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Fiduciary Insurance Company of America

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Reviews Fiduciary Insurance Company of America

Fiduciary Insurance Company of America Reviews (40)

Revdex.com:At this time, I have not been contacted by Fiduciary Insurance Company of America regarding complaint ID [redacted].Sincerely,[redacted]

Review: My vehicle was parked unoccupied in front of my house when the driver of a FICA insured vehicle backed into a parking spot directly in front of my vehicle and failed to stop before making contact, causing cosmetic damage. I filed a timely claim with FICA that included a witness's name, their contact info, and pictures of the accident as it occurred. I also presented my vehicle for FICA's inspection, and worked closely with their claims examiner. It was reported to me by this examiner that because the insured did not respond to the FICA's repeated attempts to acknowledge or report this accident, they would only offer a 50% settlement of the claim. Unfortunately, the 50% settlement offer will not cover the cost of the repairs. The insured is clearly 100% at fault, as my car was parked and unoccupied, therefore a 100% offer of settlement is proper. FICA's contention that they can only offer 50% because the insured has not responded to this accident is countered by the submission of a third party witness to the accident, their contact info, and supporting pictures of the accident as it occurred. As of today, this witness has not been contacted.Desired Settlement: 100% settlement of this claim.

Consumer

Response:

At this time, I have been contacted directly by Fiduciary Insurance Company of America regarding complaint ID [redacted], however my complaint has NOT been resolved because:

At this time, Fiduciary Insurance has offered to pay 100% of my claim. Now I only await their payment and was told that it would arrive within 2 - 3 weeks. Once full payment is received, I will gladly report that my complaint has been fully resolved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I have been trying to settle an accident issue with fiduciary, after providing them with overwhelming evidence of the incident, including an independant witness who took photo of said insurer and correcting them on their claim the claim associate yvette a[redacted] got angry nand combative then told me that I will need to deal with her manager and hung up on me without connecting me to her manager, since then they have ignored my calls, messages and texts..

I have left several messages with the manager who im supposed to be speaking to a mr b[redacted] and have not been notified by anyone from his office...Desired Settlement: that the manager contact me, look at the evidence, make a moral judgement and come to an agreed settlement to repair my vehicle.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Fiduciary Insurance Company of America has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: I have been trying to settle an accident issue with fiduciary, after providing them with overwhelming evidence of the incident, ask for settlement for the accident, they have ignored my calls, messages and texts.. I have left several messages with the manager who I'm supposed to be speaking to and have not been notified by anyone from his office...Desired Settlement: Give me a fair settlement and contact me as soon as possible

Review: To Whom It May Concern,

On November *, 2014, my parked vehicle was struck by a taxi insured with FICA Group. Shortly thereafter, I filed a claim with the company.

On December [redacted], an appraiser from [redacted] reviewed the damage to my vehicle and determined that the cost to repair would be $445.55.

I then received a questionnaire regarding the incident, which I returned on December [redacted]. Before returning the questionnaire and regularly afterward, I called FICA to found out about a resolution of my claim. After about a dozen calls, I spoke with a supervisor and asked for a status update.

I received a call back from the claims representative, but did not hear anything again for weeks until I called the supervisor again. At that point, I received an offer for 50% of the appraised damages. I was told that FICA was only offering to pay for the half of the damages since they were unable to reach the insured and there was no police report filed.

I contacted the insured who said that he had not heard from FICA, but was willing to offer a statement if they did contact them. I also contacted a witness to the accident who said that he was willing to also provide a statement of what happened when the taxi hit my vehicle. I recently

I forwarded this information to FICA Group along with a copy of the insured’s license, registration, and insurance card. I also let them know that I contacted the City of New York’s 311 information line who informed me that there was no legal requirement for a police report when an accident did not involve physical injury or damage under $1,000.

The response from the claims representative said, “I understand the circumstance and your position in relation to this loss. However with no statement from my insured driver and no police report, the good faith offer for 50% stands. Should I receive my insured’s statement, the claim will be review and the liability will be adjusted to reflect the same.”

Since receipt of this message on March [redacted], I have followed up weekly and I have only received one response in late March, which said in its entirety, “No statements received from the insured.” Since then all of my calls and emails have been completely ignored. I even contacted the claims representative two weeks ago and said I would file a complaint unless I received a reply before May 1st. I never received a reply.

I am asking that the offer be changed to reflect the damage done by the FICA insured vehicle to my parked vehicle. Given that the insured admitted to the damage at the scene and provided copies of all his information and a witness can attest to the damage done, I see absolutely no reason that the damage should not be covered at the appraised value.

