Fifth Region Officials Supplies

Business Response to a Complaint
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Complaint ID#:
***
Company Name:
Fifth Region Officials Supplies
Company Contact:
*** ***
Company Phone:
###-###-####
Company Email:
***
Person Who Sent the Complaint:
*** ***
Staff Member:
Response:
Customer was notified items was on back orderHe could have requested a refund anytimeRefund has been processed
Sent on: 6/24/10:24:AM
Sent by:

I placed an online order with this company and as time passed I didn't receive my products, therefore I attempted to contact themWhen I called their phone I always had to leave a message, their fax number is no longer in service and the only thing I got from emailing them is an automatic confirmation that they received my email and someone would get back to me, THEY NEVER DID!

Mr. [redacted] contacted me about exchanging his shoes. I told him that the shoes must be returned in new condition in the...

original shoe box with all manufacturers tags attached. l explained our refund policy when it comes to the discounted shipping. It is in our Shipping and Returns Policy.
Mr. [redacted] was given an estimated date for the size 10 shoes. They actually came in after we spoke. The date was not a set date as these shoes are seasonal and they are just arriving. He was aggravated that the shoes had not arrived so he wanted to do a refund. I explained to him in great detail the condition of the shoes he returned and that they were not acceptable. We cannot exchange a new pair of shoes for something that is not resalable. l was willing to work something out for him but not on an even exchange as I could not sell the shoes he returned as new.The big issue here is as follows:
He was sent a new pair of shoes in the original manufacturers shoe box. He returned shoes in a brown paper box. Because the shoes were not in the proper box, scuffing occurred which rendered the shoes "not in new condition”. Also the fact that they were not returned in the same condition he received them makes them Ineligible for a return. All our conversations revolved around Mr. [redacted] doing the proper procedures for the return. Mr. [redacted] did not return the shoes properly. They are not acceptable. Our policy is to work with our customers on exchanges due to sizing. All we ask is our customers return the items in the same condition as they received them, like new. We MUST be able to resell the exchanged items. When items are returned in such a condition we reserve the right to discount the Item in order to be able to resell them. We actually advertise 20%, even though we only deducted 15%. We did this in an attempt to help Mr. [redacted] out. Our policies clearly state that in order to qualify for the discounted shipping the customer must keep all items ordered. We deducted $8.85 for the item returned "not in new condition". We deducted $5.00 for the difference in actual shipping and his internet receipt. All well within our Shipping and Returns Policy and exactly what I told him when he demanded a refund.
l have offered Mr. [redacted] a reasonable resolution. He was refunded $45.10. He cannot get a refund on his Original shipping charges as the shoes were delivered to him and the USPS will not refund me those shipping charges. I told him I would refund the $13.85 to him if he paid for the shipping to return the shoes he sent to me "not in new condition”. Very reasonable. He wants a full refund on something that is "not in a condition that I cannot resell to any other customer." That is not possible.
Mr. [redacted] was responsible to return the items in the same condition as he received them. He was told when he asked for an exchange that the shoes must be like new, in the original box with no shipping labels attached. The shoes Were to be returned in a proper shipping container. I explained if he returned them in any condition other than new they would not be accepted or cur handling fees would apply. I explained to him he was responsible for actual shipping charges on the exchanged shoes. He was not guaranteed any date on the exchange. I explained to him the shoes were just starting to arrive. He may state he did not know about the shoes being returned in the original box but he was told this. All vendors required exchanged items to be like new in the original package so that they can be sold to another customer.
Customers bear a responsibility to do what is proper. They cannot expect a refund if they did not protect the item they ship for a refund or exchange or if they do not return the item in the same condition it was received.
I will make him this one time offer. I will charge his card for the $45.10 that was refunded to him, making the shoes $58.95, the original price. I will become whole on the shoe price. I will charge his card for the actual shipping charges of $10.95 and send him the size 10 he requested to exchange. I will charge his card prior to shipment to insure that we receive the funds listed above. The shoes will not be shipped until all funds are secured. I will keep the shoe box for the 10’s. I will ship the shoes in the box he returned the 9 's in. I will not be responsible for the 10’s. Once l ship them they are his, no exchanges, no refunds, no other recourse. They will be his no matter if he likes them or not.
This will be my only offer to him. if he refuses then we will keep our position that the shoes were properly discounted according to common practice, the condition in which they were returned and our published Shipping and Returns Policy.
Sincerely,
[redacted]
Fifth Region Officiais Supplies

Business Response to a Complaint
Complaint ID#:
"width: 60%; padding: 3pt; text-align: left;"> [redacted]
Company Name: Fifth Region Officials Supplies
Company Contact: [redacted]
Company Phone: ###-###-####
Company Email: [redacted]
Person Who Sent the Complaint: [redacted]
Staff Member:
Response: Items have been shipped and back-ordered items have been refundedSent on: 5/16/10:38:AM

Please disregard my complaint.  The business owner contacted me directly this morning.   [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I have email proofs of where the business threatened to file the order to collection agencies of paypal deemed a refund necessary.Regards,[redacted]

I ordered three whistles for coworker's Christmas presents on December 10th. It took three business days for them to process my order and ship them. When they finally shipped, I received my package when I got home from work on our last day before the holiday, so I knew I was going to have to give them a late present. When I opened the package, I had the wrong items inside.

