Fifth Third Bank

September 23, 2014
 
[redacted]
 
Re:  Customer
service complaint
 
Dear Ms. [redacted],
 
We received a copy of your complaint filed with the
Revdex.com regarding your experiences at...

several of our financial
centers.  We appreciate the time you have
taken to express your thoughts and concerns regarding this matter.  On behalf of the Bank, please accept my
sincere apologies for the frustration you experienced regarding these matters.
Your comments regarding customer service at the various
financial center locations that you visited are very concerning.  Please be assured that your concerns have
been forwarded to the relevant parties for review.  We strive to provide accurate and
professional service, and I regret that was not your experience.  We appreciate your feedback as it assists us
in identifying problems and to continuously improve the level of service we
provide to our customers.
Please be assured that our financial centers are able to immediately
cash international checks that are written for less than $[redacted] whether the
check is written in United States dollars or a foreign currency.  International checks of $[redacted] or more may
require the Bank to send the check back to the issuing financial institution to
obtain the funds directly before the funds can be released to the customer.  With regard to your requested name change,
our records indicate that while we attempted to process the name change, the
request was not submitted correctly and your name in our systems remained the
same.  I regret that your name was not
adequately updated in our systems and that you were unable to have the $[redacted]
international check cashed.  If you still
have the check, please feel free to take the check to any Fifth Third Financial
Center for processing.
 
Mr. [redacted] visited the [redacted] to
withdraw the funds from your joint savings account and to have the account closed.  I confirmed that the account was closed on
September 18, 2014.  Please note that at
that time, there was $[redacted] of interest owed to you that had accrued on the
account.  At the time of the account
closure, the Bank waived the $[redacted] as a closure fee; however, these funds
should have been provided to you.  Please
be assured that on September 19, 2014, the [redacted] Manager
[redacted] mailed you a check to the address listed above for the $[redacted]
that is owed to you.  I apologize that
these funds were not provided with the cashier’s check that was issued on
September 10, 2014.
We regret that you felt the need to close your account
and we hope that you might consider using Fifth Third Bank again in the future
for your banking needs.  While you have
closed your Fifth Third accounts, I would be happy to update your name in our
systems so that any future documentation will be correctly addressed to
you.  Please submit a copy of your
driver’s license or marriage certificate to me using the address listed below.  Alternatively, you may fax the information to
my attention at [redacted].  I would
be happy to complete the name change.
 
 
Fifth Third Bank
Office of the President
Attn: [redacted]
 
I understand that Mr. [redacted] spoke with Mr. [redacted]
during his visit to the [redacted] regarding your concerns.  If you have additional questions or would
like to further discuss these concerns, please feel free to contact me directly
using the phone number listed below.
 
We appreciate your patience while we researched this
matter.  If I can be of any further
assistance, please contact me at [redacted], or toll free at [redacted]
 
Sincerely,
[redacted]
Consumer Resolution Specialist
Office of the President
 
Pc:  RevDex.com

We have reviewed the additional rebuttal submitted by [redacted] and we feel that she has not provided any new information in this newest complaint.We have already responded to this customer twice and we stand by our previous responses.Thank you,Lisa S.| Fifth Third Bank Consumer Resolution Specialist| Office of the President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I have spoken to my [redacted] company [redacted]. They received two checks from 5/3 for my home [redacted] payment in the month of July.  One on July 15, 2015 and one on July 21, 2015. This time frame was before the refinance on my house became final. [redacted] refunded one of them in August and 5/3 has shown me that they received that refund.The paperwork that 5/3 sent me in response to this complaint and on my telephone 5/3 app, shows that they paid my home owners [redacted] again on October 7th of 2015.Please look at my old mortgage account and the new one.  I believe you will see that the [redacted] for 2015/2016 was paid twice.It's a shame that I have to do all the detective work to find my answer.
Regards,
[redacted]

