Firecut Reviews (%countItem)
Firecut Rating
Address: 5851 W Charleston Blvd, Las Vegas, Nevada, United States, 89146-1290
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www.ashadiamonds.com
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I love this company! The customer service is awesome! I've spent so much time in communication with customer help, in the process of picking out and purchasing my ring. It came earlier that expected, and it's so beautiful!
Easy purchase. No problems. She loved the stone. Thank you.
Amazing experience with this company. I found a ring I liked on another website and asked them to essentially replicate for me which they did. No issues at all, and completely customizable. The Moissanite ring arrived on time and was beautiful, my fiancée loves it and so does all her friends and family
I had the complete opposite experience as Catherine I. I received answers to all my questions from two very friendly associates and the replies were very fast. The quality of the rings I purchased are excellent. No one has been able to tell the difference between the moissanite and a real diamond. Myself and my fiance are more than happy with the purchase. I know that not everyone has the same shopping experiences no matter what establishment you're buying something from, but I only have good things to say about this merchant. 5 stars.
I placed an order for a custom designed engagement ring and matching wedding band. Based on pictures I had taken of several rings I had seen in stores in addition to pictures of several other rings from their website and others, they rendered several CAD drawings ultimately including everything I wanted down to the smallest of details. The resulting ring set was absolutely stunning and my fianceé was beyond overjoyed to receive it. I would highly recommend MoissaniteCo.com for anyone wanting a beautiful ring at a great price with fantastic customer service both during and after the sale.
I was allergic to the palladium ring my husband bought for me. They have only an online chat service. They claim to be a real person, but they never answer my questions, so I fear it is just a bot. Be wary of this place. Returns are difficult. Don't believe the testimonials on their website. I tried to leave one, but can't. How do people leave all those glowing reviews?
Hello Catherine, We are sorry you are not satisfied with your experience. We looked over the chat, and the customer service rep was attempting to answer your questions. In the future I would recommend giving her a chance to respond, however. When 3 - 4 questions are made in between each response, it can make it difficult to have a back and forth conversation. Elizabeth wasn't a bot, but a real person, who was sincerely attempting to assist you. In the end, customer service did assist with helping you exchange for a platinum ring. Hopefully the hypo allergenic properties of platinum will work better with your skin.
Very shady business practices
Order placed on 7/20/19 for an engagement ring, in 18k white gold with a *** moissanite gemstone, size 5.Price was $1370. Contacted company via online chat and asked when to expect the ring and whether it was a custom ring. Representative told me it was custom and would take up to 10 days to be produced and shipped because I went with the 18k option which cost an additional $145. On 7/29/2019 I contacted the company again regarding when to expect the ring as I had arrangements for a proposal and whether I could expedite the shipping. I was told again that it would be ready to ship by the end of the week. To make sure that it would arrive on time Elizabeth, the representative sent me a link to pay for overnight shipping which I proceeded to pay in order to guarantee the ring would arrive on time. On 8/2/2019 I spoke with Elizabeth again as the ring did not ship and was told that it should be inspected that very day and should ship out. I asked whether I would receive it on time and Elizabeth told me that I would not because the overnight shipping does not include weekends. I asked why Elizabeth told me that the ring would ship that day if she knew it wouldn't arrive on time. She apologized and proceeded to once again try to upgrade my shipping to now include weekend delivery for another fee. I paid that fee and was sent tracking information later that day. The next day I received the ring and inspected it from the box and everything looked fine. I was getting ready to propose and took the ring out of the box to place it in another presentation box and noticed that the ring had a 14k stamp on the inside. The ring that was sent was not the one I ordered. I paid for expedited shipping twice and waited longer than expected for a "special order" 18k ring which cost $145 more and after all that hassle received a ring that I did not order and one that was ready to ship and did not require the 10 day wait or the extra cost and shipping fees.
I would like for the company to respond and explain to me how this type of business practice is acceptable. I never received an approximate date of when to expect the ring and was just told false updates to keep me from asking any more questions. In the end I received the wrong ring and I feel completely tricked by this company. I was misguided during the entire process only to receive the wrong item. I spent over 1400 dollars all together and the company could not take the time to check and see what item they were shipping. The invoice was right in the box and stated 18k. My assumptions are that the ring I ordered was never made and the company never had the intentions of sending me the right product hoping that I would not notice and would blindly accept the cheaper alternative.
We just finally received the ring back from the customer. We are going to have it professionally tested, and we need time to do that. We may not be able to respond by 8/20, but we will respond as soon as we get the results back.
