Fifth Third Bank

A name on the account is [redacted]. She is my wife.

[redacted] [redacted] [redacted] Date: November 15, 2016 Account: [redacted] Regarding Your Installment Loan Account Dear [redacted]: We received a copy of your complaint filed with the Revdex.com (Revdex.com) regarding...

your installment loan account. We appreciate the time you have taken to express your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any frustration you experienced regarding this matter. On February 26, 2010, you agreed to a seventy-five (75) month vehicle installment loan in the amount of $28,865.66. Per the enclosed contract, the final payment for your loan was due on August 28, 2016. We submit information to the credit reporting agencies each month regarding the payments for the account. Payments received more than thirty (30) days after the due date are reported as late payments. Because the maturity date for the loan is the date by which the loan must be paid in full, the account is reported as late if the final payment due is not paid in full within thirty (30) days of the final payment date. On September 16, 2016, you spoke to our Collection Department to advise you sent a payment to the Bank the previous week. Our Collection Department advised that the loan had to be paid in full by November 28, 2016, which was ninety (90) days after the maturity date. You set up payments for the loan during this phone call. We were able to review the phone call, and we confirmed that credit bureau reporting was not discussed. After reviewing the account, we confirmed that the loan was not paid in full until October 17, 2016. The loan was paid in full more than thirty (30) days after the final payment date; therefore, the thirty (30) day late payment reported for the August 2016 payment is accurate. We are unwilling to remove the late payment from your credit report. I am sorry for any distress this may cause you. Fifth Third Bank complies with the Fair Credit Reporting Act (FCRA) to report accurate account information. Our records reflect that you requested to speak to a supervisor on October 18, 2016. You were transferred and left a voicemail for the supervisor that day. On October 19, 2016, a supervisor named Jessica called you per your request. However, she was unable to reach you and left a message for you. You spoke to the Collection Department again on October 21, 2016. The Collection Department representative you spoke to offered to transfer you to the supervisor’s voicemail, but you declined. I am sorry for any difficulties you experienced when attempting to speak to a supervisor. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experienced. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Shawna H.Office of the President Pc: Revdex.com Enclosure: Loan Contract

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and based on the additional information I received in the mail yesterday, I still have concerns as to whether my account is actually set up for auto pay.  I have attached the 2 letters I received from Fifth Third Bank and both are dated for December 14, 2015.  It may be that they have 2 accounts set up for me now which also is incorrect.  I appreciate the letter from the office of the president and would have accepted that as the resolution prior to receiving the communication in the mail yesterday.  I find it hard to believe a bank this size can continue to harass it's clients over something such as this.  I hope to move my account to a different bank as soon as I can which will be time consuming for me.  I am very unhappy with the lack of professionalism and customer service shown by Fifth Third Bank staff along with the very poor follow up I have seen.
As you can see by the letters attached I am still receiving conflicting information and have doubts about my account being resolved soon.Regards,[redacted]

[redacted] Date: August 4, 2016 Account: [redacted] Regarding Your Installment Loan Dear [redacted]: We received a copy of the rebuttal filed with the Revdex.com regarding your vehicle loan. We appreciate the additional time you have taken to document your new concerns regarding this matter. On July 22, 2016, we received and posted your payment in the amount of $1,500.00. This payment brought your installment loan current. Your next payment of $507.27 will be due on August 10, 2016. As advised in our previous response, according to our insurance center, your comprehensive insurance coverage was cancelled on December 16, 2015. A new policy was written on March 30, 2016, that included comprehensive coverage. However, the effective date for this policy was May 24, 2016. Subsequently, the insurance coverage that was purchased by the Bank, on your behalf, was in effect for December 16, 2015, until May 24, 2016. According to our insurance center, as of July 29, 2016, the letter from your insurance agent had not been received. However, in order for your agent to provide proof that you had comprehensive coverage from December 16, 2015, through May 24, 2016, a declaration page for your policy must be provided. A declaration page is normally the front page of your insurance policy that provides the policy holder’s name and address along with the related car information, policy number, term and effective dates. We will not be able to consider a refund of the forced placed insurance premium until we receive a declaration page showing comprehensive coverage effective during this time. Your insurance agent may fax the declaration page to my attention at ###-###-#### and I will forward this document to our insurance center for review. Thank you for your patience while waiting for our response. You are a valued customer and we hope that you will continue using Fifth Third Bank in the future. If I may be of any further assistance, please contact me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, [redacted] Office of the President Pc: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  The previous letter clearly stated 5th3rd COULD NOT reverse any more charges, however they did. This letter states that they can not reverse anymore of the $802 "At this time". OK well how about tomorrow can you reverse it then? I believe I am being discriminated against because of my socioeconomic status.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  My agent has faced the letter along with your required information multiple times. I have called to confirm with your insurance department and each time I am told they have not received any letter. I had her fax to the number provided in the last answer. Please contact [redacted] at [redacted] ###-###-#### to clear the matter up since your insurance department refuses to help. I will consider it resolved at that point. 
Regards,
[redacted]

