Ferret Depot

per the customers request, we credited her cc account for the $10.99 which is the $5.99 plus an additional $5.00, as our way of saying sorry for any inconvenience.  We've been experiencing family problems which adversely affected our ability to perform customer service during the last 45...

days.  This is behind us now!

This customer's order went out as soon as we received the order information from the former owners of FerretDepot.com which was on Monday July 7th.  This is a very nice customer who did not do an unfair charge back like several of the customers who were in [redacted] position.  I believe...

this customer's request has been satisfied.  Please lets us know if there is anything else we can do for her.It was delivered 100% complete to:[redacted] **  [redacted]Tracking info:[redacted]


CO,


United States






08/01/2014





4:23 P.M.



Package delivered by local post office






























[redacted]


CO,


United States






07/29/2014





2:55 P.M.



The post office attempted to deliver your [redacted] SurePost package and left a delivery notice with instructions.












[redacted]


CO,


United States






07/15/2014





3:29 P.M.



The post office attempted to deliver your [redacted] SurePost package and left a delivery notice with instructions.



















07/15/2014





5:58 A.M.



Received by the local post office



















07/14/2014





8:07 A.M.



Package transferred to post office



















07/14/2014





8:00 A.M.



Package transferred to post office












[redacted]


CO,


United States






07/14/2014





7:04 A.M.



Destination Scan












[redacted]


CO,


United States






07/12/2014





2:59 A.M.



Arrival Scan












[redacted]


IL,


United States






07/10/2014





11:15 A.M.



Departure Scan



















07/10/2014





5:45 A.M.



Arrival Scan












[redacted],


NY,


United States






07/09/2014





1:43 A.M.



Departure Scan












[redacted],


NY,


United States






07/08/2014





10:42 P.M.



Arrival Scan












[redacted],


NY,


United States






07/08/2014





8:46 P.M.



Departure Scan



















07/08/2014





8:12 P.M.



Origin Scan














United States






07/08/2014





3:26 P.M.



Order Processed: Ready for [redacted]

Our customer service staff left a voice message and emailed the customer with the following information:"Yes, we have been out of the Complete diet but have the [redacted] diet in stock. We would be happy to send the [redacted] which is better and more costly. Obviously, we will absorb all additional...

product and shipping costs. Please let us know. Due to certain internal issues, the ball was dropped on your order. For this, we apologize and look to correct the matter any way we can. Again, please let us know."Since we did not receive a response, we took it upon ourselves to issue a credit for the product not received plus apportioned shipping cost.We sincerely hope this satisfies this very unfortunate matter.  Thank youFerret Depot Management

[redacted] was never charge for his order.  Whereby, it is not possible to provide a refund.His order was place on 7/19/2014.  Unfortunately, former owner's did not get the order information to us in a timely manner and we had to cancel most of the original orders.  In...

addition, we did not have control of the email systems and phone numbers until early August.We apologize to this customer for any inconvenience(s) he may have incurred.  But as mentioned above, his card was authorized but the funds were never collected as shown in the image below.

ID
of...

[redacted].  
His order was place on 8/12/2014.  This was the day we transitioned from the
former owners’ web store to our ‘new’ web store.  Three (3) orders were lost.  [redacted]’s order was among the three.
 We never collected the funds from his credit card because we
never shipped his order!
 Even though, we went above and beyond by shipping his order completely free of charge as our way of showing this customer we care.
We
would have loved to have shipped his product the day he ordered.  We had plenty of stock and would have rather
made a couple dollars rather than lose money.
However,
as mentioned above, his card was authorized but the funds were never collected.  We believe the existing customers on
FerretDepot.com we not accustomed to a two step process.  We authorize then after we will fill their
order we collect or settle the funds.  We
NEVER collected one cent from any customer who did not receive their product.
We
apologize to this customer for any inconvenience(s) he may have incurred.

ID of [redacted] was never charged for her order. ...