I immediately called the company to try and get it straightened out, but they were closed. I called the next morning, but I had to leave a message for the sales rep. The person who returned my phone call, whom I learned was the owner for the company, was incredibly unhelpful and unwilling to make it right. He continuously made excuses for himself, stating that he couldn't keep up with the volume, that it was the postal service's fault (my items shipped exactly as they stated by my tracking number), that he wouldn't do everything possible to get my why order overnight shipping, that he is only "human," and they cannot keep up with the technology of larger companies such as Amazon.

I mentioned I had seen some negative reviews while I was waiting for a returned phone call, and he began telling me the stories of why the people who wrote them were in the wrong, listing specifics on their orders (a jacket), and their return timeline. I have found negative reviews for this company on Facebook, Twitter, and here. Their rating on Revdex.com also lists several complaints against this company over the past year. Again, in response to reviews, he puts the blame on the customer. He seemed genuinely concerned about his negative reviews online, as that was a tool that ultimately got him to begin exploring options of how to fix my situation. I should have expected that, especially, for the "owner of the company" should care about my decision to give him my money.

I am a consumer with many options of where I can send my money. When I choose a company, I want to be taken care of as a customer. When I called to try and get this fixed, he should have recognized my frustrations and quickly made it right. Instead, ultimately, I will return my items, get a refund, and shop elsewhere.

I am very disappointed with this company; I will not choose it again, and I urge you not to as well.

Business Response to a Complaint
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Complaint ID#:
[redacted]
Company Name:
Fifth Region Officials Supplies
Company Contact:
[redacted]
Company Phone:
###-###-####
Company Email:
[redacted].com
Person Who Sent the Complaint:
[redacted]
Staff Member:
Response:
The Revdex.com receives and files publicly all claims that may be unfair, unreasonable and false. The Revdex.com gives people a voice to vent their frustrations publicly about a company no matter how wrong, untrue or unfair they may be. As a business owner we have to accept that customers, no matter how unreasonable, can have a forum to trash a company because they are upset about a resolution they do not like. Companies have to make judgements on these instances even if it is not in the customers favor. This claim falls within that framework. We did eventually offer Ms. [redacted] a refund of $22 for the alterations. She had already filed a charge-back with [redacted]. That process has to unfold before we can do any other thing on her account. There is a defined procedure. Since then, because we initially denied her refund, Ms. [redacted] has made it clear on more than one occasion her main desire is to do what she can to tarnish our business with her fellow officials, online and anywhere else who has an open forum that will listen. With all that has happened with this customer we feel that it us best for us to end all communications with her and pursue our remedies through the legal system. We will deny her ccharge-back with [redacted], we will not refund any money as we performed the duties she paid for, and will seek legal alternatives for any monies not recovered through this process. We altered her pants and delivered them to her, which is exactly what she paid for.
Sent on: 7/8/2015 11:36:47 AM

Business Response to a Complaint
Complaint ID#:
[redacted]
Company Name:
Fifth Region Officials Supplies
Company Contact:
[redacted]
Company Phone:
###-###-####
Company Email:
[redacted]
Person Who Sent the Complaint:...


[redacted]
Staff Member:
Response:
There was a mix-up in the order. We admit an oversight was made and to close the issue quickly we refunded the customer.
Sent on: 4/24/2015 10:33:08 AM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Only the pants were received. I emailed the business informing them of such. Their response was the box weighed XXX ounces so, therefore the shirt was in there as well.  When I received the box, it looked as if it had been retaped/reused. There was no packing slip inside, just a pair of grey pants.  There should have also been a size large powder blue softball umpire shirt.  The business stated their supplier never makes mistakes and that I should double check the box. I did - no shirt, no packing slip.  At this point, it is what it is, and I am moving forward. I will never purchase from this company again.]
Regards,
[redacted]

PADDING-RIGHT: 3pt">
Complaint ID#:
1[redacted]
Company Name:
Fifth Region Officials Supplies
Company Contact:
[redacted]
Company Phone:
###-###-####
Company Email:
[redacted]
Person Who Sent the Complaint:
[redacted]
Staff Member:
Response:
Item shipped, delivered and was accepted by customer. No further action required.
Sent on: 2/6/2015 11:36:04 AM

[redacted] never actually asked for anything when he called. Just complained but never asked for a refund on the shipping. He indicated to me he was going to file a claim for the total purchase and keep the items. Had he asked for a refund on shipping, without all the other verbiage, we would have...

accommodated him. He has since been refunded his $7.95 shipping upon first request.

