Financial Corporation Of America

Your complaint has been received and reviewed by Financial Corporation of America(FCOA).  FCOA reviewed the insurance EOB for the referenced account.  The balance due is your coinsur portion.  Once you meet your out of pocket there is not a process to...

refile a claim.  This initial claim is calculated in your out of pocket and therefore would not be reconsidered.  Should you have additional questions regarding your account you may contact [redacted] at [redacted] for additional information.  We have your account information and EOB on file.  However, as the Revdex.com is not a secure website for medical information we cannot forward or disclose additional information on this site.  We look forward to assisting you with your concerns.

Complaint: [redacted]
I am rejecting this response because:According to the Revdex.com complaint form, I am not to provide any personal information, which includes my phone number.  This information could be posted to the internet and would be accessible to the public.  Please provide me with a direct corporate customer service number so that I can resolve this matter.  Thanks.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Financial Corporation of AmericaResponse to Complaint #[redacted] Financial Corporation of America is in receipt of the above referenced complaint from [redacted].  Following an investigation into the matter, FCOA provides the following response:An account in the name of [redacted]...

[redacted] was assigned to FCOA on 6/19/17.Statements were mailed to the address of record on 6/26/17, 8/10/17 and 9/25/17.Calls were made to the home number listed on the account on7/28/17, 8/23/17, 9/25/17, 10/31/17, 11/13/17, 11/30/17,    12/21/17, and 1/15/18.  A message was left on the answering machine each time.   A Settlement-in-Full offer letter was sent to the address of record on 1/3/18On 1/29/18, Ms. [redacted] called FCOA and stated that she would be calling back on 2/3/18 to pay the Settlement-in-Full amount on this account. She asked if the account has been credit reported and was informed that it had been reported most recently on 1/28/18. She became upset on hearing that and stated that she was trying to buy a home and the reporting would cause her to lose her contract. She asked if the reporting would be removed if she paid the account and was told that we could not remove the report but would update it to reflect the settlement in full status.On 1/31/18, Ms. [redacted] called FCOA and complained that the account should not have been credit reported before she had a chance to pay the settlement amount and she wanted it removed when she did pay. A supervisor informed her that the report could not be removed but it would be updated to reflect the Settlement-in-Full. Resolution: FCOA is unable to remove accounts from credit reporting unless there is an error in the record. If Ms. [redacted] chooses to pay the settlement amount on the account, the account will be reported to the credit report agency as settled. Should anything further be required, please do not hesitate to contact us. l us why here...

Tell Financial Corporation of America (“FCOA”) has received the Customer Complaint from [redacted].  Based upon an investigation of the complaint, FCOA provides the following response: The FCOA representatives involved have been counseled on the proper response when a consumer...

requests that a Settlement in Full offer be sent to them in writing.  On August 8, 2017, a Settlement in Full offer was sent to the address provided by [redacted] in her Revdex.com complaint.

Financial Corporation of America (“FCOA”) has received the Customer Complaint from [redacted] referenced above.  Based upon a review of the complaint, I provide the following response on behalf of the corporation. FCOA was able to confirm an active account for [redacted]. Due to HIPAA...

constraints, FCOA is not able to provide the Revdex.com with any account specifics without a HIPAA release form from [redacted]. For reference, the internal identification number assigned by FCOA is [redacted].  FCOA is treating [redacted]’s complaint as a request for verification. FCOA has requested verification documents from the client and will forward this information to [redacted] at the Irving, Texas address provided in the Revdex.com communication. All further contact will cease until the verification information is provided. I note that FCOA mailed a letter on February 6, 2017. FCOA tracks mail returns and the letter has not been returned. Further, there is nothing in the file that [redacted] attempted to contact FCOA, prior to the receipt of the communication from the Revdex.com. Should the Revdex.com wish to discuss this further, please call me. My direct telephone number is [redacted]. Very truly yours,

Complaint: [redacted]
I am rejecting this response because:1) The respondent did not provide sufficient contact information.  This matter will be resolved entirely in writing, whether through the Revdex.com complaint process or an alternative means of remedy.  Please furnish either an e-mail address, mailing address, or fax number for continued correspondence.2) The respondent is mistaken about the process of re-filing out-of-pocket max. claims with [redacted].  My other healthcare providers have / are re-filing their claims related to this injury with charges being covered at 100%.  3) The respondent did not indicate any attempt to resolve the charges directly with [redacted].4) The respondent did not agree to suspend collection activity pending resolution of this dispute and proper documentation of all claims efforts being furnished.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Financial Corporation of America has received the complaint made by [redacted] on 12/19/16 regarding calls made by the company to phone number [redacted].  We have removed the phone number from our database and no further communications will be made to the [redacted] number.  We...

apologize for the confusion this situation caused you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Your request has been received and documented in our database.  Our records indicate that this Revdex.com communication is the first notification we have received not to call your place of employment.  This date forward calls will not be made to your employment regarding the balance in...

question.Thank you.

Your Revdex.com complaint has been received and reviewed.  Our records indicate that you made a payment of $50.00 on the said account with our office 5/12/15 via a credit card.  In May, 2016 you requested an itemized statement.  Our records indicate that on 5/18/16 we mailed an...

itemized statement to: [redacted] ROCKWELL CITY IA 50579.We will mail another itemized statement along with a payment history to the address provided: [redacted] ROCKWELL CITY IA 50579.If you have questions after receiving the documents you may reach a representative at 800-880-8282 or 512-719-7560.Thank you,[redacted]

Tell us Financial Corporation of AmericaResponse to Revdex.com Review [redacted] Financial Corporation of America is in receipt of the above referenced review from [redacted].  Following an investigation into the matter, FCOA provides the following response: On 8/22/16 an account was...

assigned to FCOA in the name of [redacted].  An initial letter was sent to the address of record on 8/29/16.  An initial telephone call was made to the telephone number of record on 9/2/16 though no message was left at that time. Since that time, letters have been sent on 10/3/16, and 11/7/16.  Telephone contact has been attempted and messages have been left on an answering machine on 9/21/16, 10/11/16, 10/29/16, 11/21/16, 12/8/16, 1/4/17, 1/26/17, 5/24/17, 8/11/17 and 9/23/17. Neither the messages left nor the messages which an incoming caller may hear request social security numbers for verification. Resolution: FCOA is requesting documentation from the client to be sent to [redacted] as validation of the debt which is owed.  Should anything further be required, please do not hesitate to contact us. why here...