Ferrara's Market

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] Those accounts were made after my account was deleted, I was checking to see if there was a problem with my account or why I could not check inYou know you are wrong so just admit itThere were accounts, for each person in my household, check the dates those other accounts were createdThey were made after the first accounts were deactivated, and victor is my fathers account who lives in a house that sshares the same address So show the dates that these accounts were create and u will c that they were done after my account, my wife's account and my sons accounts were deactivatedAnd if you were so upset about multiple accounts why did u let me start new accounts with no points, but you deleted the accounts with 400,points through 800,pointsAfter the Revdex.com shows you guys for the fraudsters you are I plan on posting this to your account on [redacted] and every other account I can findHow would you like to spend days weeks months of your life acquiring points for an app only to have those points taken away because you had enough points to cash in on a prize

Hello,Thank you for following up with us regarding [redacted] 's complaint.I confirmed that we have replied to [redacted] 's emailsRegards,Jennifer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Viggle/ [redacted] has done absolutely nothing to address or resolve my issue The manner in which they respond to my complaints is actually quite insulting.In my latest complaint I stated that I had been having app problems but had not heard back from the company or been provided any help Like most of my inquiries and problems reported to them I did not receive a reply back in a timely manner I reported a problem and asked for help March [redacted] and did not hear anything back until April * I reported another problem on March ** After not hearing anything from them I followed up again on March *** I finally received a very generic, impersonal response on April [redacted] that did not even come close to addressing my problem In fact, the replies I received from Viggle/ [redacted] on April [redacted] were e-mailed to me at 7:am that day I then received an e-mail response from the Revdex.com at 8:am stating that Viggle/ [redacted] had given a response It's been proven, and I have documentation, of Viggle/ [redacted] generally taking at least one week and sometimes as many as three weeks to get back to users And when they finally did, on April ***, the offered a very generic response and then e-mailed the Revdex.com right away to say they had "addressed" my concern The timing of that seems very suspect It seems to me that they e-mailed me and then followed up with the Revdex.com very shortly after that to claim that they had taken care of the issue It appears that they did not reply to me to help me, rather they replied so they could contact the Revdex.com back and say they did.In one of my inquiries I reported that their app wasn't working and therefore I wasn't getting points After almost a week I finally got a reply on April [redacted] that only said that there was a new version available and I should download it from the app store I had already downloaded that version a few days earlier Because of that their reply to me was utterly worthless I am sick and tired of the way Viggle treats their users They're making plenty of money off us from advertising dollars yet I have been treated very poorly by them Once again, I do not accept the response from Viggle and will not accept one until they fix their app so it's a more reliable app that works most of the time (I am currently having many problems today checking in I contacted them at am and am curious to see when I will here back on that one) I will also not accept their response until they treat their users better Their replies are generic and pathetic You can tell from their replies that they're not really looking into or concerned with user issues I have plenty of e-mail replies from them I can provide to prove this point.Viggle, since I know you'll read this, you know exactly what the problem is Fix your app and treat your users better In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello [redacted] ,Thank you for forwarding [redacted] complaint to me for response and resolutionViggle is a loyalty program that rewards users by giving them points for watching television and performing certain engagements on the app Viggle does not charge consumers any amounts for downloading or using the application.When redeeming for rewards, customers must authenticate by entering a valid mobile number or prepaid mobile number so that a verification code can be sent via SMS text messageThis process is required as a fraud-prevention and customer security measure[redacted] account was deactivated because the mobile number she entered during the reward redemption process was associated with five other accounts, three of which are registered with addresses in multiple statesThis activity triggered a fraud alert and the accounts were automatically deactivatedI reactivated these accounts as [redacted] claims in this complaint to the Revdex.com that these five accounts all belong to family members.Gift cards are released during primetime TV hours in all US time zonesWe have customers on the west coast and in Hawaii, and we do need to make sure gift cards are available during their primetime TV hoursOur rewards team has a schedule which ensures gift cards are available equally across all time zones.Sincerely,Jennifer M***VP, Customer ServiceViggle

