This account has been updated to reflect the person filing this complaint is not the person we are trying to contact. We have removed any contact information for this person, and apologize for the miscommunication. Thank you. *** A***, Esq.General CounselF.HCann &
Associates, Inc
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Since I had sent in myfinancial disclosure back in March on the 29th.(which I have fax confirmation for) There AGAIN was some kind of error on their part, which they stated to me on the phone.Due to the ongoing issues with errors on the companies part, I requested to have ALL communication via Email, which your representative stated I could do, and gave me instructions on sending an email giving my permission to do so, sent via Email, on 8/18/(I have several READ reciepts for), no responseThats when I called in againI recived an email with my Financial Disclosure paperwork, 9/01/TO *** ***, Which was a copy of my forms that I had completed in MarchI was told (via phone)to make corrections on the form and to fax it back, along with updated pay stubsI then AGAIN send in my info on 9/07/via fax(recieved conf) STILL no responseI sent an email 9/18/asking if they have recieved my faxThat too was read, with no responseI send another email 9/21/stating my concerns, also with no responseIf someone from your company called afterafter that, they left no voice mail.( Again, why I requested email) I state again, that I have been making effort to take care of my loan through this companyAnd have complied with what was requested of me, and I still get incorrect information through your employees, as was stated in the companies above replyBecause of the multiple errors made by the company, and the time it has taken to wait for responses and my effort to still comply, my interest is going up along with the "Collection Costs" from the companyI have not recieved what my actual balance is, in written form, after they have taken my payments from my bank accountIn short, my interest and collection fees are adding up, due to the companies errorsWhich is why I feel BOTH those charges should be droppedAnd only my ACTUAL loan debt should be what I owe
Regards,
*** ***
F.HCann & Associates, Inc("FHC") has reviewed the complaint of Ms*** We have notated her account so that she will only be contacted in writing as she requested.With regard to her other requests: * her current balance is $14,994.61 * the creditor owed is ***
*** *** *** * attached is FHC's license to collect in Florida there is no statute of Limitations on this debt as it is owned or guaranteed by the U.SGovernment.FHC does not report to credit bureaus FHC sent a letter on June to *** *** (we did not know her name changed to *** until this complaint was filed).Wage garnishment orders can be pursued administratively (without a judgment) under the federal education loan program.*** ***General Counsel / FHC
F.HCann & Associates, Inc("FHC") has attempted to contact Mr*** on various occasions without success, including attempts from management as he requested. On a couple of occasions when he contacted us recently, Mr*** was quite rude and used profane language
toward our representatives. I responded personally to him on an email he submitted through our website, asking him for a specific time for me to contact him and resolve the issue. Instead of taking me up on the offer, he threatened me with legal action and said he would be visiting our office with a media member.Notwithstanding Mr***'s adversarial approach, we continue to be ready to assist him in resolving his defaulted student loan indebtedness.Mr*** can contact our Collection Manager, *** *** directly at ***, to discuss all of his options.Thank you. *** ** ***, Esq.General Counsel / CCO
Mr***: F.HCann & Associates, Incdoes its best to validate identification and assure we are communicating with the proper parties and we continue to work towards a zero error rate in this regard. Thank you for bringing this matter to our attention. *** A***, Esq.General Counsel
I have reviewed *** ***'s complaint, her account history and relevant telephone recordings.Unfortunately, in order for our client, *** *** *** ***, to consider her settlement offer of $15,000, she does need to provide evidence of hardship as explained to her previously. Her
offer to settle is below program guidelines, and would only be entertained if *** *** were able to provide financial evidence that this offer should be accepted, i.erepayment of the debt would prove to be a hardship on her and her family.FHC representatives followed client guidelines and relevant law in attempting to contact *** *** to resolve this debt. I am sorry she is dissatisfied with our handling of the matter to date. We will not contact her going forward unless she initiates contact with our office.If *** *** is serious about settling this matter, she would need to complete the hardship documentation sent to her or alternatively, increase her settlement offer.Thank you. *** ** ***, Esq.General Counsel / CCOF.H Cann & Associates, Inc
Please note that Treasury off-sets are initiated and managed directly between government entities, F.HCann & Associates, Incdoes not participate in that process nor do we touch any monies received through that process.We are mailing a payment history from *** *** Assistance today
that outlines all payments made on these two accounts, with itemized dates and amounts.These accounts are closed at F.HCann & Associates, Incas paid, and any future inquiries can be made directly to *** *** Assistance.Thank you. *** ***General Counsel
Mr***:We had a wrong number, our company is NOT attempting to contact you I have removed your phone number from our database and you should not receive any further calls.I apologize for any problems this has caused.Thank you. *** ** *** ***General Counsel /
FHC
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Our office spoke with Ms. [redacted] on 2/23/16 about her concerns, and discussed her options. She agreed to enroll in the Loan Rehabilitation Program and she seems satisfied with this result. Thank you. [redacted], Esq.General Counsel / CCO
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted] i have contacted the company several times and have left my phone number with each message.
Our staff has spoken with Ms. [redacted] on November 10, 2017 and came to a mutual agreement on a settlement of this debt.We believe Ms. [redacted] was satisfied with this result and once again apologize for any inconvenience this has caused her. [redacted] A. [redacted], Esq.General counsel / CCO
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I have never received any letter dated June 1st, and as of today's date, July 8, 2016, I have not received ANY communication in writing via [redacted].Additionally, per my original complaint, "#2...proof that FH Cann has been directly hired by the original creditor" - this has not been provided.As stated in my original complaint, I am well aware of my rights and FH Cann has yet to provide me with the required correspondence/notification. By failing to provide said notification and proof that they have been directly hired by [redacted], FH Cann is not acting in good faith by trying to contact my employer without allowing me the opportunity (within my rights) to deal directly with them. It is no wonder they have several complaints filed against them regarding there unethical collection practices.Regards,
[redacted]
Dear Mr. [redacted]: F.H. Cann & Associates, Inc. was acting on behalf of [redacted] ("[redacted]") when we took your payments and assisted you in Rehabilitating your then-defaulted student loan debt. All payments received were posted to your account and enabled you to...
Rehabilitate your loans and be transferred to [redacted] for loan servicing.You can contact [redacted] at [redacted] to verify this if you wish.I am sorry for the confusion and wish you well. Thank you. [redacted]General CounselF.H. Cann & Associates, Inc.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. While it was unfortunate that I received a letter from F.H. Cann in error, the real issue and the basis for my complaint, is F.H. Cann's failure to do any ascertainable due diligence prior to sending out harassing letters to unsuspecting individuals who simply share the same name as the debtor it is trying to reach. This was not addressed in F.H. Cann's response. Specifically, the letter I received stated that my "wages would be garnished", "tax refund may be seized", "may not receive future additional federal student aid", and "lose deferment/forbearance options." To send such letters without performing any semblance of adequate due diligence is irresponsible and is a poor business practice. For example, when I spoke with a F.H. Cann representative about this letter, the representative was easily able to confirm that based on by date of birth, address, and last four digits of my social security number (which F.H. Cann was able to pull up in its system), I was not the person they were trying to reach. So, while I appreciate that my name is no longer associated in F.H. Cann's system as the debtor, my real concern is its irresponsible business practice. As a secondary concern, your representatives should not be arguing with people who refuse to provide a full date of birth and a full social security number. Fortunately, I had my attorney on the phone with me, who made it clear that I had absolutely no obligation to provide this information.
Regards,
[redacted]
The response received is in direct conflict with statements made by FH Cann representatives. I was told statements were sent monthly and have not received any via [redacted] mail and one via email. I also questions fees associated with this debt collection by FH Cann. As they are not a member of Revdex.com, I will take my complaint elsewhere.Thank you,
Regards,
[redacted]
F.H. Cann & Associates, Inc. does not issue monthly statements to accounts in default, under Administrative Wage Garnishment ("AWG").Mr. [redacted] can review his paystub to determine his "payment" made via AWG.Mr. [redacted] can contact our office for a balance update or other information whenever he...
Pursuant to the consumer's request, we have restricted this account so no phone calls will be made. We have also requested our client, [redacted], provide the consumer with the loan documentation she requested to substantiate this debt. Due to the requested contact restriction, the...
consumer will need to initiate contact with F.H. Cann directly if she wants to enter into the Rehabilitation program and leave default. She can contact [redacted], Manager directly at [redacted]. Otherwise, this debt will remain in Administrative Wage Garnishment and the consumer will continue to have her paycheck garnished as has been the case for a few months. [redacted], Esq.General Counsel
Ms. [redacted]: I am sorry for our inability to provide the Financial Disclosure Statement form via email. However, we have since sent the form via regular mail. Unfortunately, our representative was unaware that we could not send via email, but rather only...
regular mail. I apologize for any inconvenience this may have caused you. Our representative attempted to call you on October 13, 2017 to see if you have received the Financial Disclosure Statement via mail, but we were unable to reach you.I will be sending you a letter under separate cover on this topic as well.Please contact us at ([redacted], and we would be happy to help you with explaining any additional information.Kindly let me know if you need further assistance.Thank you.[redacted] A. [redacted], Esq.General Counsel
This account has been updated to reflect the person filing this complaint is not the person we are trying to contact. We have removed any contact information for this person, and apologize for the miscommunication. Thank you. *** A***, Esq.General CounselF.HCann &
Associates, Inc
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Since I had sent in myfinancial disclosure back in March on the 29th.(which I have fax confirmation for) There AGAIN was some kind of error on their part, which they stated to me on the phone.Due to the ongoing issues with errors on the companies part, I requested to have ALL communication via Email, which your representative stated I could do, and gave me instructions on sending an email giving my permission to do so, sent via Email, on 8/18/(I have several READ reciepts for), no responseThats when I called in againI recived an email with my Financial Disclosure paperwork, 9/01/TO *** ***, Which was a copy of my forms that I had completed in MarchI was told (via phone)to make corrections on the form and to fax it back, along with updated pay stubsI then AGAIN send in my info on 9/07/via fax(recieved conf) STILL no responseI sent an email 9/18/asking if they have recieved my faxThat too was read, with no responseI send another email 9/21/stating my concerns, also with no responseIf someone from your company called afterafter that, they left no voice mail.( Again, why I requested email) I state again, that I have been making effort to take care of my loan through this companyAnd have complied with what was requested of me, and I still get incorrect information through your employees, as was stated in the companies above replyBecause of the multiple errors made by the company, and the time it has taken to wait for responses and my effort to still comply, my interest is going up along with the "Collection Costs" from the companyI have not recieved what my actual balance is, in written form, after they have taken my payments from my bank accountIn short, my interest and collection fees are adding up, due to the companies errorsWhich is why I feel BOTH those charges should be droppedAnd only my ACTUAL loan debt should be what I owe
Regards,
*** ***
F.HCann & Associates, Inc("FHC") has reviewed the complaint of Ms*** We have notated her account so that she will only be contacted in writing as she requested.With regard to her other requests: * her current balance is $14,994.61 * the creditor owed is ***
*** *** *** * attached is FHC's license to collect in Florida there is no statute of Limitations on this debt as it is owned or guaranteed by the U.SGovernment.FHC does not report to credit bureaus FHC sent a letter on June to *** *** (we did not know her name changed to *** until this complaint was filed).Wage garnishment orders can be pursued administratively (without a judgment) under the federal education loan program.*** ***General Counsel / FHC
F.HCann & Associates, Inc("FHC") has attempted to contact Mr*** on various occasions without success, including attempts from management as he requested. On a couple of occasions when he contacted us recently, Mr*** was quite rude and used profane language
toward our representatives. I responded personally to him on an email he submitted through our website, asking him for a specific time for me to contact him and resolve the issue. Instead of taking me up on the offer, he threatened me with legal action and said he would be visiting our office with a media member.Notwithstanding Mr***'s adversarial approach, we continue to be ready to assist him in resolving his defaulted student loan indebtedness.Mr*** can contact our Collection Manager, *** *** directly at ***, to discuss all of his options.Thank you. *** ** ***, Esq.General Counsel / CCO
Mr***: F.HCann & Associates, Incdoes its best to validate identification and assure we are communicating with the proper parties and we continue to work towards a zero error rate in this regard. Thank you for bringing this matter to our attention. *** A***, Esq.General Counsel
The requested email has been delivered to Ms***.Thank you
I have reviewed *** ***'s complaint, her account history and relevant telephone recordings.Unfortunately, in order for our client, *** *** *** ***, to consider her settlement offer of $15,000, she does need to provide evidence of hardship as explained to her previously. Her
offer to settle is below program guidelines, and would only be entertained if *** *** were able to provide financial evidence that this offer should be accepted, i.erepayment of the debt would prove to be a hardship on her and her family.FHC representatives followed client guidelines and relevant law in attempting to contact *** *** to resolve this debt. I am sorry she is dissatisfied with our handling of the matter to date. We will not contact her going forward unless she initiates contact with our office.If *** *** is serious about settling this matter, she would need to complete the hardship documentation sent to her or alternatively, increase her settlement offer.Thank you. *** ** ***, Esq.General Counsel / CCOF.H Cann & Associates, Inc
Please note that Treasury off-sets are initiated and managed directly between government entities, F.HCann & Associates, Incdoes not participate in that process nor do we touch any monies received through that process.We are mailing a payment history from *** *** Assistance today
that outlines all payments made on these two accounts, with itemized dates and amounts.These accounts are closed at F.HCann & Associates, Incas paid, and any future inquiries can be made directly to *** *** Assistance.Thank you. *** ***General Counsel
Mr***:We had a wrong number, our company is NOT attempting to contact you I have removed your phone number from our database and you should not receive any further calls.I apologize for any problems this has caused.Thank you. *** ** *** ***General Counsel /
FHC
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Our office spoke with Ms. [redacted] on 2/23/16 about her concerns, and discussed her options. She agreed to enroll in the Loan Rehabilitation Program and she seems satisfied with this result. Thank you. [redacted], Esq.General Counsel / CCO
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted] i have contacted the company several times and have left my phone number with each message.
Our staff has spoken with Ms. [redacted] on November 10, 2017 and came to a mutual agreement on a settlement of this debt.We believe Ms. [redacted] was satisfied with this result and once again apologize for any inconvenience this has caused her. [redacted] A. [redacted], Esq.General counsel / CCO
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I have never received any letter dated June 1st, and as of today's date, July 8, 2016, I have not received ANY communication in writing via [redacted].Additionally, per my original complaint, "#2...proof that FH Cann has been directly hired by the original creditor" - this has not been provided.As stated in my original complaint, I am well aware of my rights and FH Cann has yet to provide me with the required correspondence/notification. By failing to provide said notification and proof that they have been directly hired by [redacted], FH Cann is not acting in good faith by trying to contact my employer without allowing me the opportunity (within my rights) to deal directly with them. It is no wonder they have several complaints filed against them regarding there unethical collection practices.Regards,
[redacted]
Dear Mr. [redacted]: F.H. Cann & Associates, Inc. was acting on behalf of [redacted] ("[redacted]") when we took your payments and assisted you in Rehabilitating your then-defaulted student loan debt. All payments received were posted to your account and enabled you to...
Rehabilitate your loans and be transferred to [redacted] for loan servicing.You can contact [redacted] at [redacted] to verify this if you wish.I am sorry for the confusion and wish you well. Thank you. [redacted]General CounselF.H. Cann & Associates, Inc.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. While it was unfortunate that I received a letter from F.H. Cann in error, the real issue and the basis for my complaint, is F.H. Cann's failure to do any ascertainable due diligence prior to sending out harassing letters to unsuspecting individuals who simply share the same name as the debtor it is trying to reach. This was not addressed in F.H. Cann's response. Specifically, the letter I received stated that my "wages would be garnished", "tax refund may be seized", "may not receive future additional federal student aid", and "lose deferment/forbearance options." To send such letters without performing any semblance of adequate due diligence is irresponsible and is a poor business practice. For example, when I spoke with a F.H. Cann representative about this letter, the representative was easily able to confirm that based on by date of birth, address, and last four digits of my social security number (which F.H. Cann was able to pull up in its system), I was not the person they were trying to reach. So, while I appreciate that my name is no longer associated in F.H. Cann's system as the debtor, my real concern is its irresponsible business practice. As a secondary concern, your representatives should not be arguing with people who refuse to provide a full date of birth and a full social security number. Fortunately, I had my attorney on the phone with me, who made it clear that I had absolutely no obligation to provide this information.
Regards,
[redacted]
The response received is in direct conflict with statements made by FH Cann representatives. I was told statements were sent monthly and have not received any via [redacted] mail and one via email. I also questions fees associated with this debt collection by FH Cann. As they are not a member of Revdex.com, I will take my complaint elsewhere.Thank you,
Regards,
[redacted]
F.H. Cann & Associates, Inc. does not issue monthly statements to accounts in default, under Administrative Wage Garnishment ("AWG").Mr. [redacted] can review his paystub to determine his "payment" made via AWG.Mr. [redacted] can contact our office for a balance update or other information whenever he...
chooses.Thank you.[redacted], Esq.General Counsel
Pursuant to the consumer's request, we have restricted this account so no phone calls will be made. We have also requested our client, [redacted], provide the consumer with the loan documentation she requested to substantiate this debt. Due to the requested contact restriction, the...
consumer will need to initiate contact with F.H. Cann directly if she wants to enter into the Rehabilitation program and leave default. She can contact [redacted], Manager directly at [redacted]. Otherwise, this debt will remain in Administrative Wage Garnishment and the consumer will continue to have her paycheck garnished as has been the case for a few months. [redacted], Esq.General Counsel
Ms. [redacted]: I am sorry for our inability to provide the Financial Disclosure Statement form via email. However, we have since sent the form via regular mail. Unfortunately, our representative was unaware that we could not send via email, but rather only...
regular mail. I apologize for any inconvenience this may have caused you. Our representative attempted to call you on October 13, 2017 to see if you have received the Financial Disclosure Statement via mail, but we were unable to reach you.I will be sending you a letter under separate cover on this topic as well.Please contact us at ([redacted], and we would be happy to help you with explaining any additional information.Kindly let me know if you need further assistance.Thank you.[redacted] A. [redacted], Esq.General Counsel