Laptop was pawned 1/20/15. Customer laptop dropped 4/6/15. Loan was reactivated 46/15 Laptop dropped 11/27/15 and reactivated 11/27/15 Loan dropped again 5/25/16 During these times when the laptop went to inventory, the item was wiped clean. Customer redeemed on 11/15/16. Customer filed a complaint at Corp orate as she felt she was over charged, the fees charged is what was owed. Prior managers only collected 1 months interest to reactivate. When she redeemed she was charged all interest and fee's owed. [redacted] opened the laptop and turned it on with her password and left. I had the customer come to another store and they looked at the laptop and the items could not be restored. Store Manager asked if she could do anything and was told no. Customer wanted pictures we cannot restore. Software we can purchase. We would have gladly offered her another laptop to replace hers if we damaged.
We have received your correspondence regarding case#[redacted] as filed by customer, [redacted], in regards to her transaction(s) with EZPAWN Store#[redacted] (Dept. ID [redacted]), located at [redacted]. We value and respect all of our customers and work to assure positive interactions the entire time they are in our stores. Upon receipt of [redacted]’s complaint, we reached out to the store as well as the district manager for the area to better understand the situation. The district manager states the following: “I have located 18 of the 24 movie titles that [redacted] is asking for. I spoke with her this morning and let her know that the other 6 have been difficult to find locally and that I may need to order them. I assured her though that we would get them. She was pleased the progress that we’ve made, and said that she knew some of them would take some time to find. I plan on having this issue resolved by Friday, 1/6.”
We have received complaint #[redacted], dated 3/16/2018. We will follow our standard procedures for resolution, and forward to our District Manager of the store mentioned in the complaint. The District Manager will contact the customer directly for resolution. Thank you.
The matter has been taken care of already. We refunded her money except for the layaway fee and the restocking fee. This was done 05/19 by one of our team leads by the name of [redacted].
April 27, 2015Re: Complaint ID [redacted] Dear Ms. [redacted]:We have received your correspondence regarding complaint ID [redacted]from EZPAWN customer Gerald [redacted] regarding his transactions with EZPAWN #[redacted](Dept. ID [redacted]) located at [redacted] Bastrop, Texas.Upon receipt of Mr....
[redacted]’s complaint, I reviewed allavailable IT system data as well as spoke with team members at EZPAWN #[redacted]and the District Manager for the area to better understand the situation. The firearm Mr. [redacted] placed on layaway was mistakenlyplaced for retail sale. The firearm was not eligible for sale at the time or at this location; our Team Members made anerror by placing a handful firearms onto the retail floor. Once the mistake was recognized, our StoreManger immediately contacted Mr. [redacted] to explain the situation and offerresolutions.In consideration for the frustration and inconveniencecaused by our Team Members’ error, Mr. [redacted] was offered a forty-percentdiscount off another rifle available in inventory and provided a gun case freeof charge. While we understand Mr.[redacted]’s disappointment, we believe Mr. [redacted] is pleased with the resolution.If you have any questions or would like further information, please do not hesitate to contact me directly.With Regards,[redacted]Manager of Regulatory Compliance
We have received your correspondence regarding case#[redacted] as filed by [redacted]. Upon receipt of [redacted]’s complaint, we immediately conducted extensive research to better assist [redacted] with finding a resolution to his complaint. We reached out to the store and that have...
stated as follows: Customer brought the TV back and was given a store refund to buy a new TV... seemed to be very happy with that.
Re:
Complaint of [redacted]This
letter is on behalf of EZMONEY South Dakota d/b/a EZ Payday Advance regarding
your letter dated 10/27/2015.EZ
Money has researched the account and found that this debt was sold to a debt
buyer, [redacted], on 04/30/2010. The...