The customer has already been provided with a refund via ***.
(The consumer indicated he/she DID NOT accept the response from the business.)
Once again the company writes another lie. I have not received any refund from Firecut LLC. The ring was tested by two different Jewlers confirming 14k as well as being sent to me with a 14k stamp on the ring itself. This company attempted to send me an undervalued ring and continued to try to pass it off as the more expensive option I ordered. This complaint is not resolved.
There was a mistake with this order which we have acknowledged from the beginning. As soon as it was brought to our attention, we apologized and immediately provided a return label. We offered him several different solutions including returning for a full refund, having the error corrected, or accepting the ring as is minus a discount.
However there are several things stated in the complaint to the Revdex.com that aren't factually accurate which we need to correct.
1st and foremost, the ring was made in solid 18k white gold. It was not made in 14k white gold. This style does usually take 10 BUSINESS days to make (and the business vs actual days, it appears, caused this customer some confusion). The processing time is fully disclosed to the customer on the product page and throughout the checkout process.
Because he needed it sooner than what we advertise, we had to cut a corner, and have it shipped directly from the contract jewelers who finish this style for our company. It didn't go through our regular quality control. The jewelers mistakenly stamped the ring 14k instead of 18k, simply because 95% of the white gold we sell is 14k, and it was a human mistake. Sadly, we didn't catch the mistake because it dropshipped directly to the customer.
Now that we have received it back, we have purchased a gold and platinum tester: *** Digital Gold and Platinum Tester, to test and ensure the ring is in fact, solid 18k white gold. You can see the testing of the video here
***?***
We have made the video public on our *** page so anybody can see the testing. As we expected, it tested to be 75% pure gold (which is 18k. 14k gold, is 56%).
Therefore the customer did receive the correct item, but it unfortunately was stamped incorrectly.
As far as the refund is concerned, we told the customer the same day he contacted us about the ring that we would refund in full. But nevertheless a payment dispute was opened up with ***. Unfortunately by doing this, it has delayed him getting the funds.
We responded to the inquiry as soon as we received it, and told *** once we get the ring, they can issue a refund in full. Whether or not *** has done that yet, we don't know. But we are not disputing the refund, as we told the customer from the very beginning he is welcome to return it for a refund. However by opening the dispute it puts *** in the middle of the transaction, and now the customer likely has to wait until a moderator reviews the dispute and releases the funds to him.
6 month old 2 carat *** stone completely broke off setting of engagement ring!
I purchased a 2 carat *** stone and 2 wedding bands for a toal of 3 carats in July 2018. I didnt start wearing the ring until September 2018. The ring was saudered to 2 wedding bands one on top and one on the bottom. On february 18th I looked down while at dinner and notice that the entire setting had broken off the ring. I traced my steps and could not find it. Please be clear.. the diamond did not fall out of the setting. the entire setting was gone off the ring. I contacted vendor and explained what happened and showed them a picture.. which is clearly a manufacuting defect. I wore my previous engagement ring for 25 years, every day, and never experienced anything like this. I contated the supplier several times and they said there is nothing they can do unless I find the stone and the setting and they would repair it. this is absurd.. if there wasn't a flaw in the manufacturing of the ring I would still have it.
I want a refund or a new ring
We are sorry the ring has been damaged, but it has been damaged. The center portion of the ring has been ripped and broken from the band. If she can find / recover the center of the ring and return to us all the pieces, our company will pay for the cost to repair the ring as a courtesy.
Unfortunately we won't be able to replace the center of the ring (by far the most important part of the ring) free of charge. It would be like purchasing a high end handbag, having it ripped from your shoulder, and returning just the shoulder strap to the store to get a replacement of the entire handbag.
No jewelry store can guarantee a ring made of gold will be impervious to damage. For this reason jewelry insurance companies exist, and we previously provided the customer with a free appraisal at her request, so she could obtain jewelry insurance. Sadly it looks like she didn't follow through or it would be covered.
Our jewelry warranty is clear that it doesn't cover lost jewelry or lost center stones. Moreover in the customer's own words she had the rings soldered together, something that was done by a 3rd party jeweler. Having work done by a 3rd voids the warranty as is explained on our website (and is extremely common practice across all manufacturing industries). Therefore although we may not come to an agreement as to whether or not damage to the ring should be covered under our warranty, it is clear that loss of the jewelry isn't covered, nor is jewelry covered if it has been worked on by a 3rd party (i.e. if the modification such as soldering isn't done correctly, and the ring is heated and cooled too quickly, it could potentially damage the metal of the ring).