February 5, 2015 [redacted].[redacted] Re: Collection Telephone Calls Dear [redacted]. [redacted]: We received a copy of the complaint you submitted to the Revdex.com regarding the telephone calls you received for...

a Fifth Third Bank customer. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. The telephone number you provided in your complaint has been notated so you will no longer receive telephone calls from Fifth Third Bank. We regret that this was not done upon your initial request. I can understand your frustration when this situation occurred. Please be assured that we have contacted the relevant parties to express your dissatisfaction with the telephone calls you received and passed on your concerns. I hope this letter meets your satisfaction and resolves your needs. Thank you for your patience while waiting for a response. It was certainly not our intention to cause you any hardship, and we sympathize with the difficulties you experienced. If I could be of further assistance to you, please contact me directly at [redacted] or toll free at [redacted] Sincerely, [redacted] Senior Consumer Resolution Specialist Office of the President Pc: Revdex.com Fifth Third Bank, Member[redacted]. Equal Housing Lender. Fifth Third and Fifth Third Bank are registered service marks of Fifth Third Bancorp.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   There are MATERIAL FALSEHOODS IN THE RESPONSE.1)  The application completion was done at the branch on 4/15/17.  There were 2 problems: the first application, she did something to cause it to fail to be saved.  We started again; perhaps that should have been a warning.  Once the second application was done, the "system" would NOT allow for printing out of the documents, and I made arrangements to stop by on 4/18/17 to finally pick up the paperwork.  I did not review it on 4/18 at the branch or at home, as I was not available to do so.  I never should have left the office without reviewing them.  I found out on 4/19 around 7 pm that there was a MAJOR problem with the paperwork, that being the loan was not the one I wanted.  I called Ms. B. on 4/20 at 10:24 am, as per my cell phone call log-it was a 7 minute call, and explained the problem.   I was assured repeatedly that there would be no problem changing to the correct loan, and I asked, repeatedly about my credit being hit, for which I was also told there was no reason to do so again.  I made it abundantly clear that I did not think that was the case.  I found out later that same day, around 4:40pm when she called me at home to confirm that yes, there was a problem, and it was exactly the same one I told her would happen:  my credit would be hit again for an inquiry (5 points).  I was livid.  I demanded in that phone call, and a subsequent one closer to 5pm, that I wanted direct phone numbers to headquarters so I could file a formal complaint against her.  All I got was that I "had to let things go thru the proper channels".  Why, so she could falsify information?  No, I began to file a complaint with Revdex.com when even the 800 line for Fifth Third refused to help me with anything.2)  Ms. B. NEVER called me on 4/18.  I came to her office to pick up the paperwork at the agreed upon time after the Saturday printing problems - around 4:30 pm.  As noted above, I failed to look at the papers at the office.  The only time she called me was AFTER I brought up the problem and she said she would check into it.  There is NO call made to my cell number, nor was there a voice mail at my home phone when I got home around 5:30 pm on 4/18.  After returning home around 11 pm that night after going out, there was no voice mail on my home phone either.3)  I was the one who notified Ms. B. of the problem.  She was unaware of the problem until I called her on 4/20, as per above.  So if she says she knew of the problem on 4/18, what the [redacted] did she do because she never called me about it, nor when I picked up the paperwork on 4/18, she NEVER said anything then either. So when on 4/18 did she become "aware" of the problem?  The "response" says she  became aware of the problem on 4/18.  Fat chance, since she had ample opportunity to tell me when I was there, and she DID NOT!As for the records deletion, I frankly do not believe the explanation at all.As for the documents Fifth Third has, that is something I do not believe.  They have credit histories on me; they ran them on 4/15 while the application, or should I say, applications, were being done.  I want them too...all of them.  I don't care if there are 'scoring' things of no interest to me or that I cannot decipher, I demand to receive copies nonetheless, as I want to be able to compare detail info "they" got to what I will get when I get my free reports, as per federal and Georgia state law.As for what happens to Ms. B., frankly the excuse I got from Mr. P. on 4/21 at 4:42 pm (after the Revdex.com complaint was received; it was a 24+ minute call that covered the sequence of events) and on 5/3 at 4:36 pm (which was an 11+ minute phone call that also recovered the sequence of events and included a discussion re: the incorrect timing per Ms. B.s version of events), that she was "new", holds no water with me.  If she was that "new", she should never had been on her own doing banking business with customers.  Period.  The fact that they failed to advise that happened to Ms. B., not even that appropriate re-training was occurring, concerns me, since she is apparently free to pull the same crap as she has done with me.If Fifth Third wants to see my call logs to the branch, ###-###-####, and Mr. P.'s phone number, ###-###-####, I will be happy, along with my attorney, to meet with them to show them to them.The response if not only not accepted, it is outright REJECTED!
Regards,
[redacted]