Given the amount of time that has gone by since I filed this claim and my patience with the shocking lack of responsiveness from FICA Group, I hope that this can be resolved in a timely manner.

Please feel free to let me know if you have any questions or if I can help to resolve this matter in any way.

Thank you,

[redacted]Desired Settlement: I would like payment in full for the assessed value of damage to my vehicle caused by the FICA insured.

Consumer

Response:

At this time, I have not been contacted by Fiduciary Insurance Company of America regarding complaint ID [redacted].Sincerely,[redacted]

Review: We had an automobile accident with one of their insured back in July 2014. They never put the claim into the system originally. They sent a claims adjuster who never put the claim report originally. The 2nd estimator came here and looked at the vehicle for a few minutes without looking under the hood for other damages. I received a letter from them telling me how much they would give me based on their adjuster. The price they gave barely covers the mechanical issues and the outside of the vehicle is smashed up. We received numerous tickets cause it doesn't pass inspection the way it is. I have called, emailed and sent letters but no one returns any correspondence. This is a work vehicle and I need to have it fixed. This is not a chargeable accident to us since their insured ran a stop sign and the front of his car hit the side of ours. On top of that he has the nerve to sue me saying we were speeding. If we were speeding how did the front of his car hit the side of ours? I have a police report which I sent in to them and again it has fallen on deaf ears. I am also writing the attorney general and the state insurance fund about this company.Desired Settlement: I want my vehicle fixed properly and them to return a phone call and supply me a check to cover the costs of damages that I have taken out of my pocket already plus what has to be done to fix it correctly. This vehicle is not even a year old.

Business

Response:

This complaint is filed by [redacted] does not appear to be the actual claimant as a search of our records does not reveal a claim under this name. Unfortunately, [redacted] does not provide a claim number, policy number, insured name, or other information that would allow us to identify the claim. It is noted that in the complaint [redacted] states that it was a “work vehicle” so it is possible that the company owns the vehicle and the claim would be under that name. If [redacted] would provide additional information I will have this matter looked into. In the interim, it is not possible to respond to this complaint. Sincerely, [redacted]

Consumer

Response:

first of all I am the owner of the vehicle but registered in my company name[redacted].policy # fica [redacted]claim # [redacted]funny how it took the Revdex.com to send a letter for them to respondI have done this 3 or 4 times without any acknowledgment at all

Review: I had an accident and filed a claim. I was 100% no fault as I was hit from Behind. I was offered $700.00 from this company to settle the claim and I send them via Fax and mail my approval.

The claim # is [redacted]

I never received a check and nobody ever answers or returns calls.

Where is MY MONEY [redacted]Desired Settlement: I want the money they promised me to fix the damages to my car from their client.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Fiduciary Insurance Company of America has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: I had an accident with an insured client of Fiduciary Insurance, however for the past two weeks I have been getting the run around from everyone at the company. When I call, the receptionist doesn't know if the employees are in or not during business hours, I have yet to receive an inspection report for my car or a settlement amount, although I have provided a police report and dash-cam footage that clearly shows I am not at fault. My adjuster Gino P has been rude and non-communicative, and out of over 50 calls to the office I have gotten through to him twice. I have never gotten through to his supervisor, Kim B, only voicemail.Desired Settlement: I would like someone to contact me from the company and provide full resolution and payment of my claim.

Review: I was in an accident with someone insured by Fiduciary Insurance Company of America on Aug [redacted] 2014. Over 2 months and over 100 unanswered calls later a letter was sent to me with damages to my car of $1,304.79 they told me they would only pay for half the damages because their insured had not contacted them. I called their insured and he did indeed contact them and sent them the correct information. I have called and left repeated messages and have not heard back and they have only given me a certain number of days before they close the claim. I am just repeatedly ignored and when I finally speak with someone after over 30 calls they are rude and just send me to another voicemail.Desired Settlement: I would like to obtain the whole worth of my damages not just half.