Nevertheless we are willing to repair the ring and replace the center stone at a discounted price. If the customer would like to contact us to discuss pricing, please do so.
(The consumer indicated he/she DID NOT accept the response from the business.)
This is clearly manufacturing defect and a finding these same compllaint as others.. I didn't loose the ring .. the ring broke off the setting.. the soddering of the bands was no where near where the ring broke off.. I want at least some of my money back
We are happy to repair it for her if she can send us back both pieces of the ring. We aren't able to repair a ring that has been lost, however. We also are not able to give a refund on a product that has been lost.
As explained on our website:
***
the ring isn't covered by our warranty because it has been worked on by a 3rd party. In addition our advertised warranty doesn't cover against loss.
(The consumer indicated he/she DID NOT accept the response from the business.)
I will contact the seller for a refund as I am not interested in getting another ring or repairing the one I have as I don't trust the quality.
I am very upset with the unprofessional manor in which I've dealt with. I have had several issues with this company and the biggest problem is the return policy. You literally do not know what this item will look like until it s sent to you there are no real pictures on this item to show how it would look on a person. The quality is poor and you have to pay a penalty and shipping if you are dissatisfied with an item the reps are nothing but rude and disrespectful. I just sent an item back that I reported as received damage as soon as I opened the box. I sent a chat ans email about this and the stones were still small which is why I sent back the previous pair. I was unfortunately admitted to the hospital which caused me to return the item a few days late which I emailed the company about this last Thursday and was instructed to still send it back. After doing so with my own money I was contacted by a rep names Chris who I complained on before and told the company not to have him to contact me but he did. He said that the item looked dirty and worn. I let this rude rep know that I only tried the earrings on in my car when I opened the box and they had been in the box until they were returned I even have pictures and the item was not worn nor dirty his email was terrible and he also advised I was beyond the return timeframe which if hat was an issue I should not have been instructed to return it when I emailed them after being released from the hospital which he also did not acknowledge because he is heartless . This issue has to be resolved or I will keep escalating it this company has not customer service number for a reason because they are crooks.
Product_Or_Service: 3-Prong Round ***
Order_Number:
Refund This item needs to be refunded I am a dissatisfied customer and *** that a company can operate like this penalizing a customer when they are unhappy with a product which they really don't know about until it's received. This company does not stand behind it's consumers and if it is not resolved I will seek legal action I have proof of the issue being communicated through email also.
"I received a piece is junk et again from this company that was completely not worth the money nor effort."
She received a pair of high quality earrings which she even exchanged for a larger pair. Her reason for return, at least prior to the complaint, was that she wasn't happy with the carat weight which she feels should be bigger for the carat weight (in other words she misjudged the carat weight).
"I was disrespected and insulted by on of the company's rep by the name of Chris."
She has been buying and returning jewelry for the last 6 months. She has purchased and returned 5 - 6 pieces of jewelry. She has been hostile and rude in her interactions, frequently insulting our customer service reps and our company as a whole. Yet, she keep coming back, buying jewelry, being angry about something, and ultimately returning the item. The irony of her statement is that she was the only dishing out the insults and name calling throughout the process.
What she is offended about is that Chris pointed out her last return was outside of the 30 day returns period and the earrings were not in new condition but noticeably dirty. Apparently that is a very insulting thing to point out.
"This item needs to be refunded I am a dissatisfied customer and *** that a company can operate like this penalizing a customer when they are unhappy with a product which they really don't know about until it's received."
We charge a small restocking fee (5%) because all of our jewelry is made to order. This is very clear on our website, and it is the only way we are able to offer pricing that is 25% - 100% below our competitors' pricing. Moreover the final piece of jewelry she sent back arrived over 30 days later and was caked in some mystery ear goo. Yet we still allowed her to return it and a refund has already been processed. And as a thank you for allowing her to return it outside the 30 day returns period and dirty, we get this Revdex.com complaint. We just hope this will be her last purchase with our company.
