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Firestone Tire/Rubber Co-Pasadena Reviews (41)

United Air Temp align="right" P.OBox Springfield, Virginia November 23, Revdex.com Attn: [redacted] Homeowner: [redacted] Case #: [redacted] Dear [redacted] ***: This letter is in response to the complaint filed by ** [redacted] on October 28, [redacted] believes that United Air Temp misdiagnosed a cracked heat exchanger in his home after a second contractor provided a conflicting diagnosis, and is requesting a refund of the service fees for both our visit and that of the other contractor United Air Temp stands by our diagnosis and does not feel [redacted] is entitled to a refund; we are in fact so confident of our ability to correctly diagnose this issue that our company has a standing policy stating that if we do indeed misdiagnose a cracked heat exchanger, we will install a new furnace in the customer’s home at no cost A United Air Temp technician visited [redacted] ’s home to check both of the home’s furnacesHe discovered that the downstairs heat exchanger was cracked, and called his supervisor to come to the home to confirm this findingService Manager Craig B [redacted] came to the home and confirmed the cracks; he and the technician also determined that the upstairs heat exchanger had a hairline crack that had not broken all the way through the surface yetThis means that the exchanger will eventually crack, but it did not require more attention at this time and could not be “confirmed.” A cracked heat exchanger is dangerous and requires replacement because it has a high potential of allowing carbon monoxide to leak into the homeOur technician shut the system off and advised [redacted] not to use it; however, we did not disable the systemThere are times when the system may need to be used briefly before replacement to prevent damage to the home, such as to prevent pipes from freezing; in cases such as this, we advise windows to be opened and nobody to be in the home [redacted] ’s home warranty company sent one of their own contractors to provide a second opinion; this contractor did not reach the same conclusion that our technician and manager had, leading [redacted] to believe that our diagnosis was incorrectHe now also questions why we had not disabled the heat exchanger instead of simply shutting it off, or why we were able to confirm cracks in one unit but not the otherWhile I have addressed both of those concerns above, I will add that if a customer’s unit is creating a threat to life, property, or the community—such as a gas leak—our company would have disabled the system immediatelyWe only need to disable a system if simply shutting it off does not eliminate the danger United Air Temp is uniquely qualified to diagnose cracked heat exchangers for the following reasons: • United Air Temp used special equipment, such as a C-snake heat exchanger camera, to examine heat exchangersMany contractors do not have such specialized equipment • Our technicians must have a supervising manager verify that their diagnosis is accurate, due to the serious safety issues and high expense of a replacement In a sense, we provide a buisecond opinion • If a second contractor disagrees with our diagnosis, we always offer to return to the home with that contractor to show them the crack firsthand(Although [redacted] had been shown the crack himself, he refused this offer twice.) If that is not possible, I myself as the Chief Operating Officer will be available to visit the home and show the customer the crack • Most importantly, United Air Temp is so confident in the process we use to correctly diagnose a cracked heat exchanger that—if after returning to the home we determine that the crack does not exist—we will install a brand new furnace at no cost to the customerThis is not a special offer made to [redacted] ; this is our standing policy United Air Temp does not feel [redacted] is entitled to a refund for any services providedHowever, we would be more than happy to continue to honor the offers outlined above until the end of [redacted] can reach MrB [redacted] directly at ###-###-#### if he would like to make arrangements to have United Air Temp revisit his home Sincerely, Robert *B [redacted] Chief Operating Officer

We have been in contact with the customer and have addressed his concernsIn fact he has stated that he will Retract the complaint tonight.We at United Air Temp appreciate his business and look forward to serving in the future.Bob B [redacted] Chief Operating Officer

United Air Temp align="right" P.OBox Springfield, Virginia March 17, Revdex.com Attn: [redacted] Homeowner: [redacted] Case #: [redacted] Dear [redacted] : This letter is in response to the complaint filed by [redacted] on March 5, [redacted] had been requesting financial compensation for the costs of space heaters and an anticipated higher electric bill due to a repair that has not yet been completed by our company, and for a supervisor to visit her home to complete that repairBefore United Air Temp even became aware of this complaint, a service manager had indeed visited the home and completed the repair to [redacted] ’s satisfaction; she has since informed the service manager that she is no longer seeking any refunds and has also offered to retract her complaint United Air Temp apologizes to [redacted] for the inconvenience she and her family experienced; we are sorry that we were not able to resolve the situation more quicklyIf she has any concerns in the future, we ask that she contact service manager Hector L [redacted] directly at ###-###-####He is familiar with the system in [redacted] ’s home and would be happy to continue working with herWe appreciate [redacted] ’s offer to retract her complaint and would like her to know that she is a valued customer Sincerely, Robert *B [redacted] Chief Operating Officer