[redacted] [redacted] [redacted] Date: November 9, 2015 Account: [redacted] Regarding the Overdraft Fees Assessed to Your Checking Account Dear [redacted]: We received a copy of the rebuttal you submitted to the Revdex.com regarding the overdraft fees that were assessed to your checking account. We appreciate the time you have taken to document your additional thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. However, we stand by the response conveyed in our previous letter dated October 20, 2015. Our position on this matter has not changed. As we previously explained, if a payment to a merchant or creditor is returned unpaid due to insufficient funds, the merchant or creditor may re-present the payment one (1) or more times in an effort to collect the funds. It is not the decision of the Bank to re-present an item paid to a third (3rd) party. It is also important to note that the Bank is authorized to honor any items bearing a customer’s account number if the customer has disclosed that account number to the payee. The customer is subsequently responsible for all properly payable items. This includes the items you authorized with the payees that were re-presented for payment. I have enclosed a copy of our current Rules and Regulations for your review. Please refer to page 15, section 27, for more information. Thank you for your patience while waiting for a response. You are a valued customer, and we look forward to continuing our banking relationship with you. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Elizabeth D. Office of the President Pc: Revdex.com Enclosure (1): Rules and Regulations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted] Thank you for helping I received a letter from Fifth Third bank with an enclosure of there disclosure and there policy and late fee's procedures. They arw standing by there work.  Towards me saying that will not change there actions regarding me being unable to open another bank account anywhere which is very unfair.  Not allowing me to pursue my rights they were wrong by not disclosing and now I'm paying really don't know what else to do at this point. I was treated unfairly.

[redacted] Date: December 4, 2015 Account: [redacted] Regarding Your Mortgage Loan Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com concerning your mortgage loan....

We appreciate the time you have taken to document your thoughts and concerns. We completed a review of the mortgage loan account ending in [redacted]. The current loan-to-value for the account is 84.8%. I have enclosed a copy of the Private Mortgage Insurance (PMI) Disclosure from the loan closing for your convenience. As this document indicates, you have the right to request the PMI be cancelled on or after the date the principal balance of your loan is first scheduled to reach or actually reaches 80% of the original value of the property. The original value means the lesser of the contract sales price of the property or the appraised value relied on by the lender to approve the loan, in this case, the contract sales price of the property was the lesser of the two, which was $495,000.00. Please note the principal balance of your loan is scheduled to reach 80% on June 1, 2018. In addition, if you are current on your loan payments, PMI will be automatically terminated on the date the principal balance of your loan is first scheduled to reach 78%, which is June 1, 2019. For your information, as of December 1, 2015, the principal balance of the mortgage loan is $419,975.25. Once the conditions have been met, per the PMI Disclosure, you may submit a written request to cancel the PMI. This request should include your full name, your full account number, a brief request to have the PMI removed from the escrow account, and your signature. On November 9, 2015, we received your request for a reappraisal of the property, in the interest of removing PMI from the mortgage loan, and the enclosed appraisal consent form was sent to you. It should be noted that the loan-to-value criteria with a reappraisal request does not follow the same guidelines as the PMI removal based on the original value as outlined above, and the qualifications for PMI cancellation with a reappraisal of the property varies by investor. If you choose to move forward with the reappraisal of the property, in order to remove PMI, the loan-to-value must be at 75.00% or below. I am sorry for frustration this may cause you. Thank you for your patience while we researched this matter for you. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, April Q. Office of the President Pc: Revdex.com

[redacted] We have responded to [redacted] twice on this matter. We have fully researched his concerns and already provided him with all the information related to his issue. His additional rebuttal did not provide any additional information. Therefore, we stand by our previous response and consider this issue closed. Thank you, Lisa S.  Fifth Third Bank Consumer Resolution Specialist| Office of the President[redacted]P: ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted]Date: July 10, 2015Regarding Your Bank Owned Home PurchaseDear [redacted]:We received a copy of the letter you sent to the Revdex.com. We appreciate the time you have taken to document your thoughts and concerns...

