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The customer purchased several services from us, all of which amounted to $ The first part of the service performed was a Full Trademark Search, this takes on average 2-business days to conduct due to the labor intensive process We completed this part of the service and e-mailed the customer his search report on January **, The cost of this portion of our service is $and was fully rendered on January **, and is documented by the attached e-mail The customer then responded to our e-mail several days later with his approval to move on and prepare his trademark applicationThis is also documented by the attached e-mails We then moved on to the next phase in the process and prepared his trademark application and e-mailed a draft copy to him for review and approval We did not hear back from the customer again for over two months when he e-mailed us telling us that his identity was stolen and he had e-mail issues He asked that we resend that application which we did, also documented in the attached e-mails He then e-mailed us back approving his trademark application Once our service was completely rendered, he filed a dispute with his bank as he decided he didn't want to file his applicationWe offered him a full refund of all services rendered except for the comprehensive trademark search ($175) in order to settle this matter All of this is documented by e-mail

We have done all that we could to correct the communication error We have provided you with a full refund and also honored our services to you We have apologized for the experience that you had and have done all we could to satisfy you Further, the claims that you make about sexism is absolutely falseWe treat every one of our customers with the respect that they deserve We understand you had a bad experience and have done all we can to satisfy your requests.We truly wish you the best of luck If there is anything we can do for you with regards to the trademarks, we will

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Please listen back to the recordings of your phone call and the fact that when a female (myself) asked for things to get done it wasn't possible but when my male business partner asked it miraculously got doneThat my friends is sexism in its finest.I have specifically asked for a WRITTEN (non-email) apology and that is what it will take for this to be resolvedA stamp is fairly cheap and sending two letters in the mail (one from the company and one from [redacted] himself) isn't that difficult.You haven't done everything you could and in fact are continuing to fall short by repeating yourself to make it seem as if you have done what you could In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Dear ***:We apologize that you had some communication issues Please note that the package you selected has a 5-business day processing time and your order was processed within that time span With regards to the phone communications, on occasion our customer service gets busy over the phones and we have our callers leave a message with our answering service We have looked into calls received from your number and do not have any messages from your number We will also follwit a phone call to address any additional concerns that you have In the future, we suggest that if you cannot reach one of our representatives over the phone, please leave a message or follwith an e-mail

Dear ***:To summarize our conversation, there was a communication issue back in January regarding two of your three orders. We did not dispute that and as a result we issued you a full refund and re-prepared the applications that we prepared for you in January at no charge. This was
done within an hour of discussing the issue with you and your husband. As we explained over the phone, the best we can do is to redo all the work for you at no charge while giving you a refund and we did exactly what you requested at that time. As long as you completed the instructions that we sent to you yesterday and you received your trademark serial number, your applications are filed with the ***. If you have any questions regarding the filing, please call us or e-mail us so that we can answer those questions for you. Again, we apologize for the communication problem that you had and we wish you the best of luck with your trademarks and business.LegalSherpa

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The business did finally file my trademark...however they did not do it in the time they stated. Attached is an email that they sent to me that clearly states that the job would be processed between 3-5 business days. Not 5-10 as they mentioned in their response. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: As stated in my complaint, you have reiterated the information given. I've already completed all of the paperwork and submitted it. I have asked for a written apology from your company as well as [redacted] not to be received through email. You have my address on file. The sexist customer service and absolute rudeness I received from [redacted] is what caused my business partner to take over the call. I will not be satisfied until this company accepts their inadequate customer service and the fact that communication issues fell on their end especially when I emailed proof during the phone call and continued to be blamed. Your lack of email is not my fault.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We have done all that we could to correct the communication error.  We have provided you with a full refund and also honored our services to you.  We have apologized for the experience that you had and have done all we could to satisfy you.  Further, the claims that you make about sexism is absolutely false. We treat every one of our customers with the respect that they deserve.  We understand you had a bad experience and have done all we can to satisfy your requests.We truly wish you the best of luck.  If there is anything we can do for you with regards to the trademarks, we will.

