Find A Grave, Inc.

Contact Name and Title: Katrina, Find A Grave Curator Contact Email: [email protected], [email protected] RE: *** *** complaint-*** To Whom It May Concern, Thank you for forwarding *** ***’s response to usWe have carefully reviewed this request and have the following communication As a company, we strive to serve our customers’ best interestsWe apologize for any inconveniences that have occurred from this situation and appreciate the opportunity for further communication Our transfer guidelines state that transfers are required for memorials that are directly related to the member within four generations; meaning their sibling, parent, grandparent, and great grandparent. The memorials for *** *** *** and *** *** are not directly related to *** ***, according to our transfer guidelines. Find A Grave managers are not required to transfer memorials unless the relationship, for the member requesting the transfer, falls within our transfer guidelines. On Find A Grave, any memorial can be added by any member, as long as it is not a duplicate memorial. A member does not need to be related in order to add a memorialFind A Grave hosts and provides access for users to find, record, and present final disposition information from around the worldFor Mr***’s reference, we have received and responded to the plagiarism grievance with the Illinois Attorney General. We have not received notification from the Colorado Attorney GeneralIf you have any questions regarding this or any other matters pertaining to Find A Grave, please do not hesitate to contact me directly at [email protected], Katrina Curator Findagrave.com

Title: Allison, Executive Office Response Team
Contact Phone: ###-###-####
Contact Email: ***@ancestry.com
January 29,
RE: *** *** -- ***
To Whom it may concern,
Thank you again for forwarding Ms***’s response to usWe regret any frustration Ms
*** has experienced in this situation
Upon review of Ms***’s Find a Grave account history, Ms***’s site usage has violated our Terms of Service policies on a number of occasionsHer account was closed permanently because of inappropriate use of the Virtual Flower feature in addition to unacceptable use of the member message system
Our Terms of Service details are readily available via the front page of the website and our members must agree to abide by them
In order for Ms***’s account to be reinstated, she will need to review our Terms of Service and our FAQ’s
http://www.findagrave.com/disclaimer.html
http://www.findagrave.com/cgi-bin/fg.cgi?page=listFaqs
Her agreement on all site policies would be needed before we can reinstate her accountShe also needs to be advised that her account would remain under review for a period of time, as yet undecidedAfter reviewing our Terms of Service she can email us at ***@findagrave.com with her agreement if she would like her account to be reinstated
If you have any questions regarding this or any other matters pertaining to Ancestry.com, please do not hesitate to contact us at ###-###-####
Sincerely,
Allison
Executive Response Team
Ancestry

Complaint: ***
I am rejecting this response because:In regards to complaint number *** yesterday afternoon I forward to find a grave what I had read their " contact and faqsand want to be reinstated ASAPI have gotten no reply.Well at the same time is it right for them to remove all the *** family from theWintergreen Gorge cemetery? I am surprise they did not remove my parents and grandparents too, other than theydid not know the last name.Also is it right to encourage people to invade other people families they do..ex My grandparents of my husband are buried in the Erie Cemetery , is it rightto take pictures of their graves with out first asking the family permission...a picture was submitted by a *** *** that we do not know who he is....This is invasion of the family privacy..Another example is my Great Great Aunt and Uncle who are also buried in theErie Cemetery has a picture taken by *** and ***This is disrespect to aunt*** and Uncle ***...They never contacted the family for permission to take a picture of this grave either..So if they want to complain about rules, what about laws in some statesarethey breaking them.*** ***@Aol.com

