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Fine Line Auto Body

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Fine Line Auto Body Reviews (67)

After numerous attempts to try and meet with the customer(Ms [redacted] were unsuccessful, we're leaving this issue open until the customer will be able to meet with us Since her vehicle has been totaled by the insurance company Fine Line Auto Body is not going to perform any work on the car

We have offered numerous times to have Mr [redacted] 's vehicle inspected at the GM dealership of his choiceWe have agreed to pay for a rental van during this time of inspection to determine what is wrong with the vehicleMr [redacted] stated he would have us take it to a dealership for the inspection and reserved the rental vehicle through us but he still to date has not showed up for his appointmentWe will still honor this appointment with Mr [redacted] but they definitely need the vehicle to determine what problems existsWe told him that if any of the problems with his vehicle are accident related then they will surly be covered by the insurance companyWe have reached out to the owner still today and just need him to call and set up or honor his standing appointment

We have met with the customer, and are in the process of addressing the issues on handThe customer will be dropping the vehicle off in the near future for warranty repairsWe will make sure that the results will meet the high standards as it will be beneficiary for both parties

The customer was informed multiple times that the vehicle was completed and ready for pickupWe also informed the customer that there would be retroactive charges for storage accrued if the vehicle wasn't picked up within a time frame of the vehicle being completedWe are still willing to work with the customer, however we would need to have the payment in full for the repairs as the money was spent on expenses other than the repairs

Attached please find an updated and final invoice from [redacted] regarding my truck The mechanic’s notes clarify there “no signs of external damage causing ECM failure” meaning there were no obvious reasons for the ECM to fail The mechanic has explained on numerous occasions there are three probable causes for the ECM to fail in this way 1.) someone tried to jump start the truck with the paddles reversed 2.) someone tried to jump start the truck using volts of amperage instead of volts (the truck has two batteries which may have created confusion for the technician) or 3.) someone welded on the truck with improper grounding and without first detaching the battery and ECM [redacted] also confirms on the attached invoice that the truck was towed to their shop with dead batteries I don’t know what caused the batteries to die, but it is highly probable that Fine Line would have attempted to jump start the truck to move it, etc., when they found the batteries were deadIt would have been a routine practice for Fine Line to try and jump start the vehicle, which is likely when someone made a mistake and the truck was damaged The attached invoice also states that the mechanic found corrosion inside the integrated power module, which may not be 100% related to the destructive event that occurred, but likely contributed to its failure [redacted] diagnosed massive damage to the truck’s electrical system and replaced the ECM, wiring, integrated power module, front control module, instrument cluster and the overhead compass Something major happened to the truck when it was at Fine Line and they should share in the cost to repair it Fine Line has not been cooperative despite assurances from the regional manager that he would help get to the bottom of what happened and they have refused to communicate with me or my mom while I was away in the Army As a result, I am asking for your help and filing a consumer complaint so my truck can get repaired and so I don’t have to suffer the burden of paying for the company’s mistake

The lengthy repair process on the customer's vehicle was due to the inefficiency of the insurance company of which the customer has been regularly updated We decided to plug the tire for the customer as a courtesy when the vehicle came back to us with a complaint about it a day after being picked up The second time the customer brought the vehicle back with a complaint on a loose molding the tire was mentioned again and we promised to look at itAs we examined the vehicle we discovered nothing wrong with the molding as the other doors had the moldings attached the same way and the customer stated that she will sue Nissan for a bad design for hurting her leg with the molding The wheel and tire were inspected and nothing wrong was found on those, the customer wants the tire replaced just because they want it replaced If tires would have to be replaced every time a screw gets in, certified patches would not be available We are here for our customers but will not take blame for something we're not responsible for

We have contacted the customer to set up an meeting to discuss her concerns further

Although Aaron at Fine Line did call, I was anything but satisfied with the work they did or his explanation that he had left and did not realize his people had returned my car in such a state I was still charged for the rental car but no other charges have come through so to that extent, yes I am satisfied and probably should not have hit the reject button

Please, accept my apologies for a delayed response As to Mr [redacted] 's complaint, we could not locate any files under his name in our database, and just by going off of the amount of repairs and no vehicle information is like looking for a needle in aAfter numerous attempts to contact Mr [redacted] were unsuccessful, we will await a response back in order to coordinate this issueWe will need the Y/M/M of the vehicle and the name under which the repair took place as well as the location of the shop

The vehicle was repaired correctlyThe vehicle was picked up when completed by the consumerWhen the vehicle was brought back, there was new damageIt is possible the vehicle may have been hit when parked or overnight when the vehicle was not in useThe photos we have of the vehicle upon the return, show obvious impactWe don't have the photos of the vehicle after the repair was completed but we do have the invoices of the parts that were replacedWe do not have any further responses on this case, but we will arbitrate, mediate or go to court if necessaryAttached are the photos