Dear [redacted]:We apologize that you had some communication issues.  Please note that the package you selected has a 5-10 business day processing time and your order was processed within that time span.  With regards to the phone communications, on occasion our customer service gets busy over...

the phones and we have our callers leave a message with our answering service.  We have looked into calls received from your number and do not have any messages from your number.  We will also follow-up wit a phone call to address any additional concerns that you have.  In the future, we suggest that if you cannot reach one of our representatives over the phone, please leave a message or follow-up with an e-mail.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. There was a confusion re terms of service.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Please listen back to the recordings of your phone call and the fact that when a female (myself) asked for things to get done it wasn't possible but when my male business partner asked it miraculously got done. That my friends is sexism in its finest.I have specifically asked for a WRITTEN (non-email) apology and that is what it will take for this to be resolved. A stamp is fairly cheap and sending two letters in the mail (one from the company and one from [redacted] himself) isn't that difficult.You haven't done everything you could and in fact are continuing to fall short by repeating yourself to make it seem as if you have done what you could.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have been in contact with the customer and unaware of any issue and believe that if there was any issue, it is now resolved. Thank you.

The customer purchased several services from us, all of which amounted to $393.99.  The first part of the service performed was a Full Trademark Search, this takes on average 2-3 business days to conduct due to the labor intensive process.  We completed this part of the service and...

e-mailed the customer his search report on January **, 2015.  The cost of this portion of our service is $175 and was fully rendered on January **, 2015 and is documented by the attached e-mail.  The customer then responded to our e-mail several days later with his approval to move on and prepare his trademark application. This is also documented by the attached e-mails.  We then moved on to the next phase in the process and prepared his trademark application and e-mailed a draft copy to him for review and approval.  We did not hear back from the customer again for over two months when he e-mailed us telling us that his identity was stolen and he had e-mail issues.  He asked that we resend that application which we did, also documented in the attached e-mails.  He then e-mailed us back approving his trademark application.  Once our service was completely rendered, he filed a dispute with his bank as he decided he didn't want to file his application. We offered him a full refund of all services rendered except for the comprehensive trademark search ($175) in order to settle this matter.   All of this is documented by e-mail.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We are unsure why you are writing this complaint. The $69 internet special you purchased has a 5-business day processing time. You requested a refund before your order was set to process as you mentioned you did not require the service anymore. We then refunded your money. You should have received a...

confirmation of this by e-mail. We would appreciate if you can request a withdrawal of this complaint as we already took this action before you wrote the complaint for no apparent reason.

Review: After calling Legal Sherpa and leaving messages four different times, filing disuptes with [redacted] and leaving information on their contact form about their lack of any progress on two of my trademarks filed on January [redacted], I was finally contacted by [redacted].When talking to [redacted] he made several rude and accusatory remarks against me not completing or responding to things. As a business woman for several years I have learned to SAVE every email and I was able to pull each of those up. At once point I even forwarded one response to him as he said he didn't have it from January [redacted]. I followed up to ask why they didn't have a customer service step in place to follow up after a certain time due to the fact that their email system/server was the cause for this one issue. He went on to say that it is the customer's responsibility to follow up. Again I told him I had and hadn't been responded to.After quite some time and him refusing to refund my fees paid my business partner took over the phone call as I was quite shaken. My business partner is a male and the responses that I had previous been given were totally different with him on the phone. Quickly he gave in to a refund and processing the trademarks for free (minus the Government fees). I feel that not only does Legal Sherpa need an overhaul in their business practices but also needs to have a course in sexism in the work place.Desired Settlement: At this time a refund for both trademarks has been given but it is more than the money. I am out two months of time while waiting on trademarks where Legal Sherpa dropped the ball. [redacted] did "research" to see if the trademarks were taken and said they weren't. There is no way to tell if they are in process.I also would like a complete written apology (not email) from Legal Sherpa AND [redacted] himself.

Business

Response:

Dear [redacted]:To summarize our conversation, there was a communication issue back in January regarding two of your three orders. We did not dispute that and as a result we issued you a full refund and re-prepared the applications that we prepared for you in January at no charge. This was done within an hour of discussing the issue with you and your husband. As we explained over the phone, the best we can do is to redo all the work for you at no charge while giving you a refund and we did exactly what you requested at that time. As long as you completed the instructions that we sent to you yesterday and you received your trademark serial number, your applications are filed with the [redacted]. If you have any questions regarding the filing, please call us or e-mail us so that we can answer those questions for you. Again, we apologize for the communication problem that you had and we wish you the best of luck with your trademarks and business.LegalSherpa

