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Financial Times Management, Inc.

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Financial Times Management, Inc. Reviews (60)

We have received your correspondence regarding case#*** as filed by customer, *** ***, in regards to their transaction with *** Store#*** (DeptID ***), located at *** ** *** *** *** ** ***We value and respect all of our customers and work to assure positive
interactions the entire time they are in our stores Upon receipt of *** ***’s complaint, we reached out to our store as well as the District Manager for the area to better understand the situation The district manager has made several attempts to contact this customer and the customer has not responded to our calls. We do have another option for the customer to consider, we are willing to place the item on layaway at the same price that was owed, $

Customer received a full refund on watch Thanks , *** ***
*** *** *** *** ***

We have received your correspondence regarding case#*** as filed by *** *** Upon receipt of *** ***’s complaint, we immediately conducted extensive research to locate *** ***’s account with our company. After the research was completed, it was determined that more
information is needed from the customer because we were unable to locate her account within our point of sale system. In order to locate *** ***’s account with our company, we would like to ask for her to provide any of the following: date of birth, cr, transactions number, address of the store where she conducted her transactions or even a copy of the pawn ticket If she can provide one or more of the items listed we will be able to better locate her account and begin the process of assisting her with her complaint

We have received your correspondence regarding case#*** as filed by customer, *** ***, in regards to their transaction with EZPAWN Store#*** (DeptID ***), located at *** ** *** *** *** *** ** ***We value and respect all of our customers and work to assure
positive interactions the entire time they are in our stores Upon receipt of *** ***’s complaint, we reached out to our store as well as the District Manager for the area to better understand the situation The district manager advises that the customer was refunded his money on 01/26/in the amount of $

June 24, 2015 VIA ONLINE PORTAL Ms*** ***Dispute Resolution SpecialistRevdex.com Corporate OfficeLa Posada DriveAustin, Texas 78752 Re: Complaint ID *** Dear Ms*** We have received your correspondence regarding complaint ID*** from EZPAWN
customer Carlos *** regarding his transactions with ValuePawn & Jewelry #*** *** ** *** located at *** ** *** ***
*** *** In his Revdex.com Complaint, Mr*** alleges: On 06/06/I went to pick up DJ Mixer Controller that Ihad put on lay away in this store for the amount of $dollars ..at the timeof pick up I notice that the item was missing parts and water had being drop onit ..I talk to the manager that the item was damaged I request to managerget my money back because my item was damagedHe just gave me $40.dollars backfrom the $that I already gave him in other word he say that the storepolicy don't allow the customer to get they money back in case like mineForme that its stilling your money ..please help ??Upon receipt of Mr*** complaint, I spoke with ourStore Manager at Value Pawn & Jewelry #Band the District Manager forthe area to better understand the situation. Available data indicates Mr*** entered into a layaway agreementon April 8, for Item Number *** described as DJ Mixing Equipment,Model DDJSX, Manufacturer: Serato,Serial Number: MJHN031621UC with a total cost of ownership of $includingtax and layaway fee. Mr***placed a down payment of $100.00, and agreed to monthly payments of $dueMay 7, 2015, June 8, 2015, July 7, 2015, and August 6, 2015. On two previous occasions Mr*** entered into layawaytransactions with this location, only to request a full refund of the amountspaid after his layaway agreement had been forfeited for non-payment. On each of these previous occasions, Mr.*** was provided clarification and detailed information regarding thelayaway process and agreement obligations and a full refund for payments madewere issued. Further, when Mr***entered into the layaway for the item previously described on June 8, 2015, ourTeam Members again reviewed the agreement obligations and stated no exceptionsto policy would be granted going forward, and Mr*** still requested toenter into the layaway. After making the initial down payment of $100.00, Mr.*** failed to make any additional payments as required by his layawayagreement despite reminder calls and verbal assurances to return to thelocation within twenty-four hours to make payment. His layaway was forfeited for non-payment onMay 19, 2015. On June 6, 2015, Mr*** returned toValue Pawn & Jewelry #Brequesting a refund for his layaway claiming heno longer wished to purchase the item. Although Mr*** layaway agreement had already beenforfeited for non-payment weeks prior and Mr*** was fully aware of thelayaway obligations, in hopes of providing excellent customer service, our TeamMembers agreed to provide Mr*** a refund in accordance with the layawayterms for layaways not forfeited for non-payment. The terms of the layaway agreement enteredinto Mr*** states the layaway fee of $is non-refundable and allitems are subject to a 10% re-stocking fee ($for Item ***). Therefore, Mr*** was given a $40.00refund. If you have any questions or would like further isinformation, please do not hesitate to contact me directly. With Regards, *** ***Manager of Regulatory Compliance*** *** *** *** *** *** *** *** *** *** *** *** ***Tell us why here

We have received your correspondence regarding case#*** as filed by *** *** *** Upon receipt of *** ***’s complaint, we immediately conducted extensive research o better assist *** *** with finding a resolution to her complaint. After investigating *** ***’s complaint,
the store manager reported that *** *** worked with another team member to complete his transactionHe was having a very interesting conversation about UFO’s and traveling with his son with everyone while he was in the store The store manager stated that there was no disrespectful behavior observed towards *** ***, but has reminded the team members to treat everyone with respectOur suggested resolution at this time is to call the customer and apologize for any perceived rudeness and to let him know a conversation took place in the store about each team member exuding respectful behavior going forward

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We have received your correspondence regarding case#*** as filed by *** ** *** Upon receipt of Ms*** complaint, we immediately conducted extensive research to determine whether or not this was an actual customer of ours. After the research was completed, it was
determined that this was in fact not a customer of ours A letter is being sent to the customer in response to her complaint, along with websites and recommendations on what she can do to protect herself from scams and entities attempting to collect ghost debt

