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First Choice Credit Union Reviews (31)

My name is Barry M [redacted] and I am the General Manager at Andy Mohr KiaI am familiar with Mr [redacted] 's complaintWe did what we agreed to which was make the remaining lease payments on his leaseAs far as the charges that is between Mr [redacted] and Kia FinanceIf Mr [redacted] assumed that when we agreed to make the remaining payments that included any wear and tear charges a third party we have no control over or knowledge before hand what they will chargeWe do a "We Owe" on every delivery to protect the customer as well as ourselves the we and the customer sign just for this type of situationsAny thing else you need from us you can email me at bm [redacted] @andymohr.com or call me at 317-563-Thank you Barry M [redacted] General Manager Andy Mohr Kia

We have agreed to refund all of Ms [redacted] 's money, both parties agree that this a a fair resolution and we can consider this matter closedThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.]There were three issues, one of which was satisfied prior to contact with Revdex.com (no gas in the car) The $fee was said to be a processing charge I would like to see the complete break down of that charge But at least I now know the name of that charge The $theft deterrent charge in question was not answered I know the name of the charge but I still do not know what it is I want to know why this extra charge was added to the cost of the car I did not approve of it, I did not know what it was (still do not know), I do not want it, I was not informed about theft deterrent and its extra charge at any time I would like to have this amount refunded I did not ask for it, I do not want it If it is required for the car, it should be part of the car price, not extra! Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below First, of all, the response of Andy Mohr Toyota does not indicate whether it, dealer Andy Mohr Toyota, has in fact yet submitted to Indiana Deptof Revenue, the payment made by my son [redacted] to the dealer for the WV sales tax (5%) More importantly, however, while the dealer may have ultimately followed Indiana law re charging and collecting sales tax on a purchase by an out of state resident, it had misrepresented several times how the tax would be handled and explained to us an inaccurate but substantially simpler process As a result, my son and a friend traveled over hours to purchase the vehicle based in part on the misrepresentations made The last version we were given was that we would pay the 5% WV tax to the Indiana dealer and then the dealer would pay it to WV, and then depending on the timing we would either not have to pay the tax again in WV when we registered the vehicle since the dealer had sent our money to WV, or to the extent timing didn't work and we registered our vehicle in WV before the dealer had submitted and paid the money to WV, we would have to pay WV sales tax again but could then request a refund from WV, our home state This representation regarding the process is confirmed by email and texts and it is obviously not true Moreover, once we learned, and I think the dealer learned, that they had misrepresented the process to us,, they did nothing to assist us We spent time contacting Indiana DMV, Indiana Secretary of State Dealership Division and Indiana Deptof Revenue All were helpful and explained the proper procedure and provided us with the necessary forms to request a full refund from Indiana Dept of Revenue We are working towards obtaining the refundThe dealer should know the process, should not be allowed to misrepresent the process and certainly should assist its out of state customers so they are aware of their rights and ability to obtain a refund and avoid double taxation, particularly when they intentionally or unintentionally misrepresented the correct process Absolutely none of this occurred In addition, my telephone call to the dealerships GM went unanswered and after speaking to the Finance person, who basically indicated, "this is the process and you are out of luck" , he wrote my son and told him I was unprofessional because I told him I would not accept that as answer and would take whatever legal action was necessary Interestingly, once we spent our time to learn the process and to attempt to obtain a refund, we did receive an email response from the Finance person that appears to be a weak apology Our complaint is not about money Hopefully, we will ultimately be able to recover our refund from Indiana, but we cannot recover our time lost and annoyance experienced because of the misrepresentations We just hope the dealership will not conduct its business in this manner in the future Sincerely, [redacted] *** Regards, [redacted] ***

Customer needs to contact Tommy P [redacted] , service director at Andy Mohr Toyota - 317-713- Tommy and customer can look at the vehicle together and make arrangements at an Andy Mohr Automotive repair facility if deemed necessary

We have come to an agreement to split the cost of the key, which we orignally offered, customer stated that we only offered a $ first time, not sure, maybe lost in translationbut we are now splitting the cost of the $key

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Andy Mohr Toyota has taken no responsibility for their incompetence and dishonestyI told them that I would contact NC DMV to get a duplicate title since the original title was in a storage unit in another state at the timeI told them that NC has a day mandatory hold on releasing duplicate titlesI told them on the date of sale that I did not have physical possession of the original title but they included my car on the deal, and they did the deal without a title to my trade in and they told me they would take care of getting the titleThey should not have sold my trato anyone without having a title to the carI recently found the original title, and forwarded to Eric W***, General Manager's attentionUSPS tracking shows that the title for the trade in was delivered and signed for by Andy Mohr Toyota on 09/28/@ 1:pmThey have lost my other paperwork, so it is in their best interest not to lose this packageThey need to cease contacting meThey made no apology and expressed no humility in their long list of errorsThey need to not threaten me again Regards, [redacted]

Tell us why hereWe are not able to make an even trade for the PriusThe Toyota Prius belongs to Andy Mohr Toyota not Andy Mohr Chevrolet

