Firestone Tire & Service Centers

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint? [Provide details of why you are not satisfied with this resolution.] Regards, When I was on the phone with the agent from [redacted] he told me to mail a $bank check and he would cancel the $charge on my account.I only spoke to one agent and he is the same person who told me to get the $bank check and send it out immediately and he would cancel my $chargeI only dealt with this one man on 01/30/They are lying and the company should investigate the agent whom I dealt withI am not making this up and I can send you a copy of the $bank check.This agent has another accomplice who received this $checkDo not let this go by and have the agent whom I spoke with investigatedAlso, it? ? ? ? ? ? ? ? ? took months after seven phone calls yo have my original $credited to my account.The manner in which this agent spoke was very shady ?

HI I would like to clear the situation in this matter.In the Month of February , She has filed an chargeback with the bank for $USD so the amount is already debited from our checking accountWe cannot process the refund for debited amount while checking our record we won the dispute filed against our companyAs matter of gesture and to trust bonding we have refund her $to her credit card on April from where the transaction was placed.For your perusal I am enclosing the refund receipt [redacted] *** [redacted] *** [redacted] Notes Regards MANUJ [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, When I was on the phone with the agent from [redacted] he told me to mail a $bank check and he would cancel the $charge on my account.I only spoke to one agent and he is the same person who told me to get the $bank check and send it out immediately and he would cancel my $chargeI only dealt with this one man on 01/30/They are lying and the company should investigate the agent whom I dealt withI am not making this up and I can send you a copy of the $bank check.This agent has another accomplice who received this $checkDo not let this go by and have the agent whom I spoke with investigatedAlso, it took months after seven phone calls yo have my original $credited to my account.The manner in which this agent spoke was very shady

[redacted] ***? ? [redacted] ***Houston, TX 77074United StatesPhone: [redacted] ? ? Fax:? ? ? Transaction Detail As Of? 02/10/2016? ? Entry Date02/10/4:14:AM? Transaction Date02/10/2016? Effective Date02/10/2016? ? Account Number? ? Name [redacted] T***? Address [redacted] ***? [redacted] ? Phone [redacted] ? Email***.***@comcast.ne? ? Payment Amount($999.99)? Payment MethodChecking account ending in? ? Application [redacted] ? Source IPUnkown? SEC Code***? ? Status[1]? Settled? ? Transaction ID [redacted]

Hi I apologies for the inconvenience But there is an misconception .We never ask for the check payment I request the customer to check the bank statement As we haven't received any check and if the check was present it would reflect our company name " [redacted] " [redacted] which you mentioned by customer in her complaint mailIn reality Customer filed an dispute the credit card bank , we submitted the associated document to bank and won the dispute On the request from customer through mail for refund on March , we verify with our bank the status of chargeback , we found that the fund was credit back to us from dispute so we have issued an refund of $back to customer on april 2018.If we are an fraudulent company we have not settled the matter in customer favor , so please don't frame irregular charges against us Regards

Hi I apologies for the inconvenience But there is an misconception .We never ask for the check payment I request the customer to check the bank statement As we haven't received any check and if the check was present it would reflect our company name " ** *** *** " *** *** *** which you mentioned by customer in her complaint mail. In reality Customer filed an dispute the credit card bank , we submitted the associated document to bank and won the dispute On the request from customer through mail for refund on March , we verify with our bank the status of chargeback , we found that the fund was credit back to us from dispute so we have issued an refund of $back to customer on april 2018.If we are an fraudulent company we have not settled the matter in customer favor , so please don't frame irregular charges against us . Regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
When I was on the phone with the agent from ** *** *** he told me to mail a $bank check and he would cancel the $charge on my account.I only spoke to one agent and he is the same person who told me to get the $bank check and send it out immediately and he would cancel my $chargeI only dealt with this one man on 01/30/They are lying and the company should investigate the agent whom I dealt withI am not making this up and I can send you a copy of the $bank check.This agent has another accomplice who received this $checkDo not let this go by and have the agent whom I spoke with investigatedAlso, it took months after seven phone calls yo have my original $credited to my account.The manner in which this agent spoke was very shady

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined
that this proposed action would not resolve my complaint
We take note of the fact that *** *** ***s" (1) cannot provide any proof that he delivered the stated services, (2) cannot provide any written agreement for the alleged 'lifetime' service, and (3) is not disputing the fact that he misrepresented his identity in order to entice Ms*** to pay $1,He also claims to have written authorization for an e-transaction, but he has not produced that authorization document.Not only did *** *** ***s" provide defective and/or unnecessary IT services, but he also engaged in deceptive commercial practices, advertising, identity fraud and fraudulent inducementFraudulent inducement prevents the formation of a contractIn the absence of an enforceable commercial agreement, *** *** ***s" must forfeit the $1,since he has no legal entitlement to this amountShould Mr*** keep the proceeds he obtained through fraudulent means, we may consider his refusal as theft. Unless *** *** ***s" immediately refunds the full amount to Ms***, we will escalate our complaint to the *** *** ** *** *** ***, Office of Consumer Protection