Whereby, it is not possible to her issue a refund for moneys never collected.Her order was place on 6/4/2014.  Unfortunately, the former owners did not get the order information to us in a timely manner and we had to cancel many of the original orders.  In addition, we did not have control of the email systems and phone numbers until early August.We had the product in stock unfortunately for us we did not have [redacted]’s order.  We would have loved to ship her product.However, as mentioned above, her card was authorized but the funds were never collected as indicated in the image below.
We apologize to this customer for any inconvenience(s) he may have incurred.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as I am not charged at any point in the future.  
To be clear, their response was inaccurate.  They did not reach out to me at any time.  But if they are not going to charge we, then I accept their response.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If...

you wish, you may update it before sending it.]
Revdex.com:
I have not received the refund at this time, but I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted]We sincerely apologize.  This item was not in stock and your order was cancelled.  Ken from our customer service department attempted to contact you by phone.  When he could not contact you he sent an email with the following image:  In the meantime, we have improved our...

overall inventory control and do note expect this will happen again.  Again, please accept our apology.  On as side note: we do not capture funds until your order has shipped. You were not charged for this 'non' shipment.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:The business is once again not telling the truth, this order was never shipped, never received, and we WERE charged for it! There was no shipping of this order at no charge to keep us happy, nor was there ever any attempt to. We have tried contacting this company on several occations and just get the run around and more excuses. They can provide no proof of any order that was ever shipped yet our bank statement says otherwise. We are very familiar with the "two step process" however in this case it's the company getting the benefit of both steps while the consumer gets nothing. 
Regards,
[redacted]

I placed an order for $111.93 on 05-07-18. The transaction moved from pending to completed on 05-08-18.
Sick Geriatric ferrets still waiting on quality food after 16 days. Vendor has printed a label, but has not shipped package. Both animals are nearly 8 years old, one is very ill, and they are eating poor quality ferret food sold by local pet stores.
I have called the vendor, FERRET DEPOT, 5 times, and every call has gone to voice mail. I have also sent one e-mail message, but have received no response whatsoever from FERRET DEPOT. On another website, the reviews indicate that the business is CLOSED.
Name: xxxxx xxxxx xxx
Claim#: 3979xxx
Reference#: 4636799xxx
Name of Transaction: Ferret Depot
Amount: $111.93
Error: Order not shipped.
Please see attachments. The Shipment Confirmation page that Ferret Depot sent me includes a tracking link that goes to a UPS page. However, the tracking # is a USPS tracking number, and when tracked (on USPS), indicates that a label was printed, but the vendor never tendered the corresponding package to the shipping service

Review: I placed an order for pet supplies on-line 5/18/14. I usually receive my orders within a week or so. After a few weeks, and still not receiving my merchandise I placed a call and got a recording saying that they were moving their warehouse and would reopen 5/19/14. I called a couple of more times and got the same recording, never receiving a call back. I checked my bank account and saw that I had been charged $41.47 on 6/8/14. I emailed their customer service and explained that I was still waiting for my merchandise. I received no response. I called the 800 number again and the message was an apology for not getting the orders out on time. I left a message with no response again but did receive a part of my order and a packing slip that had the items listed with 2 of the items noted as zero shipped. I called again and received the apology recording again. Left a message but again received no response. I called again and left another message stating I still have not received my merchandise and that I wanted to be reimbursed for the items that were not sent. I've since purchased them elsewhere since it was pet food for exotic pets and they would have died by now waiting for food. I called for the last time on 7/17/14 and left a message that if I did not hear from someone to resolve this issue that I would report them to the Revdex.com. I did not get a reply and I checked my account and I have not received a refund. The merchandise not received is #[redacted] Grain Free Ferret Diet for $14.99 and #[redacted] silent spinner-Large for $17.49 and a prorated shipping charge since the shipping weight would have been 5 pounds less.

Product_Or_Service: ferret food and an exercise wheel

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I would like a refund of the items I did not receive and a prorated refund of the shipping I was charged. I've already purchased the items from another company.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Ferret Depot regarding complaint ID [redacted]. They have not provided the products I was charged for, offered substitutes or refunded the money.

Regards,

Review: Ferret Depot did not deliver my order and does not return my messages to their Customer Service Dept.

On July 17 I placed an order with Ferret Depot and have yet to receive a delivery confirmation time, the product, or any response whatsoever to my inquiries about this order. Below is a copy of the bill of sale which was paid in full using a credit card.

