Find A Grave, Inc.

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Title: Allison, Executive Office Response Team
Contact Phone: [redacted]
Contact Email: [redacted]@ancestry.com
August 10, 2015
RE: Billy M[redacted] -- [redacted]
To Whom It May Concern,
This account was placed on a hold because it was thought to be a duplicate account which is...

not allowed on Find-a-Grave. We have restored access to the account as of Saturday, August 1st.
We apologize for any inconvenience this situation may have caused Mr. M[redacted].
Sincerely,
Allison
Executive Response Team
Ancestry

Title: Jill, Executive Office Response Team Contact Phone: ###-###-#### Contact Email: [redacted]   June 28, 2016 RE: [redacted]        To Whom It May Concern,             Thank you for forwarding Mr. [redacted]’s response to us. We have carefully reviewed the information and have the following response.   We have merged Mr. [redacted]’s mother’s Find a Grave memorial with the duplicate memorial created by Ms. [redacted]. We have also made Mr. [redacted] the administrator of his mother’s memorial. He should receive an email confirmation from our Find a Grave team shortly.   We regret the frustration caused by this situation and appreciate his patience.   If you have any questions regarding this or any other matters pertaining to Ancestry, please do not hesitate to contact us at ###-###-####.   Jill Executive Response Team Ancestry