Title: Allison, Executive Office Response Team
Contact Phone: ***
Contact Email: ***@ancestry.com
August 12,
RE: Emma *S*** -- ***
Hello Emma,
Thank you for contacting Find A Grave in regard the memorial of Robbin C*** and your account
status
Firstly, I would like to apologize for the length of time that it has taken for us to respond to this inquiryThere were many factors involved that contributed to this delay, one of which is that your son's father is listed as famous on Findagrave
There were three memorials for Robbin C*** on FindagraveI have removed the memorial that disclosed his private burial location, per your requestThe memorial that you created was merged into the famous memorial that we already had listed on FindagraveFamous memorials are managed by FindagraveThis memorial has been in the famous section of Findagrave since his passing in 2002:
***
Your account was placed on hold because you have deleted over memorialsThese memorials had other member’s photos on themIt is against our Terms of Service to remove memorials that other members have added photos to in massThis was reported and your account was placed on hold
If you would like your account reinstated, please respond with your understanding and that you will no longer remove memorials that other people have placed photos onPlease review our Terms of Service and our Frequently Asked QuestionsIf you agree to abide by these terms, we can unlock your account
http://www.findagrave.com/disclaimer.html
http://www.findagrave.com/cgi-bin/fg.cgi?page=listFaqs
Thanks very much
If you have any questions regarding this or any other matters pertaining to Ancestry, please do not hesitate to contact us at ***
Sincerely,
Allison
Executive Response Team
Ancestry

Contact Name and Title: Katrina, Find A Grave Curator Contact Email: [email protected], [email protected] November 6, 2017 RE: [redacted]  To Whom It May Concern, Thank you for forwarding [redacted]’s communication to us. We have carefully reviewed this request and...

have the following response.   As a company, we strive to serve our customers’ best interests. We apologize for any inconveniences that have occurred from this situation and appreciate the opportunity for resolution.   We have removed the mention of [redacted]’s name and other living survivors from the biography on the memorial page for Phyllis Dipert.  We have also taken the action that she requested through email and have removed all living survivors from these memorials:   Find a Grave Memorial # [redacted] - [redacted] Find A Grave Memorial #[redacted] - [redacted] Find A Grave Memorial #[redacted] - [redacted] Find A Grave Memorial #[redacted] - [redacted] Find A Grave Memorial #[redacted] - [redacted]   In addition we have locked the biography section of each memorial page so that the manager of the memorials cannot change the biography.  The individual who holds the copyright to any photos that are on the memorial pages may send in proof of copyright along with details and the photo will be removed.   We allow immediate family members to manage memorials on Find A Grave.  However, if there is a family dispute we do our best to resolve the situation.  If there is anything else that we can do to adjust the memorial page, as it is incorrect, please respond with that request.   Find A Grave continues its mission to provide a collaborative community where members can contribute memorials and record burial dispositions.   If you have any questions regarding this or any other matters pertaining to Find A Grave, please do not hesitate to contact me directly at [email protected].   Sincerely, Katrina Curator Findagrave.com

Contact Name and Title: Katrina, Findagrave Curator Contact Email: [email protected], [email protected] July 31, 2017 RE: [redacted]: ­ [redacted]   To Whom It May Concern, Thank you for forwarding Mr. [redacted]’s response to us. We have carefully reviewed his response and have the following comments.   As a company, we strive to serve our customers’ best interests. We apologize for any inconveniences that have occurred from this situation.   The memorials in Yonah Memorial Gardens were just one example of memorials being placed in cemeteries where the person is not buried.  Mr. [redacted] has added other memorials to incorrect cemeteries, even after being warned about this action.  Adding false information to Findagrave is a violation of our Community Rules or Terms of Service. We expect our members to treat each other with respect and kindness, as stated in our Community Rules.  The action of adding negative comments to his member biography is a violation of these rules. Findagrave will not be reinstating [redacted]’s member account due to these multiple violations.  Of course, we wish [redacted] the best going forward in his genealogical endeavors.   Sincerely, Katrina Curator, Findagrave.com

Complaint: [redacted]
I am rejecting this response because: The grouping of memorials I put in the Yonah cemetery were changed to burial unknown. I made a simple mistake and have corrected it. The derogatory comment was that I called another Find a Grave member the worst Find a Graver because although I submitted proof of burial the member refused to correct the memorials, and although Find a Grave says it will correct discrepancies has still NOT corrected the memorials in question even though I submitted proof of disposition.Find a Grave accused me of submitting false memorials, which I did not, as evidenced by the fact they didn't mention it this time, an outright lie about me.
Sincerely,
[redacted]