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

United
Air Temp scheduled this repair with the customer on Monday May 18, 2015,
one day after the Revdex.com complaint was filedMaster license holder, Richard
R*** (who has the certifications from ***) is going to the customer's
home to assess the situation from 9:00-11:am
on Friday, May 29, 2015,
And
if needed, fix any remaining problems that the *** Technician has found
Richard has copies of both original e-mails from ***Although they
describe what *** found not to “their standards for installation," our
generator has 100% passed WSSC inspection and the WSSC tag is still
attached to the inside of the generator, certifying that the generator passed their
inspection to codeNevertheless, United Air Temp will still inspect the
generator from 9:00-11:am on Friday May 29, 2015, to address any concerns
that the customer may have*** is not the “maker” (manufacturer) of
the generator, but merely a *** Generator distributor
United
Air Temp sincerely desires resolution for the customer on this matter and looks
forward to serving them in the future
Bob
B***
Chief
Operating Officer

United Air Temp
align="right" "margin-right:-13.5pt;text-align:righttext-autospace:none">P.OBox
Springfield, Virginia
January 30,
Revdex.com
Attn: *** ***
Homeowner: *** ***
Case #: ***
Dear Ms***:
This letter is in response to the complaint filed
by Ms*** *** on January 17, Ms*** is requesting that money she
pre-paid for an order she subsequently cancelled be refundedThe money that
Ms*** is due was already refunded several months ago on October 20,
A technician from United Air Temp visited Ms***’s
home on October 3, to perform a routine “clean and check” service, but
needed a diagnostic and the customer was charged $for itProblems were
discovered and the technician performed a diagnostic service to determine the
cause; once this was determined, a repair was scheduled and parts were ordered
Ms***’s bill that day came to $860.98, $for the diagnostic, and
$for pre-paid parts
Within hours, Ms*** opted to cancel the
repair, as is her uncontested rightWe canceled the order for the parts and
agreed to refund her the full amount of that expenseThe refund was processed
and on October 20, 2014, the amount of $was credited back to her credit
card account
I’m not entirely sure if Ms*** is suggesting
in this complaint that she received no refund, or that she did not receive the
full $If she believes she did not receive any refund, I advise her to
contact her credit card company and discuss this matter, as the amount has
already been creditedOur administration office will be happy to assist if
necessary; they can be reached at###-###-####
However, if Ms*** has submitted this
complaint because she wishes to be refunded the remaining $147.00, I must
remind her that the diagnostic service were performed and therefore payment is expected
for those services; she is not entitled to be refunded money directed towards
these expenses
Sincerely,
Robert RB***
Chief Operating
Officer