[redacted]
[redacted]
[redacted] Date:        June 30, 2015 Account: [redacted] Regarding Your Business Line of Credit Dear [redacted]: We received a copy of your complaint recently filed with the Better Business...

Bureau. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. Please be assured that Fifth Third Bank takes your feedback seriously, and I appreciate this opportunity to respond to your concerns. We strive to provide quality service to all of our customers, and I apologize if we failed to meet your expectations. I have shared the information you brought to our attention with the management of the Financial Center you visited. Additionally, our regional management regularly reviews customer feedback as part of our ongoing commitment to improving our operations. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. Your feedback helps us to identify problems and to improve the level of service we provide to our customers. The due date for payments to post to your Business Line of Credit is typically around the 17th of each month. If we receive a payment after the due date on your statement, we would assess a late fee. It is also necessary for a payment to post each statement cycle to satisfy that month’s payment. To satisfy your monthly payment, a full payment needs to be received by the due date indicated on your statement. Unfortunately, the banking center employee who told you to make your minimum payment minus the late fee gave you incorrect information. Reversing the late fee does not count as a full payment, so if you’re making a payment and deducting the $39.00 late fee, you’re not paying enough to satisfy your minimum monthly payment. This created a “snow­ball” effect that lasted from February to June. On June 19, 2015, we began making all the necessary adjustments to your account to correct the prior payments and give you an updated minimum monthly payment requirement for July, 2015. Please find below an accounting of the minimum payments due each month, as well as payments made by you and any fees that were charged and credited to your account. On December 20, 2014, we sent you a statement for your Business Line of Credit indicating that the minimum payment due by January 17, 2015, was $342.00. You made a payment to your account in the amount of $342.00 on January 16, 2015. Unfortunately, there was a delay in the processing of this payment and it didn’t post to your account until January 21, 2015. Due to this reason, the late fee that posted to your account on January 20, 2015, was reversed on January 21, 2015. In addition, we credited your account in the amount of $0.46 for an interest charge adjustment. On January 20, 2015, we sent you a statement indicating that we had not received a payment from you during the previous statement cycle. Due to this reason, the minimum payment due by February 17, 2015, was $724.00, with a past due amount of $342.00. Two (2) payments posted to your account during this statement cycle. The first payment, which I mentioned in the previous paragraph, was made on January 16, 2015, in the amount of $342.00, but posted to your account on January 21, 2015. The second payment was made on February 13, 2015, in the amount of $350.00. The total amount paid by you during this statement cycle was $692.00, however the minimum payment due was $742.00, which was $50.00 short, causing another late fee in the amount of $39.00 to be charged to your account on February 20, 2015. We reversed this fee on March 3, 2015, due to the error. On February 20, 2015, we sent you a statement indicating that the minimum payment due by March 17, 2015, was $376.00. A payment was received from you in the amount of $350.00 and posted to your account on March 17, 2015. However, the payment was short $26.00, which caused another late fee in the amount of $39.00 to be charged to your account on March 18, 2015. We reversed this fee on April 17, 2015, due to the error. On March 20, 2015, we sent you a statement indicating that the minimum payment due by April 17, 2015, was $376.00. A payment was received from you in the amount of $337.00 on April 16,2015, which was $39.00 short of your minimum monthly payment obligation. A late fee was charged to your account on April 20, 2015, due to the full payment not being paid.On April 20, 2015, we sent you a statement indicating that the minimum payment due by May17,2015, was $417.00. During this statement cycle, your account was accessed the annual fee of $100.00. On April 29, 2015, we reversed two (2) $39.00 late fees that were charged to your account, totaling $78.00. In addition, your balance on your line of credit exceeded the limit during this statement cycle and you were charged an over limit fee in the amount of $39.00 on May 20, 2015. We reversed this fee on June 22, 2015, due to the error. We also received a payment from you in the amount of $417.00 during this statement cycle, on May 6, 2015. On May 20, 2015, we sent you a statement indicating that the minimum payment due by June 17, 2015, was $1,060.80. On June 17, 2015, we received a payment from you in the amount of $400.00. In addition, a late fee in the amount of $39.00 that was charged to your account on June 18, 2015, was reversed the following day. We removed the penalty pricing rate that was applied to your account due to the late payments and waived $340.42 in Finance charges that were charged in error due to the penalty pricing rate increase. The most recent statement to be mailed to you was sent on June 20, 2015. This statement indicated that the minimum payment due by July 17, 2015, was $762.00. As of June 22, 2015, we have made all the necessary adjustments so that the account does not show a past due balance. However your statement was already mailed when the adjustments were being made, so unfortunately your statement will not disclose the correct minimum balance requirement for your July 17, 2015, payment requirement. Please use this letter as verification that your adjusted minimum payment obligation due on July 17, 2015, is $341.00. Please note, the Bank did not report any negative information to the Credit Bureaus, so there weren’t any credit bureau adjustments needed. Please be assured that it was not our intention to cause you any hardship. You are a valued customer and we look forward to serving your future financial needs. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely,   Jennifer C. Office of the President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I have attached in my previous email snapshots of my account. It clearly proves that 53 process their transaction after midnight and still charges fees same day. I will take these pictures and post them on social media so people see how 53 bank operates...
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
They were presented with not one but TWO documents stating I had full coverage as of March 2016.the document was provided to Better Business Burea as well. The bank is blatantly stealing money from their customers. Period with proof my agent provided you on3 separate occasions. How can they deny a legal document? My [redacted] agent is also fed up with their incompetence and will present our documents to the [redacted] as well as other outlets to file for Bank Neglagence and Fraud. 
Regards,
[redacted] I have attempted to edit my rebuttal I mistakenly said We were filing with [redacted] but it auto corrected the initials. We are filing with [redacted] who have accepted our case. The bank does not mention the first letter in their answer nor the fact that they received the document that they requested which clearly states I had coverage in March of 2016 not May. Who buys a policy and doesn't have it go into effect for two months? Absurd!