I'm not satisfied with product and am trying to return. Company's not allowing refund though they received ring and is now not responding to my emails
My fiancee proposed with a ring from MoissaniteCo, and I couldn't have been happier to say 'yes' to The One. While thrilled about this moment, I knew I wanted to return/exchange the ring within a couple of hours. We reached out to MoissaniteCo to initiate the return, found out the security tag needing to be on the ring, which was a tiny blank sticker on the ring, with no price listed, no mention of leaving it on, and it's not clear that it was a security tag. The invoice/receipt did not include the refund policy on the document. Also, what man proposes while leaving the sticker/tag on the ring? This is not the norm, and I'm not sure how the company ensures customer satisfaction if it does not also allow the gift receiver to also be fully satisfied with the product. Initially, my fiancee and I received responses immediately from the Chris and Craig on the sales team, and they did try to present the option for an exchange, which I appreciated. So I returned the ring in order to see if I liked a custom design. Upon seeing the design, I decided I did not want to go with the custom design, and I would still like to return and receive a refund for the original ring, which was now in their possession less than a week after getting proposed to (ring had only been worn couple hours on the day of proposal, there was no mention of any issues with the returned ring). After I tried asking again for the return, the sales help team has gone silent. Typically we've received timely responses within 2-3 hours of emailing. Now it's been 48 hours with no response by email (2 full business days). The company has no phone number I can contact. I had tried the live chat, but they seem to always direct you to email. So I have not been able to get a hold of anybody recently even though they still have the ring and my fiancee's payment. Thus, I am reaching out in hopes that the Revdex.com can assist. I know a ring is just a ring, but this one has a heftier price tag, and I want to be genuinely happy with the ring I wear on my wedding day and hopefully for a very long time after. I would appreciate any help I can get with finding a resolution.
I am seeking a full refund of the original ring, $820 for the ring. Total payment was $845 due to shipping.
I would like to withdraw or close the complaint. Moissanite Co has agreed to provide a partial refund, and I have accepted the resolution. Please let me know how to proceed in closing out this complaint.
The business refused to allow me to return the ring I purchased even though I am within the return time frame.
I purchased a ring for 690 dollars on November 29 2017. I received the ring December 8, 2017. After receiving the ring, my fiancé decided she did not like it due to the width of the band. I contacted the company to request a refund and they informed me that I could not return the ring unless the security tag was still attached to the ring. When we received the ring there was no security tag attached to the ring. I expressed this concern with the company and they refused to believe that they could be at fault. I understand these security tags are supposed to be attached to each ring but it is hard to believe they have never forgotten to attach the security device to a ring before. Honest mistake if someone forgot to attach it but all I want is a refund. I am within the refund period and there is nothing wrong with the ring. Customer service was not helpful and would not even consider the fact that it could have been an error on their part. They have no proof that a tag was attached at the time the ring was shipped to me.
I am seeking a refund of my $680 dollars I paid for the ring. I would like the company to send me the necessary refund instructions and they refund my card that was charged.
As part of the terms of sale the security tag needs to remain attached. This has been our return policy for over 10 years. Nearly a month passed between when the customer received the ring and when he inquired about a return. During that time, somebody must have removed the tags if they are no longer attached. However we want the customer to be happy with their purchase and so would be happy to make an exception to our return policy and allow for an exchange if he is interested in exchanging the ring. If so, please contact us and we will help him further.
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not wish to make an exchange. I would like a full refund as guaranteed on the company's website. The ring arrived to me with no security tag attached to it. I still have the ring in it's original packaging and I have no problem sending it back in for the refund.
We don't have anything to add except that we will make an exception to the return policy minus 5% restocking fee provided the ring is in new condition with no scratches on the band whatsoever, including on the sides and bottom of the band. If there are, we will return it to the customer.
Thank you
We purchased my engagement/wedding bands from them- both have had quality issues within a year of purchase (the band was within 2 months, then 3)
Upon receipt of my engagement ring, everything seemed perfect so we decided to purchase my wedding band through them too. Within 2 months of receiving my wedding band a stone fell out. This is when I also noticed that the setting of my engagement ring was loose. We returned the wedding band to be fixed and chose to wait on the engagement ring as our wedding day was approaching. I received my band back shortly after the wedding (which was fine) and within 3 months, a stone fell out again. They are unwilling to accept our returns based on quality issues. I do not want them to fix it again because of our past experience showing that it will only fall out again. They have no customer service line, only email or live chat and when you go to post a review on their website it says that a manger will review it- which leads me to believe they only post positive reviews.
Order #: ***
1 9-stone one shared prong ring
model: ***
We have corresponded with a person named Chris who has not been helpful in providing a resolution that will be final.
I do not want the company to repair the ring as they have offered because last time they repaired it we only had the stone fall out again. I do not trust the craftsmanship. I would like a refund of both my items as they are poorly made.
