Financial Corporation Of America

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Financial Corporation of AmericaResponse to Complaint [redacted] Financial Corporation of America is in receipt of the above referenced complaint from [redacted] Following an investigation into the matter, FCOA provides the following response: An account was assigned to FCOA by Saint Michael’s Medical Center on 5/5/in the name of [redacted] FCOA sent notices to Ms [redacted] on 5/12/and 6/16/ A telephone message was left on the answering machine on 6/29/ The account was closed on 7/14/per a recall request from the clientFCOA had no knowledge of nor was it requested to send any information to any insurance carrierResolution: The account was returned to the client on 7/14/prior to anyone at FCOA making verbal contact with the consumer Ms [redacted] ’s complaint appears to be regarding either the facility at which she received services or another agency to which the account was assigned.Therefore, FCOA requests that this complaint be removed from their file with the Revdex.com Should anything further be required, please do not hesitate to contact us

Financial Corporation of AmericaResponse to Complaint # [redacted] Financial Corporation of America is in receipt of the above referenced complaint from [redacted] *** Following an investigation into the matter, FCOA provides the following response:An account in the name of [redacted] [redacted] was assigned to FCOA on 6/19/17.Statements were mailed to the address of record on 6/26/17, 8/10/and 9/25/17.Calls were made to the home number listed on the account on7/28/17, 8/23/17, 9/25/17, 10/31/17, 11/13/17, 11/30/17, 12/21/17, and 1/15/ A message was left on the answering machine each time A Settlement-in-Full offer letter was sent to the address of record on 1/3/18On 1/29/18, Ms [redacted] called FCOA and stated that she would be calling back on 2/3/to pay the Settlement-in-Full amount on this accountShe asked if the account has been credit reported and was informed that it had been reported most recently on 1/28/She became upset on hearing that and stated that she was trying to buy a home and the reporting would cause her to lose her contractShe asked if the reporting would be removed if she paid the account and was told that we could not remove the report but would update it to reflect the settlement in full status.On 1/31/18, Ms [redacted] called FCOA and complained that the account should not have been credit reported before she had a chance to pay the settlement amount and she wanted it removed when she did payA supervisor informed her that the report could not be removed but it would be updated to reflect the Settlement-in-FullResolution: FCOA is unable to remove accounts from credit reporting unless there is an error in the recordIf Ms [redacted] chooses to pay the settlement amount on the account, the account will be reported to the credit report agency as settledShould anything further be required, please do not hesitate to contact usl us why here

Tell Financial Corporation of America (“FCOA”) has received the Customer Complaint from [redacted] Based upon an investigation of the complaint, FCOA provides the following response: The FCOA representatives involved have been counseled on the proper response when a consumer requests that a Settlement in Full offer be sent to them in writing On August 8, 2017, a Settlement in Full offer was sent to the address provided by [redacted] in her Revdex.com complaint

Financial Corporation of America (“FCOA”) has received the Customer Complaint from [redacted] referenced above Based upon a review of the complaint, I provide the following response on behalf of the corporationFCOA was able to confirm an active account for [redacted] Due to HIPAA constraints, FCOA is not able to provide the Revdex.com with any account specifics without a HIPAA release form from [redacted] For reference, the internal identification number assigned by FCOA is [redacted] FCOA is treating [redacted] ’s complaint as a request for verificationFCOA has requested verification documents from the client and will forward this information to [redacted] at the Irving, Texas address provided in the Revdex.com communicationAll further contact will cease until the verification information is providedI note that FCOA mailed a letter on February 6, FCOA tracks mail returns and the letter has not been returnedFurther, there is nothing in the file that [redacted] attempted to contact FCOA, prior to the receipt of the communication from the Revdex.comShould the Revdex.com wish to discuss this further, please call meMy direct telephone number is [redacted] Very truly yours,

Your letter of February 18, has been received and referred to my office for responseOur office received the account in question on February 6, and sent the required FDCPA validation letter to the consumer on February 10, by US Postal Service First Class MailFCOA tracks mail
returns and the letter was not returned as undeliverable. The FDCPA provided that a consumer shall request validation of the debt in writing within thirty days of the date of the first communication. The consumer never sent any written communion to FCOA, however she did call in to the office on February 17, and indicated that the account was not hers and requested no further communicationsAt that time the account was noted and no further communication has been made with the consumer since that dateAs this is a disputed account, and the consumer requested no further communication, FCOA is closing the account and returning it to the credit grantorShould you have any questions or concerns, please do not hesitate to contact me at ***Very truly yours,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mePlease have the company include a copy of my complaint when they return the debt to Pediatrix Medical.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I do not believe that "Financial Corporation of America" is a valid "United States" corporation, the reviews on the internet show that they are a foreign company and do not follow United States laws, and should be investigated by the Justice Dept. I will "only" accept "NO FURTHER CONTACT" from these people
Regards,
*** ***

Complaint: ***
I am rejecting this response because: It is not justifiable to send my bill to collection and affect my creditI have been paying my bill regularlyHow can you have a policy that affects my credit knowing good and well that I have been paying my bill? That policy is unethical practice for the middle class citizens that try to keep up with all their bills? I bet that there are people that do not even bother to pay their medical billsI am making a clear effort to pay off my bill and yet sending my bill to collections and creating bad credit makes better sense to you and your company.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIt is true that I did finally receive a response on Dec 8, (not 10/as was stated by business) and have mailed my payment.
Regards,
*** ***