United Air Temp
align="right" "margin-right:-13.5pt;text-align:righttext-autospace:none">P.OBox
Springfield, Virginia
November 23,
Revdex.com
Attn: [redacted]
Homeowner: [redacted]
Case #: [redacted]
Dear [redacted]:
This letter is in response to the complaint filed
by **[redacted] on October 28, [redacted] believes that United Air
Temp misdiagnosed a cracked heat exchanger in his home after a second
contractor provided a conflicting diagnosis, and is requesting a refund of the
service fees for both our visit and that of the other contractor. United Air Temp stands by our diagnosis and
does not feel [redacted] is entitled to a refund; we are in fact so confident
of our ability to correctly diagnose this issue that our company has a standing
policy stating that if we do indeed misdiagnose
a cracked heat exchanger, we will install a new furnace in the customer's home
at no cost
A United Air Temp technician visited [redacted]'s
home to check both of the home's furnacesHe discovered that the downstairs
heat exchanger was cracked, and called his supervisor to come to the home to
confirm this findingService Manager Craig B[redacted] came to the home and
confirmed the cracks; he and the technician also determined that the upstairs
heat exchanger had a hairline crack that had not broken all the way through the
surface yetThis means that the exchanger will eventually crack, but it did
not require more attention at this time and could not be "confirmed." A cracked
heat exchanger is dangerous and requires replacement because it has a high
potential of allowing carbon monoxide to leak into the homeOur technician
shut the system off and advised [redacted] not to use it; however, we did not
disable the systemThere are times when the system may need to be used briefly
before replacement to prevent damage to the home, such as to prevent pipes from
freezing; in cases such as this, we advise windows to be opened and nobody to
be in the home
[redacted]'s home warranty company sent one of
their own contractors to provide a second opinion; this contractor did not
reach the same conclusion that our technician and manager had, leading [redacted] to believe that our diagnosis was incorrectHe now also questions why
we had not disabled the heat exchanger instead of simply shutting it off, or
why we were able to confirm cracks in one unit but not the otherWhile I have
addressed both of those concerns above, I will add that if a customer's unit is
creating a threat to life, property, or the community—such as a gas leak—our
company would have disabled the system immediatelyWe only need to disable a
system if simply shutting it off does not eliminate the danger
United Air Temp is uniquely qualified to diagnose
cracked heat exchangers for the following reasons:
• United
Air Temp used special equipment, such as a C-snake heat exchanger camera, to
examine heat exchangersMany contractors do not have such specialized equipment
• Our
technicians must have a supervising manager verify that their diagnosis is
accurate, due to the serious safety issues and high expense of a replacement
In a sense, we provide a buisecond opinion
• If
a second contractor disagrees with our diagnosis, we always offer to return to
the home with that contractor to show them the crack firsthand(Although [redacted] had been shown the crack himself, he refused this offer twice.) If that
is not possible, I myself as the Chief Operating Officer will be available to
visit the home and show the customer the crack
• Most
importantly, United Air Temp is so confident in the process we use to correctly
diagnose a cracked heat exchanger that—if after returning to the home we
determine that the crack does not exist—we will install a brand new furnace at
no cost to the customerThis is not a special offer made to [redacted]; this
is our standing policy
United Air Temp does not feel [redacted] is
entitled to a refund for any services providedHowever, we would be more than
happy to continue to honor the offers outlined above until the end of [redacted] can reach MrB[redacted] directly at ###-###-#### if he would like to
make arrangements to have United Air Temp revisit his home
Sincerely,
Robert *B[redacted]
Chief Operating
Officer

United Air Temp
align="right" "margin-right:-13.5pt;text-align:righttext-autospace:none">P.OBox
Springfield, Virginia
February 13,
Revdex.com
Attn: [redacted]
Homeowner: [redacted]
Case #: [redacted]
Dear [redacted]:
This letter is in response to the complaint filed
by **[redacted] on January 31, [redacted] is requesting that the
furnace United Air Temp serviced be replaced with a new furnace because we were
unable to satisfactorily repair itOn the day we received notice of this
complaint I also learned that [redacted]'s home warranty company had authorized
another contractor to replace her furnace, which would fulfill her request
United Air Temp was contracted by [redacted]'s
home warranty company, [redacted], to repair her furnaceBecause of
the advanced age of the system, parts were hard to locate and took longer to
receive than is typical; we also experienced several complications along the
way that further delayed the repair and inconvenienced the [redacted] family
Unfortunately, it is the home warranty company's determination, rather than
ours, as to whether a system should be repaired or replaced; at this time we
were not authorized to replace the system and tried to continue with the
repair
I understand that [redacted] has
transferred [redacted]'s service to another contractor, and the determination
is now to replace the system rather than continue attempting to repair itOnce
such a transfer has occurred we no longer have any further involvement in the
service; [redacted] will be cared for by her home warranty company and the new
contractorWe sincerely apologize for the inconvenience and aggravation that [redacted] experienced and are pleased that she will be receiving the new
furnace she has requested
Sincerely,
Robert *B[redacted]
Chief Operating
Officer