I am rejecting this response because:Because the manager agreed to it and it's not my fault that he make a mistake I actually talked to him before the work was doneI called on April 6th days after the accidentThey is no way it was donePlus I had to make trips for my car to be fix which I shouldn't have to.The work should have been done when I picked up my carThey should honor what the manager saidThe manager should know what he is doingThe only requirement for the other shop is that as long as I wasn't at faultWitch I was a victim of a hit and run so it not my faultRegards, Jo [redacted] ***

We are looking into the consumers complaint and will reach out to the consumer once we have completed our research

I am rejecting this response because:If didn't say that I would have went somewhere else The minus the hound dollar deductible and then honored what he said so instead of do instead That all I want is the manager to honored what he said Regards, Jo [redacted] ***

We at Fine Line Auto Body try to remain the leader in auto body repairWe never want an unhappy customer, however sometimes it is the customers misfortune that things arise that are coincidentalOn this particular vehicle we transported it to the place of choice provided by the customer ( [redacted] [redacted] )I, Shaun K***, contacted them and they were very forthright in their findingsThe lead mechanic explained that there was a break in the seal of the PCM/ECM and that this was the cause of the electrical problemHe said that there was corrosion and debris to further show this and that he didn't and couldn't tell how we would be responsible for the damages caused to the electrical systemI explained to him that we replaced the tailgate and the mirror on this vehicleThere are no wiring harness nor electrical components running to either part for they are both manual partsWe are always professional and maintain the highest education on all vehicles, it is coincidental and a great misfortune that this happenedThere is no possible way that this was caused or created by any of our employeesIn response to this item Fine Line maintains our innocence and hopes that the customer gets this resolved and taken care of with out any ill-will towards Fine Line or any of it's entitiesWe do however apologize for delayed response but this matter did take some investigation and time to resolve in making sure that Fine Line was not responsible or hold any negligence in this matter

The customer had brought her vehicle back to the body shop recently for warranty work When inspecting the vehicle, we came across new damage that had occurred after the vehicle had been completed and picked up by the customerWe would be more than happy to complete any body work for the customer when a new claim is filed

I reviewed the response made by the business in reference to complaint ID I am accepting the response simply because I am incapable of bringing the car to them to inspect at this time since it has already been fixedI did not take it back to them in the first place because I did not trust them, and what the other body shop uncovered proved I was right to be suspectI was hoping they would take a Revdex.com complaint seriously, but I do not wish to pursue further action at this timeIt's not worth the troubleI only hope other consumers do not have a similar experience

Here, at Fine Line Auto Body, we provide a lifetime warranty on repairs provided in a written form We have a strong and experienced team that consists of certified technicians Although it is our goal to provide the perfect product to our consumers, there are some factors that are
beyond our control such as, but not limited to an unquality product/material provided by industry leading vendors needed for the repair And that is one of the reasons we provide the warranty on the repair We will gladly take care of the problem as we inform each and every costumer should an according problem occur As we have never been informed of a problem as well as never given the opportunity to address it, unfortunately there isn't much we can do at this point of time, as all warranty work is subject to inspection and analysis We appreciate the opportunity provided to us by consumers and strongly encourage to keep communication open

We, Fine Line Auto Body, will gladly redo and take care of any imperfections due to poor quality repair at any of our five (5) facilities. We, also conducted an internal investigation concerning other accusations of abusing the vehicle while in our possession and have concluded that at no
point of time did we, Fine Line Auto Body, do anything out of ordinary standard procedure to damage the vehicleOnce again, we are available anytime if the customer would like to take advantage of the lifetime warranty which was provided w/ the repair

Here at Fine Line Auto Body we strive towards excellence in customer service as well as all other aspects of our business We appreciate your input in regards to your brief but less than satisfactory experience with our staff We apologize for any discomfort and/or inconvenience this has
caused you and we assure you that this matter will not be left unnoticed We will handle this in an adequate fashion to prevent any future mishaps of such sort, and hope that in the future you will have no necessity with auto collision repair but if you do keep us in mind for any of your ventures Again, please accept our apologies for the inconvenience and loss of your precious time

Due to our company policy, we only offer 10% back for our claimantsFor our customers that are going through their own insurance, we offer deductible assistance and that is what we offered to the consumerIf the consumer was not going through his own insurance, we would offer the 10% back

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Address: 200 Providence St, Jamaica, Massachusetts, United States, 02136-1856

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