customer is under the impression that
these entities are EZ’s debt collectors but this is not the case. While EZ does
have an internal collections department this debt no longer resides with EZ,
and EZ has not initiated any calls to the customer following sale of the loan
account to [redacted]. We
have reviewed our records and determined that we did originate a loan for this
customer on or about 02/08/2010 and that, after he defaulted on the loan, we
sold the debt to a third party, [redacted] on (“[redacted]”) 0/30/2010. [redacted] subsequently sold the account to another
third party, [redacted]. Unfortunately, [redacted] is no longer in business and
we are therefore unable to close the account with them or verify to whom they
sold the account in order to request that this entity close the account. Please
be assured that EZ does not engage in
the types of practices Mr. [redacted] alleges and also prohibits third party debt
buyers from engaging in these types of practices. EZ is not associated with
[redacted]. We are therefore unable to
further assist you with resolution of this matter based on the information
provided.If in the future, Mr. [redacted] is
contacted regarding this account, we recommend that he request a verification
of debt from the company/person calling them. In addition, we recommend he
request a cease and desist order until the caller provides Mr. [redacted] verification of the debt as this may be in reference to a debt other than from
EZ or from an illegitimate company. Finally, because this debt is quite old, we
recommend that Mr. [redacted] requests verification that the debt is not
time-barred by the applicable statute of limitations. Mr. [redacted] may also elect to stop answering
calls from unknown numbers to avoid further conversation. We
appreciate Mr. [redacted] notifying us of this issue and are sorry to hear that he
has been inconvenienced in this way. If you have any further questions, please
do not hesitate to contact me at [redacted]Sincerely,[redacted] Compliance
AuditorTell us why here...
January 6, 2016 VIA ONLINE PORTAL Ms. [redacted] Dispute Resolution Specialist Revdex.com Corporate Office [redacted]
Re: Complaint ID [redacted] Dear Ms. [redacted]: We have received your correspondence regarding complaint ID [redacted] from EZPAWN customer [redacted]...
[redacted], III regarding his transactions with EZPAWN #[redacted] (Dept ID [redacted]) located at [redacted]. In his Revdex.com Complaint, Mr. [redacted] alleges: Recently discovered that my laptop was hacked while taking online university course, in which several assignments were corrupted by encryption from hacker. I began monitoring email and social account activity and realized that all of my email and other personal information had been compromised including cell phone texts and home network. During this time I had pawned a desktop that I wasn't using at a local pawnbroker, "EZ Pawn". I have been a customer for some time now and knew some of the associates by name, and had pawned the same desktop before, even prior to last pawn, I had to purchase my desktop at retail after paying a fee to have placed on layaway to prevent the desktop from being sold because it contained personal identifiable information, as well as tax information, and other family photos, and maternal parent obituary video that can never be replaced. Upon noticing my pawn ticket weeks after and continued battle to keep my personal information secure, I have had to continue switching cellular devices to deter hacker, however, they used spy applications to gain access, but went to retrieve desktop which was not due out until 01/22/2016 on 12/04/2015 and after waiting for hours, and even locked inside business an hr. past closing to be told, "We cant find it, can you come back in the morning since its late, we open at 9 a.m." I replied that I will return at 9a.m. Next morning greeted by associate that recognized me from prior evening, "They are still looking, so I gave two phone numbers to be reached once my desktop is found. Note also on 12/04/2015 I paid the pawn redemption total to receive product however to date, have still received my property. The weekend past and not one phone call until on 11/07/2015 I called a corporate customer service number to file complaint and the following day I receive call from area mgr who explained that they can replace or compensate, however, the information contained is not replaceable and I basically am left to worry regarding my ss#, dob, tax id.Upon receipt of Ms. Sherman’s complaint, I spoke with our Store Manager at EZPAWN #90115 and the District Manager for the area to better understand the situation. Available data indicates at the time of Ms. Sherman’s purchase a Product Protection Plan was offered and declined. Upon receipt of Mr. [redacted]’s complaint, I reviewed all available IT system data as well as spoke with Team Members at EZPAWN #10904, the District Manager for the area, and our IT Security department to better understand the situation. According to Mr. [redacted]’s allegations, while utilizing a laptop online, he determined he had been “hacked.” Due to the fact he had a desktop computer in loan with EZPAWN ##10904, he determined the desktop must be the source of the security breach. After speaking with various Team Members, particularly those in our IT Security Department, it would be extremely unlikely the source of Mr. [redacted]’s alleged security breach was the desktop. When an item is taken in as loan collateral, the item is carefully tagged and stored in the location’s warehouse. Routine audits assure the item accounted for and free from physical damage, but at no time are electronics powered-on. As a desktop, the system would require a monitor, keyboard, and mouse be attached in order to have any sort of functionality whatsoever. Further, our locations do not have wireless internet access, so had the unit even been powered on, it would not have been able to connect to the internet to be “hacked.” Although it is highly unlikely Mr. [redacted]’s desktop was the source of the security breach to his electronic devices, it does appear that Mr. [redacted]’s desktop was lost or damaged while in loan at EZPAWN #10904. As a result, Mr. [redacted] was offered like-kind merchandise replacement as well as forgiveness of two outstanding pawn loans. Please see the attached Release and Waiver of Claims as signed by Mr. [redacted] on 12/10/2015. If you have any questions or would like further is information, please do not hesitate to contact me directly. With Regards, [redacted] Compliance Manager, Operations & Firearms [redacted] Direct Phone [redacted] Fax Number [redacted]
I am in receipt of your correspondence dated 02/23/2017 regarding case#[redacted] as filed by customer [redacted], in regards to his transaction with EZPAWN Store#[redacted] (Dept. ID [redacted]), located at [redacted]. We value and respect all of our customers and work to...