United Air Temp
align="right" "margin-right:-13.5pt;text-align:righttext-autospace:none">P.OBox
Springfield, Virginia
March 17,
Revdex.com
Attn: [redacted]
Homeowner: [redacted]
Case #: [redacted]
Dear [redacted]:
This letter is in response to the complaint filed
by [redacted] on March 5, [redacted] had been requesting financial
compensation for the costs of space heaters and an anticipated higher electric
bill due to a repair that has not yet been completed by our company, and for a
supervisor to visit her home to complete that repairBefore United Air Temp
even became aware of this complaint, a service manager had indeed visited the
home and completed the repair to [redacted]'s satisfaction; she has since
informed the service manager that she is no longer seeking any refunds and has
also offered to retract her complaint
United Air Temp apologizes to [redacted] for the
inconvenience she and her family experienced; we are sorry that we were not
able to resolve the situation more quicklyIf she has any concerns in the
future, we ask that she contact service manager Hector L[redacted] directly at
###-###-####He is familiar with the system in [redacted]'s home and would
be happy to continue working with herWe appreciate [redacted]'s offer to
retract her complaint and would like her to know that she is a valued customer
Sincerely,
Robert *B[redacted]
Chief Operating
Officer

United Air TempP.O. Box 6300Springfield, Virginia 22150July 21, 2016Revdex.comAttn: [redacted]Homeowner: [redacted]Case #: [redacted]Dear [redacted]: This letter is in response to the complaint filed [redacted]. [redacted] is requesting that United Air Temp clarify and...

communicate more effectively their policies and practices regarding Freon usage, resulting from a minor confrontation with a technician adding Freon to the customer’s air conditioning unit. While I believe miscommunication was a strong factor in the incident, [redacted] brings up a valid issue to address, and I would like to clarify both my understanding of the events and our policies.United Air Temp currently charges for refrigerant (Freon) by the pound; this includes not only the cost of the material itself but the necessary training and labor involved to install it. When [redacted]’s system required only 1.3 pounds of refrigerant, he questioned the charge for two pounds. Our technician communicated our policy poorly, and the manager was contacted by phone. [redacted] indicates that the manager supported a suggestion to remove .3 pounds of refrigerant, but I believe parts of both conversations with the technician and the manager were misinterpreted as a result of growing tension between the customer and the technician. The manager merely confirmed our policy; he also agreed over the phone to charge the customer only for one pound of refrigerant, which has already been resolved and paid for.[redacted] suggests that our technician intentionally discharged refrigerant into the atmosphere, but this is not accurate and I would like to clarify what [redacted] witnessed. Installing refrigerant involves two 6’ lengths of hose which either liquid or gas travel through; when these hoses are detached from the system, the amount remaining in the hoses is expelled, or vented. It would certainly be visible to the customer, but please be assured that this amount is unavoidable and also acceptable to the EPA. The vented refrigerant cannot be recaptured. There is no violation. Although our technician may not have made much of an attempt to correct the misconception, there was absolutely no intentional venting of the refrigerant to decrease the amount installed.[redacted] brings to my attention the fact that how our company communicates our refrigerant policy—and perhaps the what the policy itself should be—needs review and possible revision. I am currently looking into this matter, and appreciate the feedback that [redacted] has provided. My apologies to [redacted] for the poor communication from our technician; we do hope he will continue to consider United Air Temp for service in the future.Sincerely,Robert *. B[redacted]Chief Operating Officer  here...

United Air Temp
P.O. Box 6300
Springfield, Virginia 22150
October 5, 2015
 
Revdex.com
Attn: [redacted]
Homeowner: [redacted]
Case #: [redacted]
Dear [redacted]:
This letter is in response to the rejection filed
by **. [redacted]. He reiterates his complaints and states that he was not
seeking compensation, although his original complaint contains the request that
United Air Temp “compensate us for this bad service.” I am sorry that [redacted]
continues to feel he received bad service; he seems to have two primary
issues—first, that our technician did not make enough of an effort on his
initial visit and second, that the repair took too long to complete. I believe
the circumstances were perceived inaccurately by [redacted], and I will try to explain
them again.
The technician did not make more of an effort on
his first visit to the home because the unit had frozen up and until it thawed,
there was nothing that could be done beyond a visual inspection of the
exterior. He was, however, able to see that the filter was dirty. Pointing out
that this could be the cause of the issue or that it is the customer’s
responsibility to keep clean should not be mistaken for rudeness.
The repair took longer to complete because the
technician first had to allow time for the unit to thaw before diagnosing a
problem. Once the diagnosis was made and a part was ordered, we had reached a
holiday weekend (Labor Day) and our supply house was closed, delaying the
receipt of the part. This is beyond our control. Our technicians returned to
the home promptly both after the unit had thawed and after the part had been
received.
[redacted] filed his complaint on September 4th,
the Friday of the holiday weekend, only two days after our technician first
visited his home on September 2nd. This does not seem a reasonable
amount of time to me to allow a company to resolve an issue for a customer.
United Air Temp is constantly striving to improve our processes and will take
[redacted]’s comments into consideration.
Sincerely,
 