Business

Response:

This complaint is filed by a claimant regarding a property damage claim. This accident occurred on August **, 2014 and was reported to the company that day. An accident questionnaire was sent to the claimant on September **, 2014 and was returned by him on October **, 2014. At that point, the insured had yet to provide his version of the loss and a 50% good faith offer was made. This report was received on November ** 2014 and the offer modified to 100% that same day. A release was sent, the release was returned by the claimant and payment issued/ This complaint is improper. Sincerely, [redacted]

Review: On November **, 2014 I was riding my bicycle north on [redacted]. A cab open it's door. I flew over the handlebars and landed on my elbow, where my elbow and my shoulder were both damaged. And ambulance took me from the spot to Kings County Hospital where my x-rays came back negative. However, I have moved to New Jersey at the time and it was difficult for me to commute back-and-forth to New York and I was married two days earlier than that so I have many responsibilities. My father was also on his deathbed at the time and I had to see him daily. However the pain continued for over a month and I signed a no-fault application on February *, 2015. On the no-fault application I stated that I lost two weeks wages after the accident because I couldn’t go back I could barely move my arm. It was very difficult to get in contact with them by phone. I also notified them about the amount of damages to my bicycle. I told them that I wasn’t in need of any further treatment because I still needed “examinations” to see if I needed more treatment. There was a mixup at the hospital with my insurance, where they refused to pay for my MRI to see what was wrong with my shoulder and elbow; fiduciary insurance was supposed to pay for it. I don’t know if they were never contacted or what the case was, but I never had the MRIs performed in March April or May when I requested them at Kings County. In June fiduciary Insurance (Vladimir Vatel) offered me $1,500 dollars which I thought was just for the damages to my bicycle and I told him in two emails that I wanted $3,000 because my bicycle cost $3,000. I only discussed my bicycle cost. Because my father was dying I needed the money for rent I didn't really realize what I was signing. The amount that was given to me was not even a fraction of what I lost and the amount of compensation that I deserve, considering that I now found out that I have significant damage to both my elbow and my shoulder. I didn’t realize that I was settling for injuries that were still ongoing “after” November [redacted]. They took advantage of me because I didn’t have a lawyer. My father died on August [redacted] 2015, so I returned to work full time. My arm started to tremble and the pain was so bad that I had to call an ambulance and go to Methodist Hospital. I was able to see orthopedist who demanded that I have an MRI performed which was done on September **, 2015. The MRI showed that I had a tear And a tendon in my shoulder and arthritis there also from a rotary cuff that was torn and never heal the right way. I also had significant damage in my right elbow in the cartilage in and of the areas due to the fall. Now, Fiduciary Insurance has refused to assist me with any medical treatments and expenses. I am now relying on my own personal insurance; every treatment takes at least two weeks for me to get authorization before I can get the treatment. I am in serious pain I can’t sleep I keep my arm trembles all day. What I’m going through is very inhumane and I don’t think any human being should have to deal with this amount of pain all day. I have excruciating pain as I’m writing this letter. And I can’t type it by then I’m doing everything by voice command. Now, I have no money I’m trying to find lawyers that want to take my case but none of them will do it because I signed the release, which I did only because I had no idea that I was in this condition. The only reason I didn’t know is because fiduciary insurance refused to assist me with my MRIs and medical treatment which was their obligation. So, now I need to know if there is a way that I can take this to the courts to a lawyer or judge or someone that can contest the release that I signed so that I can get the money that I deserve for this injury and also to enforce Fiduciary Insurance to pay for my medical bills here on out.Desired Settlement: I would like to get the release voided so that I can get the money that I deserve. As a bodily injury examiner he had no right to make a release like that without having me examined and reviewing my medical records. That is the protocol of his company and he did not follow it. I also want to make sure that they pay my medical expenses here on out so that I can get the medical treatment that I deserve.

Consumer

Response:

At this time, I have not been contacted by Fiduciary Insurance Company of America regarding complaint ID [redacted].Sincerely,[redacted]

Review: Car accident occurred in December 2014. We were no at fault. A police report was provided as well.

Accident included a child as well. We have been trying to work with FICA Group since December 2014. We have been without a car since then.

We have made over 20 phone calls or more and have left tons of messages. .phone calls were return to approximately 1-3 times.

The staff (case worker) is rude and mean. she is not taking the appropriate steps to resolve the matter.

She also said she would call us back and never does.

We are still awaiting a a decision letter.

All the customer services options are applicable to our compliantDesired Settlement: We would need the following:

1. Proper and timely communications by the case worker and her supervisor

2. Proper customer service when communication with us. The case worker Barbara is rude and insensitive to our situation

3. Stop with the excuses for not taking the correct actions internally

4. Stop with the lies when speaking to us. The company had a call with us about send out their decision letter in 2 business days. Its been over a week.

We spoke with them today on 2/*/2015. The case worker never worker worked on the case.

5. We need a descision letter from tcompany

We have been out of a car for over a month and a half with little to no feedback.

