Ferrell Mobile Homes

In response to this complaint.  I have attached text messages between myself and the concrete contractors wife whom is the contact person for their company.  I in no way called her grouchy and certainly didn't mean to imply that.  I emailed the contractor the customer information on September 12th, followed up with them on the 15th, 16th, and again on the 19th as you can see in the attached documents I was simply trying to speed the concrete up and I stated she was pregnant and getting antsy.  Again, I meant no malaise with this statement. They did pay a large down payment as she stated but did still need some financing.  We helped them secure financing and they have signed all the closing and tilting documents.  We are obligated at this point to deliver the home as the signed contracts state.  I understand her frustration, but her delivery date is this week on Wednesday day, yes it is weather permitting, but not delivering her home does not benefit us in anyway.  Our hopes are that the weather will cooperate and we can get her home delivered and set-up.My hopes are we can resolve this issue with the delivery.

Complaint: [redacted]
I am rejecting this response because:
They are not telling the truth. There has never been a meeting, I did not miss any meetings. I turned down the AC unit because it was old and rickety. I was promised when I purchased the mobile home by the salesman that it would be a new AC unit installed. I would have purchased a mobile home elsewhere if that wasn't the case. The salesman should never have promised me this if they were not going to provide it for me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/09/16) */
Contact Name and Title: [redacted] VP/General Ma
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@ferrellagain.com
This sale had a trade in involved and there were issues with getting the title signed by the customers ex husband. Once...

that was resolved we ask that a camper would be moved to get the trade out and after several attempts and weeks we finally did it ourselves. Her delivery date was for September 8th however do to weather and another home that took much longer to set-up we had to delay the delivery a few days. I called the customer and left her a voicemail to this effect. Her mother called and spoke to Mr. [redacted] on Wednesday Sept 9th and he stated we would try on Friday weather permitting but if not we would deliver on Monday. Friday was forecast for rain so we did not take the home then but delivered as promised on Monday. The home is setup and anchored as of Tuesday Sept. 15th. Mr [redacted] has called the mother on Friday 9-11-15, Monday 9-14-15, and twice on Tuesday 9-15-15 asking her to return his calls and to date she has not. When Mr [redacted] and the mother spoke last Wednesday 9-9-15 she was understanding about the weather and such but now seems upset about it even though we followed through just as she and Mr [redacted] discussed. We feel as though this complaint is without merit and should be removed.

Initial Business Response /* (1000, 6, 2015/09/24) */
I was very surprised to see this complaint as I just spoke to the customer Sat. 9-19-2015. He was happy with his home and was finally going to have his skirting installed. He told me the man installing it wasn't sure if there was enough but...

had not even started the job. I told him once he had it installed and if he was short to let me know. Now I see he thinks that we did not supply him with skirting but soffit. He is mistaken, it is in fact Kingsbury Vinyl skirting directly from our supplier that we have been using for several years. (see attached 2 photos) We price our homes to be set on a level spot on a solid slab. He was aware of this as the customer signed a site preparation sheet that I have attached. He states that the salesman supplied him with directions to pour piers, not true, I have attached the email he received that clearly states the size of the concrete pad as well as the perimeter footer. It goes on to explain how the ground needs to slope away from the pad for 10 feet. When he called and told us he was ready for delivery our main driver drove to his property to be sure things were done properly as we do with all our deliveries. It was then discovered he poured piers vs the solid slab and the site was not level. He had signed a document called Delivery Preparation Notice that outlines there would be additional fees if the site was not prepared properly (see attached) The salesman called him and the customer stated he ran out of money and that was the best he could do. The salesman reminded him of the additional charge for setting a home on piers on an unlevel spot. He again stated he was out of money. Mr [redacted] spoke to the customer on the phone and invited him to come in and have a discussion concerning this and to date he has not. Regardless, we worked to come up with a resolution to this issue and once we all agreed on the terms the customer signed this agreement. He agreed to install the AC and skirting himself with the said items supplied by us, and we would not charge him any additional fees for the setup on unlevel ground and on piers. When the home was delivered and setup he signed a survey sheet checking 5 out of 5 spaces that he was satisfied and rated the experience a 10 out of 10 (see attached) He also stated on another sheet for one of our contractors "They were very professional, showed up on time, and completed their job in a timely fashion. Were very nice and I am very pleased with their work."(see attached) This customer has even sent a friend over to buy from us! We feel as though this complaint should be closed and is not valid. We sympathize with the customer for not having any money, but we have clearly showed, with the documents attached, we followed through with this sale with consideration for his financial issues, with professionalism, and integrity.