regarding this matter.On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the Bank. I also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction.According to page five (5), paragraph twelve (12) of the purchase contract for the property located at [redacted], the items that the Seller, in this case Fifth Third Bank, is obligated to repair or replace may be inspected by a person who specializes in and holds an occupational license (if required by law) to conduct home inspections or who holds a [redacted] license to repair and maintain the items inspected. The Seller is only obligated to make such general repairs as are necessary to bring the specified items to working condition. I have enclosed a copy of the Residential Contract For Sale And Purchase for your review.Fifth Third Bank paid to repair the well located on the property to restore it to a working condition sufficient to satisfy a home inspection. Therefore, the Bank is unable to reimburse you for any expenses paid for additional work performed on the well. We regret any inconvenience or frustration this may cause you.If I could be of further assistance to you, please call me at ###-###-####, or toll free at [redacted], Monday through Friday, 8 a.m. to 6 p.m., ET.Sincerely,Adam P.Office of the PresidentPc: Revdex.comEnclosure: Residential Contract For Sale And Purchase

Can you email the customer back and find out what the card # ends in and what address is associated with [redacted] please?  I’m unable to locate the customer with the information provided.
Thanks,
Heather W.
Fifth Third Bank

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I appreciate the info, but limiting me to scheduling only 4 payments is not reasonable, and a cheap attempt to collect more fees.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
I have spoken to [redacted] at [redacted] today and she stated she has faced the copy of your requested documents prior to your last phone call in August. She also stated she faxed them again on September 2, 2016. She has answered every phone call you have called in on and said that there was no request to return a call from you in her office. I also have a copy of the documents and have mailed them to the insurance department of Fifth Third Bank. Once again their documents show that in fact my policy was effective March 2016 and not May 20116 as you have stated.  I choose not to upload files here as these documents have sensitive information in them and per the Revdex.com site guidelines they ask that no personal information be revealed such as account numbers and social security numbers which this document contains both. We are at an impasse since Fifth Third Refuses to acknowledge the receipt of these documents and choose not to refund money that has been stolen from me. I stand by every single complaint I've filed and warn consumers to stay away from this bank. The only reason the rating isn't lower is because they continue to answer complaints not resolving the issue and customers just give up and don't respond to the claims any longer which is a shame they are getting away with taking customers money that does not belong to them and also employing rude aggressive and hateful people. Consumers have rights and these people skirt the law on many of their collection calls which can be viewed in all of my previous complaints! I will be sending these documents and all of my letters from Fifth Third Bank by mail for review of The Revdex.com where it will also show that the initial letter sent to me stated the insurance policy they purchased was for the months of March April and May 2016 not December-May as stated by this lady. I also am still being refused to repair damage done to my car in February 2016 by their insurance department despite the fact they retro charged me for a policy as stated in these claims from Fifth Third Bank. 
Regards,
[redacted]

[redacted] [redacted] [redacted] Date: October 26, 2016 Account: [redacted] Regarding Your Checking Account Dear [redacted]: We received a copy of your complaint filed with the Revdex.com (Revdex.com) regarding your checking account. We appreciate the time you have taken to express your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for the frustration you experienced regarding this matter. However, we stand by our previous correspondence dated October 4, 2016, regarding the $260.27 Automated Clearing House (ACH) transaction to [redacted]. Our position on this matter has not changed. For your reference, I enclosed a copy of our previous correspondence. I understand that you provided an ACH cancellation form to revoke your authorization of the transaction in question. Please note that Fifth Third Bank does not utilize a form like this. However, when a stop payment is completed, we send a form to you to sign and send back. Per our conversation on October 11, 2016, you advised that you obtained the form from the merchant that was drafting your account and you were advised to take it to a banking center. Unfortunately, I was unable to locate a recording of your phone call with a Bank employee who provided this information. I am sorry for any dissatisfaction this may cause you. Please note that we cannot prevent an authorized ACH transaction with a third-party form. You had the option to request a stop payment with the Bank, which you declined. I am sorry that you were advised to bring the documentation to the banking center. During our conversation on October 11, 2016, you advised you could provide a copy of the authorization cancellation form. As of October 18, 2016, I have not received the requested documentation. If you cancelled the recurring payment with the merchant, you may wish to contact our Dispute Department to dispute the $260.27 ACH transaction. If you would like to dispute the transaction, please contact our Dispute Department at ###-###-####. That department is available to assist you Monday through Friday from 7 a.m. to 8 p.m., ET, and on Saturday from 8:30 a.m. to 5 p.m., ET. I certainly understand your frustration because we were unable to open a new account for you as an eAccess checking account. Fifth Third Bank discontinued this account in 2015. Because you closed the checking account, we were unable to open a new eAccess checking account for you. Typically, we are unable to reopen closed checking accounts after more than sixty (60) days has passed. However, because you were provided incorrect information so you could not fully understand the ramifications of closing the account, we were able to make an exception to reopen your eAccess checking account. Your account ending in [redacted] was reopened on October 22, 2016. You can now continue to use your e-Access checking account for your banking needs. Additionally, I have waived all remaining monthly service charges from your Essential checking account. The total fee waiver totals $49.00. Please note that if you do not close the Essential checking account before November 21, 2016, another service charge will be assessed if you do not complete the activity needed to earn out of the fee. We will not waive additional fees from the Essential checking account if it is not closed before the next fee is assessed. Additionally, we will not be able to reopen the eAccess checking account in the future if it is closed again. In our previous correspondence, you were advised that the Essential checking account was opened at the [redacted] Main Banking Center. Unfortunately, this information was not correct. Your Essential checking account was opened over the phone with our New Accounts Department on February 5, 2016. The account was assigned to the [redacted] Main Banking Center. I am very sorry for the misinformation you received, and I appreciate your feedback that alerted us to this error. Please be assured that I have forwarded this situation to the relevant Bank personnel. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experienced. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Shawna H.Office of the President Pc: Revdex.com Enclosure: Previous Response

