Fine Line Auto Body

Everytime they contacted me that it was ready was told the next day it would be next week. All I want is to be able to make payment arrangements so I can get my car

The lengthy repair process on the customer's vehicle was due to the inefficiency of the insurance company of which the customer has been regularly updated.  We decided to plug the tire for the customer as a courtesy when the vehicle came back to us with a complaint about it a day after being...

picked up.  The second time the customer brought the vehicle back with a complaint on a loose molding the tire was mentioned again and we promised to look at it. As we examined the vehicle we discovered nothing wrong with the molding as the other doors had the moldings attached the same way and the customer stated that she will sue Nissan for a bad design for hurting her leg with the molding.  The wheel and tire were inspected and nothing wrong was found on those, the customer wants the tire replaced just because they want it replaced.  If tires would have to be replaced every time a screw gets in, certified patches would not be available.  We are here for our customers but will not take blame for something we're not responsible for.

Fine Line has the car and they are working on it. It may be fixed next week.

I spoke with them and he stated it is possible that it could be caused by something else other than incorrectly jump starting the vehicle. When the owner arrived several days after the vehicle was completed the vehicle was dead. During the repair time it never needed jump started but in our profession we know how to jump start vehicles. We all have been trained on this from top to bottom for years. We jump start vehicles everyday from diesel to hybrids. I just think because it was mentioned to him that it could of been from jump starting it the owner ran with this idea. When the owner came to pick up his vehicle it was dead and we attempted to jump start the vehicle in front of the owner and that was the correct way. The vehicle didn't start because the problem was the control units were bad. We stand behind our employees 100% and they stated that they never jump started it backwards. So we feel it was not us since we didn't ever touch the electrical system. Thanks again, sorry to respond so late to you, thanks for your patience. SHAUN K[redacted] GENERAL MANAGERFINE LINE AUTO BODY2071 PAYNE AVECOLUMBUS, OHIO 43205P-(614)258-5555F-(614)258-5550

Please, accept my apologies for a delayed response.  As to Mr. [redacted]'s complaint, we could not locate any files under his name in our database, and just by going off of the amount of repairs and no vehicle information is like looking for a needle in a.... After numerous attempts to contact Mr....

[redacted] were unsuccessful, we will await a response back in order to coordinate this issue. We will need the Y/M/M of the vehicle and the name under which the repair took place as well as the location of the shop.

Although Aaron at Fine Line did call, I was anything...

but satisfied with the work they did or his explanation that he had left and did not realize his people had returned my car in such a state.  I was still charged for the rental car but no other charges have come through so to that extent, yes I am satisfied and probably should not have hit the reject button.

The customer has been contacted by a company official as well as seen in person. The issue at hand has been addressed. Although, at the time of communication w/ the customer Fine Line Auto Body was not made aware of a complaint filing.