assure positive interactions with each store. With regards to [redacted]’s complaint, we reached out to the District Manager for additional information on this situation. The District Manager states that they made every attempt to explain the charges to [redacted] and [redacted] remained dissatisfied. [redacted] paid the $196.50 for redemption and was very argumentative with the District Manager. During the conversation he also became threatening as well as combative. Video footage verifies the District Manager’s feedback. At this time, we apologize but due to the security and welfare of our team members we are unable to come to any type of remediation with [redacted].
Revdex.com:
My DOB is: [redacted]No crMy pawn ticket number: [redacted]Store address is : [redacted] [redacted] Dear Sir or Madam: I have a copy of my pawn ticket if you will give me a fax number or address I can send a copy to you.
Regards,
[redacted]
We have received complaint #[redacted], dated March 16, 2018. We will follow our standard procedures for resolution, and forward to our [redacted] of the store mentioned in the complaint. The [redacted] will contact the customer directly for resolution. Thank you
We have received your correspondence regarding complaint#[redacted] as filed by consumer, [redacted], in regards to her transaction. We value and respect all of our customers and work to assure positive interactions with everyone who walks into our stores. Upon receipt of Ms. [redacted]...
complaint, we immediately conducted extensive research to determine whether or not this was an actual customer of ours. Unfortunately, the research that we conducted in our Point of Sale system did not yield a match with this customer’s identifying information (i.e. Name, Phone Number or Email). Therefore, it is determined that Ms. Carr is not a customer of ours. If Ms. [redacted] could provide us with a transaction number or a copy of her transaction ticket where she placed the layaway we would be more than happy to look at this complaint again.
Complaint: [redacted]
I am rejecting this response because:my name is [redacted]-[redacted] I do have my receipt and the label that's put on the item in question
Regards,
[redacted]
Our store states that they were able to resolve the issue with the customer. [redacted] came into our store on Tuesday March 21, 2017 and a payout of $265.51 was made for the customer to repair the watch. Thank you
Complaint: [redacted]
I am rejecting this response because:I am rejecting this response because I have my receipts showing that I was not behind on any payments. on april 14,2015 I came in to make a payment on pawn number [redacted]. the person handling the transaction gave me a different receipt which he had to write the due date on it. which means that payment was not imputed into their system correctly. I have my receipt for this payment. I came in on May 14,2015 to pay on that pawn as scheduled. it was not overdue. that is wrong. on the 30th of april pawn number [redacted] was supposed to be paid because that was the date id was due. there are no excuses for this error. it was employee number 300034815 who handled the transaction on the 14 of april when I came in, he must not have documented the payment properly, because that is what started this whole issue from the looks of things. I vgot the employee number from the receipt that I have for that payment, so no I did not fail to make a payment, your employee failed to put it in the system correctly. they need to go back and look on that date and find my payment that I made. also if im not mistaken, when a customer has a complaint, the district manager is supposed to call me and get my side of the issue to straighten this out. that did not happen so there was no execellent customer done on their part. instead they went with the lie that the store location told them which was I would pay whatever $66 to get my ipad back in pawn or pay for the layaway, which I did not agree to. the manager of that store is just covering up the error that was made. I noticed also that the payment I made on 5/14/2015 is not even listed in the response, which indicates that they are hiding this from the district supervisor to keep from being in hot water because I have that receipt as well. here are the receipts in question so that the district supervisor can see what went wrong. also here is the text message for pawn#[redacted]. the big white paper receipt given to me on 4/14/2015 and the employee wrote the due date on it. his employee in /out number is also on this receipt as proof, that I did not miss my payment. the store screwed up not me.