We have made close to 20 phone calls or more..every time we get A voice mail ..its never a live person to speak with and phone calls were only returned 1-3times from the car accident which occured in december 2014.

Its unacceptable, un professional. .this business and its staff has cause a tremendous amount of stress to our family and has inconvinence us for since December 2014.

We would never recommend this business to anyone.

Consumer

Response:

At this time, I have been contacted directly by Fiduciary Insurance Company of America regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

It took several weeks to get feedback from the company. This time it has to do with the Insurance check for the accident. . After sp3am8ng with them approximately 2-3 weeks ago. Ago. Letter was sent with an agreement . Th we responded back aprro a week and a half ago and still no check.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On May **, 2013, my car was struck by a passenger exiting a taxi cab street side. A police report was taken and the taxi cab driver apologized profusely, saying that it was the passengers fault and not to worry, the damage to my vehicle would be taken care of by his insurance company.

Here we are almost 5 months later, and there is no resolution. I worked with their insurance company to ensure they had the police report and my correct information. The appraiser from their company came to my house on August [redacted] and told me the adjuster would contact me. I had to call the adjuster. She mailed me a form to fill out, which was completed and mail on September [redacted]. I followed up with several calls to the adjuster - none of which were returned. I finally reached her approximately a week later and she told me that she still hadn't received my paperwork. I then followed up repeatedly to confirm receipt of the paperwork I had mailed on September [redacted]. This went on until September [redacted], when again I got a hold of her and she said that they still haven't received my paperwork. At this point, due to her complete lack of unresponsiveness and tremendous attitude, I asked to speak with her supervisor. My voicemail was not returned until the following day, and the supervisor was completely dismissive of my concern, provided me with the adjusters email to send my documents and told me that I had to continue to work with my adjuster going forward. The supervisor told me that I would have the adjusters decision by Friday September [redacted]. On Saturday September [redacted] I received a letter stating that the appraised damage to my vehicle was $3,636.24 and they were offering to cover 65%, which comes to $2363.56. Their reasoning for covering only 65% was, "Our driver was stopped discharging a passenger when you struck the open door." This is completely false. As indicated in the police report and stated by your driver (the insured) it was the passengers fault not mine. The door was carelessly swung open into traffic by the discharging passenger as I was passing. The taxi door struck me as I passed. Based on the accident and the police report, I should not be responsible for any of the damage and should receive 100% of the appraised damages.

I took my car to get estimates on the body work, and they asked me for the Insurance Company estimate. At this point, I emailed the adjuster and she sent me the document on October [redacted]. When comparing their appraised damage to the estimates I received, the biggest difference is the labor rate. Every estimate I received has a $50/hour labor rate and the insurance companies labor rate is $45/hour. There was also no coverage extended for a rental car during the time it takes to complete the repairs.

I called the adjuster on October [redacted], to discuss my above concerns, and left a voicemail. I followed up with an email communicating my concerns. To ensure delivery, I included a read receipt and received confirmation that my email was read less than 5 minutes after sending it. I have continued calling, but still haven't received a return phone call. Your prompt attention to this matter would be greatly appreciated.Desired Settlement: I am asking to receive 100% of the appraised damage adjusted to include the labor rate of $50/hour, which comes to $3,839.18. I am also asking that they provide rental car coverage for the duration of the repairs.

Business

Response:

Dear Sir/Madam:

I am in receipt of the above referenced complaint and have had the opportunity to review this matter, this review reveals the following:

This complaint is filed by a third party property damage claimant regarding the settlement of his claim.

This matter stems from a commercial policy of insurance, policy number as noted above.

This accident occurred on 05/**/13 and Was reported to the company on 7/**/13. A file was created and loss questionnaires sent to all parties and an appraisal requested. The appraisal indicated $3,636.24 in damages.

The matter was delayed on 8/**/13 for the complainant's and insured's version of the accident.

On 8/**/13, the examiner informed the complainant that the insurance company is awaiting the completed accident questionnaire.

On 9/*/13, the complainant was advised by the examiner that the completed questionnaire still has not yet been received. The complainant then advised the examiner the completed questionnaire will be submitted via fax.

On 9/**/ 13, the examiner made a follow up call to the brokers office, who informed the examiner that the insured' s version of the loss still has not been received.

On 9/**/13 the examiner gave a 65% offer to the complainant based on the police report and the complainant's version of the loss. A passenger being discharged from the insured 's vehicle had opened the left rear door when the complainant driving by struck the opened door; which the complainant according to the police report concurs with.

