Figi's

***, This was resolved by phoneThe confirmation sent to June is listed below: "Dear June, This email is in regards to the complaint you filed with the Revdex.com At Figi's we realize how important gift giving is and we make every effort to ensure shipments arrive by the date requestedPlease accept our apology for the inconvenience this has caused Per our telephone conversation we have applied a full credit for each shipment that was not deliveredAlso a full credit was applied to the second order which was placed in errorThis second order was placed using Figi's Credit which is what caused the remindersPlease be assured all collection efforts will be discontinued If you have additional questions or concerns, please feel free to contact usThank you and have a great day Figi's Customer Care Team"

***, We have contacted [redacted] via telephone and explained that we have started the Unordered Merchandise processShe will be receiving a declaration in the mail which she will need to complete and send back to usUpon receiving this declaration we will write off all charges on this account We also explained that she can get this notarized if she doesn't feel comfortable with sending in a copy of her license - [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowBecause this inquiry is still showing up on my credit report [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

***, We have contacted [redacted] via telephone and explained there were two orders placedOne which was canceled and the other was shippedAfter explaining this she stated that the second order was requested to be cancelled but it was already shippedShe stated this order was never received; therefore we have applied a full credit due to non delivery - [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below filed a complaint against figis a few weeks ago about id theftsent in police report to them as well as fraud packet theyfinally sent once you got involvedlast night in mail got more bills from themcalled them same old run around they keep letting some one use my social and account that I never openedcalled them or times every time I get billdont know what to do to make them stop letting people use that account or open new accounts with my ss#ok I called they said "we cant do anything about it call the credit department, they said to call the fraud department which I then did and then they send me back to customer service which is where I start! they all say they cant do anything about it! sent them fraud packet along with police reportthe only resolution they offer is they "will remove me from catolog" I keep telling them I dont have a catalog never did have a catalog never heard of figis till I started getting bills removing me from the catalog subscription (which I never have had a catalog from them) is obviously not a solutionthey say they can not close that fraudulent accounti never have and never will order anything from figis Regards, [redacted] ***

***, We have contacted [redacted] via telephone to resolve this issueWe left a voicemail with a phone number to contact us backWe received a voicemail from her husbandWe contacted him back and informed him that we would start an Unordered Merchandise fileThey will receive a declaration which they will need to complete and return to usOnce we receive it back a credit will be applied to the balance on [redacted] 's account Thanks, [redacted]

***, The response sent to [redacted] is listed below: "Dear ***, This email is in regards to the complaint you filed with the Revdex.com We are sorry to hear you found this comforter to be of low qualityOur policy states if you are not completely satisfied with your order, you can return any non-perishable item in its original packaging within days of the receipt of the product for exchange, credit or full refund (excluding shipping and processing charges) As a one time courtesy we will accept the return of the comforter, however because this comforter is sold as a set we are unable to just replace the comforterWe require that the complete comforter set is received back prior to sending a replacement or applying a creditWe have sent you a prepaid return label on February 9th We have applied a 25% discount due to the quality of the comforterPlease allow 1-business days for this adjustment to be applied to your accountIf you choose to return the remaining pieces of the comforter set we will apply a credit for the remaining amount of the comforter set at that time Please be aware there is an additional delivery charge of $on oversized itemsThis information is made available under the product description on our websiteAs a one time courtesy we have applied a credit in the amount of $for this charge If you have additional questions or concerns, please feel free to contact usThank you and have a great day Figi's Customer Care Team"