[redacted] Date: July 31, 2015 Account: [redacted] Regarding Your Platinum [redacted] Dear [redacted]: We received a copy of your additional complaint filed with the Revdex.com regarding your Platinum [redacted] account. I am sorry that our previous response did not address all of your concerns. You mentioned that the dates on our letters to the credit reporting agencies are incorrect. We reviewed the letters and determined that our request was to remove an inquiry dated June 17, 2014. However, it should have been to remove an inquiry dated June 17, 2015. Please be assured that we have sent updated requests to the credit reporting agencies to remove our inquiry dated June 17, 2015. Copies of our new request are enclosed for your review. I apologize if you found that our previous response was contradictory. The Bank strives to ensure all employees are working within the established policies and procedures, and in a manner that is of a benefit to our customers. For these reasons, we are completing an internal investigation regarding the credit card application that was submitted on your behalf; however, we will be unable to advise you of any corrective actions. While we cannot provide you with this information, we still appreciate your patience while have researched your complaints and worked toward a resolution of removing the credit inquiry from your credit reports. Please be advised that we have taken the necessary steps to remove the inquiry from your credit report in order to mitigate any potential impact it may have had on your credit. We consider these actions sufficient to resolve the matter, and we are unwilling to provide you with financial compensation as requested. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Shawna T. Office of the President Pc: Bureau, Revdex.com Fifth Third Bank, Member FDIC. Equal Housing Lender. Fifth Third and Fifth Third Bank are registered service marks of Fifth Third Bancorp Enclosure: Credit Bureau Letters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
[redacted]  FIFTH THIRD BANK Christopher S. Greg D. C. 5050 Kingsley Dr CINCINNATI OH 45227  December 8, 2016  RE: ACCOUNT # [redacted]  Sir/Madam:  On 12/07/2016 I received three letters from FIFTH THIRD BANK giving yourself permission to make automatic withdrawals from my joint checking account. These three letters were dated 11/28/2016. Enclosed please find these three letters, and my previous letter to FIFTH THIRD BANK.  I am writing to request that you immediately cancel these automatic withdrawals from my checking account. These charges are unauthorized. Although I had someone attempt to call and get your correct address and phone number, they were on the phone for an hour and a half and your customer service department was too incompetent to know who you were or your contact information. The Federal Reserve's rules governing pre-authorized transfers (p[redacted] of Regulation E) states the following: "Once a financial institution has been notified that the customer's authorization is no longer valid, it must block all future payments for the particular debit transmitted by the designated payee-originator." Federal law states banks cannot require you to repay a loan by automatic debit from your checking account as a condition for a loan. I would appreciate your immediate compliance with this federal law. Your customer service representative misrepresented activity on my installment loan  account, and forced me under duress into providing my bank account information for automatic withdrawals. According to my records my account with FIFTH THIRD BANK is current with an over payment. of $21.50. Please immediately correct your records. Should your bank threaten repossession, falsely repossess my vehicle, attempt to charge me for your wrongful removal of my vehicle during Thanksgiving holiday weekend, or attempt any other misconduct. I will not hesitate to seek le**l counsel. I consider this matter resolved. Please contact me if you have any further questions. Re**rds, [redacted] Sir/Madam:Enclosed please find copies of my previous two letters that were faxed, and mailed to you, along with 3 letters from you dated 4/28/2016 and 1 letter from you dated 12/03/2016.I am writing to request that you correct your records at once. as I have previously stated payment for December 2016 has already been paid, and my account is presently current with a surplus. Your company has failed to provide any details disputing this fact. Please correct your records at once.  It is unacceptable for Fifth Third Bank to continue disrupting my life in a ne**tive manner. Your company's errors have caused enough disruption not only in my financial affairs, but also my family's Christmas holiday season.Failure to correct your records and requesting additional funds above and beyond normal payment amount will be viewed as harassment. A**in, I consider my account current and this matter resolved.Merry Christmas!
Re**rds,
[redacted]

