdex.com of Chicago & Northern Illinois, Inc. North Wabash Avenue, Suite 3120 Chicago, Illinois RE: Customer Name: ALLEN L M [redacted] Account Number: [redacted] Vehicle: Volkswagen Passat VIN: [redacted] ID No: [redacted] Dear Revdex.com Customer Relations Advocate, We have reviewed MrM [redacted] account with him on several occasions and would be glad to discuss it furtherMrM [redacted] is encouraged to call our office for any questions or clarifications he may have We can be reached at ( [redacted] , Monday through Friday, 8:a.mto 8:p.m., Eastern Time Sincerely, Volkswagen Credit Tell us why here