I apologize for the inconvenience to our customerWe have contacted *** *** *** on multiple occasions and have asked for this to be removedI have been assured by *** *** at *** *** via email today that she will follow up on this again and make sure the inquiries will be removed
Her phone number is ***The reason why I attached a copy of the original credit application was to prove that we did have authorization to pull their bureau as our sales person told our team that the customer wanted to financeI blanked out all the personal information for the customers protection but the original has all the pertinent information to obtain financingAgain we are sorry for the misunderstanding and have emailed and called multiple times on the customers behalf to have these removedI feel after today's conversation with Ms*** at *** *** this issue will be resolvedThank you

Andy Mohr Toyota has followed the Indiana state tax guidelines in regards to an out of state purchase, we have submitted all documents to the secretary of state and have taxed this purchase in accordance with the laws governing dealers in the State of Indiana

The zero down mailer depends on the vehicle that the bank will approve. He also owes more on his trade than what it is worth, which requires money down to cover negative equity

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

Attached is a copy of *** and ***'s buyers order and signature. It clearly states the charge, the amount paid, and their signatures. For customer satisfaction, I will issue a refund in which they should receive in -business days.?

We appreciate the *** families business and thank them for choosing Andy Mohr ToyotaAs stated by the customer this was a pre-owned vehicle, all new vehiceles come with two keys, however this was a pre-owned car The "we owe" attachment with this is a document we use in the event
that something is owed to the consumerAs you can see, there were no items referenced in this document which the customer signedWe did however try and call the previous customer and see if they had another key as a courtesy but there was not oneThere is not a guarantee of two keys with anything but a new vehicle and the *** family chose to negotiate the purchase price of this vehicle down an additional $dollars and no where in the negotiations nor the paperwork was there a conversation nor a document showing two keys were owedI am sure you can appreciate why we have these documents to prevent any "gray areas" in a car dealIf the *** family would like to purchase a key we would be willing to help them out $towards the purchase of said key but the remainder would be the customers responsibilityThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

On March 5th, I responded to an email that *** *** sent. Here is a copy of the email.***, My apologies for no one answering your questions. Our documentary fee is $and the anti theft is$299. In regards to gas, you should have more than enough to gethome. It is
not our policy to provide you with just enough to leave thestore and it should not of happened. Although we do not fill themcompletely, you should have more than what you had. I’ll send you a gascard which you will receive next week. Please contact me with any further questions and thank youfor your feedback. Eric They stated they received the gas card. If there are any further questions, please let me know

On September 25, Mr*** brought his vehicle in with concerns about the battery not holding a charge, as with any vehicle coming into Andy Mohr Toyota we did a complete inspection The diagnosis showed an alternator not producing the necessary voltage to charge
the batteryThe alternator needs replaced, our inspection also showed also showed other maintenance issues- oil leak and alignment needed Mr*** picked up the vehicle and the following day Mr*** called explaining his battery was dead again, the dealership had the vehicle towed in, and after several hours of diagnosis an electrical draw was identified, a fuse was removedMr*** picked up his vehicle, returned shortly with a concern about a check engine light onDiagnostic test showed codes for the Mass Air Flow Sensor We cleaned the sensor and explained to Mr*** if the issue continues, the sensor will need replaced Several months later Mr*** returned with his vehicle wanting our dealership to diagnose the check engine lightWe diagnosed at no cost and it was determined the vehicle needed a replacement Mass Air Flow SensorMr*** requested we complete the repair During the time from 10/15/15-3/16/Mr*** had contacted Toyota North America, they examined the notes, and determined Mr*** is completely responsible for his repairs, and our diagnosis was reasonableMr*** has authorized every repair before any work had been completed Mr*** has contacted myself, Service Manager and I have explained it is not abfor a vehicle of this age (years) and over 142,k miles to have several issues. If you have any questions, please feel free to contact our dealership. Thank you, Tommy P*** Andy Mohr Toyota, Service Manager Attachments included

My name is Barry M[redacted] and I am the General Manager at Andy Mohr Kia. I am familiar with Mr [redacted]'s complaint. We did what we agreed to which was make the remaining lease payments on his lease. As far as the charges that is between Mr [redacted] and Kia Finance. If Mr [redacted] assumed that when...

we agreed to make the remaining payments that included any wear and tear charges a third party we have no control over or knowledge before hand what they will charge. We do a "We Owe" on every delivery  to protect the customer as well as ourselves the we and the customer sign just for this type of situations. Any thing else you need from us you can email me at bm[redacted]@andymohr.com or call me at 317-563-5100. Thank you.                                                                                         Barry M[redacted]                                                                                        General Manager                                                                                         Andy Mohr Kia

We have come to an agreement to split the cost of the key, which we orignally offered, customer stated that we only offered a $100.00  first time, not sure, maybe lost in translation. but we are now splitting the cost of the $420.00 key

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

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Address: 1614 E 4th St, Marshfield, Wisconsin, United States, 54449-4601

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