[redacted] Date: March 13, 2015 Account:         [redacted] Re:...

Escheated Escrow Surplus Check Dear [redacted]: We received a copy of your complaint filed with the Revdex.com regarding your mortgage loan account. We appreciate the time you have taken to express your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any frustration you experienced regarding this matter. We completed the 2010 annual escrow analysis on August 26, 2010. During this analysis, which is enclosed for your review, we determine there was an escrow surplus of $226.17. In accordance with the Real Estate Settlement Procedures Act (RESPA), we mailed a $226.17 check to you on August 26, 2010, using the address listed above. However, our records indicate that this check was never cashed. On August 29, 2014, we sent a letter to you explaining the check was not cashed and that the state of [redacted] requires us to notify you that these funds may be transferred to the state if you do not claim them. The enclosed letter states that you needed to contact the Bank by September 29, 2014, to prevent the $226.17 from being sent to the state of [redacted]. Our records indicate that you contacted the [redacted] Banking Center in September 2014, regarding the letter you received. However, you did not bring the notice with you and you were advised that we needed the information that was listed on the notice in order to assist. You contacted the [redacted] Banking Center again with the necessary information on December 29, 2014. The financial center manager submitted the request to have a new check reissued. Unfortunately, the funds had already been sent to the state of [redacted] so we could not reissue the check to you at that time. We have determined that the banking center staff should have contacted the Escheatment Department when you first visited banking center in September 2014. This would have prevented the funds for your escrow surplus check from being escheated to the state of [redacted]. Because of this Bank error, we are able to reissue the $226.17 to you. I have confirmed that you spoke to Financial Center Manager [redacted] and provided the necessary documentation for us to reissue the check. It is my understanding that [redacted] attempted to contact you via telephone to verify if you wanted to pick the check up in the banking center or have it mailed to you. [redacted] has advised she was unable to reach you; therefore, the $226.17 check was mailed to you at the address listed above on March 9, 2015. If you do not receive this check by March 23, 2015, please contact me directly using the phone number listed below.We appreciate your patience while we researched this matter and we value your business. If I can be of any further assistance, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET.Sincerely,'[redacted]Senior Consumer Resolution Specialist Office of the PresidentPc: Revdex.comEnclosure: 2010 Escrow Analysis, Escheatment Letter

[redacted] Date: May 10, 2016 Account: [redacted] Regarding the Final Payment for Your Installment Loan Dear [redacted]: We received copies of the complaints you submitted to the [redacted],...