Regards,
[redacted]
Complaint: [redacted]
ii called the main office the distric mgr said they would try to recover my stuff at another store they could no rrcovery my stuff that manger was angie store mgr she wss very nice,it wint go online ,has a crack on the top ,and all my info was erased and according to your RM it was put on the floor 3 times and no one ever told me and still kept talking my 45 every month
I am rejecting this response because:
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: The said business claimed that I missed a payment in November 2016 however I posses a receipt that proves otherwise this was the main reason they charged me $196 when the receipt clearly said that I owed $151.50 furthermore they didn't mention anything about my computer screen being "cracked" in they're possession. I wish to have my computer fixed or replaced also I wish to be compensated for the extra funds paid to them by me that were not justified.
Regards
[redacted]
We have received complaint # [redacted], dated 9/19/2017. We will follow our standard procedures for resolution, and forward to our District Manager of the store mentioned in the complaint. The District Manager will contact the customer directly for resolution. Thank...
We immediately contacted our store so that they could get in contact with the customer. Our store manager spoke to the customer on 1/22/16 and our store was able to locate the customer's earrings. Upon speaking with the customer, it was agreed upon that she would be to the store to...
pick up the items on 02/16/16. Thank You[redacted]Compliance AnalystEZCORP
We have received complaint # [redacted], dated 12/19/17. We will follow our standard procedures for resolution, and forward to our District Manager of the store mentioned in the complaint. The District Manager will contact the customer directly for resolution. Thank you.
Laptop was pawned 1/20/15. Customer laptop dropped 4/6/15. Loan was reactivated 46/15 Laptop dropped 11/27/15 and reactivated 11/27/15 Loan dropped again 5/25/16 During these times when the laptop went to inventory, the item was wiped clean. Customer redeemed on 11/15/16. Customer filed a complaint at Corp orate as she felt she was over charged, the fees charged is what was owed. Prior managers only collected 1 months interest to reactivate. When she redeemed she was charged all interest and fee's owed. [redacted] opened the laptop and turned it on with her password and left. I had the customer come to another store and they looked at the laptop and the items could not be restored. Store Manager asked if she could do anything and was told no. Customer wanted pictures we cannot restore. Software we can purchase. We would have gladly offered her another laptop to replace hers if we damaged.
We have received your correspondence regarding case#[redacted] as filed by customer, [redacted], in regards to her transaction(s) with EZPAWN Store#[redacted] (Dept. ID [redacted]), located at [redacted]. We value and respect all of our customers and work to assure positive interactions the entire time they are in our stores. Upon receipt of [redacted]’s complaint, we reached out to the store as well as the district manager for the area to better understand the situation. The district manager states the following: “I have located 18 of the 24 movie titles that [redacted] is asking for. I spoke with her this morning and let her know that the other 6 have been difficult to find locally and that I may need to order them. I assured her though that we would get them. She was pleased the progress that we’ve made, and said that she knew some of them would take some time to find. I plan on having this issue resolved by Friday, 1/6.”
We have received complaint #[redacted], dated 3/16/2018. We will follow our standard procedures for resolution, and forward to our District Manager of the store mentioned in the complaint. The District Manager will contact the customer directly for resolution. Thank you.
The matter has been taken care of already. We refunded her money except for the layaway fee and the restocking fee. This was done 05/19 by one of our team leads by the name of [redacted].
April 27, 2015Re: Complaint ID [redacted] Dear Ms. [redacted]:We have received your correspondence regarding complaint ID [redacted]from EZPAWN customer Gerald [redacted] regarding his transactions with EZPAWN #[redacted](Dept. ID [redacted]) located at [redacted] Bastrop, Texas.Upon receipt of Mr....
