Firewire Electronics

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: FWE continue to give information, saying they refunded the $and I assure you, they have NotI check my account at least three times per day in hopes that it will be thereI called [redacted] and confirmed it has not been credited Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Again! The listing says "open box" not "used"The item I got is clearly used with scratches all over the screenI certainly would not pay that much $ for the piece of crap I gotThe item was not even shipped from youIt was sent from an eBay seller who has nothing to do with your businessThat seller was selling it at a fair price of $79.99, not $113, which is what I was chargedYour business practices are clearly flawedI'm not asking what your policy is, I know itYou've sent it twice and I'm not going by that since you didn't send me what I ordered In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Wow, does this just keep going back & forth or do they eventually have to give real proof? FWE is Unprofessional & dishonest to say the least In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I just contacted my bank again to see if they saw any credit pending yet, and, once again, the answer was noI don't know why FireWire Electronics sent me that confirmation code, there's no use for itThey never refunded my moneyTo me it looks like I wont even be getting the money back at allSo all I'd like to say is this: FIREWIRE ELECTRONICS IS A SCAMTHEY WON'T REFUND YOUR MONEY BACK IF YOU BUY CERTAIN PRODUCTS FROM THEMREAD THROUGH THE WEBSITES REFUND POLICY PAGE CAREFULLY, BECAUSE IF YOU DON'T, SAY BYE-BYE TO YOUR MONEY In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

The item the customer purchased was clearly described, sold at a very fair open box discountour return policy is clear on these items, a customer agrees to these terms when they checkoutthe reason for return is not valid, here is a copy of the website termswe are not obligated to except a return without a valid reason (LISTED BELOW) FITBIT Pedometers, Microsoft Smart Bands, Vizio SoundBar Equipment, Cisco Flip Cameras and select other Items are discounted on our site 20-50% off Retail price and are shipped in Open Box Condition these items are not returnable or refundable Buyer accepts these conditions before making the purchaseIf your having trouble with a FitBit Pedometers functionality please trouble shoot first at the below link [redacted] Common issues SYNC ISSUES ON FITBIT PEDOMETERS ARE NOT A DEFECT> they are solved by plugging the unit into a computer and running the fitbit softwareGreen Pulsing Lights - operation of fitbit pedometers Pedometer arrived switched on Fitbits sometimes arrive switched on in the packagingthis does not affect the battery or the warranty nor will this condition be acceptable as a reason for return Light Blemishes on products - Open box merchandise is stored in bulk containmentlight scuffing can be removed and is not a valid reason for a returnThese products are final sale and discounted at nearly 50% off retail price Opened or distressed packaging - Open box merchandise is repackagedboxes may arrive resealed, or with cosmetic imperfections This is not a reason for returnOpen box merchandise is sold at nearly 50% of retail priceWe will not accept returns unless you can provide a support ticket from fitbit with a valid issueWe will not accept returns unless you can provide a support ticket from fitbit or merchandise manufacturer with a valid issueReturns are accepted for defective items within days of purchase date subject to conditions belowClaims for missing items or items damaged in transit must be received within two business days of receipt of merchandise To initiate a return authorization, you must contact us below with your order number and reason for return, Once approved, you will then be issued an RMA with return shipping instructions

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Unacceptable. I was told on May * and I have email documentation that when my package arrived I could return it for a refund. I was also told on May [redacted] and have email documentation that the returns department would provide me with a returns address and instructions for my refund. I have never received that information and I am still waiting on that information for my refund as I was told by the business that this would happen. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]

This order was delivered to the customers confirmed addresswe have fulfilled the order please verify belowany delay on this transaction was caused by *** - Thanks.
***

The return policy and terms of our website are clear - a customer fully agrees to the terms of the site before making a purchasewe are not obligated to fulfill a request for a return because the customer does not like the condition of the products box.
terms are listed very clearly below.
FITBIT Pedometers, Microsoft Smart Bands, Vizio SoundBar Equipment, Cisco Flip Cameras and select other Items are discounted on our site 20-50% off Retail price and are shipped in Open Box Condition these items are not returnable or refundable.
Buyer accepts these conditions before making the purchaseIf your having trouble with a FitBit Pedometers functionality please trouble shoot first at the below link***
Common issues
SYNC ISSUES ON FITBIT PEDOMETERS ARE NOT A DEFECT> they are solved by plugging the unit into a computer and running the fitbit softwareGreen Pulsing Lights - operation of fitbit pedometers
Pedometer arrived switched on. Fitbits sometimes arrive switched on in the packaging. this does not affect the battery or the warranty nor will this condition be acceptable as a reason for return.
Light Blemishes on products - Open box merchandise is stored in bulk containmentlight scuffing can be removed and is not a valid reason for a returnThese products are final sale and discounted at nearly 50% off retail price.
We will not accept returns unless you can provide a support ticket from fitbit with a valid issue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My package was not delivered as describedThe package is damaged, bent, crumbled and has tape covered all over itThe package appears to have been tampered with, opened, and resealed several timesIt looks as if the contents inside may have been tampered with and could be damagedThe only packing inside the package to keep the contents safe was two small pieces of bubble wrapWhen trying to contact customer service and asking numerous times to speak with someone on the phone I was either ignored or was given informationTheir advertisement states you can speak with someone about returns or refundsHere it is stated in their advertisement"We are committed to providing you with extraordinary service before, during, and after your purchase from usYou are invited to call us, chat with us, or visit us at our SuperStore, where we are happy to serve and assist you every step of the way" I provided my phone number to customer service for someone to call me as soon as my package was delivered damaged, and as of today, one month later, no one has called me regarding my concernsThe phone number listed on their website is a recording that no one answers and it is also the phone number customer service provided me with via an emailWhen I responded to customer service and stated that I have tried to call the number numerous times but it is just a recording, customer service never responded back to me. This is advertisement, my package was delivered damaged, as well as the contents could be damaged, and this is unacceptable from any reliable and respectable businessI am requesting a refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