Title: Allison, Executive Office Response Team
Contact Phone: ###-###-####
Contact Email: [redacted]@ancestry.com
February 3, 2016
RE: [redacted] -- [redacted]
To Whom It May Concern,
Thank you for forwarding Ms. [redacted]’s response to us. We are committed to providing excellent customer service and regret any frustration Ms. [redacted] has experienced in this situation.
As Ms. [redacted] has rejected our original response, we must assume that she does not agree to our Terms of Service or our FAQ and will not be able to reinstate her account.
In regard to photographing headstones, laws vary from state to state. They even vary from cemetery to cemetery. We ask that our members obey all state and local laws as well as cemetery rules and regulations.
If she would like the memorials for her parents removed from Find a grave, she may send an email to [redacted]@findagrave.com that includes her request for removal, her relationship to each memorial, and the memorial numbers. We will process the request for removal of memorials if requested by immediate family members.
If you have any questions regarding this or any other matters pertaining to Ancestry, please do not hesitate to contact us at ###-###-####.
Sincerely,
Allison
Executive Response Team
Ancestry

Contact Name and Title: Find A Grave Senior Administration- Find A Grave Curators Contact Email: [email protected] January 2, 2018 RE: Customer Service Issues   To Whom It May Concern, Thank you for forwarding [redacted]’s communication to us. We have carefully reviewed this request and have the following response. As a company, we strive to serve our customers’ best interests. We apologize for any inconveniences that have occurred from this situation and appreciate the opportunity for communicating this resolution. The member, [redacted], has violated our Terms of Service or Community rules.  This has happened on multiple occasions.  We have sent notification in each of these instances and the member has, each time, agreed to our Term of Service and Community Rules.  Here is a copy of the detailed email that explains the violations, sent to the member on November 6, 2017.   “In February, 2013 you backdated memorials.  Your account access was locked.  You responded stating that you would not do this again.  Your account was reinstated. In May, 2013 you were emailed about adding surviving spouses as pre-need memorials. In March, 2014 you were emailed and asked not to add burial unknown memorials, or pre-needs, and only adding a memorial after you have searched for the memorial first and it is not found.  In May, 2014 you backdated memorials again and your account access was locked.  You emailed back saying you wouldn't violate the rules.  Your account was reinstated. Throughout the last half of 2015, many memorials made to the living were removed.  These were pre-need memorials made to people who are alive. In December 2015, your account access was locked for violations of adding the living (even after the same memorials had been removed).  You received a detailed email regarding your violations.  You agreed to all of our Terms of Service, our FAQ, and also agree not to add living people or burial unknowns to Finda A Grave.  Your account was reinstated. In May, 2016 you added a memorial to a living person.  It was removed.  You added the same memorial an additional time after it was already removed.  Your account access was locked for this violation.  Your account was reinstated as you said you would no longer add memorials to the living. In October, 2017 you continually added multiple memorials again after they had been removed (even multiple times).  These were memorials to people who are alive, which you had agreed not to add to Findagrave.  Your account was permanently locked and you received an email stating that it would not be reinstated due to these recurrences and violations.   We hope that this helps you understand our decision not to reinstate your account.”   This member has been given ample opportunities, after she agreed to our Terms of Service and Community Rules, to have her account access restored.  This last violation was the fourth and final violation. We will not be reinstating [redacted]’s member account on Find A Grave. Find A Grave continues its mission to provide a collaborative community where members can contribute memorials and record burial dispositions. If you have any questions regarding this or any other matters pertaining to Find A Grave, please do not hesitate to contact us directly at [email protected].                                         ...⇄ Sincerely, Find A Grave Curators

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
This is exactly what I wanted Find A Grave, Inc. to do. I looked up the records and see that they have in fact taken care of this and merged as requested. I really appreciate it being taken care of so quickly!This complaint can be closed as resolved.
Sincerely,
[redacted]

Title: Allison, Executive Office Response Team
Contact Phone: ###-###-####
Contact Email: [redacted]@ancestry.com
February 17, 2016
RE: [redacted] -- [redacted]
To Whom It May Concern,
Thank you for forwarding Ms. [redacted]’s complaint to us. We have carefully reviewed the...