We have received your correspondence regarding case#*** as filed by customer *** ***, in regards to his transaction with EZPAWN Store#*** *** ** ***, located at *** ** *** ***, Lakewood, CO We value and respect all of our customers and work to assure positive
interactionsUpon receipt of Mr***’s complaint, we immediately reached out to the store as well as the District Manager to better understand the situationThe store manager has stated as follows: “The customer has different bikes in layaway at the store nowThey are layaway #*** and layaway #***. They were both made on January 7th and they are both for bikes that we sold to him for $500. One is a specialized mountain bike and the other is a Trek road bike. Both layaways are due on May 6th and it is the final payment for each layaway. The amount for each layaway to pay them off is $121.86. No one from my store knows who he spoke with when he called. I was not aware of this situation at all until I received this email. I would be more than happy to work with the customer to find a solution. I tried calling both phone number that we have for the customer but one of them isn't in service and the other one just rings and rings. There is more than enough time for him to mail us a cashier’s check or a money order. If neither of those options will work I would be glad to work something out with him if he would like to call and talk to me. We also would have no problem holding the bikes in back until he gets back from his trip if he is able to make his payment.”

We have received complaint #***, dated September 12, We will follow our standard procedures for resolution, and forward to our District Manager of the store mentioned in the complaint. The District Manager will contact the customer directly for resolution Thank you

Complaint: ***
I am rejecting this response because:
The employees at the store EZ pawn took my receipt on the the day of OctoberThat's something elseI would think that the head people of EZ Pawn would have their employees document all transactions and refunds and receiptsI will try once again with this company to get a copy of my receiptThank you
Regards,
*** ***

After receiving *** ***’s 2nd rejection to our findings, an additional search was done of our Point of Sale system with the new information provided. The search that was done was for “*** ***-***” at all three of our stores located on Nebraska AvenueUnfortunately, the search did not yield a match If *** ***-*** could send us a copy of her pawn ticket we would be more than happy to research this item once again

If *** *** can provide the pawn ticket / receipt he is referring to we would be more than happy to review his receipt

We have received complaint #***, dated September 09, We will follow our standard procedures for resolution, and forward to our District Manager of the store mentioned in the complaint. The District Manager will contact the customer directly for resolution Thank you

We have received your correspondence regarding complaint#*** as filed by customer, *** ** ***We value and respect all of our customers and work to assure positive interactions with everyone Upon receipt of *** ***’s complaint, we immediately began investigation the
complaintWe reached out to the store as well as the district manager to better understand the situation The store manager informed me that when the customer purchased the item he did not purchase a product protection plan. Our policy states that any items that wish to be returned/refunded must be returned with hours of the purchase date. The store manager has informed me that, in this situation, he is making an exception to our policyWe do want to keep *** Weeldryer as our customer and want to ensure a positive experience with our company*** *** has been refunded his money in the amount of $

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We have received your correspondence regarding complaint#*** as filed by customer, *** ***, in regards to her transaction with EZPAWN #*** (DeptID ***) located at *** ** *** *** *** *** *** ** ***We value and respect all of our customers and work to assure positive
interactions Upon receipt of *** ***’s complaint, we reached out to the store as well as the district manager for the area to better understand the situation The district manager stated as follows: “We have ordered the exact Model and Color Kirby Vacuum the customer pawned, from Amazon, and it appears to be in good conditionIt is scheduled to arrive on Friday 11/25/I have called *** *** on Monday 11/21/2016, and again Tuesday 11/22/and received her voice mailI have left messages for her to call me backI left a message on Tuesday 11/22/that we located an exact match replacement, and it will arrive on Friday 11/25/2016, and I would call her once it has been receivedAs of this morning *** *** has yet to call me back.”

Complaint: ***
I am rejecting this response because:my name is *** * *** *** the location is on Nebraska Ave in Tampa I called another location they tried to fix it but cannot restore data my phone number was included so if ez company had questions they could ask me and verify that I am in fact a customer made lots of purchase's Samsung laptop originally bought from same store the sticker has a bar code with number *** both the region mgr and store mgr said good luck trying to call corporate or getting any justice PLEASE call me *** that should have been done to verify my complaint
Regards,
*** ***

We have received your correspondence regarding case#*** as filed by *** *** *** Upon receipt of *** ***’s complaint, we immediately conducted extensive research o better assist *** *** with finding a resolution to her complaint We reached out to the store and
they have stated as follows: The store manager spoke to the customer and had thoroughly explained the way a pawn loan works and how fees are collectedThe store manage also explained the difference between an extension and a renewal. The DM *** *** also stated that he has left several messages for *** *** to return his call but to this date she had not returned his call. *** *** is attempting to get in contact with *** *** to offer her other options as well

We have received your correspondence regarding complaint ID *** as filed by customer Christopher A***, in regards to his attempted transactions with EZPAWN #70304, DeptID located at Bankhead HwyW., Birmingham, AL 3502. We value and respect all of our customers and work
to assure positive interactions the entire time that they are in our store. Upon receipt of Mr***’s complaint, I spoke with our District Manager for the area to better understand the situation. Our customers are very important to us and we strive to assist them in the best way possible. Every transaction that is conducted in our stores has a set of guidelines that must be satisfied prior to having the ability to conduct the transactionIf these guidelines are not satisfied then the pawn store reserves the right to reject a transactionMr***’s products, which were brought into the store, did not meet the guidelines that would enable our team members to conduct a transaction, on that day, with himFurther, our customers are our first priority, and we strive to treat every client that walks through our doors with courtesy and dignity. We sincerely apologize to Mr*** for any employee who failed to maintain this standardTell us why here

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