At the time of his purchase we offered a 30 day returns period and a 6 month warranty which the customer stated they read and agreed to. Both the warranty and returns period have expired, nevertheless we have made numerous attempts to assist with the repair of the ring. Initially the customer wanted to have it repaired locally, and so we offered to send a replacement stone free of charge so they could do that. Later they said they wanted to have our company repair it, but didn't want to pay for shipping, and so we provided a return label and offered to do it for free. And we have done this without even seeing the ring, unable to know whether or not the stone came out due to damage, abuse, etc. (If the prongs aren't damaged or bent, and are otherwise untouched, it may be a C&C warranty issue as the stone has been damaged.)
(The consumer indicated he/she DID NOT accept the response from the business.)
We did not want to have the company repair the ring not because of shipping charges- it was because the previous time they fixed the band a stone fell out within 3 months again. It is obvious that there is a craftsmanship issue and I do not trust them to do it properly. After all of this we have decided to simply use a local jeweler who is reputable and stands by the quality of their product. I also find it very fishy that when one posts a review on their site it says a manager will review it (leading me to believe they only post positive reviews) and their social media pages have no options for reviews, giving them the option to delete posts with them when they are bad.
If the customer is uninterested in having our company repair the damage, we are not able to assist them further.
We have offered to pay for the shipping, round trip, to repair the ring, and pay for the repair at no cost to the customer. We have sent them a *** return label. If they are change their mind, they can simply ship it back when they are ready to move forward.
We purchased a2 carat moissanite ring on Nov 2015. The stones composed of halo became discolored/dull/yellow within 6 months.
Order Number:***
Item Number: ***
Item Name: 1 x Classic Round Forever Brilliant Moissanite Halo Engagement
My now-husband and I got engaged on Nov, 2015. After 6 months, one of the stones composed of the halo became visibly yellow/dull/cloudy. A few other stones on the band were a bit dull but nothing too apparent or concerning. We took it to a jeweler for professional cleaning and was told the stone has discolored over time. I work from home, rarely wears my ring out.
6/27/16 My husband submitted a return request to replace the discolored stone. On 8/8/16 He finally shipped the ring back to Moissaniteco. On 8/15/16 The Moissaniteco representative emailed him and asked "which stone we were unhappy with. On the band or in the halo." They were unsure which stone was discolored. I would assume a professional jeweler would have the appropriate instrument to identify which stone on the halo was the most discolored. My husband has previously discussed this in the emails prior to sending it back. We both can clearly see it with our naked eye.
8/26/16 Moissaniteco shipped ring back to us after they supposedly replaced the stone. After we received the ring, it appeared as if one stone was a tad smaller than the rest around the halo.
9/28/17 My husband had to send another return request because one of the stone composed the halo became cloudy/dull/discolored again. The representative responded: "the previous stone was damaged which is why it was cloudy. If it looks the same again, its because its become damaged. The price to replace 1x stone, polish/refinish the ring is $25." We were never told by the jeweler the previous stone was damaged, only discolored. We were never informed by Moissaniteco the previous stone was damaged when they received it in Aug 2016.
My husband asked the representative if we would be able to return the ring for merchandise credit if we pay the $25 to replace the stone, "refinish" ring. We understand there is a 30 days return policy, but this is extenuating circumstance/since this is happening quite frequently. The representative stopped responding to his emails. He had to send multiple follow up emails and finally got a response on 10/6/17 which denied the request without further recommendations.
10/13/17 I was standing in line at ***, looked down at my ring and one of the stone had fallen off. I am beyond disappointed/disbelief. My ring now has a stone missing and another dull/cloudy,I can no longer wear it. Even if I'm willing to send the ring back to replace the stone, how many more times do I have to keep doing this every 6 months?
I would not recommend this company to any of my family/friends and would rather pay more for better quality/customer services. Also, the only way to contact them is through emails, there's no phone number available. There was lack of professionalism/communication/misleading information through the entire process.
We paid $1,800 for the ring and would like a refund. We do not want to keep sending the ring back every 6 month. We would be willing to pay for a percentage of restocking fee/shipping. We expected this ring to last a life time as advertised on the website.
The warranty on *** Moissanites gems is clearly advertised on our website as being offered by ***. The customer also received paperwork with their order stating such. Our company offers a warranty on the jewelry itself. If there is a problem with the C&C Moissanites, they would typically need to contact C&C. However it appears this customer has never done that.