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: As stated in my complaint, you have reiterated the information given. I've already completed all of the paperwork and submitted it. I have asked for a written apology from your company as well as [redacted] not to be received through email. You have my address on file. The sexist customer service and absolute rudeness I received from [redacted] is what caused my business partner to take over the call. I will not be satisfied until this company accepts their inadequate customer service and the fact that communication issues fell on their end especially when I emailed proof during the phone call and continued to be blamed. Your lack of email is not my fault.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have done all that we could to correct the communication error. We have provided you with a full refund and also honored our services to you. We have apologized for the experience that you had and have done all we could to satisfy you. Further, the claims that you make about sexism is absolutely false. We treat every one of our customers with the respect that they deserve. We understand you had a bad experience and have done all we can to satisfy your requests.We truly wish you the best of luck. If there is anything we can do for you with regards to the trademarks, we will.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Please listen back to the recordings of your phone call and the fact that when a female (myself) asked for things to get done it wasn't possible but when my male business partner asked it miraculously got done. That my friends is sexism in its finest.I have specifically asked for a WRITTEN (non-email) apology and that is what it will take for this to be resolved. A stamp is fairly cheap and sending two letters in the mail (one from the company and one from [redacted] himself) isn't that difficult.You haven't done everything you could and in fact are continuing to fall short by repeating yourself to make it seem as if you have done what you could.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I have called to check the status of service I ordered from this company, but no one had answered the call. To be honest, when I call it seems as though it's a recording. I paid over $100 for a company trademark package.Desired Settlement: I'd like to either confirm with the company that I will be granted what I paid for, or my money back, no exceptions.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: [redacted] said that they were an " EXPEDITE YOUR ORDER: Same Day Service" an they lied and ran off with $393.99 they claim online that they can file your trademark and have it all ready to go and that they will send it off and you will be all set to go that did not happened me and they lied and they tried telling me they need an extra two hundred and something dollars so they can send it off to someone in USA trademark or copyright department so they can file it when they never mentioned that at all and I don't wanna do business with shady people like that I tried to call them they never answer I don't really like using my email since I had my accounts and identity stolen last year and so what type of business owns a phone and never answers it or respond to phone calls my bank [redacted] would like [redacted] to please refund me the money I just want you guys to help by sending them a letter since they are un responsive please thanks for taking your time and readingDesired Settlement: Please give me a refund please [redacted] for $393.99 a check would be nice please !

Business

Response:

The customer purchased several services from us, all of which amounted to $393.99. The first part of the service performed was a Full Trademark Search, this takes on average 2-3 business days to conduct due to the labor intensive process. We completed this part of the service and e-mailed the customer his search report on January **, 2015. The cost of this portion of our service is $175 and was fully rendered on January **, 2015 and is documented by the attached e-mail. The customer then responded to our e-mail several days later with his approval to move on and prepare his trademark application. This is also documented by the attached e-mails. We then moved on to the next phase in the process and prepared his trademark application and e-mailed a draft copy to him for review and approval. We did not hear back from the customer again for over two months when he e-mailed us telling us that his identity was stolen and he had e-mail issues. He asked that we resend that application which we did, also documented in the attached e-mails. He then e-mailed us back approving his trademark application. Once our service was completely rendered, he filed a dispute with his bank as he decided he didn't want to file his application. We offered him a full refund of all services rendered except for the comprehensive trademark search ($175) in order to settle this matter. All of this is documented by e-mail.

Review: I requested trademark services and paid $69 to initiate a trademark on a new business. I paid the amount and heard nothing from this company. When I sent a request for contact and possible refund I was ignored and have sent a second request with no results as of yet. I no longer needed the companies service and was requesting a cancellation and refund within a few days of the original request. They have a 100% satisfaction guarantee they show on the website but do not stand behind it.Desired Settlement: I would just like my money back and no longer do business with this organization.

Business

Response:

We are unsure why you are writing this complaint. The $69 internet special you purchased has a 5-business day processing time. You requested a refund before your order was set to process as you mentioned you did not require the service anymore. We then refunded your money. You should have received a confirmation of this by e-mail. We would appreciate if you can request a withdrawal of this complaint as we already took this action before you wrote the complaint for no apparent reason.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,