request and have the following response.
At Find a Grave, we strive to always provide excellent customer service and sincerely regret any frustration that Ms. [redacted] has experienced in this situation.
We appreciate your patience while we have reviewed your concerns and inquiries. We have located, and responded to the emails you sent to [redacted]@findagrave.com. We have also removed the photos that were added by you, from the memorials in question.
At this time we are unable to fulfill your request, because it is outside of the transfer guidelines, and the current manager of the memorial page is an active member on the site. If you have transfer requests that fall within the transfer guidelines (see link below for transfer guidelines) you are welcome to contact us at [redacted]@findagrave.com, and we will be happy to mediate those transfers for you.

Please note you are always able to add any information to the memorial page by using the edit tab in the upper right corner. You can also add a memorial to a personal virtual cemetery.

To learn more about the transfer guidelines, please click on the link provided:
http://www.findagrave.com/cgi-bin/fg.cgi?page=listFaqs#79

If you have any questions regarding this or any other matters pertaining to Ancestry, please do not hesitate to contact us at ###-###-####.
Sincerely,
Allison
Executive Response Team
Ancestry

Title: Allison, Executive Office Response Team
Contact Phone: ###-###-####
Contact Email: [redacted]@ancestry.com
December 10, 2015
RE: [redacted] -- [redacted]

To Whom It May Concern,

Thank you for forwarding Mr. [redacted]’ complaint to us. We have carefully reviewed...

the request and have the following response.
At Find a Grave, we strive to always provide excellent customer service. We sincerely regret any frustration that Mr. [redacted] has experienced in this situation.
We would ask that Mr. [redacted] please send us the following so we may review his request:
Your information as it appears exactly on our website.
The URL address where your information is found on our website.
URL stands for Uniform Resource Locator, which is the technical name for an Internet address. The following are examples of URLs:
http://www.ancestry.com/trees/
http://www.ancestry.co.uk/search/rectype/vital/pallot/mainmarriage.htm
http://ancestry.custhelp.com/cgi-bin/ancestry.cfg/php/enduser/std_adp.php?p_faqi...⇄ />
A URL merely specifies the location of an object on the Internet and is located at the top of your internet screen when you are viewing the information on the website.
If Mr. [redacted] has any remaining questions or concerns regarding this or any other matters pertaining to Find a Grave, please do not hesitate to contact us at ###-###-####.
Allison
Executive Response Team
Ancestry

Contact Name and Title: Jill, Executive Office Response Team Contact Phone: ###-###-#### Contact Email: [redacted]       June 28, 2016     RE: [redacted] – [redacted]     To Whom It May Concern,   Thank you for forwarding Mr. [redacted]’s...

complaint to us. We have carefully reviewed the request and have the following response.   We apologize for the frustrations that Mr. [redacted] has encountered with our Find a Grave website. After speaking with our Find a Grave department we have determined that Mr. [redacted] may contact them directly by sending an email to [redacted]. The email should include his desire to merge the two records created for his mother. Upon request, Mr. [redacted] can be made administrator of his mother’s memorial.   Again, we apologize for the frustrations that Mr. [redacted] has experienced. If you have any questions regarding this or any other matters pertaining to Ancestry.com, please do not hesitate to contact us at ###-###-####.   Sincerely,   Jill Executive Response Team Ancestry.com

