Figi's

***, We have spoke with [redacted] via telephoneWe will be sending him a declaration which he will need to complete and send back to usOnce we receive this back we will report this to the credit bureaus and credit the balance on this account - [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

***, The response sent to [redacted] is listed below: "Dear [redacted] , This email is in regards to the complaint you filed with the Revdex.com We have attempted to resolve this issue via telephone but were unable to reach youWe are sorry to hear of the poor service you receivedPlease be assured this is not our standard practiceWe have applied a credit in the amount of $for the No Sugar Added Sweet RollAn invoice has been sent to you for your records If you have additional questions or concerns, please feel free to contact us at ###-###-####Thank you and have a great day Figi's Customer Care Team"

***, The response sent to [redacted] is listed below: Dear [redacted] , This email is in regards to the Revdex.com complaint you filed We are sorry to hear of the error made on your orderWe would be happy to send a letter of apology to your auntAlso we would like to send either a gift certificate or a reshipment of this order to ***Please let us know how you would like this resolved We look forward to hearing from youYou can contact us at ###-###-#### Figi's Customer Care Team

***, We were working with Recovery to resolve this issueWe were informed that this account was written off in July and his telephone numbers has been removedThere is nothing more we can doAlso once a request has been made for removal from mailing list additional mailings may be received as our mailing are pre printedThe response sent to [redacted] is listed below: "Dear [redacted] , This email is in regards to the complaint you filed with the Revdex.comWe have been working with our Recovery Department to resolve this issue for youWe have found that this account was written off in July and the telephone numbers have been removed as requested Please be aware catalogs are addressed in advance and you may receive additional mailings before removal is completeWe apologize for any inconvenience this may cause If you have any additional questions or concerns, please feel free to contact us at ###-###-#### and ask to speak with our Recovery DepartmentThank you and have a great day Figi's Customer Care Team"

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint at all I never received any information on anything in regards to a payment plan of a month, also, on the LIES told to me on March 10th, at 10:pm by one of your billing operators, when I had asked to speak to a supervisor on removing this late payment fee charge and any future late fees charges, plus helping me in changing my payment amount from $a month to $a monthI was told that her supervisor can not help me at all and that customer service can help me on removing my late fee charge and then was transfered to customer service I was then told by customer service that the billing operator was lying to me and she was not showing teamwork, why would she lie to me and a supervisor can help me, all I need to do is ask for a payment extension on my payment plan and she transferred me back to billing and no one answeredI hung up and called back at 10:52pm on March 10th, the same night, and all it did was ring I then called the next morning on March 11th, at 8:24am and couldn't get through On March 13th, at 8:21am Figis called me and when I answered, I was immediately hung up on I am trying to extend my payment plan so that I can have my payment amount reduced to $a month, and not have a late fee charged every month so that my balance can be paid in full I want something done about how I was lied to and also have Figis Extend my Payment Plan so that I can pay $a month and not be charged a late fee every month [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

***, We have contacted [redacted] via telephone to resolve this issueWe have found that this order was reshipped as requestedThis was shipped on December 8, After talking with [redacted] we have found that she did receive this shipmentWe will consider this complaint resolved Thanks! - [redacted]

***, We have contacted [redacted] by phone to resolve this issueWe show a 50% discount was applied as promisedWe have applied a credit for the remaining 50% to make a full credit as requested - [redacted]

***, I spoke with [redacted] from our Credit Marketing DepartmentHe will follow up with thisThe response sent to [redacted] is listed below: "Dear [redacted] , This email is in regards to the complaint you filed with the Revdex.com Per our response to your previous complaint we have reached out to have this inquiry removed, however this will not show immediatelyWe ask that you allow time for this process to be completedWe will reach out again to ensure this inquiry is removed as promised If you have additional questions or concerns, please feel free to contact usThank you and have a great day Figi's Customer Care Team"

***, We have contacted [redacted] via telephone to resolve this issueWe have verified the total amount of $has been credited to her order for the casseroles not receivedAlso our records show that a credit was also applied to another order in errorWe will leave this credit for the inconveniences she experienced - [redacted]

***, We have started an unordered merchandise file for ***We will be making the necessary adjustments once we receive the declaration backThe response sent to [redacted] is listed below: "Dear ***, This email is in response to the complaint you filed with the Revdex.comWe are sorry to hear you are experiencing issues with Figi'sOur records show order number 10-63421-was placed on December 6, for the amount of $You stated this order was not placed with your consent; therefore we have started an unordered merchandise fileWe will be sending you a declarationWe request that you complete this declaration and return it back to usOnce we receive the completed declaration back we will be able to make the necessary adjustments to this account If you have any additional questions or concerns, please feel free to contact us at ###-###-#### and ask to speak with our Recovery DepartmentThank you and have a great day."