[redacted]’s complaint, I reviewed allavailable IT system data as well as spoke with team members at EZPAWN #[redacted]and the District Manager for the area to better understand the situation. The firearm Mr. [redacted] placed on layaway was mistakenlyplaced for retail sale. The firearm was not eligible for sale at the time or at this location; our Team Members made anerror by placing a handful firearms onto the retail floor. Once the mistake was recognized, our StoreManger immediately contacted Mr. [redacted] to explain the situation and offerresolutions.In consideration for the frustration and inconveniencecaused by our Team Members’ error, Mr. [redacted] was offered a forty-percentdiscount off another rifle available in inventory and provided a gun case freeof charge. While we understand Mr.[redacted]’s disappointment, we believe Mr. [redacted] is pleased with the resolution.If you have any questions or would like further information, please do not hesitate to contact me directly.With Regards,[redacted]Manager of Regulatory Compliance
We have received your correspondence regarding case#[redacted] as filed by [redacted]. Upon receipt of [redacted]’s complaint, we immediately conducted extensive research to better assist [redacted] with finding a resolution to his complaint. We reached out to the store and that have...
stated as follows: Customer brought the TV back and was given a store refund to buy a new TV... seemed to be very happy with that.
Re:
Complaint of [redacted]This
letter is on behalf of EZMONEY South Dakota d/b/a EZ Payday Advance regarding
your letter dated 10/27/2015.EZ
Money has researched the account and found that this debt was sold to a debt
buyer, [redacted], on 04/30/2010. The...
customer is under the impression that
these entities are EZ’s debt collectors but this is not the case. While EZ does
have an internal collections department this debt no longer resides with EZ,
and EZ has not initiated any calls to the customer following sale of the loan
account to [redacted]. We
have reviewed our records and determined that we did originate a loan for this
customer on or about 02/08/2010 and that, after he defaulted on the loan, we
sold the debt to a third party, [redacted] on (“[redacted]”) 0/30/2010. [redacted] subsequently sold the account to another
third party, [redacted]. Unfortunately, [redacted] is no longer in business and
we are therefore unable to close the account with them or verify to whom they
sold the account in order to request that this entity close the account. Please
be assured that EZ does not engage in
the types of practices Mr. [redacted] alleges and also prohibits third party debt
buyers from engaging in these types of practices. EZ is not associated with
[redacted]. We are therefore unable to
further assist you with resolution of this matter based on the information
provided.If in the future, Mr. [redacted] is
contacted regarding this account, we recommend that he request a verification
of debt from the company/person calling them. In addition, we recommend he
request a cease and desist order until the caller provides Mr. [redacted] verification of the debt as this may be in reference to a debt other than from
EZ or from an illegitimate company. Finally, because this debt is quite old, we
recommend that Mr. [redacted] requests verification that the debt is not
time-barred by the applicable statute of limitations. Mr. [redacted] may also elect to stop answering
calls from unknown numbers to avoid further conversation. We
appreciate Mr. [redacted] notifying us of this issue and are sorry to hear that he
has been inconvenienced in this way. If you have any further questions, please
do not hesitate to contact me at [redacted]Sincerely,[redacted] Compliance
AuditorTell us why here...
January 6, 2016 VIA ONLINE PORTAL Ms. [redacted] Dispute Resolution Specialist Revdex.com Corporate Office [redacted]
Re: Complaint ID [redacted] Dear Ms. [redacted]: We have received your correspondence regarding complaint ID [redacted] from EZPAWN customer [redacted]...