Robert *. B[redacted]
Chief Operating
Officer

Tell us wThe manager spoke with this customer approx. 2/14/2016 and apologized for what I believe to be a mix up with [redacted] and UAT interface.  The dispatch sent to the technician didn't indicate the fee was prepaid, this was a change in the formatting XML from [redacted], but I take responsibility for...

not updating our interface, (It said to collect $75 fee).  The technician asked for the fee and then found out after running the card that the fee had been prepaid.  The technician did note on the invoice to refund customer $75 due to the misunderstanding. Again I apologized and take responsibility for it, sorry for your inconvenience.  The refund has been submitted and should have been received by the customer. Bob B[redacted]hy here...

As I stated before United Air Temp was contracted to fix my air conditioner unit; they did not and I am entitled to my full refund. If another leak had surfaced they were still entitled to fix my air conditioner unit. The upgrade device was defective the other vendor had to replace the upgrade device. That could have caused the second leak as the upgrade device should have been warm to the touch and it cool which could have caused the second leak. It was defective.
If business such as United Air Temp are not held accountable for inadequate repairs they should not be allowed to operated.

I am so sorry this has been such an ordeal for you to just get a refund that not only are you entitled to but was not your mistake in the service fee due, but ours. I have been assured your credit card has been credited for the $75 as of today 3/15/2017. I hope you consider using us in the future, because this is not typical and is surely an embarrassment to United Air Temp. I have had a note put in your file that next time you need service, we will wave your service fee. If you have any issues let me know. Bob B[redacted] C.O.O.

[redacted] provided our technician with a certified check for the balance due on a Install made in her home; I’m embarrassed to say that it appears we lost the check and it her account was subsequently never recorded as having been paid in full. Service Manager James P[redacted] contacted [redacted]...

[redacted] about this, accepted full responsibility, and offered the customer an FSA (full service agreement) for one year at no charge as compensation for her inconvenience. [redacted] declined but agreed to have the check reissued; we have not received the check yet. I contacted [redacted] myself on Tuesday, June 6 to apologize for misplacing her original check, and for the confusion and inconvenience that followed. I assured her that I have spoken to both the managers about the how this situation was handled, and provided my personal contact information for her future use. [redacted] has agreed to have the check reissued this week. Mr. P[redacted] will contact her to confirm receipt of the final payment. Our offer of the full service agreement for one year at no charge is still available if [redacted] would like to take advantage of that; she can let Mr. P[redacted] know when he contacts her, and he will make the necessary arrangements. [redacted] is a valuable customer, and we hope to continue doing business together. Sincerely,  Robert R. B[redacted] Chief Operating Officer

United Air Temp [redacted] Springfield, Virginia 22150 August 18, 2016   Revdex.com Attn: [redacted]   Homeowner: [redacted] Case #: [redacted]       Dear Mr. [redacted]:   This letter is in response to the complaint filed by [redacted]. Ms....

[redacted] is asking for a refund for the cost of two full service agreements with our company; United Air Temp had already been in communication with Ms. [redacted] to advise her that her request was being processed and her refund was in fact issued on Friday, August 12th. Ms. [redacted] simply did not allow enough time for the process to be completed.   United Air Temp is a large-scale HVAC company, and a refund request involves the service manager, the customer service department, and finally the administration department. This process takes time, and our documentation shows that we were in constant communication with Ms. [redacted] to keep her informed of the status of her request. Her refund was completed and issued before her complaint was received, which spanned only two weeks from the day she first requested a refund.   Although Ms. [redacted] is unhappy with the service she received, I would like to point out that the service manager actually went above and beyond what the customer was actually entitled to, at no cost to the customer. The condensate pan in her unit was broken, and a replacement was no longer available due to the age of the unit. This means that Ms. [redacted] would have needed to purchase an entire evaporator coil, which would have come with a new pan; this would have been an expensive purchase. The service manager offered to try repairing the pan in an attempt to avoid this costly purchase, at no cost and with no guarantees .He was unsuccessful but was trying to assist the customer. This is the service that Ms. [redacted] refers to when she states she was unhappy with the service provided. She then requested her refund, which we have processed. Ms. [redacted] also received an email informing her that the refund had been credited to her credit card account. This issue has been resolved.         Sincerely,       Robert R. B[redacted] Chief Operating Officer