Tell Financial Corporation of AmericaResponse to Complaint *** Financial Corporation of America is in receipt of the above referenced complaint from *** ***. Following an investigation into the matter, FCOA provides the following response: On 1//10/FCOA was
assigned an account by their client, Pediatrix Medical Group in the amount of $916.00. On 2/3/17, the guarantor on the account called and requested an itemized bill which was then sent to her on 2/14/17. On 4/5/17, Mr*** called FCOA stating that the itemized bill which was received was not sufficient for his needs since it did not contain medical procedure codesFCOA requested the document from the client and on 4/14/another itemized bill was sent to the consumer. On 5/8/17, Mr*** called to state that he was disputing charges on the bill because the doctor saw his infant for minutes and was charging him over $600. He said that the bill did not tell him what the doctor did in those minutes and he wanted more details. FCOA then requested medical coding from the client which was forwarded to the consumer on 5/16/17. On 8/31/a call was received from Mr*** offering to settle the account for $400. The representative told him that our client’s policy was to not accept anything less than 50% of the outstanding balanceDuring this call Mr*** asked the representative if she would pay the account balance in full if it would affect her credit report. The representative stated that she would do so despite the dispute of the amount and Mr*** stated that he would not do so. He then asked for a supervisor but the call dropped during the transfer. When Mr*** called back he spoke to another representative and stated that he wished to settle the account for $and if that settlement was not accepted FCOA should cease and desist collection activity. The representative placed the call on hold to research the dispute and when she returned the consumer had terminated the call. She attempted to call him back but he did not pick up the phoneNo other calls were made to the consumer and the only correspondence sent to him after his Cease & Desist request was a letter sent to advise him of the client’s response to his dispute. Resolution: The account has been cancelled and returned to the client. Should anything further be required, please do not hesitate to contact usus why here

Your concern has been received and reviewed. Based on the limited information provided we are unable to identify the referenced calls. If you could please provide the phone number that you are receiving the inaccurate calls at, we can then remedy the invalid calls as
requested. Thank you

Our recordings indicate that you have received two different accounts with our office. One for physician's charges which you have paid and the other pending balance for the hospital charges. An itemized bill request was received from you and the bill was mailed 10/8/14. Based on
the request of this complaint another itemized bill has been mailed to you as of 12/04/14. We hope that by the date of this response you have received that correspondence for review

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
I will be looking for the letter and if it is the same offer that was orgoffered to us which was 50% of the amount due then I will pay it. It sounds like we did get some employees that didn't know what was going on but each one told me they spoke to a supervisor or manager and put me on hold. They came back and advised they could not do it. I am glad they have counseled their staff and trained them on how to handle in the future. .I will be looking for the letter from then in the next few days.
Regards,
*** *** *** *** ***

Financial Corporation of America (FCOA) has received and reviewed the concern. The original creditor turned the account to our office for collections based on the age of your account. FCOA is receiving your monthly payments. As the monthly payments are minimal and do not meet a
timely payout the original creditor moved the account in their a/r as standard procedure

Financial Corporation of America received your request for validation on 12/17/15, at which time we flagged your accounts as disputed and requested the required documentation from the original creditor. Our records from the original creditor indicate that this is not duplicate billing.
The records indicate that you incurred to different dates of service, 2/1/and 2/6/2012. Based on your Revdex.com request to cease and desist we are returning your two accounts back to the original creditor

Your complaint has been received and reviewed. The research had been submitted to the original creditor for review. After they completed the review an adjustment was posted to your account, resulting in a zero balance. The balance was removed from your credit reporting file

Financial Corporation of AmericaResponse to Complaint [redacted]  Financial Corporation of America is in receipt of the above referenced complaint from [redacted].  Following an investigation into the matter, FCOA provides the following response: An account was assigned to FCOA...

by Saint Michael’s Medical Center on 5/5/17 in the name of [redacted]. FCOA sent notices to Ms [redacted] on 5/12/17 and 6/16/17.  A telephone message was left on the answering machine on 6/29/17.  The account was closed on 7/14/17 per a recall request from the client. FCOA had no knowledge of nor was it requested to send any information to any insurance carrier. Resolution: The account was returned to the client on 7/14/17 prior to anyone at FCOA making verbal contact with the consumer.  Ms [redacted]’s complaint appears to be regarding either the facility at which she received services or another agency to which the account was assigned.Therefore, FCOA requests that this complaint be removed from their file with the Revdex.com.  Should anything further be required, please do not hesitate to contact us.

Tell us why Financial Corporation of AmericaResponse to Complaint [redacted] Financial Corporation of America is in receipt of the above referenced complaint from [redacted].  Following an investigation into the matter, FCOA provides the following response:An account in the name of...

[redacted] was assigned to FCOA by their client, Portneuf Medical Center, on 8/15/17.A call was made to the place of employment on 8/28/17 and a message was left with a male coworker to have Ms. [redacted] call FCOA.A call was made to the place of employment on 10/18/17 but the after-hours recording was heard and no message was left.A call was made to the place of employment on 11/30/17. A woman answered the call and stated that employees could not receive personal calls at that number. The telephone number was removed from the account so no further calls could be made to the business.FCOA did not speak with Ms. [redacted] at any time nor did they receive a request from her to cease attempting to contact her at her place of employment until this complaint was received from the Revdex.com.Resolution: Per Ms. [redacted]’s request, the account will be returned to Portneuf Medical Center and no further collection attempts will be made by Financial Corporation of America.Should anything further be required, please do not hesitate to contact us. here...