[redacted], III regarding his transactions with EZPAWN #[redacted] (Dept ID [redacted]) located at [redacted]. In his Revdex.com Complaint, Mr. [redacted] alleges: Recently discovered that my laptop was hacked while taking online university course, in which several assignments were corrupted by encryption from hacker. I began monitoring email and social account activity and realized that all of my email and other personal information had been compromised including cell phone texts and home network. During this time I had pawned a desktop that I wasn't using at a local pawnbroker, "EZ Pawn". I have been a customer for some time now and knew some of the associates by name, and had pawned the same desktop before, even prior to last pawn, I had to purchase my desktop at retail after paying a fee to have placed on layaway to prevent the desktop from being sold because it contained personal identifiable information, as well as tax information, and other family photos, and maternal parent obituary video that can never be replaced. Upon noticing my pawn ticket weeks after and continued battle to keep my personal information secure, I have had to continue switching cellular devices to deter hacker, however, they used spy applications to gain access, but went to retrieve desktop which was not due out until 01/22/2016 on 12/04/2015 and after waiting for hours, and even locked inside business an hr. past closing to be told, "We cant find it, can you come back in the morning since its late, we open at 9 a.m." I replied that I will return at 9a.m. Next morning greeted by associate that recognized me from prior evening, "They are still looking, so I gave two phone numbers to be reached once my desktop is found. Note also on 12/04/2015 I paid the pawn redemption total to receive product however to date, have still received my property. The weekend past and not one phone call until on 11/07/2015 I called a corporate customer service number to file complaint and the following day I receive call from area mgr who explained that they can replace or compensate, however, the information contained is not replaceable and I basically am left to worry regarding my ss#, dob, tax id.Upon receipt of Ms. Sherman’s complaint, I spoke with our Store Manager at EZPAWN #90115 and the District Manager for the area to better understand the situation. Available data indicates at the time of Ms. Sherman’s purchase a Product Protection Plan was offered and declined. Upon receipt of Mr. [redacted]’s complaint, I reviewed all available IT system data as well as spoke with Team Members at EZPAWN #10904, the District Manager for the area, and our IT Security department to better understand the situation. According to Mr. [redacted]’s allegations, while utilizing a laptop online, he determined he had been “hacked.” Due to the fact he had a desktop computer in loan with EZPAWN ##10904, he determined the desktop must be the source of the security breach. After speaking with various Team Members, particularly those in our IT Security Department, it would be extremely unlikely the source of Mr. [redacted]’s alleged security breach was the desktop. When an item is taken in as loan collateral, the item is carefully tagged and stored in the location’s warehouse. Routine audits assure the item accounted for and free from physical damage, but at no time are electronics powered-on. As a desktop, the system would require a monitor, keyboard, and mouse be attached in order to have any sort of functionality whatsoever. Further, our locations do not have wireless internet access, so had the unit even been powered on, it would not have been able to connect to the internet to be “hacked.” Although it is highly unlikely Mr. [redacted]’s desktop was the source of the security breach to his electronic devices, it does appear that Mr. [redacted]’s desktop was lost or damaged while in loan at EZPAWN #10904. As a result, Mr. [redacted] was offered like-kind merchandise replacement as well as forgiveness of two outstanding pawn loans. Please see the attached Release and Waiver of Claims as signed by Mr. [redacted] on 12/10/2015. If you have any questions or would like further is information, please do not hesitate to contact me directly. With Regards, [redacted] Compliance Manager, Operations & Firearms [redacted] Direct Phone [redacted] Fax Number [redacted]
I am in receipt of your correspondence dated 02/23/2017 regarding case#[redacted] as filed by customer [redacted], in regards to his transaction with EZPAWN Store#[redacted] (Dept. ID [redacted]), located at [redacted]. We value and respect all of our customers and work to...
assure positive interactions with each store. With regards to [redacted]’s complaint, we reached out to the District Manager for additional information on this situation. The District Manager states that they made every attempt to explain the charges to [redacted] and [redacted] remained dissatisfied. [redacted] paid the $196.50 for redemption and was very argumentative with the District Manager. During the conversation he also became threatening as well as combative. Video footage verifies the District Manager’s feedback. At this time, we apologize but due to the security and welfare of our team members we are unable to come to any type of remediation with [redacted].
Revdex.com:
rMy pawn ticket number: [redacted]Store address is : [redacted] [redacted] Dear Sir or Madam: I have a copy of my pawn ticket if you will give me a fax number or address I can send a copy to you.