the [redacted], and the Revdex.com regarding the final payment for your installment loan. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. On March 23, 2001, you agreed to a one hundred eighty (180) month installment loan of $65,050.00 with an interest rate of eight percent (8.00%). Your installment loan is a simple interest loan. This means that interest accrues daily on unpaid principal. When we receive your monthly payment, we first apply the funds to all of the interest that has accrued since your last payment. Then we apply the remaining funds to the unpaid principal balance. Your payment habits affect the amount of interest you pay over the life of your loan. If payments are received late during the life of the loan, you pay more in interest over the life of the loan. Because less of your payments are applied to the principal balance, there may be a larger final payment because of fees paid and additional interest charged. I have enclosed a copy of your loan Note for your review. Please refer to the section titled “PAYMENT” for information regarding interest accrual. Please note that the $46,923.97 in finance charges that your Note states you will pay over the life of the loan is based on the assumption that all payments will be paid in the correct monthly payment amount by the due date each month. Your installment loan is considered past due for payment if we do not receive your total monthly payment by the due date indicated on your contract. The final calendar day of your ten (10) day grace period for the loan is not considered the due date for your payment obligations. The grace period indicates when a late charge will actually be assessed to your account for a past due payment. During the life of the loan, many of your payments posted past the due date and even past the ten (10) day grace period. Each time one (1) of your payments was received after the ten (10) day grace period, a late charge was assessed to the account. Additionally, the collateral was repossessed in September 2009 when the loan was three (3) payments past due. This resulted in a repossession fee of $1,298.00 being assessed to your installment loan, along with an increased interest expense due to the account having a higher principal balance than it should have if the payments were made on time. I have enclosed a copy of your payment history for your review. On February 26, 2016, we sent a final payment notice informing you that a final payment of $6,001.05 was due on March 23, 2016, which was the maturity date for your loan. Your monthly payments up until this point were $621.80. However, due to the many late payments throughout the life of your loan that increased the interest cost associated with the account, you still owed a significant principal balance. When we did not receive your final payment by the end of your grace period, we assessed a late charge of $215.16, which represented 4.00% of the amount due as of March 23, 2016, which was $5,379.12. Please note that the balance was lower due to the payment of $621.80 that we received and posted on March 22, 2016. As of May 10, 2016, your installment loan is due for the full payoff amount of $5,650.71. Interest accrues daily by $1.18. The outstanding balance owed is broken down as follows: ? $5,377.95 outstanding principal balance owed ? $215.16 late charges due ? $57.60 Interest accrued as of May 10, 2016 In order to make arrangements for payment, please contact our Collection Department at ###-###-####. That department is available to assist you Monday through Friday from 8 a.m. to 9 p.m., ET, and Saturday through Sunday from 8 a.m. to 5 p.m., ET. If you are having difficulty making this payment, you may want to contact our Loss Mitigation Department to see if there are any options for which you may qualify. They can be reached at ###-###-####, option four (4), Monday through Friday from 8 a.m. to 5 p.m., ET, and on Saturday from 8 a.m. to 12 p.m., ET. Failure to make suitable payment arrangements may result in negative reporting to the credit reporting agencies, repossession, and referral to a collection agency or attorney. We also conducted a thorough review of the information reported to the credit reporting agencies for your installment loan. We determined that not all of the information reported to the credit reporting agencies was accurate. Therefore, we submitted an update to all four (4) credit reporting agencies to report your installment loan as thirty (30) days past due for April 2016, redeemed repossession, thirty (30) days past due for July 2009, and sixty (60) days past due for August 2009. Please allow up to thirty (30) days for the credit reporting agencies to update their reporting. If you would like to contact the credit reporting agencies directly, their contact information is listed below: ? [redacted] ###-###-#### ? [redacted] ###-###-#### ? [redacted] ###-###-#### ? [redacted] ###-###-#### Thank you for your patience while we researched this matter. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Shawna T.Office of the President Pc: [redacted], Revdex.com Enclosures (2): Installment Loan Note, Payment History