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  we have hired legal counsel and filed suit against them.  All future correspondence shall be sent via [redacted], Esq.,.  [redacted].com
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We have been in contact with the customer and have addressed his concerns. In fact he has stated that he will Retract the complaint tonight.We at United Air Temp appreciate his business and look forward to serving in the future.Bob B[redacted]Chief Operating Officer

United Air Temp
P.O. Box 6300
Springfield, Virginia 22150
October 20, 2015
 
Revdex.com
Attn: [redacted]
Homeowner: [redacted]
Case #: [redacted]
Dear [redacted]:
This letter is in response to the second rejection
filed by [redacted]. There seems to be some confusion in explaining why
[redacted] is not entitled to a refund from our company; I would like to
address each line in this most recent rejection in an attempt to provide final
clarification.
 “I paid for services that were
not rendered.” Services were
rendered. The indoor unit’s coil was repaired, the outdated system was brought
up to code as required by law, and the unit was refilled with refrigerant.
“As I stated I was provided a quote of $648.00, they wanted me to pay
twice for freezon.” [redacted] was not charged twice for refrigerant
(Freon.) Her home warranty company covers a set amount and she is financially
responsible for the balance, and which she paid us at the first repair. That
amount is determined by her warranty, not us. If she is unhappy with the amount
she is responsible for she should contact her home warranty company. She was
never required to pay for refrigerant a second time.
“A business should stand by their service and I did not receive
service.” [redacted] received quite a bit of service—a
repair, a code update, and a system charge as described above and in past
letters.
“Whether the A/C was old or new they responded to United Air Temp that
they could fix my unit.” United Air Temp did fix [redacted]’s unit. But as
described in previous letters, it is an old unit, and the stress of running at
a fully operating level caused a second, separate issue over a month later. Other
similar failures are likely to occur as the system continues to age.
“They did not fulfill their obligation as a service provider. [redacted] paid for the coil, I paid for the freezon and the upgrade.” The coil was covered by [redacted]’s home warranty; the bulk of the
refrigerant costs and the upgrade were not. United Air Temp repaired the coil,
refilled the refrigerant, and completed the upgrade. I do not know what
obligation is left that we did not provide.
 “United Air Temp took $648.00 to put
freezon in my unit when the other company came out there was no freezon in the
unit and the stem was broken.” As mentioned earlier, the $648.00 was [redacted]’s financial responsibility after her home warranty coverage, owed to
whatever vendor worked on the system. There was no refrigerant in the unit when
the second repair became necessary because a new leak had developed and allowed
the refrigerant previously added to escape. And as already mentioned, the new
leak was not missed earlier—it simply did not exist then and was caused by the aging
unit finally working at a fully operational level. 
 “United Air Temp had my family
without A/C from July 2 to September 3, 2015.” This is just not accurate. Our repair was completed on July 16 and [redacted] did not contact us about the second issue for over a month.
“The other company came to my house on September 3 to diagnose the
issue and fixed it on September 4, 2015.” This was
a less involved repair than the initial coil repair (which required taking the
unit apart), and I am happy for [redacted] that the other company resolved it quickly.
However, I would like to remind [redacted] that we visited her home to provide
this same service on August 24th, and were forced to leave because she
was not home at the agreed-upon time. We then returned on September 1st
and could not work on the system because it had now frozen up and it needed to
thaw. By the time the second vendor arrived, this process had been completed.
If she had been home for the originally-scheduled service call, she would have
only been without A/C for a couple of days.
I hope addressing [redacted]’s letter in this
manner clarifies why United Air Temp does not feel she is entitled to any
refund from our company.
Sincerely,
Robert *. B[redacted]
Chief Operating Officer

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