HI I would like to clear the situation in this matter.In the Month of February , She has filed an chargeback with the bank for $USD so the amount is already debited from our checking accountWe cannot process the refund for debited amount . while checking our record we won the
dispute filed against our companyAs matter of gesture and to trust bonding we have refund her $to her credit card on April from where the transaction was placed.For your perusal I am enclosing the refund receipt ** *** *** *** *** *** *** ***
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Notes Regards MANUJ ***

On August 30, my car overheated while driving through Pineville, LA on the way to *** *** My insurance had it towed to Firestone in *** LA I have had no issues with my car until the overheating I have a xxxxx Honda Civic.Firestone performed a cooling system pressure test, courtesy check on battery and stated I needed spark plugs removed and replaced, NGK laser iridium replaced and Cignition coilI trusted the techniciansAfter half a day and $I proceeded to drive to *** *** in which my car started bogging down and running sluggish,driving down Interstate my car was only able to go 30mph at bestOnce in *** I took my car to xxxx xxxx on September 5th for a diagnostic check which showed cylinder misfires, VTEC system stuck off, this due to spark plugsThe next morning September 6th, I went to the Firestone location @ *** *** *** Texas and spoke to xxxxxx, I advised him of the issues since Firestone worked on my car, he t

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined
that this proposed action would not resolve my complaint
We take note of the fact that *** *** ***s" (1) cannot provide any proof that he delivered the stated services, (2) cannot provide any written agreement for the alleged 'lifetime' service, and (3) is not disputing the fact that he misrepresented his identity in order to entice Ms*** to pay $1,He also claims to have written authorization for an e-transaction, but he has not produced that authorization document.Not only did *** *** ***s" provide defective and/or unnecessary IT services, but he also engaged in deceptive commercial practices, advertising, identity fraud and fraudulent inducementFraudulent inducement prevents the formation of a contractIn the absence of an enforceable commercial agreement, *** *** ***s" must forfeit the $1,since he has no legal entitlement to this amountShould Mr*** keep the proceeds he obtained through fraudulent means, we may consider his refusal as theft. Unless *** *** ***s" immediately refunds the full amount to Ms***, we will escalate our complaint to the *** *** ** *** *** ***, Office of Consumer Protection.

** *** *** *** *** *** *** ***Houston, TX 77074United StatesPhone: *** Fax: Transaction Detail As Of 02/10/2016 Entry Date02/10/4:14:AM Transaction Date02/10/2016 Effective Date02/10/2016 Account Number Name*** T*** Address*** *** *** *** ***
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*** *** Phone*** Email***.***@comcast.ne Payment Amount($999.99) Payment MethodChecking account ending in Application*** Source IPUnkown SEC Code*** Status[1] Settled Transaction ID***

Hi Kindly request the customer to send us the details of payment made by them , as we were not able to trace the transaction discuss above.Regards *** ***

** *** ***? ? *** *** *** *** ***Houston, TX 77074United StatesPhone: ***? ? Fax:? ? ? Transaction Detail As Of? 02/10/2016? ? Entry Date02/10/4:14:AM? Transaction Date02/10/2016? Effective Date02/10/2016? ? Account Number? ? Name*** T***? Address*** *** *** *** ***?
*** ** ***
*** ***? Phone***? Email***.***@comcast.ne? ? Payment Amount($999.99)? Payment MethodChecking account ending in? ? Application***? Source IPUnkown? SEC Code***? ? Status[1]? Settled? ? Transaction ID***

Hi  I apologies for the inconvenience . But there is an misconception .We never ask for the check payment . I request the customer to check the bank statement . As we haven't received any check and if the check was present  it would reflect our company name " [redacted] " [redacted] which you mentioned by customer in her complaint mail. In reality Customer filed an dispute the credit card bank , we submitted the associated document to bank and won the dispute . On the request from customer through mail for refund on March 23 2018 , we verify with our bank the status of chargeback , we found that the fund was credit back to us from dispute . so we have issued an refund of $298 back to customer on april 1 2018.If we are an fraudulent company we have not settled the matter in customer favor , so please don't frame irregular charges against us . Regards

HI I would like to clear the situation in this matter.In the Month of February 2018 , She has filed an chargeback with the bank for $298 USD . so the amount is already debited from our checking account. We cannot process the refund for debited amount . while checking our record we won the...