To date, there has been no response from the complainant regarding the offer and release.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The representative from the company states that "To date, there has been no response from the complainant regarding the offer and release". This is absolutely incorrect. I have forwarded to [redacted] at Fiduciary Insurance Company of America, the original email I sent to the agent handling my claim, date stamped on 10/**/13. Numerous phone calls have also been made.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Sir/Madam:

I am in receipt of the above referenced complaint and have had the opportunity to review this matter, this review reveals the following:

This complaint is filed by a third party property damage claimant regarding the settlement of his claim.

This matter stems from a commercial policy of insurance, policy number as noted above.

This accident occurred on 05/**/13 and was reported to the company on 7/**/13. A file was created and loss questionnaires sent to all parties and an appraisal requested. The appraisal indicated $3,636.24 in damages.

The matter was delayed on 8/**/13 for the complainant's and insured 's version of the accident.

On 8/**/13, the examiner informed the complainant that the insurance company is awaiting the completed accident questionnaire.

On 9/*/13, the complainant was advised by the examiner that the completed questionnaire still has not yet been received. The complainant then advised the examiner the completed questionnaire will be submitted via fax.

On 9/**/13, the examiner made a follow up call to the brokers office, who informed the examiner that the insured' s version of the loss still has not been received.

On 9/**/13 the examiner gave a 65% offer to the complainant based on the police report and the complainant's version of the loss. A passenger being discharged from the insured's vehicle had opened the left rear door when the complainant driving by struck the opened door; which the complainant according to the police report concurs with.

To date, there has been no response from the complainant regarding the offer and release.

The right front end of the complainant's vehicle struck the insured' s left rear open door, which supports the insured's statement that the left rear door was already open , which the complainant subsequently struck the open door. Although this matter could have easily been denied based on the facts surrounding the loss, in order to resolve this matter and in the interest of consumerism, a revised offer and release for 70% ($2,545.37) was sent to the complainant in order to resolve the claim on 11/**/13.

Review: A cab vehicle hit my car while my vehicle was stopped at a red light for atleast 5-10 seconds prior to getting hit. The police came, provided a police report which stated the drivers insurance as FICA and he admits to hitting my vehicle causing bumper damage. The insurance company FICA was notified the next day of the accident that their insured customer caused. It took over 3 business days for the company to give me a claim number, my vehicle was brought that night to a collision shop that has been holding my vehicle now for 2 weeks. FICA sent an adjuster 1 week ago who claims they have not prepared my estimate. I am without a car, I work fulltime not locally. I tried calling FICA numerous times to get an update, either no one answers the phone or operator states there is no one available "on lunch, not at the desk, out". They provided their own accident report claim for me to fill out, it has been filled and already sent back. They have everything - I want my car fixed, I want my car back otherwise I will have to hire a lawyer and pay lawyer fees! This is non-sense!Desired Settlement: I want my car fixed and returned right away!

Review: A person insured by fiduciary ran into our car. The police gave us a report indicating fiduciaries insured was at fault. On August ** the police report was faxed to fiduciary. I waited a week and got no response from them. When I spoke with their representative they said I would be called by an adjuster. I waited another week with no call. I called again and on sept ** at 9 PM their adjuster called. I tried to set a time and place for the adjuster to examine my car. He said that they don't usually go to where my car is and suggested that I drive my damaged car to queens ny to be examined, a distance of about 80 miles. My mechanic told me that the car is unsafe to operate. I currently have him scheduled to come on Friday the [redacted] more than 3 weeks since the fax was sent. Also when I complained to a different fiduciary representative she offered the excuse that they are very busy.Desired Settlement: Provide reasonable customer service for the remaining part of the claims process.

Business

Response:

Dear Sir/Madam:

I am in receipt of the above referenced complaint and have had the opportunity to review this matter, this review reveals the following:

This complaint is filed by a third party property damage claimant regarding the settlement of his claim.

This matter stems from a commercial policy of insurance, policy number as noted above.

This accident occurred on 08/**/13 and was reported to the company on 08/**/13. A file was created loss questionnaires sent to all parties and an appraisal requested.

The insurance companies appraiser inspected the complainant's vehicle on 9/**/2013. The complainant's vehicle was inspected in Hampton Bays, NY. All parties are informed of the insurance companies drive-in site at our main office in Long Island City, NY as an preference. The insurance company sends an appraiser to the location where the complainant's vehicle is for an appraisal. In this case, there may have been some form of miscommunication between the complainant and the representative the complainant may have spoken to, although an inspection had already been set up by our representative to have an appraiser inspect the complainants vehicle in Hampton Bays, NY.

