First Acceptance Insurance Company, Inc.

Claim # XXXXXXXX. July 22, 2015. I was rear ended on July 3, 2015 by a First Acceptance Ins Co client. It was witnessed by a policeman & the driver was given a ticket for reckless driving. Progressive Ins Co fixed my car, no problem at all. My van is a 2015 only 2 months old. I have a $1000.00 deductible with Progressive. My van has about $2500.00 diminished value. I had to pay my $1000.00 deductible plus rent another van for a week For $366.35.
Each time I call the claim agents number it goes to voice mail. I have called many times and have never spoken to her. About 10 days ago I finally reached a person named [redacted]. She assured me a supervisor would get in touch with me immediately. I have not been contacted by anyone from First Acceptance concerning the claim at any time.

Acceptance insurance is absolutely horrible at the handling of claims. My car has been damaged for over a month. The claim adjuster never calls and when I attempt to call her it's weeks before she calls back. As soon as my car is repaired I am switching insurance companies.

I was involved in a car accident and I made the claim the next morning. I spoke to representative and I thought they would handle it.two weeks past and no one from that company had contacted me to update me on anything. One day I was at work and the insurance from the person I was in the accident with called me saying that my insurance never answered any of their calls.it has been 3 weeks and still no one has contacted me.I have no clue whats going on or whats happening. But I am pretty sure I made a mistake on having them as my insurance.