My DOB is: [redacted]No c
Regards,
[redacted]
We have received complaint #[redacted], dated March 16, 2018. We will follow our standard procedures for resolution, and forward to our [redacted] of the store mentioned in the complaint. The [redacted] will contact the customer directly for resolution. Thank you
We have received your correspondence regarding complaint#[redacted] as filed by consumer, [redacted], in regards to her transaction. We value and respect all of our customers and work to assure positive interactions with everyone who walks into our stores. Upon receipt of Ms. [redacted]...
complaint, we immediately conducted extensive research to determine whether or not this was an actual customer of ours. Unfortunately, the research that we conducted in our Point of Sale system did not yield a match with this customer’s identifying information (i.e. Name, Phone Number or Email). Therefore, it is determined that Ms. Carr is not a customer of ours. If Ms. [redacted] could provide us with a transaction number or a copy of her transaction ticket where she placed the layaway we would be more than happy to look at this complaint again.
Complaint: [redacted]
I am rejecting this response because:my name is [redacted]-[redacted] I do have my receipt and the label that's put on the item in question
Regards,
[redacted]
Our store states that they were able to resolve the issue with the customer. [redacted] came into our store on Tuesday March 21, 2017 and a payout of $265.51 was made for the customer to repair the watch. Thank you
Complaint: [redacted]
I am rejecting this response because:I am rejecting this response because I have my receipts showing that I was not behind on any payments. on april 14,2015 I came in to make a payment on pawn number [redacted]. the person handling the transaction gave me a different receipt which he had to write the due date on it. which means that payment was not imputed into their system correctly. I have my receipt for this payment. I came in on May 14,2015 to pay on that pawn as scheduled. it was not overdue. that is wrong. on the 30th of april pawn number [redacted] was supposed to be paid because that was the date id was due. there are no excuses for this error. it was employee number 300034815 who handled the transaction on the 14 of april when I came in, he must not have documented the payment properly, because that is what started this whole issue from the looks of things. I vgot the employee number from the receipt that I have for that payment, so no I did not fail to make a payment, your employee failed to put it in the system correctly. they need to go back and look on that date and find my payment that I made. also if im not mistaken, when a customer has a complaint, the district manager is supposed to call me and get my side of the issue to straighten this out. that did not happen so there was no execellent customer done on their part. instead they went with the lie that the store location told them which was I would pay whatever $66 to get my ipad back in pawn or pay for the layaway, which I did not agree to. the manager of that store is just covering up the error that was made. I noticed also that the payment I made on 5/14/2015 is not even listed in the response, which indicates that they are hiding this from the district supervisor to keep from being in hot water because I have that receipt as well. here are the receipts in question so that the district supervisor can see what went wrong. also here is the text message for pawn#[redacted]. the big white paper receipt given to me on 4/14/2015 and the employee wrote the due date on it. his employee in /out number is also on this receipt as proof, that I did not miss my payment. the store screwed up not me.
Regards,
[redacted]
Complaint: [redacted]
ii called the main office the distric mgr said they would try to recover my stuff at another store they could no rrcovery my stuff that manger was angie store mgr she wss very nice,it wint go online ,has a crack on the top ,and all my info was erased and according to your RM it was put on the floor 3 times and no one ever told me and still kept talking my 45 every month
I am rejecting this response because:
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: The said business claimed that I missed a payment in November 2016 however I posses a receipt that proves otherwise this was the main reason they charged me $196 when the receipt clearly said that I owed $151.50 furthermore they didn't mention anything about my computer screen being "cracked" in they're possession. I wish to have my computer fixed or replaced also I wish to be compensated for the extra funds paid to them by me that were not justified.
Regards
[redacted]
We have received complaint # [redacted], dated 9/19/2017. We will follow our standard procedures for resolution, and forward to our District Manager of the store mentioned in the complaint. The District Manager will contact the customer directly for resolution. Thank...
you.
We immediately contacted our store so that they could get in contact with the customer. Our store manager spoke to the customer on 1/22/16 and our store was able to locate the customer's earrings. Upon speaking with the customer, it was agreed upon that she would be to the store to...
pick up the items on 02/16/16. Thank You[redacted]Compliance AnalystEZCORP
We have received complaint # [redacted], dated 12/19/17. We will follow our standard procedures for resolution, and forward to our District Manager of the store mentioned in the complaint. The District Manager will contact the customer directly for resolution. Thank you.