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
This company is a burden to consumers, I made a payment on Dec.3 2015 and based on their letter my payment was due on Dec.6, 2015. So again how was I late on my payment. So FIFTH THIRD IS SAYING THAT MY PAYMENT ON DEC. 3,2015 WAS NOT CONSIDERED A PAYMENT, because it was not paid on Dec.6 2015. My statements say that payment is due by the 3rd of the month, so  why on the sixth was my payment considered not paid. This is the magic question, the confusion of  payments with this company is the real problem. I always made my payment by the 3rd of each month, but because they conveniently changed  to then due date to the 6th of every month, WOW!!!  Now this is a problem. Whatever.!!!!! No resolution will come to this matter, this is BIG business and do not care,  THEY  do consumers wrong every day I am sure. they screwed up, and I would never be able to prove they are wrong, not until 100 OR 1000 people have this problem will anyone see this is a BIG CONSUMER problem, with this bank.  How can this business still accrue late fees and interest, on a decision they made to revoke this credit card???? There will never be a reasonable solution, minorities, little people, whatever you call us always get the wrong end of the stick and guess what they continue to get away with it. Thanks for posting it on your web site, because there will be others with this issue, guaranteed.
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I find Fifth Third Bank is forcing me to accept their resolution of this matter.  The timeliness of the resolution of this complaint is an unacceptable one for a financial institution. Fifth Third Bank charges consumers/customers daily fees for bank overdrafts, in the amount of $25 for the first overdraft.  Then they charge $8 for every day thereafter.  It took 21 days for Fifth Third Bank to come up with the solution to refund me the $80 their faulty ATM kept during a deposit that took place 21 days ago.  Fifth Third Bank should be reimbursing me a total of $193 although their administration states they cannot refund me the same fee they charge their customers!  I will be blogging about my experience as I have kept a thorough record of this event.  
Regards,
[redacted]

[redacted] Date: February 19, 2016 Account: [redacted] Regarding Your Mortgage Loan Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com concerning your mortgage loan....