Business

Response:

I am in receipt of yet another complaint by [redacted]. As a review of the history of this matter will show, [redacted] filed a complaint with your organization to which the company provided a detailed response.

[redacted] then filed a follow-up complaint stating that the matter was still open and stating “Provide reasonable customer service for the remaining part of the claims process.” I responded to this below.

[redacted] has now filed a third complaint which basically reiterates that he does not agree with the position of the company but adds that he is now referring this to his own carrier.

I note that this complaint like the last one does not require any additional information from the company but that this matter has been fully addressed.

If you disagree please advise.

Sincerely

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Dear sir/madam

my complaint was resolved in the worst possible way. Fiduciary was so difficult to deal with I dropped my pursuit of a claim with them and made a claim with my company. Within two weeks Liberty mutual had assessed the damage and sent a check. Liberty mutual assessed the damage approx. $1800 which was approx. $ 900 more than fiduciary was willing to pay. Fiduciary seems to have under assessed the damage, they sent no itemization of the damage so I couldn't as the fairness of their offer. Also fiduciary also only offered 70% of their assessment for an accident that had their ensured striking the rear of my vehicle. Also I made about 7 calls to fiduciary all of which lead to me leaving a message on their answering machine. I am finished with fiduciary but am writing this to warn other people about the pitfalls of dealing with them.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I need help getting paid for a damage on my car after a CDL car did hit me while I was parked on front of the building and the driver tried to minimized the damage as not big deal but two holes were made at my cars rear bumper and the Police of NY did a police report; now the Insurance Company Fiduciary of America is using awful excuse not to pay the damage like not having a police report and not having the customers statement. I have received a form asking for my personal and car information to later they did try to close this case for 50% of the damage but as far as I know I don’t have to pay anything out of my packet to fix my car if I was parked on the side and was hit on the back of the car. I have faxed the information they required and the police report they used as excuse of not having it but now after 4 months they still don’t pay for the damage, after I have faxed them the Police Report. I have called many times in the past an they never return my calls or messages. Attached is a Police Report and the letters received offering 50% of the damage.Desired Settlement: I am asking fro 100% of the damage to have my car fixed as per their own letter $ 531.96 and if there is any loss of value for my car to be added as well.

Business

Response:

Dear Sir/Madam:

I am in receipt of the above referenced complaint and have had the opportunity to review this matter, this review reveals the following:

This complaint is filed by a third party property damage claimant regarding the settlement of his claim.

This matter stems from a commercial policy of insurance, policy number as noted above.

This accident occurred on 4/**/13 and was reported to the company on 4/**/13. A file was created on 4/**/13 and loss questionnaires sent to all parties and an appraisal requested on that same day.

The appraisal was received on 4/**/13 and indicated $531.96 in damages.

The matter was delayed on 4/**/13 for the complainant's and insured's version of the accident as well as the police report. The examiner requested a copy of the insured's version of the loss through the brokerage.

On 4/**/13, the complainant's version of the loss was received. On the same day, the examiner made a follow up request for the insured's version of the loss.

As is well known to your Department, an insured has an obligation under the policy to cooperate with the investigation of a claim. Failure to do so can lead to a disclaimer of coverage by the carrier and vitiate the obligation to pay for claims stemming from the associated loss. Although were unable to reach the insured and to verify the loss and the details of the accident, rather than disclaim for the insured's lack of cooperation an offer of 50%, in the amount of $265.98 was made on 4/**/13 to the complainant.

On 6/**/13, the examiner forwarded another copy of the 50% offer and release to the complainant.

On 9/**/13, a revised offer and release for 100% in the amount of $531.96, was sent to the complainant after the insurance company received a copy of the police report.

Sincerely,

Claims Examiner

Fiduciary Insurance Company of America

[redacted] Ext [redacted]

Review: have a car in my shop waiting for them to pay and all I get is the run arounds from them the car is fix now for three weeks and they keep telling me money will be sent out . now I have a car in my shop and a [redacted] of boss and the [redacted] is [redacted] off toDesired Settlement: all I want is them to pay like they said they would

Review: A month ago, I was hit by a livery cab driver with Fiduciary Insurance. I was driving in the right lane going straight when the driver of the livery cab decided to make a hard right turn from the middle lane and basically ran me off the road. From the pictures and the police report, it was obviously the livery cab driver was 100% at fault. He was also speeding while driving recklessly. The damage to my car is extensive and a safety hazard as I can no longer open my driver side door, god forbid I needed to exit the car quickly in an emergency.