.I spoke to representative on the phone questioning a portion of the statements . I asked them to look at the 700.or so   dollar total for fee's on the account for a  previous cycle. I also explained that at one time I was told I had been charged if I remember correctly close to 2000.00 dollars in other various fee's for a year or two total. PRIOR to thr dates they have submitted on their rebuttle statement. Explaining this to the agent, she said she would take a detailed look at it. Never heard anything until this most recent reply from Revdex.com. What I would liKE. To see is a amount charged for innsuficcient fee's for 2 years prior to all thay have corresponded. Or just a total of these charges over my last 2. To 2.5 years. That should be easy.

[redacted] Date: November 5, 2015 Regarding Your Fifth Third Bank Accounts Dear [redacted]: We received a copy of the complaint you filed with the [redacted], the...

Revdex.com, and the [redacted]. We are sorry to hear about the difficulties that you have experienced and we appreciate the time you have taken to document your thoughts and concerns. We strive to provide quality service to all of our customers, and I apologize if we failed to meet your expectations. Please be assured we have researched your concerns and passed them on to the relevant parties within the Bank. Customer concerns are also reviewed by our executive management as part of our ongoing commitment to improving our customers’ satisfaction. An account owner may submit a request to close their Access 360° Reloadable Prepaid Card either by telephone or in person; however, the customer must first bring the card balance to $0.00. Your personal Access 360° Reloadable Prepaid Card ending in 1449 was closed on October 22, 2015. All Business Checking accounts are charged a $50.00 fee to close the account regardless of how long they have been open. This information is disclosed in our Rules and Regulations handbook and our policy is to provide all new account holders with a copy of this handbook at account opening. We regret if you received conflicting information regarding this matter. In order to provide you with a more positive resolution to your concerns, we have waived the $50.00 fee and closed the checking account ending in 5049 at a zero balance. The active Enhanced Debit cards had already been blocked from use per your request. On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration these matters may have caused you. You were a valued customer and we hope that you will consider us to serve your future financial needs. If I could be of further assistance to you, please call me at ###-###-####, or toll free at 866-360-5353, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Alison S. Office of the President