dispute filed against our company. As matter of gesture and to trust bonding we have refund her $298 to her credit card on April 2018 from where the transaction was placed.For your perusal I am enclosing the refund receipt  [redacted]  [redacted]
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
When I was on the phone with the agent from [redacted] he told me to mail a $300 bank check and he would cancel the $298 charge on my account.I only spoke to one agent and he is the same person who told me to get the $300 bank check and send it out immediately and he would cancel my $298 charge. I only dealt with this one man on 01/30/2018. They are lying and the company should investigate the agent whom I dealt with. I am not making this up and I can send you a copy of the $300. bank check.This agent has another accomplice who received this $300. check. Do not let this go by and have the agent whom I spoke with investigated. Also, it          took 2 months after seven phone calls yo have my original $298. credited to my account.The manner in which this agent spoke was very shady.

Review: Charges orally stated insinuated for all four tires (discount for different tire than appt scheduled/requested); Quote $200 less than what invoiced

Horrific customer service! Deception abounds here! Had internet quote and appointment that was made previously. They didn't have the tires requested at the time of the appointment which is interesting since it was a scheduled appointment, recommended another tire and promised a discount but the discount was for all four tires not each tire as insinuated. Upsold roadside assistance but was charged the price quoted for each tire not all four and the charged amount was $5 more per tire!!! Internet pricing was $$684.88 not including taxes but included all other charges supposedly - Invoice is now $864.92. HUGE DIFFERENCE!!!! I called to cancel/stop the service and was told that it would cost me $80 to have my old tires put back on!!! WTH!!! Asked for the manager and was told I was talking to the manager and he was the one who had been so deceptive and misleading!! DO NOT TRUST [redacted] OR THIS PLACE!!!! I choose this place because it was FIRESTONE, it was near my place of business and I could have the alignment done at the same time. So not worth it!! Asked to speak or to get the district manager contact information and [redacted] doesn't have it - all he has is an e-mail. Really? This is the only way to contact his superior. I think not! Asked [redacted] if he cared about the negative complaints and the horrific reviews on Yelp and his response was not really because people only complain on Yelp. Obviously he has never looked at other companies who have received great recommendations. Both myself and my husband regularly leave positive comments for businesses that deserve them and honestly the positive reviews we have left outweight the negative. Management needs to be changed here!!!! Complaint has been filed with Firestone directly and also with the Revdex.com.

PS - While writing this review [redacted] had the nerve to call me and tell me that my light bulb was out by the license plate and if they had authorization to change it! Really???? NO WAY IN [redacted]!! Maybe you should have done it as a courtesy to make some amends!

Desired Settlement: Would like a formal apology, refund of all monies due to the stress of this incident and poor treatment by their staff and time it has taken to try to rectify without results. I would also like to see changes made to this facility so others will not have to endure this type of treatment.

Business

Response:

Initial Business Response

Store gave the customer multiple options on tires and the customer decided to go with the more expensive of the two. Once the tires were installed the customer called back and requested the tires off. The customer offered to keep the tires on if the store did an alignment at no charge. The store performed the alignment and the customer still was not satisfied. The store put the original tires on the vehicle and did not charge the customer anything for the service including the alignment.

Review: There have been countless miss diag. and problems with the service. Over the past few years there have been two BAR complaints and three settlements for work that has been done wrong or not supposed to be done at all. The first problem was on 12/9/09 and done one 12/23/09. The head gaskets that cost $1281. The second was on 1/18/11 it was the thermostat and that was a miss diag. The cost $498 plus there were other misdiags that were apart of steering pump. This cost $1200. All of these repairs that happened there were other problems that were hand in hand with them. Almost nothing was done right.Desired Settlement: Written Apology

Business

Response:

Business' Initial Response

We have refunded this guest all of the money that he has spent with us and also made the appropriate repairs to his vehicle.

Review: We took truck down to firestone tires to look at brakes they were grinding badly so they found out bad front brakes bad they fixed them then they test drove it they took off down street we told them reverse went out few years ago so drive careful the drive was working fine no issues when went it now they drove down st and it stoped working now no truck lost jpbs from it and firestone took no responsibilty we have no trans now its been working fine in driveDesired Settlement: Fix the trans because it was working fine and now its not so we want resolution we lost jobs qe use truck to use equipment at customers house to make liveong now we had to cancel jobs and lost money

Business

Response:

Customer brought vehicle to us with non-working transmission. Reverse did not work prior to service. Before any work was performed, technician test drove vehicle 100 feet to confirm their concern about the grinding brakes. During that test drive, the transmission stopped working. The store performed the brake repairs at no charge and towed the vehicle to the customer's residence at no charge. Third party investigator sent to confirm store did not cause the transmission to go out.