Business Response to a Complaint Complaint ID#: [redacted] Company Name: Fifth Region Officials Supplies Company Contact: [redacted] Company Phone: ###-###-#### Company Email: s[redacted] Person Who Sent the Complaint: [redacted] ...

Staff Member: Response: We never mandated that we would not ship to Canada or prefer US addresses. We ship daily to Canada and other foreign countries. We actually prefer to ship direct to the customer's address no matter the address to avoid any confusion or other problems that may arise from third parities handling our customers package(s). The customer requested we ship to a US address to avoid Canadian tariffs, taxes and international shipping charges. We apologize for any miscommunication or any inconvenience we may have caused. We have refunded this as requested. Sent on: 6/13/2016 11:12:37 AM

Business Response to a Complaint
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Complaint ID#:
[redacted]
Company Name:
Fifth Region Officials Supplies
Company Contact:
[redacted]
Company Phone:
###-###-####
Company Email:
[redacted]
Person Who Sent the Complaint:
[redacted]
Staff Member:
Response:
There was a mix-up in the order. We admit an oversight was made and to close the issue quickly we refunded the customer.
Sent on: 4/24/2015 10:33:08 AM

I responded to an email from Revdex.com. At the time of this filing with the Revdex.com he had already been refunded in full for his order. When we received notice from the Revdex.com he did not have an active order with us. It appears the customer asked...

for a refund from us and then filed this with the Revdex.com. We had been in contact in the form of several emails to Mr. [redacted] on our inventory problems with our manufacturer for the items he ordered and he could have asked to cancel this order at any time. Once he did we refunded this immediately.

Business Response to a Complaint
8.5pt">Complaint ID#:
[redacted]
Company Name:
Fifth Region Officials Supplies
Company Contact:
[redacted]
Company Phone:
###-###-####
Company Email:
[redacted]
Person Who Sent the Complaint:
[redacted]
Staff Member:
Response:
I am not sure what caused the delay but in an effort to expedite a resolution to Mr. [redacted], we have issued a full refund.
Sent on: 10/26/2015 10:47:37 AM

Business Response to a Complaint Complaint ID#: [redacted] Company Name: Fifth Region Officials Supplies Company Contact: [redacted] Company Phone: ###-###-#### Company Email: [redacted] Person Who Sent the Complaint: [redacted] ...

Staff Member: Response: Items have been shipped and back-ordered items have been refunded. Sent on: 5/16/2016 10:38:28 AM

[redacted] never actually asked for anything when he called. Just complained but never asked for a refund on the shipping. He indicated to me he was going to file a claim for the total purchase and keep the items. Had he asked for a...

refund on shipping, without all the other verbiage, we would have accommodated him. He has since been refunded his $7.95 shipping upon first request.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Dear Revdex.com,
Regarding our complaint number [redacted], the company is not being truthful in stating that I had been notified that the items were on backorder.  The status on my account prior to filing the complaint stated:  awaiting shipment.  
If the items had been on backorder, then my account should have stated this. Also, my e-mails and/or phone calls should have been returned telling me that they were on backorder.  
It is easy to ignore a customer and later give the Revdex.com and the customer false information to "cover their [redacted]."
Sincerely,
[redacted]
Regards,
[redacted]

Business Response to a Complaint
Complaint ID#:
[redacted]
Company Name:
Fifth Region Officials Supplies
Company Contact:
[redacted]
Company Phone:
###-###-####
Company Email:
[redacted].com
Person Who Sent the Complaint:...


[redacted]
Staff Member:
Response:
The Revdex.com receives and files publicly all claims that may be unfair, unreasonable and false. The Revdex.com gives people a voice to vent their frustrations publicly about a company no matter how wrong, untrue or unfair they may be. As a business owner we have to accept that customers, no matter how unreasonable, can have a forum to trash a company because they are upset about a resolution they do not like. Companies have to make judgements on these instances even if it is not in the customers favor. This claim falls within that framework. We did eventually offer Ms. [redacted] a refund of $22 for the alterations. She had already filed a charge-back with [redacted]. That process has to unfold before we can do any other thing on her account. There is a defined procedure. Since then, because we initially denied her refund, Ms. [redacted] has made it clear on more than one occasion her main desire is to do what she can to tarnish our business with her fellow officials, online and anywhere else who has an open forum that will listen. With all that has happened with this customer we feel that it us best for us to end all communications with her and pursue our remedies through the legal system. We will deny her ccharge-back with [redacted], we will not refund any money as we performed the duties she paid for, and will seek legal alternatives for any monies not recovered through this process. We altered her pants and delivered them to her, which is exactly what she paid for.
Sent on: 7/8/2015 11:36:47 AM