October 10, 2014
[redacted]
[redacted]
Re: Installment loan xxxxxxx[redacted]
Dear Ms. [redacted],
We
received a copy of your complaint filed with the Revdex.com
regarding your installment loan account. We appreciate the time you have taken
to...

express your thoughts and concerns regarding this matter. On behalf of the
Bank, please accept my sincere apologies for any frustration you experienced
regarding this matter.
Thank
you for taking the time to speak with me about your concerns on October 7,
2014. Per our conversation, our Collection Department has several different
options available to help you pay the loan in full so that we do not repossess
the vehicle or charge off the account. Please contact Collection Manager [redacted]
[redacted] directly at [redacted]. Mr. [redacted] can explain to you the options
that we have available so you can determine what will work best for you.
Your comments expressing less than quality service are
very concerning and have been forwarded to the appropriate personnel. We
appreciate your feedback as it assists us in identifying problems and to
continuously improve the level of service we provide to our customers. However,
I cannot inform you of specific internal corrective actions that may be taken
to resolve this matter.
We appreciate
your patience while we researched this matter. If I can be of any further
assistance, please contact me at [redacted], or toll free at [redacted]
[redacted]
Sincerely,
[redacted]
Consumer Resolution Specialist Office of the President
Pc: Revdex.com

[redacted] Date: December 21, 2015 Account: [redacted] Regarding Your Installment Loan Dear [redacted]: We received a copy of your complaint filed with the Revdex.com, concerning the overpayment refund for...

your installment loan ending in [redacted]. We appreciate the time you have taken to express your concerns regarding this matter. We would like to offer our sincere apologies for any inconvenience this matter may have caused you. Your feedback is important to us, so that we can better understand how we can improve our service to you. Additionally, customer feedback is reviewed by our Senior Management as part of our ongoing commitment to improving our customers’ satisfaction. On December 16, 2015, the over payment refund of $224.94 was sent via overnight delivery to the address above. The UPS tracking information shows that the check was delivered at 9:52 A.M. on December 17, 2015. It was not our intention to cause you any hardship, and we sympathize with the difficulties you have encountered regarding this account. We believe your issue was resolved accordingly, and I hope that this letter will meet your satisfaction. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Elizabeth J. Office of the President

[redacted] Date: September 8, 2016 Account: [redacted] Regarding Your Fifth Third Bank Mortgage Loan Dear [redacted]: We received a copy of the follow up complaint you filed with the Revdex.com regarding your mortgage loan. We appreciate the time you have taken to document your thoughts and concerns regarding this matter, and we sympathize with the difficulties you have experienced. On behalf of the Bank, we would like to offer our sincere apologies for any inconvenience or frustration you may have experienced. However, we stand by our previous responses sent to the above address on August 31, 2016. I have enclosed a copy of our previous written response for your review. Our position on this matter has not changed. As mentioned in our prior response, an escrow account was established for the mortgage loan ending in [redacted]. The parcel number associated with your mortgage loan is [redacted]. Our research has confirmed the Bank has paid your property taxes, with the most recent payment being made to [redacted] County on July 8, 2016. Our research was unable to locate a mortgage loan and/or escrow account for the property located at [redacted], in [redacted], [redacted]. For your review and verification that this property is not included in your mortgage ending in [redacted], I have enclosed a copy of the appraisal dated July 22, 2014. Please note the address and parcel number on the appraisal, [redacted], Assessor’s Parcel # [redacted]. I hope this correspondence cleared up any outstanding questions you had related to this issue. We truly value your business, and we look forward to continuing our banking relationship with you. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Patrick S.Office of the President PC: Revdex.com

September 30, 2014
[redacted]
Re: XXXXXX[redacted]
Dear Ms. [redacted],
We received a copy of your complaint filed with
the Revdex.com, regarding a payment submitted for your closed
mortgage loan account. We appreciate the time you have...