The next morning, I contacted his insurance company, Fiduciary, to file a claim. Three different people put me on hold when finally someone told me I needed to file the complaint online, which I did immediately. The next day, which was a Friday, I followed up and was told it takes three business day to process a claim. I followed up again the next Wednesday, and was told they backed up because people have been out and someone would get back to me NEXT WEEK! After calling again, leaving numerous messages the next week, I finally was told they would be mailing me a questionnaire to fill out. (Keeping in mind, not one person returned my messages.) I asked if I could fill the questionnaire out online or verbally over the phone as it would save time. I was told this was not possible. A week and a half later, I received the questionnaire, which I filled out and mailed the next day. I called back 3 days later and was told they haven’t had a chance to look at it yet and within a few more days an adjuster would be calling me. Four days later an adjuster called me. He said he is busy and cannot look at the car for a week. I asked him why this company takes so long to process everything and he rudely said “Then why don’t you go though your own insurance?”

After speaking to four different people at Fiduciary including the adjuster not one of them could tell me if Fiduciary would be accepting liability for my damages even though it was clear their driver was 100% at fault.

At this moment, my car is sitting at an auto body shop and I have no choice but to go though my own insurance and be forced to pay my deductible.

I would like the Revdex.com to investigate the procedures of Fiduciary Insurance.Desired Settlement: Fiduciary Insurance to pay 100% of the damages to my car

Consumer

Response:

At this time, I have not been contacted by Fiduciary Insurance Company of America regarding complaint ID [redacted].Sincerely,

Business

Response:

This complaint is filed by a claimant regarding a property damage claim. This accident occurred on October **, 2014 and was reported to the company on October **, 2014. An accident questionnaire was sent to the complainant; it was completed by the claimant on November *, 2014 and returned to the company following that. On November **, 2014 the examiner spoke to a representative of the shop where the claimant had taken her vehicle and was advised that they would not allow the company to inspect the vehicle until liability had been determined. This position is improper and served to delay the claim. Without access the vehicle Fiduciary has no ability to complete the claim, nor is it proper for the claimant’s selected body shop to improperly hold the process hostage pending this determination; and then to complain about the process. Further, the examiner had advised the claimant that the company was unable to inspect the vehicle due to the unwillingness of her shop. On December **, 2014 the company was advised the claimant pursued her claim first party from her own carrier. This complaint is improper. Sincerely, [redacted]

Review: I was involved in an accident with a NYC Taxi on June ** - Fiduciary will not pay the full claim - they say they never got information from the Taxi company and now they are not returning my calls or emails.

as recently as today the Taxi company told me that they too could not get a return phone call.Desired Settlement: I want Fiduciary to pay the claim for the repairs

Business

Response:

This complaint is filed by a claimant regarding a property damage claim. This accident occurred on June **, 2014 and was reported to the company the next day. Although questionnaires were sent to all parties on June **, 2014 [redacted]s questionnaire was returned on July **, 2014. At that time the insured’s statement had not yet been returned. Despite this, and although there was no regulatory requirement to make an offer, a 50% good faith offer was made on July **, 2014. The day following receipt of the claimants documents. On August *, the insured’s statement still had not been received and the offer was increased to 100%. A release was sent that day, the executed document received and payment was issued on August **, 2014. I understand that a claimant may become frustrated with the process, but this claim was handled within all regulatory guidelines and an offer of 100% made within 30 days of the reporting of the accident. This complaint is improper. Sincerely, [redacted]

Review: Had an accident on 9/**/2014 when a taxi driver, who was insured by fica, disregarded traffic control and speed out of lane hitting my car with 4 other in the car with me. After a month of progress with my insurance, I was denied at fault. Opened up a claim with Fiduciary Insurance Company of America for property damage and bodily injury. Was easy to contact them at first to report everything, but after that, as many would think. I couldn't get in touch with one person. Even tried calling at different time of the day, but all you can hear was the voicemail message that those adjusters have left. I had a guy from fiduciary come check out my car, took some pic, told me I will be contacted by them with paperwork and estimate of how much the repair cost will be, but till this day I have not receive a single call from them.

I had previous faxed the police report to fiduciary when I first open the claim and also fill out the form they send me in the mail. It was exactly the same thing that you see on the police report. I don't know why I need to fill another one out, but I did anyway and send them back that report.

