After careful review of Ms. [redacted] complaint, we found that her refund was due to her from the installers. They are independent contractors and should have reimbursed the consumer. The installers were the provider that was charging an additional fee for wiring. Our notes indicate that we...
notified them with her payment information. Obviously, since this did not happen, [redacted] will provide Ms. [redacted] a refund. We will take this up directly with the installer. I sincerely apologize for any inconvenience and hope Ms. [redacted] will accept this check with the understanding that we strive very hard to put customer satisfaction first.
Customer [redacted] was under the impression that our $49.99 processing fee was an INSTALLATION fee, this is not the case. We explained everything that had to do with his tv agreement before charging anything to the card, including the one time processing fee of $49.99. We contacted the...
customer to explain what our processing fees are and to make sure he knew that we would refund the last $25 charged to his card for all the conveniences. We also explained to him that we had refunded the first $25 of his processing fee to alleviate a billing discrepancy when he first called us. Customer is happy with this resolution and understands in full what all the charges and reimbursements are.
On 11/29 one of Walking Retailers con men walked into my garage in an attempt to speak with me about my cable. I informed him that I was not interested and he immediately gave me a sob story about his boss "Oscar" being a jerk for making him work this early (it was 11:30 am). He then made an insult about my mother (died in 1997) when I asked him to leave again. He then proceeded to yell at me so I put my tools down and walked towards him telling him I am no longer asking, I am now telling him to get off my property. He decided to argue and he then threatened me. The police were called and they spoke with him for about 15 minutes before telling him to leave the neighborhood. I wish I could upload a picture as I have one of this guy flipping me off as he was finally leaving. Avoid this company, period.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
The $49.99 charged to [redacted] was a processing fee from us, the retailer. The charges were made as soon as the customer was scripted, explaining what he would be charged that day. The installation was cancelled the very next day these charges were applied.The $49.99 billing note was...
closed and was not visible by the accounting department. We have contacted [redacted] to explain why the card had not been refunded and to apologize for all inconveniences. The card has been refunded the full $49.99 and she has been emailed a receipt of the transaction.Thank you.
Thank you for your help in resolving this unfortunate matter. First and directly, I would like to say we are refunding Ms. [redacted] the full $70.00.
We are in the process of updating our phone system. I am afraid Ms. [redacted] called during this process. We certainly would NEVER ignore her...
on purpose. We are extremely sorry that her needs were not addressed due to our upgrading our systems to better serve our valued customers.
And, the unsigned, voided check was a simple mistake. Our system recorded the correct check number and unfortunately, sent out the wrong check to Ms. [redacted]. We have corrected this and she should receive her check within a couple of days.
We do appreciate Ms. [redacted] as a customer and will strive to restore her faith in our hometown
store.
Sincerely,
[redacted]
Walking Retailers, LLC
Cc: [redacted]
After careful review of Ms. [redacted] complaint, we found that her refund was due to her from the installers. They are independent contractors and should have reimbursed the consumer. The installers were the provider that was charging an additional fee for wiring. Our notes indicate that we...
notified them with her payment information. Obviously, since this did not happen, [redacted] will provide Ms. [redacted] a refund. We will take this up directly with the installer. I sincerely apologize for any inconvenience and hope Ms. [redacted] will accept this check with the understanding that we strive very hard to put customer satisfaction first.
Customer [redacted] was under the impression that our $49.99 processing fee was an INSTALLATION fee, this is not the case. We explained everything that had to do with his tv agreement before charging anything to the card, including the one time processing fee of $49.99. We contacted the...
customer to explain what our processing fees are and to make sure he knew that we would refund the last $25 charged to his card for all the conveniences. We also explained to him that we had refunded the first $25 of his processing fee to alleviate a billing discrepancy when he first called us. Customer is happy with this resolution and understands in full what all the charges and reimbursements are.
On 11/29 one of Walking Retailers con men walked into my garage in an attempt to speak with me about my cable. I informed him that I was not interested and he immediately gave me a sob story about his boss "Oscar" being a jerk for making him work this early (it was 11:30 am). He then made an insult about my mother (died in 1997) when I asked him to leave again. He then proceeded to yell at me so I put my tools down and walked towards him telling him I am no longer asking, I am now telling him to get off my property. He decided to argue and he then threatened me. The police were called and they spoke with him for about 15 minutes before telling him to leave the neighborhood. I wish I could upload a picture as I have one of this guy flipping me off as he was finally leaving. Avoid this company, period.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
The $49.99 charged to [redacted] was a processing fee from us, the retailer. The charges were made as soon as the customer was scripted, explaining what he would be charged that day. The installation was cancelled the very next day these charges were applied.The $49.99 billing note was...
closed and was not visible by the accounting department. We have contacted [redacted] to explain why the card had not been refunded and to apologize for all inconveniences. The card has been refunded the full $49.99 and she has been emailed a receipt of the transaction.Thank you.
Thank you for your help in resolving this unfortunate matter. First and directly, I would like to say we are refunding Ms. [redacted] the full $70.00.
We are in the process of updating our phone system. I am afraid Ms. [redacted] called during this process. We certainly would NEVER ignore her...
on purpose. We are extremely sorry that her needs were not addressed due to our upgrading our systems to better serve our valued customers.
And, the unsigned, voided check was a simple mistake. Our system recorded the correct check number and unfortunately, sent out the wrong check to Ms. [redacted]. We have corrected this and she should receive her check within a couple of days.
We do appreciate Ms. [redacted] as a customer and will strive to restore her faith in our hometown
store.
Sincerely,
[redacted]
Walking Retailers, LLC
Cc: [redacted]