Complaint: [redacted]
I am rejecting this response because:Merriam-Webster dictionary defines plagiarism as follows:"Definition of plagiarize, plagiarized, plagiarizing: transitive verb: to steal and pass off (the idea or words of another) as one's own: use (another's production) without crediting the source, intransitive verb: to commit literary theft: present as new and original an idea or product derived from an existing source."In my opinion, "VDR" plagiarized my uncle's family research when she created Find A Grave memorial for [redacted] and [redacted].  [redacted] and [redacted]'s Find A Grave memorials do not reference / credit their source of information.[redacted]'s name on his Find A Grave memorial is not consistent with his tombstone.  [redacted]'s name on her Find A Grave memorial is not consistent with her tombstone.Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]  Find A Grave Rules are not used by other member on FG , But they single out one person when someone complains and keep giving reason you are violating rules. 1. My post dating was family ( Which I try to tell Find A Grave why I posted) The pre-needs was mostly  where I had walked cemeteries taking pictures. I added family members that said I could ( with the understanding that that was okay with FG.  Below is just a small list of members on FG that has pre-needs and unknown burial ( which unknown are all over FG. ( Added unknown since FG rules said I had 30 days to place in cemetery) . osengineer3 (#46925840)Larry & Edie Doepel (#46583214)Don Bedwell (#46502238)Leo York (#47707923)dhintx (#47160808)don sanford (#47054069)Diane & John (#46842343)Michael McNeal (#48406645)Les Byrd (#48460681)Della Phillips Harper (#47370216)Stacha Pressley (#47232145)Theresa/Thunderbird584 (#47100429)Penny Pennington (#48132658)All of these have Living Memorial, Unknown Burial. and post date memorial ( All of this is fine with FG until one member single them out. I have try to tell people with FG that the person complaining   was just a bully and wanted every memorial in the area we live in.  I do not want my personal information on FG without me have a way to correct my stuff.  FG rules are not fair when others can be breaking the same rules which they say I have done.    There is one person on the list above that took cemetery books and funeral home records which is copyright and added memorial to FG. All I wanted was to complete cemetery info that I was working . I do not see how FG can keep my information and block me ? ( I can send a lot more members that are in violate) I do not feel that I was violating rules when over half of FG members are violating.   Thank you

Contact Name and Title: Katrina, Findagrave Curator Contact Email: [email protected], [email protected]   July 18, 2017   RE: [redacted]: ­ [redacted]   To Whom It May Concern,   Thank you for forwarding Mr. [redacted]’s complaint to us. We have carefully...

reviewed the request and have the following response.   As a company, we strive to serve our customers’ best interests. We apologize for any inconveniences that have occurred from this situation.   In order to participate on Find A Grave, our members agree to our Terms of Service and Community Rules, as well as follow our guidelines for using our website.  [redacted] has violated these terms by adding duplicate memorials, adding false memorials, and also adding negative comments regarding other members on Find A Grave.  [redacted] also has a history of posting negative comments, regarding other members on Find A Grave, the resulting action being loss of access to his member account in a prior incident.   This member account and history has been carefully reviewed by Findagrave Curators.   Due to these multiple and ongoing violations, [redacted]’s Find A Grave member account access will not be restored.   Find A Grave continues its mission to provide a collaborative community where members can contribute memorials and record burial dispositions. We expect our members to work together and treat each other within respect and kindness.  We wish [redacted] the best going forward in his genealogical endeavors.   If you have any questions regarding this or any other matters pertaining to Find A Grave, please do not hesitate to contact me directly at [email protected].   Sincerely,     Katrina Curator Findagrave.com

Contact Name and Title: Find A Grave Senior Administration- Find A Grave Curators Contact Email: [email protected], [email protected] December 22, 2017 RE: Customer Service Issues   To Whom It May Concern, Thank you for forwarding [redacted]’s communication to us. We have...