We appreciate the time you have taken to document your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for the difficulties you have experienced with your mortgage loan. It was certainly not our intention to cause you any hardship. We strive to provide an exceptional experience to our customers, and I am sorry we did not meet your expectations. I also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. We completed a review of the mortgage loan account ending in [redacted]. On August 19, 2015, we sent the enclosed letter to the address listed above requesting proof of payment for the 2014 property taxes due to [redacted]. As explained in this letter, if acknowledgement of payment was not received within thirty (30) days from the date of the letter, to protect our interest in the property, further action may be taken which may include payment of the delinquent taxes and establishing an escrow account for the future. Because we did not receive proof of payment for the 2014 property taxes due to [redacted], on November 3, 2015, we submitted a payment for the delinquent taxes in the amount of $330.00. Please refer to page four (4) of the enclosed Mortgage, which explains that the Bank may exercise its rights to pay escrow items and the borrower is obligated to repay the lender. On November 10, 2015, we sent the enclosed letter and Corrected Annual Escrow Account Disclosure Statement to the address listed above explaining that the Bank had paid the delinquent taxes and an escrow account was established for the future tax payments. As explained in the escrow statement, projected payments were scheduled to be disbursed in January 2016, and June 2016, in the amount of $4,383.50 each for the [redacted] property taxes. This statement also presented the three (3) options available to pay the escrow shortage in the amount of $6,174.68, which included the following: 1. Pay the escrow shortage of $6,174.68 in twelve (12) payments of $514.55. These shortage payments would be included in your new monthly payment of $2,656.57, which would begin January 1, 2016. 2. Pay the escrow shortage of $6,174.68 in full by November 20, 2015.Your new monthly payment would be $2,142.02. 3. Pay part of the escrow shortage of $6,174.68, and the part that is not paid would be divided evenly and added to your mortgage payment each month for the remainder of the annual review period. Because we did not receive the escrow shortage payment from you, option one (1) was chosen by default and effective January 1, 2016, your new monthly payment was $2,656.57. On November 20, 2015, you contacted our Customer Service Department to inform us that the taxes were current and the proof would be faxed in so we could request a refund from the [redacted]. On November 30, 2015, the document from [redacted] showing the penalty was waived was faxed to the Bank. Because we received this documentation, we requested these funds to be returned by [redacted], and on December 11, 2015, we received the $330.00 credit to the escrow account. Because these funds were credited to the account, on December 22, 2015, we reanalyzed the escrow account, and sent the enclosed Corrected Annual Escrow Account Disclosure Statement to the address listed above. As explained in the escrow statement, projected payments were scheduled to be disbursed in January 2016, and June 2016, in the amount of $4,383.50 each for the [redacted] property taxes. This statement also presented the three (3) options available to pay the escrow shortage in the amount of $5,844.68, which included the following: 1. Pay the escrow shortage of $5,844.68 in twelve (12) payments of $514.55. These shortage payments would be included in your new monthly payment of $2,629.07, which would begin January 1, 2016. 2. Pay the escrow shortage of $5,844.68 in full by January 1, 2016. Your new monthly payment would be $2,142.02. 3. Pay part of the escrow shortage of $5,844.68, and the part that is not paid would be divided evenly and added to your mortgage payment each month for the remainder of the annual review period. Because we did not receive the escrow shortage payment from you, option one (1) was chosen by default and effective January 1, 2016, your new monthly payment was $2,629.07. It should be noted that full or total monthly payment amounts are required before we can post a payment to your mortgage. A full monthly mortgage payment includes your total principal and interest payment due, plus your monthly tax and insurance obligations. If we do not receive the total mortgage payment that is due, any funds or partial payments that we receive may post to the account in an unapplied state. Any unapplied funds may be reapplied or returned to you at a later time depending on the degree of delinquency on the mortgage account. We also reviewed the recent payment to the account. As explained in the enclosed Note, your full payment is due by the first day of each month. If you do not pay the full amount by the end of the fifteen (15) day grace period, a late charge will be assessed to the account in the amount of 5% of the overdue principal and interest payment. On January 15, 2016, we received your payment in the amount of $1,411.44, because this payment didn’t satisfy the payment due for January 1, 2016, in the amount of $2,629.07, the funds were posted to the account as an unapplied credit. We understand your concerns about the collection notices you received. Our Collection Department sends these notices to customers when a full payment is not received by the due date. They are a failsafe Fifth Third Bank has put in place to make our customers aware of past due payments in an effort to help them avoid late charges and negative credit bureau reporting. They are certainly not intended to cause you any hardship or frustration. Our review of your escrow account has determined that a disbursement was made on January 5, 2016, to [redacted] for the property taxes in the amount of $4,147.46. On February 18, 2016, we submitted a request to [redacted] to have this payment returned to the Bank. We apologize for any additional concern it may have caused when we were initially informed by [redacted] that they were unable to return the funds to the Bank. We have been advised that it may take up to four (4) weeks for the payment to be returned to the Bank. Although we are waiting on the payment to be returned, in the interest of customer service, we have removed the escrow from the mortgage and adjusted the monthly payment amount to $1,411.44, effective for the payment due for January 1, 2016. We expect that [redacted] will return the funds directly to the Bank. However, if [redacted] returns the funds to you, these funds would need to be promptly returned to the Bank to avoid further escrow activity and adjustments to the monthly payment. As we previously mentioned, your monthly payment amount has been adjusted to $1,411.44, effective for the payment due for January 1, 2016. The following payments have been applied to the mortgage loan: ? We received your payment on January 15, 2016, in the amount of $1,411.44, which was applied to the mortgage loan to satisfy the payment due for January 1, 2016, in the amount of $1,411.44. ? We received your payment on February 16, 2016, in the amount of $1,411.44, which was applied to the mortgage loan to satisfy the payment due for February 1, 2016, in the amount of $1,411.44. Because this payment was received on the first business day of the week, the payment was backdated to the previous Friday, February 12, 2016, to allow for the possibility that the grace period may have ended over the weekend. It should also be mentioned that because these payments were adjusted, there will be no delinquent credit reporting sent to the credit reporting agencies. In addition, the payments were received prior to the end of the grace period, and there were no late fees assessed to the account. Thank you for your patience while we researched this matter for you. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, April Q. Office of the President Pc: Revdex.com Enclosures: Mortgage, Proof of Payment Letter, Delinquent Tax Payment Letter, Corrected Annual Escrow Account Disclosure Statements, Note