the item was delivered - *** -*** *** *** *** *** **
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*** *** *** * *** ** *** *** *** ***
the customer ordered an open box item at the discounted retail price of 35% of retail.
said item was delivered exactly as described
the customer is complaining that the shipping box is damaged
the item itself is intact and as described
our return policy on open box items is clear.
Customer has sent repeated threatening emails with obscenities and vulgarities and this is not
acceptable

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have not received the item The tracking indicates that the parcel was not given to *** for shipment until today, 4/**, at 1:45pm - a full days after the item was purchased
I have corresponded with the business several times over the past month and was assured that the item was shipped several times:
-on 3/**: The business emailed me and claimed the item shipped on 3/** I was provided with this tracking number: *** *** *** *** ***- 4/*:The business emailed me and claimed they had "escalated" the tracking on the parcel I was provided with this tracking number: ***
-on 4/*: - The business emailed me stating: "Hi Sara, please track here - ***"
-on 4/**: The business provided this tracking link in its response to the Revdex.com complaint: ***
-on 4/**: The business provided this tracking number in its response to the Revdex.com complaint: ***
-on 4/**: The business provided this response to the Revdex.com complaint: “*** numbers update every hour -this will update later today - please check it again this evening *** * *** *“
This is unacceptable. It is also suspicious.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** numbers update every hour -this will update later today - please check it again this evening -
*** - *** -

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The business is correct in regards to the price of the product I purchasedI paid $for the watch, not $However, I still have not received this money in my account and I already contacted my bank to find out if they saw any credit pending in my accountThey said no!!!!!! My problem with this company still has not been resolved !!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Unacceptable. I was told on May * and I have email documentation that when my package arrived I could return it for a refund. I was also told on May ** and have email documentation that the returns department would provide me with a returns address and instructions for my refund. I have never received that information and I am still waiting on that information for my refund as I was told by the business that this would happen.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Wow, does this just keep going back & forth or do they eventually have to give real proof? FWE is Unprofessional & dishonest to say the least. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This transaction has been refunded on our end. the issue should be closed. thanks.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
Again! The listing says "open box" not "used". The item I got is clearly used with scratches all over the screen. I certainly would not pay that much $ for the piece of crap I got. The item was not even shipped from you. It was sent from an eBay seller who has nothing to do with your business. That seller was selling it at a fair price of $79.99, not $113, which is what I was charged. Your business practices are clearly flawed. I'm not asking what your policy is, I know it. You've sent it twice and I'm not going by that since you didn't send me what I ordered.  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Customer ordered open box item. decided they wanted to upgrade to sealed package, sent back item (we made an exception on the return for this ) paid the difference. needed the new parcel faster then it could be shipped. order was canceled. customer opened a dispute in [redacted] both payments...

refunded. See related [redacted]customer has been given refund confirmation for their card processor.

The item the customer purchased was clearly described, sold at a very fair open box discount. our return policy is clear on these items, a customer agrees to these terms when they checkout. the reason for return is not valid, here is a copy of the website terms. we are not obligated to except a return without a valid reason (LISTED BELOW)
FITBIT Pedometers, Microsoft Smart Bands, Vizio SoundBar Equipment, Cisco Flip Cameras and select other Items are discounted on our site 20-50% off Retail price and are shipped in Open Box Condition.  these items are not returnable or refundable. 
Buyer accepts these conditions before making the purchase.
If your having trouble with a FitBit Pedometers functionality please trouble shoot first at the below link.
[redacted]
Common issues
1. SYNC ISSUES ON FITBIT PEDOMETERS ARE NOT A DEFECT> they are solved by plugging the unit into a computer and running the fitbit software.
2. Green Pulsing Lights - Normal operation of fitbit pedometers
3. Pedometer arrived switched on.  Fitbits sometimes arrive switched on in the packaging. this does not affect the battery or the warranty nor will this condition be acceptable as a reason for return. 
4. Light Blemishes on products - Open box merchandise is stored in bulk containment. light scuffing can be removed and is not a valid reason for a return. These products are final sale and discounted at nearly 50% off retail price. 
5. Opened or distressed packaging - Open box merchandise is repackaged. boxes may arrive resealed, or with cosmetic imperfections.  This is not a reason for return. Open box merchandise is sold at nearly 50% of retail price. We will not accept returns unless you can provide a support ticket from fitbit with a valid issue.
We will not accept returns unless you can provide a support ticket from fitbit or merchandise manufacturer with a valid issue.
Returns are accepted for defective items within 7 days of purchase date subject to conditions below. Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise
To initiate a return authorization, you must contact us below with your order number and reason for return, Once approved, you will then be issued an RMA with return shipping instructions.

Revdex.com:At this time, my complaint, ID [redacted] regarding Firewire Electronics has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,[redacted]