We offer a warranty against manufacturing defects in the jewelry. When we received the ring back in 2016, it had 4x damaged stones: 3x in the halo and one in the band. Despite the fact that this is due to damage, not a defect in the way the jewelry was made, our company graciously took back the jewelry and repaired it, including replacing all of the damaged stones, checked for loose stones, polished the ring, and shipped it back to the customer, all at our expense.
Fast forward to 2017, the customer has another chipped / damaged stone (or the stone is dirty. Its really only one of two options. We haven't seen it yet because to date they refuse to send it back). They contacted us, and we quote just $25 to repair the ring, even though the actual cost will likely be 3x time (or more). We did decline the offer to sell us back the ring because we don't buy back used jewelry, and the Forever Brilliant Moissanites have been discontinued.
After that, we didn't hear from the customer, but we did notice that the customer has taken time to litter the internet with negative reviews about our company. Even after that, we followed up with ***, her fiance, and asked if he still wanted assistance with repairing the ring, and that we would rather not leave it like this. He didn't response to our messages.
Therefore to recap: 1) C&C Moissanites are covered by ***, not our company. 2) We repaired the damaged ring previously at our expense as a courtesy, 3) we offered and continue to offer to repair it for the customer, and 4) we will offer to repair it again for free at our expense, but with the caveat that the customer will first need to remove the reviews posted online.
On a side note, the price of the ring was $960, not $1800 posted in her review. As far as "misleading" information, we have been nothing but clear and upfront with her fiance throughout the entire process (I say her fiance because we have had no interaction with the person who submitted this complaint)
Company refuses to use current reward points to replace reward points in refund - takes money instead.
I have purchased SEVERAL items from this store, most of which I have kept. However, I have been having serious issues in receiving my refund for my recent transactions.
I returned two items and had to return the value of the reward points (credits for future purchases) earned from those transactions + restocking fees. There was an issue with one of my returns, which the company and I were able to settle. There was also a 3rd item which I cancelled since I placed the order back in August 9, and the company still did not have the item with them by the end of August. I had used the reward points from the purchases to buy other items, so I understand that there is a difference I would have to pay out of pocket. The problem is that I also have reward points in my account CURRENTLY. Instead of removing my CURRENT credit to make up for the ones I needed to refund from my returns, the company is choosing to take it away from the refund they owe me! A reward credit should be able to be replaced with the current reward credits in my account since it is not technically speaking "money." Instead of doing that, this company is taking away my money from my refund and not addressing the fact that I currently still have credits associated with my account. Essentially, making me "pay" for reward points that I already have in my account. These reward points that I currently have were earned by spending money in their own website, so they should be no different from the ones I had used and am being asked to refund. I have sent multiple emails in regards to this for the past week. I only received one email acknowledging this grievance recently stating that I had used all my credits/points which is untrue. I pointed this out again, and have once again outlined my amount of credits in my response email. I stated that I would pay the remainder of the reward credits used in cash value, but to not use the ones I currently have and instead take away real money is unheard of. I have not received a follow up yet. I spoke to many different people within the company, which is also another issue. They refuse to call you, they refuse to let you speak to a manager, and they essentially feign ignorance when asked to be transferred between departments making you have to repeat yourself every single time. Their chat service is not helpful unless you just want more information on a ring type or clarification on their website. In terms of customer care for issues, it has been useless. I am glad I purchased my items with a credit card company that I trust because I will be escalating this issue if it is not resolved.
I would like my billing to be fixed to reflect the reward/credit points in my account being used to make up for the other credit/rewards the company wants me to refund. I would like the company then to send me an itemized list of my refund, including any extra payments or deductions that were made on my behalf for items.
---merchant has worked to solve problems with me without requiring further disputes. Still did not receive follow up through email since my last contact on Sept 2nd. Nevertheless, satisfied with outcome. Please close complaint. Thank you.
I ordered a 3.5 mm, 7 stone ring with Forever One moissanites. (Colorless) When the ring arrived I could noticeably see some of the stones were either the basic moissanite or Forever Brilliant (yellow hue). The stones color didn't match my large Forever One Solitaire engagement ring. I was worried my complaint would not be taken seriously after a few emails back and forth. In the end, I was given a prepaid label to send my ring back for inspection. The company made a new ring for me and sent it out. I incurred no additional cost, only worry and additional wait time. In the end I now have a perfect ring, with ALL Forever One stones. Only wish they had a phone number to call instead of waiting on emails! Because there is no phone number I'll rate this a 4 star review, but it's still a positive review! :)