Ferrara's Market

Hello,Thank you for forwarding *** *** complaint to us for response and resolution.*** *** was contacting us using an old Contact Us web form that was no longer monitoredThe auto-response stated to contact us at ***, but he may not have read through that
auto-response.Our Customer Service team has contacted *** *** and we verified that he converted his Viggle account to *** and that he has been successfully using the new Viggle application. Sincerely,*** ***

Dear *** ***,Thank you
for forwarding *** *** Revdex.com complaint to me for
response and resolution.Viggle is a loyalty program that rewards users by giving them points
for watching television, listening to music and performing certain engagements
on the app. Viggle
does not charge consumers any amounts for downloading
or using the application.On October *, the accounts in *** *** household were flagged by
our fraud-monitoring system due to duplicate activity and multiple reward
redemptions across accounts using the same mobile number for authentication
The system automatically deactivated the accountsWhen *** *** wrote in to
our support team, the accounts should have been forwarded for further review
Unfortunately, the correct process was not followed.I requested copies of identification for the four accounts and once
this identification was received, reactivated the accounts.Regards,Jennifer
M***VP, Customer
ExperienceViggle

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I received an email saying they merged my account but there was no change in point balance or if there was a change it was extremely negligibleI contacted them regarding this immediately and still have not received a responseAlso they claim I sent an email to an account that was no longer monitored but that's where they directed me to contact after I had attempted to contact on social media after not reciving any responses when contacting directly through the appThis is not resolved]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Viggle.com regarding complaint ID ***.Sincerely,*** ***

Hello,Thank you for following up with us regarding *** ***'s complaint.I confirmed that we have replied to *** ***'s emailsRegards,Jennifer

Revdex.com:At this time, I have not been contacted by Viggle.com regarding complaint ID ***.Sincerely,*** ***

Dear *** ***, Thank you for forwarding *** ***’s Revdex.com complaint to me for response and resolution.Viggle is a loyalty program that rewards users by giving them points for watching television, listening to music and performing certain engagements on the appViggle does
not charge consumers any amounts for downloading or using the application.We have thousands of movies, TV shows, eBooks, audio books and music tracks available in our Viggle rewards catalog and on vigglestore.comThe points required to redeem these rewards are published and consistentWe release a limited quantity of gift cards for customers to redeem with points each night, when inventory permitsOur customers may also use points to enter many different sweepstakes for cash and electronics.I searched for an account with the email address *** but was not able to locate an account registered with that email address in our systemThere is also not any history of an email from that address sent to us in our Customer Support email management platformAs a result, I cannot validate that *** *** has contacted us previouslyEvery email we receive is replied to within hours.Assuming *** *** is a Viggle customer, she would have had to agree to our Terms and Conditions when she registeredOur Terms and Conditions state: You may redeem your points for merchandise, gift cards, sweepstakesentries, instant win plays, offers or other rewards listed in our RewardsCatalog, while supplies lastTo redeem points in your Viggle account for areward, visit our Rewards Catalog at any timeThe Rewards Catalog contains thecurrent list and description of available rewards, as well as the number ofpoints necessary to obtain each rewardWe reserve the right to change the RewardsCatalog without notice, and we do not guarantee the availability of anyparticular reward.We truly regret that *** *** is not satisfied with the current rewards catalogWe will continue to experiment with our rewards catalog to find the right balance to satisfy all of our customersOur digital rewards are highly popular and compatible with the Viggle’s company mission of making entertainment more rewarding. Regards, Jennifer M***VP, Customer ExperienceViggle

Hello,Thank you for forwarding *** *** complaint to me for response and resolution.Viggle is a loyalty program that rewards users by giving them points for watching television and performing certain engagements on the appViggle does not charge consumers any amounts for downloading or using
the application.I spoke with *** *** on the telephone on Monday, September ** and explained that our current rewards focus is digital rewardsWe have thousands of movies, TV shows, eBooks, audio books and music tracks available in our Viggle rewards catalog and on vigglestore.comWe release a limited quantity of gift cards for customers to redeem with points each nightOur customers may also use points to enter many different sweepstakes for cash and electronics.Our Terms and Conditions, which *** *** agreed to when she registered for Viggle, state:"You may redeem your points for merchandise, gift cards, sweepstakes entries, instant win plays, offers or other rewards listed in our Rewards Catalog, while supplies lastTo redeem points in your Viggle account for a reward, visit our Rewards Catalog at any timeThe Rewards Catalog contains the current list and description of available rewards, as well as the number of points necessary to obtain each rewardWe reserve the right to change the Rewards Catalog without notice, and we do not guarantee the availability of any particular reward." *** *** posts on our *** page were automatically hidden by ***’s profanity filter*** *** posted the following comment on our *** page:*** *** - "*** * *** *** * *** *** ** *** ** *** *** *** *** ** ** *** *** *** *** *** ** *** *** *** *** * *** *** *** ** *** ** *** *** *** *** *** *** *** *** *** *** * *** ** *** ** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** * *** *** *** *** *** *** *** ** ** *** *** ** *** ** *** ** * ** *** *** ** *** *** *** * *** *** *** ***?Regards,Jennifer M***Vice President, Customer ServiceViggle, Inc

Revdex.com:At this time, my complaint, ID *** regarding Viggle.com has been resolvedI never heard directly from anyone, but I did finally get an automated message that my account was now verified and I was then able to redeemEnd result: got my issue resolved, but never
heard from a human at the company and I don't believe the company really cares too much or will get any better
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Those accounts were made after my account was deleted, I was checking to see if there was a problem with my account or why I could not check inYou know you are wrong so just admit itThere were accounts, for each person in my household, check the dates those other accounts were createdThey were made after the first accounts were deactivated, and victor is my fathers account who lives in a house that sshares the same address So show the dates that these accounts were create and u will c that they were done after my account, my wife's account and my sons accounts were deactivatedAnd if you were so upset about multiple accounts why did u let me start new accounts with no points, but you deleted the accounts with 400,points through 800,pointsAfter the Revdex.com shows you guys for the fraudsters you are I plan on posting this to your account on *** and every other account I can findHow would you like to spend days weeks months of your life acquiring points for an app only to have those points taken away because you had enough points to cash in on a prize

Hello,Thank you for following up with this complaint.The Viggle account with the email address *** had 20,points when Viggle was acquired by Perk*** *** converted those points to Perk points on April *They were converted to 1,Perk pointsViggle points equals Perk point as the companies did not have equal points economies.As far as we can tell, the point conversion is correctIf *** *** believes she had more than 20,Viggle points, it may be that the Viggle account associated with those points was registered with a different email address than ***.Regards,Jennifer M***

Revdex.com:At this time, I have not been contacted by Viggle.com regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Much of the response that you received from the Customer Service Team is untrue and does not address my complain Going through their response:For the first part where they state that I was "*** ** *** *** ** *** *** *** *** ** *** ***" why wouldn't they just get rid of that web form then if they know it will lead to customer confusion?To their second point where they referred to an auto-response, that is a untrue as I received no such response I have had major problems and am very frustrated, so if I were to have received that reply I would have used the alternate e-mail immediately.The last sentence is a bit misleading as it makes it appear that they did the verification that they speak of by contacting me That is not true, as they did their own verification (whatever that entails) and then replied to me stating that they had verified it worked.The response from them also makes it sound like the reason they did not get back to me was simply because I was using an old contact form The truth is that I contacted them, using THE SAME CONTACT E-MAIL THEY REFER TO, three time I have e-mail records of contacting them using that e-mail on *** at 1:14pm, *** at 8:pm, and *** at 7:am.I would also like to bring to the attention of the Revdex.com that the problem I have described in my complain, centering on poor customer service and not getting back to me, is still on-going Very shortly after I received a Revdex.com follI received replies from Viggle Support and *** Support I personally do not believe this is a coincidence that they just happened to finally get back to me after I contacted the Revdex.com Since then I have had additional problems with their app and have contacted them times in the past week using various methods and have not heard a thing Included in those methods is the same option that they describe in their e-mail reply to you
Thank you for your time
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello *** ***,Thank you for forwarding *** *** complaint to me for response and resolution. Viggle is a loyalty program that rewards users by giving them points for watching television and performing certain engagements on the app. Viggle does not charge consumers any amounts for
downloading or using the application.When redeeming for rewards, customers must authenticate by entering a valid mobile number or prepaid mobile number so that a verification code can be sent via SMS text messageThis process is required as a fraud-prevention and customer security measure.*** *** account was deactivated because the mobile number she entered during the reward redemption process was associated with five other accounts, three of which are registered with addresses in multiple statesThis activity triggered a fraud alert and the accounts were automatically deactivatedI reactivated these accounts as *** *** claims in this complaint to the Revdex.com that these five accounts all belong to family members.Gift cards are released during primetime TV hours in all US time zonesWe have customers on the west coast and in Hawaii, and we do need to make sure gift cards are available during their primetime TV hoursOur rewards team has a schedule which ensures gift cards are available equally across all time zones.Sincerely,Jennifer M***VP, Customer ServiceViggle

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***