***, I have called [redacted] and explained that we are waiting on more information regarding this issue from our Recovery DepartmentOnce we receive this information we will contact himWe told him he would hear from us next week regarding this issueHe seemed satisfied with our contact - [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I was informed by Figi's Representative [redacted] that the 30% discount would be applied to the pecan tarts (original product price 32.99) in addition a shipping adjustment was made on the 1st Order and 2nd order as stated in Revdex.com's/Figi's prior communication I also explained that the transaction did start as an online purchase but the software program was experiencing difficulties which forced me to call an agentTo bring this complaint to full resolution, I respectfully request that Figi's send a billing statement/payment coupon book reflecting the adjustments to my home addressThank you Figis and Revdex.com for your prompt responseMay you all have a Happy, Healthy and Prosperous New Year Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

***, After reviewing [redacted] 's order we have found that the arrival date of the shipment going to her address was originally requested to ship "Now" arrivalAfter it was shipped and received we were informed that we sent it too early as they were to be for ChristmasWe sent a second shipment at no additional charge for Christmas arrivalWe do not show any request was made to have the arrival date changed againWe have applied a 50% discount due to her disappointmentOur email response is listed below: "Dear [redacted] , This email is in regards to the Revdex.com complaint you filedWe are sorry to hear of your less than delightful experience Our records show order number 14-01854-was placed on September 18, This order contained gifts shipped to you as well as three other recipientsAll shipments going to recipients were requested for Christmas DeliveryThe shipment going to you was originally requested for a "Now" arrivalThis means that it will ship as soon as the order has been processed and preparedThese gifts were shipped on September 19, On September 24, we received contact informing us that this order arrived too early as it was intended for ChristmasWe reshipped this order at a later date for Christmas arrivalWe do not show another request made to have the arrival date changed back to a "Now" arrivalWe apologize for any inconvenience or disappointmentWe have applied a 50% discount on the shipment going to youPlease allow 1-business days for this adjustment to be posted to your account If you have any additional questions or concerns, please feel free to contact us at ###-###-####Thank you and have a great day Figi's Customer Care Team"

***, We have contacted [redacted] and apologized for the experience she had with our customer serviceWe informed her that a full credit was applied for the order as we were unable to cancel; therefore she will still receive the order at no charge - [redacted]

***, The response sent to [redacted] is listed below: "Dear [redacted] , This email is in regards to the complaint you filed with the Revdex.comWe are sorry to hear you had a bad experience with our company Please be aware all of our promotional offers, payment methods along with payment due dates are source code driven; therefore the source code provided will determine when the payment plan beginsMost source codes that offer the payment plan have payments beginning February 14th, however we do have other source codes with payments beginning soonerPlease be sure to provide the source code offering the payment plan and promotional offer you wish to useWe apologize for any inconvenience or confusion We have changed your payment plan as requestedYour next payment due date is now March 14th as we already received your February paymentWe hope this helps! If you have any additional questions or concerns, please feel free to contact usThank you and have a great day Figi's Customer Care Team"

***, This was actually off his report effective yesterday, April 6,

***, We have contacted [redacted] by phone to resolve this issueWe apologized for the less than delightful experience she has experienced with Figi'sWe discovered that part of order number 14-41355-was already shipped however a credit was applied for the shipped merchandise and we canceled the remaining part of the orderA second order was placed the same day in ***'s accountThis occurred when [redacted] used the cr from ***'s catalog when calling inWe are unable to stop this order as it has already began shipping, however we will also apply a credit for the full amount of for this order Thanks

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have received the credit as was promised Regards, [redacted]