Revdex.com:At this time, I have not been contacted by Viggle.com regarding complaint ID [redacted] .Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedMy accounts have been reinstated.With Regard to the giftcard release, perhaps Viggle should take another look at the ORDER/ROTATION the cards are releasedThe same cards are released each day from Sunday to Friday Last week they were [redacted] released at approx the 8pm ET hour each day, [redacted] at approx 11pm ET each day and [redacted] at approx 2AM ET each dayAt no time was [redacted] or [redacted] released for the East Coast to redeem (unless I stayed awake half the night)That was the gist of the giftcard complaintThe cards should be rotated during the week for each time zone to redeem.Thank you for all your assistanceSincerely, [redacted]

Hello,Thank you for forwarding [redacted] complaint to us for response and resolution.Viggle was acquired by Perk on February *, Perk's customer support team can be reached via email using the address, [redacted] , or any email sent to [redacted] will be automatically forwarded to Perk's customer support teamThe former Viggle website was disabled when Viggle was acquired by Perk, which is why [redacted] would see an error page if he was using old linksPerk's customer support team is available to handle any inquiries or troubleshooting [redacted] may require.Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I received an email saying they merged my account but there was no change in point balance or if there was a change it was extremely negligibleI contacted them regarding this immediately and still have not received a responseAlso they claim I sent an email to an account that was no longer monitored but that's where they directed me to contact after I had attempted to contact on social media after not reciving any responses when contacting directly through the appThis is not resolved] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello,Below is a list of accounts registered on Viggle using the same IP address, home address, and mobile numberMore than one account has the name [redacted] and same DOBThere are accountsThis is a violation of our Terms of UseWe will not reply to another correspondence regarding this matter [redacted] Sincerely, Jennifer M***VP, Customer ServiceViggle, Inc

Hello,Thank you for forwarding [redacted] complaint to us for response and resolution[redacted] was contacting us using an old Contact Us web form that was no longer monitoredThe auto-response stated to contact us at [redacted] , but he may not have read through that auto-response.Our Customer Service team has contacted [redacted] and we verified that he converted his Viggle account to [redacted] and that he has been successfully using the new Viggle applicationSincerely, [redacted]

Hello,Thank you for bringing *** *** Revdex.com complaint to our attention.Our Terms and Conditions, which *** *** agreed to when he registered for Viggle, state: "An individual person may only have one Viggle accountIf we have a reasonable belief that multiple Viggle
accounts are registered to the same individual, we may suspend or terminate any duplicate Viggle accounts, and also suspend or terminate your participation in the ProgramIn addition, only one individual person may be registered to a Viggle account."At least three Viggle accounts were identified as accounts *** *** was usingAdditionally, he redeemed *** rewards with Viggle pointsThe *** accounts registered to *** *** and tied to these Viggle rewards redeemed from the fraudulent accounts, support that these accounts belonged to *** ***After thorough review by both Viggle and *** Fraud analysts, *** ***' accounts were deactivated for multiple account fraud, which is a violation of our Terms of Service.Sincerely,Jennifer M***Vice President, Customer ServiceViggle, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: they never gave an actual answerJust the same runaround as via phone and emailThey see they're *** page, ***, and emails but can't seem to care to give a straightforward answer to all of us usersARE ELECTRONIC REWARDS EVER COMING BACK N IF SO WHEN? that's all we want to know Gift cards are few n far between, not everybody needs or can use books music or moviesThey're advertising electronics and gift cards! Don't advertise if your not going to deliver! That's advertisingViggle says they're leaning towards digital media but advertise for it allWe as users should be given a courtesy of a straightforward answer as everybody is asking Its good and honest business sense to the users who generate a heir revenue n give them paychecks! It may be a free app but we've invested our time and our data to keep them in business! Just man up and give us ALL a real answerOne wordYES or NONot that hard!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Viggle/*** has done absolutely nothing to address or resolve my issue The manner in which they respond to my complaints is actually quite insulting.In my latest complaint I stated that I had been having app problems but had not heard back from the company or been provided any help Like most of my inquiries and problems reported to them I did not receive a reply back in a timely manner I reported a problem and asked for help March ** and did not hear anything back until April * I reported another problem on March ** After not hearing anything from them I followed up again on March *** I finally received a very generic, impersonal response on April *** that did not even come close to addressing my problem In fact, the replies I received from Viggle/*** on April *** were e-mailed to me at 7:am that day I then received an e-mail response from the Revdex.com at 8:am stating that Viggle/*** had given a response It's been proven, and I have documentation, of Viggle/*** generally taking at least one week and sometimes as many as three weeks to get back to users And when they finally did, on April ***, the offered a very generic response and then e-mailed the Revdex.com right away to say they had "addressed" my concern The timing of that seems very suspect It seems to me that they e-mailed me and then followed up with the Revdex.com very shortly after that to claim that they had taken care of the issue It appears that they did not reply to me to help me, rather they replied so they could contact the Revdex.com back and say they did.In one of my inquiries I reported that their app wasn't working and therefore I wasn't getting points After almost a week I finally got a reply on April *** that only said that there was a new version available and I should download it from the app store I had already downloaded that version a few days earlier Because of that their reply to me was utterly worthless I am sick and tired of the way Viggle treats their users They're making plenty of money off us from advertising dollars yet I have been treated very poorly by them Once again, I do not accept the response from Viggle and will not accept one until they fix their app so it's a more reliable app that works most of the time (I am currently having many problems today checking in I contacted them at am and am curious to see when I will here back on that one) I will also not accept their response until they treat their users better Their replies are generic and pathetic You can tell from their replies that they're not really looking into or concerned with user issues I have plenty of e-mail replies from them I can provide to prove this point.Viggle, since I know you'll read this, you know exactly what the problem is Fix your app and treat your users better
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello,Thank you for forwarding *** *** complaint to us for response and resolution.Viggle was acquired by Perk on February *, Perk's customer support team can be reached via email using the address, ***, or any email sent to *** will be automatically
forwarded to Perk's customer support teamThe former Viggle website was disabled when Viggle was acquired by Perk, which is why *** *** would see an error page if he was using old linksPerk's customer support team is available to handle any inquiries or troubleshooting *** *** may require.Sincerely,*** ***

Hello,Thank you for forwarding *** ***'s complaint to us for response and resolution.Viggle was acquired by Perk on February *, Viggle points may now be converted to Perk points and these Perk points can be used to redeem for hundreds of different rewards*** *** attempted to contact us
on February **, but used an email address that is no longer monitoredWe resolved the problem with her account today and merged her Viggle account to PerkShe can now convert her points and redeem for rewards.Regards,Jennifer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedMy accounts have been reinstated.With Regard to the giftcard release, perhaps Viggle should take another look at the ORDER/ROTATION the cards are releasedThe same cards are released each day from Sunday to Friday Last week they were *** released at approx the 8pm ET hour each day, *** at approx 11pm ET each day and *** at approx 2AM ET each dayAt no time was *** or *** released for the East Coast to redeem (unless I stayed awake half the night)That was the gist of the giftcard complaintThe cards should be rotated during the week for each time zone to redeem.Thank you for all your assistance. Sincerely,
*** ***

Hi,Thank you for forwarding this response.We did respond in full to the original complaintWe are sorry that the answer was not the one the customer may have expected or preferred.We refer *** *** back to the Viggle Terms of Use, which she agreed to when she registered for ViggleWe do not guarantee specific rewards and all of our rewards are subject to availability.Sincerely,Jennifer M***

Revdex.com:At this time, I have not been contacted by Viggle.com regarding complaint ID ***Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Like I said in the past there can be multiple accounts if there are multiple people in the houseEach account had a separate ownerMy wife, my child and myselfWe did purchase points to go towards one account in draft day.com only because hey took away all the rewardsYou can check for yourselfThere were no rewards for over six months in the reward section of village so my son told me that I could use his points to add money to my draft day accountSo never did I own more than accountThis response angers me more than if they just said no they just dropped me for no reason bc it shows their guilt
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello,Below is a list of accounts registered on Viggle using the same IP address, home address, and mobile numberMore than one account has the name *** *** and same DOBThere are accountsThis is a violation of our Terms of UseWe will not reply to another correspondence regarding this matter. *** ***
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***Sincerely, Jennifer M***VP, Customer ServiceViggle, Inc