Your Ferret Depot Order

[email protected]

To Me

Jul 17

Thank you for your order!

*Please look for '[redacted]' to appear on your statement.

Order Number : [redacted]

Placed : 07/17/2014 03:35:33 EDT

Ship To: Bill To:

###-###-#### ###-###-#### [redacted] IN [redacted] IN [redacted] US US

Code Name Quantity Price/Ea. Total

--------------------------------------------------------------------------------...⇄ />
1104 Totally Ferret Active Diet 4 lb. 1 $15.99 $15.99

Shipping: [redacted] Flat Rate Shipping: $7.99

Sales Tax: $0.00

--------------------------------------------------------------------------------...⇄ />
Total: $23.98Desired Settlement: A full refund of the price plus shipping costs or the product which was ordered IMMEDIATELY.

Business

Response:

[redacted] was never charge for his order. Whereby, it is not possible to provide a refund.His order was place on 7/19/2014. Unfortunately, former owner's did not get the order information to us in a timely manner and we had to cancel most of the original orders. In addition, we did not have control of the email systems and phone numbers until early August.We apologize to this customer for any inconvenience(s) he may have incurred. But as mentioned above, his card was authorized but the funds were never collected as shown in the image below.

Review: No customer support, do not answer emails. Ordered product was charged for product, received no product.Desired Settlement: Full refund

Business

Response:

Review: I ordered online from www.ferretdepot.com back on 5/17/14 and have yet to receive my shipment. The first red flag was when my confirmation email was totaled at $4,729.38. The correct amount was at $50.52 which I was later charged. Upon never receiving a shipment confirmation I called the customer service line 4 times, only to get a voicemail, which stated that they were moving warehouses and would return the call as soon as possible. I left voicemails asking to have my call returned and I left my phone number with them. 2 months of waiting with none of my products being received I called again and again with no response. We recently sent them an email, to which they replied saying they would call us, and that never happened. So overall, we were charged for the products that totaled $50.52, and never got those products.Desired Settlement: All I want is my money back, so I never have to deal with www.ferretdepot.com again.

Business

Response:

We never received the order detail from the previous owners of FerretDepot.com. We can confirm that the customer was never charged for this order. We do show an authorization but the funds were never captured. We would love to assist but have no way of giving the customer a credit or returning moneys that we never received. Unfortunately, this customer can't even do a charge back with her bank due to the fact that the funds were not collected. We'd be happy to help but there is little that we can do. Our customer service department has been in communication with this customer and attempted to communicate the same information as above.

Review: I ordered from ferretdepot.com on May 30th, 2014, order number [redacted]. At this time my account was charged $100.78, this amount was refunded the next day. Upon logging into ferretdepot.com my order is listed as pending. I have sent several emails to their stated email address for customer service, [email protected]. In addition, I have made almost daily attempts at contacting them through their customer service number ###-###-#### during their posted hours and also during their non business hours. On July 29th, 2014 they charged my account $58.12. Now over 2 months later they are taking my money and I have still received no response from them via any form of communication email, phone, and facebook, I also have not received one single item from this order.

Product_Or_Service: ferret supplies

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I would like the full amount of $58.12 refunded and any additional charges they come up with refunded as well.

Review: I placed an order online with Ferret Depot on 6/4/14 but as of today 8/7/14 I still have not received my order. They have taken the money from my bank

I ordered a [redacted]-My First Home Multi Floor ferret cage (code [redacted]) from Ferret Depot on 0/04/14 @3:18:38 EDT. Order # [redacted]. This was purchased through their website www.ferretdepot.com. The item was $103.99 + 22.12 for shipping for a total of 126.11. That amount was withdrawn from my bank account on 06/09/14. I have called their customer support several times and e-mailed their admin to find out where my order is, or to get my money back. The phone number ###-###-#### goes to an automated message saying they are behind on their shipping and they will get the orders out as soon as possible, but no one from the company has returned any of my phone calls.Desired Settlement: I would like a full refund of the item I purchased and the shipping amount. $126.11

Business

Response: