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Fiduciary Insurance Company of America

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Reviews Fiduciary Insurance Company of America

Fiduciary Insurance Company of America Reviews (40)

This complaint is filed by [redacted] *** [redacted] does not appear to be the actual claimant as a search of our records does not reveal a claim under this name Unfortunately, [redacted] does not provide a claim number, policy number, insured name, or other information that would allow us to identify the claim It is noted that in the complaint [redacted] states that it was a “work vehicle” so it is possible that the company owns the vehicle and the claim would be under that name If [redacted] would provide additional information I will have this matter looked into In the interim, it is not possible to respond to this complaint Sincerely, [redacted]

Please be advised that this complaint stems from a property damage claim This accident occurred on and was reported to the company on On loss questionnaires were sent to all parties and an appraisal requested On the examiner spoke to the claimant who states he spoke to his carrier and was advised to go through FICA He also advised that he wanted to bring a bodily injury claim, so he was transferred to the appropriate party to file this claim The estimate was received on and the claimant’s questionnaire on that the matter was under review and an decision would be made and mailed that day The release was received on and the payment issued on 1/*/ This complaint is improper Sincerely, [redacted]

At this time, I have been contacted directly by Fiduciary Insurance Company of America regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] business left me a voicemail and send me paperwork, but after that, again no one answers phone call and I still have not receive my check that they had spoke of left a voicemail and after another week no reply just a bad insurance company to do any kind of business with In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com:At this time, my complaint, ID [redacted] regarding Fiduciary Insurance Company of America has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted] ***

This complaint is filed by a claimant regarding a property damage claim
Roman', serif;"> This accident occurred on August **, and was reported to the company that day An accident questionnaire was sent to the claimant on September **, and was returned by him on October **, 2014. At that point, the insured had yet to provide his version of the loss and a 50% good faith offer was made This report was received on November ** and the offer modified to 100% that same day A release was sent, the release was returned by the claimant and payment issued/ This complaint is improper Sincerely, *** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Yes, the check was issue but it took a large amount of time and many calls from my endIn addition the bodily insure claim have not yet even been talked aboutI have sign the release form for medical record and my ***, *** had not even picked up a single phone call since the day it was reportedI mean what kind of company is this? I have call at a minimum of at least if not less and not single answer from himAt least the *** for property damage answered twice through this entire process and left me message On *** end he did nothing to inform me of the process(*** is the bodily injury ***) very disappointed and very unprofessional.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

Revdex.com:At this time, my complaint, ID *** regarding Fiduciary Insurance Company of America has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,*** ***

At this time, I have been contacted
directly by Fiduciary Insurance Company of America regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
It took several weeks to get feedback from the company This time it has to do with the Insurance check for the accidentAfter sp3am8ng with them approximately 2-weeks ago AgoLetter was sent with an agreement Th we responded back aprro a week and a half ago and still no check
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

first of all I am the owner of the vehicle but registered in my company name*** *** *** ***.policy # fica ***claim # ***funny how it took the Revdex.com to send a letter for them to respondI have done this or times without any acknowledgment at all

Revdex.com:At this time, I have not been contacted by Fiduciary Insurance Company of America regarding complaint ID ***.Sincerely,*** ***
Please continue the complaint I have not heard
from them

Revdex.com:At this time, I have not been contacted by Fiduciary Insurance Company of America regarding complaint ID [redacted].Sincerely,
[redacted]

This complaint is filed by [redacted].  [redacted] does not appear to be the actual claimant as a search of our records does not reveal a claim under this name.  Unfortunately,...

[redacted] does not provide a claim number, policy number, insured name, or other information that would allow us to identify the claim.   It is noted that in the complaint [redacted] states that it was a “work vehicle” so it is possible that the company owns the vehicle and the claim would be under that name.   If [redacted] would provide additional information I will have this matter looked into.   In the interim, it is not possible to respond to this complaint.   Sincerely,  
  [redacted]

Please be advised that this complaint stems from a property damage claim.  This accident occurred on 9/**/14 and was reported to the company on 11/**/14.    On 11/**/14 loss questionnaires were sent to all parties and an appraisal requested.   On 11/**/14 the examiner spoke to the claimant who states he spoke to his carrier and was advised to go through FICA.  He also advised that he wanted to bring a bodily injury claim, so he was transferred to the appropriate party to file this claim.   The estimate was received on 11/**/14 and the claimant’s questionnaire on 12/*/14.   The examiner left a message for the claimant on 12/*/14 that the matter was under review and an decision would be made and mailed that day.   The release was received on 12/**/14 and the payment issued on 1/*/15.   This complaint is improper.   Sincerely,  
  [redacted]

This complaint is filed by a claimant regarding a property damage claim.
Roman', serif;">  This accident occurred on June **, 2014 and was reported to the company the next day.  Although questionnaires were sent to all parties on June **, 2014 [redacted]s questionnaire was returned on July **, 2014.  At that time the insured’s statement had not yet been returned.   Despite this, and although there was no regulatory requirement to make an offer, a 50% good faith offer was made on July **, 2014. The day following receipt of the claimants documents.   On August *, the insured’s statement still had not been received and the offer was increased to 100%.   A release was sent that day, the executed document received and payment was issued on August **, 2014.   I understand that a claimant may become frustrated with the process, but this claim was handled within all regulatory guidelines and an offer of 100% made within 30 days of the reporting of the accident.   This complaint is improper.   Sincerely,   [redacted]

Revdex.com:At this time, I have not been contacted by Fiduciary Insurance Company of America regarding complaint ID [redacted]. However, I did leave a message for [redacted] a day after filing my complaint. I did receive a call back from [redacted]...

[redacted] and [redacted] regarding our outstanding claims, but I have not heard from Fiduciary since April ** and am not sure if anyone is working on this. Please be advised that when I did speak with Fiduciary, the actual complaint was not discussed.Sincerely,[redacted]

font-family: 'Times New Roman', serif;">This complaint is filed by a claimant regarding a property damage claim.   This accident occurred on October **, 2014 and was reported to the company on October **, 2014.  An accident questionnaire was sent to the complainant; it was completed by the claimant on November *, 2014 and returned to the company following that.   On November **, 2014 the examiner spoke to a representative of the shop where the claimant had taken her vehicle and was advised that they would not allow the company to inspect the vehicle until liability had been determined.   This position is improper and served to delay the claim.  Without access the vehicle Fiduciary has no ability to complete the claim, nor is it proper for the claimant’s selected body shop to improperly hold the process hostage pending this determination; and then to complain about the process.   Further, the examiner had advised the claimant that the company was unable to inspect the vehicle due to the unwillingness of her shop.   On December **, 2014 the company was advised the claimant pursued her claim first party from her own carrier.   This complaint is improper.   Sincerely,   [redacted]

Revdex.com:At this time, I have not been contacted by Fiduciary Insurance Company of America regarding complaint ID [redacted].Sincerely,[redacted]

At this time, I have been contacted...

directly by Fiduciary Insurance Company of America regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
 business left me a voicemail and send me paperwork, but after that, again no one answers phone call and I still have not receive my check that they had spoke of.  left a voicemail and after another week no reply.  just a bad insurance company to do any kind of business with.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Fiduciary Insurance Company of America has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,[redacted]

At this time, I have been contacted...

directly by Fiduciary Insurance Company of America regarding complaint ID [redacted], however my complaint has NOT been resolved because:
At this time, Fiduciary Insurance has offered to pay 100% of my claim.  Now I only await their payment and was told that it would arrive within 2 - 3 weeks. Once full payment is received, I will gladly report that my complaint has been fully resolved.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

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Description: INSURANCE AGENCY

Address: 45-07 Davis Street, 3rd Floor, Long Island City, New York, United States, 11101

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