carefully reviewed this request and have the following response.   As a company, we strive to serve our customers’ best interests. We apologize for any inconveniences that have occurred from this situation and appreciate the opportunity for communicating this resolution.   The member, [redacted], has violated our Terms of Service or Community rules.  This has happened on multiple occasions.  The result of which was losing access to her member account.  This member has been given three opportunities, after she agreed to our Terms of Service and Community Rules, to have her account access restored.  This last violation was the fourth and final violation.  [redacted] has been sent an outline of her violations with explanation and details of why her account will not be restored.  That outline was sent on November 6, 2017. We will not be reinstating [redacted]’s member account on Find A Grave.   Our Terms of Service state, “you grant Find A Grave and its Group Companies a perpetual, non-exclusive, transferable, sublicensable, royalty-free, world-wide license to host, store, copy, publish, distribute, provide access to and otherwise use such material, including, hosting and access on co-branded services of that material, and to use the data contained in that material as search results and to integrate that data into the Service or other services as Find A Grave or the Group Companies deem appropriate.”   Additionally our Terms of Service state, “You acknowledge and agree that we may preserve any User Provided Content and may disclose any User Provided Content (including its origin) if we believe that it is required to do so by law or that such preservation or disclosure is reasonably necessary to: (a) comply with legal process or governmental requests; (b) enforce the Terms; (c) respond to claims that any Content violates the rights of third parties; or (d) protect the rights, property, or safety of the Websites, the users of the Websites, or the public.”   Lastly, our Terms of Service relay, “These Terms shall govern the relationship between you ("you") and Find A Grave. By accessing or using the Websites or the services that we provide via the Websites ("Service"), you are concluding a legally binding agreement with us, based on these Terms, including all terms, conditions and policies incorporated herein by reference. If you don't agree with any of these Terms, or if you have any objections to our Privacy Statement you must not use the Service or the Websites.”   Find A Grave continues its mission to provide a collaborative community where members can contribute memorials and record burial dispositions.   If you have any questions regarding this or any other matters pertaining to Find A Grave, please do not hesitate to contact senior administration directly at [email protected].                                           ...⇄ Sincerely,   Find A Grave Curators

Contact Name and Title: Katrina, Find A Grave Curator Contact Email: [email protected], [email protected] November 14, 2017 RE: [redacted], complaint # [redacted]   To Whom It May Concern, Thank you for forwarding [redacted]’s communication to us. We have carefully reviewed this request and have the following response.   As a company, we strive to serve our customers’ best interests. We apologize for any inconveniences that have occurred from this situation and appreciate the opportunity for resolution.   In the original complaint [redacted] stated, “I requested them to either remove this obituary that does not reflect my mom's wishes, or remove all reference to me and my immediate family.”  We removed all reference to [redacted] are her immediate family.  We also locked the biography field so that the manager could not adjust the biography. We have apologized to [redacted] and explained that we are running behind on email at this time. Her emails were found and processed along with her first request.  There were other requests in her emails such as “I respectively request that all information about me and my immediate family ([redacted], [redacted], and [redacted]) be removed from this record and all other records on your site listed below:   Find a Grave Memorial # [redacted] - [redacted] Find A Grave Memorial #[redacted] - [redacted] Find A Grave Memorial #[redacted] - [redacted] Find A Grave Memorial #[redacted] - [redacted] Find A Grave Memorial #[redacted] - [redacted]   We removed all information about [redacted] and her family members from these memorials and prevented the member from adjusting the biography by locking that access.   [redacted] is now requesting that we remove this memorial from Find A Grave.  This memorial is managed by an immediate family member and cannot be removed. We can lock certain sections of the memorial if they are being abused.  When we are contact by the copyright holder of the photos that are located on the memorial page, then we can remove them.  We will need proof of ownership (such as the original photo) sent to us and then we will take action to remove the photograph.  These should be sent to [email protected].  If the photo section of the memorial is being abused, we can lock access to that as well.   We allow immediate family members to manage memorials on Find A Grave.  We understand that immediate family members may have differing opinions about adding information online.  We do our best to find a solution in compromise, by locking certain sections of the memorial. If the manager of this memorial page violates any of our Terms of Service or Community Rules or abuses this memorial in any manner, we will take the necessary action. Find A Grave continues its mission to provide a collaborative community where members can contribute memorials and record burial dispositions.   [redacted] has been contacted directly through email as well.   If you have any questions regarding this or any other matters pertaining to Find A Grave, please do not hesitate to contact me directly at [email protected].     Sincerely, Katrina Curator Findagrave.com

?
Title: Allison, Executive Office Response Team
Contact Phone: [redacted]
Contact Email: [redacted]@ancestry.com
August 10, 2015
RE: Billy M[redacted] -- [redacted]
To Whom It May Concern,
This account was placed on a hold because it was thought to be a duplicate account which is...

not allowed on Find-a-Grave. We have restored access to the account as of Saturday, August 1st.
We apologize for any inconvenience this situation may have caused Mr. M[redacted].
Sincerely,
Allison
Executive Response Team
Ancestry