Complaint: [redacted]
I am rejecting this response because: That is lies I called Saturday morning spoke to [redacted] he was going to give the message to [redacted] the message was my air condition is leaking very close to wiring running down into the floor my floor is full of water and air condition is freezing up and then I'm having to leave and take my children elsewhere because it's getting so hot in my house  he told me that [redacted] would respond to my message by the end of the day which was 5 o'clock they shut down 350 I had no call back so I called no one would answer my call so I used three other phones my home phone my mothers phone in my sisters phone trying to contact them no one answered me Monday rolls around haven't heard anything from them so I called [redacted] he answered  [redacted] said he did give the message to [redacted] that he didn't know why he did not respond to me he said hold on and I will transfer you over to [redacted] I heard [redacted] pick up the phone and then just hang up on me so yes I did call back I spoke with a woman and I told her all [redacted] did was just hang up on me I need to speak to somebody that is going to be more concerned of my problem I name is [redacted] she said that she has placed an order for my air-conditioned to get fixed they work from sunup to sundown she wasn't sure when they would get out to me I said that's no problem but I do want to make sure that you guys understand  there is water dripping by electricity in the air in the air condition is by my children's bedroom she said she understood so ice I asked if I could speak to the owner of the company she gave me the number I called and it's at [redacted]  A woman answered and said it would be about 30 minutes before he can call me back and it was about 30 minutes he called me back I discuss the problems that I have been having with him from day one and then the problem that I am having now was not just about my air condition it was the customer service and general and how I just got hung up on by [redacted] and he seems to not care that there is water running into my floors [redacted] the owner seemed just as arrogant as the rest of them didn't really care what I had to say didn't listen to what I said because as soon as he started speaking he's he said that we had had our air for two years which I corrected him and then he got smart with me and said that when my husband  needs to call him when he got off of work because it sounded like it was a maintenance issue and I told him that it's not I had spoke with a contractor and they said that it what it had to be low on Freon but the draining they was not for sure about but he seemed like he didn't care  I was a woman and I didn't know what I was talking about so he was sure didn't want to talk to me wanted off the phone and yes the air condition man came out later that day but like I said my concern is not only my air being fixed I also have had water leaking into my floor  for how long we are not for sure but anybody knows where their water is present then there's going to be mold and this is by my children's bedroom so I want this issue to be addressed as well I appreciate the air condition man coming out on Monday and fixing the issue however  however I spoke to better business as soon as I got off of the phone with [redacted] because I did not like the way I am being treated in for an owner of a company he did not care either how his customers are being treated he treats them just as bad if not worse than his sells members just because I'm a woman does not mean I can't go outside and look to see if something is blocking  or whatever else my husband could've done  of course you guys are mad because I this is the only way I seem to be able to get anything done from your company is not my first complaint with your company and I hope it's the last  but if you guys continue the way that you treat customers that pay their bills pay a lot of money for everything and this is how they're treating  and it's not even about the money it's been stressful since day one I was pregnant I was promised so much you guys stress to me all through my pregnancy I got to bring my daughter home to our new home but it was delivered only two days before we came to you guys with promises of it being delivered and 4 to 6 weeks and it was delivered 12 weeks after if I would've known this and all The hell that we have been through then I would've went with a different company but I have no way to go back on that decision I just wish I got treated with respect 
Sincerely,
[redacted]