taken to document your
thoughts and concerns regarding this matter.
Your comments expressing
less than quality service are very concerning. On behalf of the Bank, please
accept my sincere apologies for any inconvenience this matter may have caused
you. We strive to provide professional and accurate service to our customers
and we regret if that has not been your experience.
On December 28, 2010, a
payoff in the amount of $[redacted] posted to your mortgage loan and the
account was closed at that time. On July 7, 2014, we received check number
[redacted] in the amount of $[redacted] for your closed mortgage loan. After
further research, I confirmed that the check was not negotiated by the Bank.
Due to the closed status of your mortgage loan, the original unprocessed check
was mailed back to the address on file for your account at that time. We
apologize for any misunderstanding that may have occurred in this situation.
Therefore, we are unable
to issue a refund for the check sent by your bank as payment on the closed
mortgage loan. In order to have a refund issued for this check, please contact
your bank directly so they can verify that the check in question is still
outstanding and credit the funds for this item back to your account.
Ms. [redacted], please be
assured that it was not our intention to cause you any hardship or frustration.
You were a valued customer and we hope that you will consider the Bank for your
financial needs in the future. If I could be of further assistance to you, please
contact me directly at [redacted] or toll free at [redacted].
Sincerely,
[redacted]
Consumer Resolution Specialist Office of the President
Pc: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  It amaze me that a bank this size will not take accountability for there actions. I call the FCC and request this payment to be stop on the 11th and now I have Brandy W. trying to point blame on me the customer. I'm facing a eviction from my home with my children due to the matter since I ddnt had all the money to pay due to the money still being withdrawl and already made arrangements with [redacted]. Also I have a letter that states what I can do and that is what I'm trying to do. Sorry fifth and third the CEO and the bank makes money off the small people putting the money back will not hurt the company all. Fix the issue please I'm homeless now. 
Regards,
[redacted]

[redacted]
[redacted]Date: April 10, 2015Account: [redacted]Re: Title for Vehicle Installment LoanDear [redacted]:We received a copy of the complaint you filed with the Revdex.com concerning the title for your vehicle installment...

loan. We appreciate the time you have taken to document your thoughts and concerns.On behalf of the Bank, please accept my sincere apologies for the level of service you received from the Bank. Please be assured Fifth Third Bank takes these matters seriously, and we strive to provide an exceptional experience to our customers. After receiving your complaint, I forwarded your concerns to the relevant parties within the Bank who thoroughly researched this matter. I also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers' satisfaction. However, I cannot inform you of any specific internal actions that may be taken.In our research, we found that the dealership in [redacted] where the vehicle was purchased provided an electronic title to the Bank on January 14, 2015. Because the vehicle was to be registered in [redacted], it was the responsibility of the dealership to provide you with an [redacted] paper title. Unfortunately, the dealership in [redacted] did not follow the appropriate process to title the vehicle in another state. After contacting the Bank, you requested the title transfer from [redacted] on March 4, 2015, [redacted] received the paper title from the state of [redacted] on March 10, 2015, and forwarded the title to the [redacted] DMV on March 18, 2015, to complete the state-to-state transfer. I apologize for any misinformation that may have been received and any inconvenience this may have caused. Because we value your business, we will reimburse the $36.00 fee that you incurred from [redacted] as well as the $50.00 penalty that was assessed for the delayed registration in the state of [redacted]. Please find the enclosed checks totaling $86.00. I hope this letter meets your satisfaction and resolves your needs.Thank you for your patience while we researched this matter for you. We truly value you as a customer, and we look forward to continuing our banking relationship with you. If I could be offurther assistance to you, please contact me toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET.Sincerely,[redacted]Consumer Support Specialist Office of the PresidentPc: Revdex.com Enclosure (1): Check

[redacted]. [redacted] Date: October 23, 2015 Account: [redacted] Regarding Your Credit Card Account Dear [redacted]: We received a copy of the complaint filed with the Revdex.com regarding finance charges on...

your credit card account. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. We conducted a thorough review of the activity on your credit card account from June 2013 until December 2013. Our review determined that our payment service, Auto BillPayer, was making the minimum payments to your credit card account each month. Therefore, the interest charges that posted to your credit card account during that time are accurate and we are unable to waive the finance charges, as you have requested. According to your complaint, during 2013, you sent in check payments to the Bank to pay off the full balance owed on your credit card account, but the checks were never processed. After reviewing your credit card statements, we discovered that the only payment that we received was made on November 20, 2013, in the amount of $2,760.00. I have enclosed the related credit card statements for your review. I apologize if the payments that you mailed in were not processed. If you can provide proof of the payments sent, I would be happy to research this matter further. We hope this response will help you understand Fifth Third Bank’s position going forward. We appreciate your patience while we researched your request. If I may be of further assistance to you, please call me at ###-###-#### or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Lisa S. Office of the President Pc: Revdex.com Enclosure: Credit Card Statements