I have left voicemail not only for the adjuster, but also their [redacted], which till date, I have yet to receive a call yet. If solving this is such a pain, I might as well hire a lawyer to do this for me.Desired Settlement: Determine the amount of money my vehicle need in order for it to be repair and send me the check so I can fix it.

Consumer

Response:

At this time, I have been contacted directly by Fiduciary Insurance Company of America regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

business left me a voicemail and send me paperwork, but after that, again no one answers phone call and I still have not receive my check that they had spoke of. left a voicemail and after another week no reply. just a bad insurance company to do any kind of business with.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Please be advised that this complaint stems from a property damage claim. This accident occurred on 9/**/14 and was reported to the company on 11/**/14. On 11/**/14 loss questionnaires were sent to all parties and an appraisal requested. On 11/**/14 the examiner spoke to the claimant who states he spoke to his carrier and was advised to go through FICA. He also advised that he wanted to bring a bodily injury claim, so he was transferred to the appropriate party to file this claim. The estimate was received on 11/**/14 and the claimant’s questionnaire on 12/*/14. The examiner left a message for the claimant on 12/*/14 that the matter was under review and an decision would be made and mailed that day. The release was received on 12/**/14 and the payment issued on 1/*/15. This complaint is improper. Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Yes, the check was issue but it took a large amount of time and many calls from my end. In addition the bodily insure claim have not yet even been talked about. I have sign the release form for medical record and my [redacted] had not even picked up a single phone call since the day it was reported. I mean what kind of company is this? I have call at a minimum of at least 30 if not less and not 1 single answer from him. At least the [redacted] for property damage answered twice through this entire process and left me 1 message. On [redacted] end he did nothing to inform me of the process. ([redacted] is the bodily injury [redacted]) very disappointed and very unprofessional.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Back in August of this year, I parked my car in the lot while grocery shopping. The car was hit by a taxi driver insured with Fiduciary Insurance. The police came and did a report. I later contacted Fiduciary where I was instructed to fax a copy of the police report, which I did. Thereafter, it became almost impossible to get someone on the phone. After many days of trying, I finally got to talk to someone. She told me that they had set up a claim and someone would come over to look at the car and assess the damage. A week later, a gentleman came over to look at the car. I thought the next step would be to take the car to a shop for repairs, but I appeared to have been wrong. I heard nothing for six weeks, so I decided to give them a call. I was told that I needed to talk to [redacted] who is the adjuster for the claim. My attempts were unsuccessful for an entire week. I realized that trying to get [redacted] on the phone is almost harder than trying to win the lottery. It is now November and the car is still not repaired. It seems like Fiduciary Insurance is playing games to avoid repairing my vehicle by acting in total ignorance of the issue.Desired Settlement: Fiduciary Insurance needs to repair my vehicle to pre-accident condition.

Business

Response:

Dear Sir/Madam:

I am in receipt of the above referenced complaint and have had the opportunity to review this matter, this review reveals the following:

This complaint is filed by a third party property damage claimant regarding the settlement of his claim.

This matter stems from a commercial policy of insurance, policy number as noted above.

This accident occurred on 8/**/13 and was reported to the company on 08/**/13. A file. was created and loss questionnaires sent to all parties and an appraisal requested.

This examiner informed the complainant that the appraiser would be in touch with him regarding the inspection of his vehicle.

The appraisal was received and indicated $971.29 in damages.

The complainant failed to provide the insurance company with a valid address, the questionnaire which was mailed to the complainant was returned to the insurance company by the post office as undeliverable. This address is the same as that listed on the police report. The

examiner contacted the complainant via cell phone for receipt of a valid address, and the number was not in service. The examiner then proceeded to leave a message on a home number on file.

To date, no response has been received from the complainant.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I faxed the questionnaire to Fiduciary Insurance this morning. It was about information that they had already gotten from the police report that was faxed them.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Complaint #: ID [redacted]

Claim #: [redacted]

Complainant: [redacted]

Please be advised, I have reviewed this file with the assigned examiner and despite the complainant’s statement otherwise, to date the accident questionnaire has not been received. Given the facts of this matter, an offer is in process and will be sent to the claimant.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution maybe satisfactory to me. I've been patiently waiting for the business to come to a conclusion on how we're going to get the matter resolved.

Sincerely,

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Description: INSURANCE AGENCY

Address: 45-07 Davis Street, 3rd Floor, Long Island City, New York, United States, 11101

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