First Choice Credit Union

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First, of all, the response of Andy Mohr Toyota does not indicate whether it, dealer Andy Mohr Toyota, has in fact yet submitted to Indiana Dept. of Revenue, the payment made by my son [redacted] to the dealer for the WV sales tax (5%).  More importantly, however, while the dealer may have ultimately followed Indiana law re charging and collecting  sales tax on a purchase by an out of state resident, it had misrepresented several times how the tax would be handled and explained to us an inaccurate but substantially simpler process.  As a result, my son and a friend  traveled over 5 hours to purchase the vehicle based in part on the misrepresentations made.  The last version we were given was that we would pay the 5% WV tax to the Indiana dealer and then the dealer would pay it to WV, and then depending on the timing we would either not have to pay the tax again in WV when we registered the vehicle since the dealer had sent our money to WV, or to the extent timing didn't work and we registered our vehicle in WV before the dealer had submitted and paid the money to WV, we would have to pay WV sales tax again but could then request a refund from WV, our home state.   This representation regarding the process is confirmed by email and texts and it is obviously not true.  Moreover, once we learned, and I think the dealer learned, that they had misrepresented the process to us,, they did nothing to assist us.  We spent time contacting Indiana DMV, Indiana Secretary of State Dealership Division and Indiana Dept. of Revenue.  All were helpful and explained the proper procedure and  provided us with the necessary forms to request a full refund from Indiana Dept of Revenue.  We are working towards obtaining the refund. The dealer should know the process, should not be allowed to misrepresent the process and certainly should assist its out of state customers so they are aware of their rights and ability to obtain a refund and avoid double taxation, particularly when they intentionally or unintentionally misrepresented the correct process.  Absolutely none of this occurred.  In addition, my telephone call to the dealerships GM went unanswered and after speaking to the Finance person, who basically indicated, "this is the process and you are out of luck" , he wrote my son and told him I was unprofessional because I told him I would not accept that as answer and would take whatever legal action was necessary.  Interestingly, once we spent our time to learn the process and to attempt to obtain a refund, we did receive an email response from the Finance person that appears to be a weak apology.  Our complaint is not about money.  Hopefully, we will ultimately be able to recover our refund from Indiana, but we cannot recover our time lost and annoyance experienced because of the misrepresentations.  We just hope the dealership will not conduct its business in this manner in the future.  Sincerely, [redacted] 
Regards,
[redacted]

Customer was refunded their money

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Andy Mohr Toyota has taken no...

responsibility for their incompetence and dishonesty. I told them that I would contact NC DMV to get a duplicate title since the original title was in a storage unit in another state at the time. I told them that NC has a 15 day mandatory hold on releasing duplicate titles. I told them on the date of sale that I did not have physical possession of the original title but they included my car on the deal, and they did the deal without a title to my trade in and they told me they would take care of getting the title. They should not have sold my trade-in to anyone without having a title to the car. I recently found the original title, and forwarded to Eric W[redacted], General Manager's attention. USPS tracking shows that the title for the trade in was delivered and signed for by Andy Mohr Toyota on 09/28/15 @ 1:48 pm. They have lost my other paperwork, so it is in their best interest not to lose this package. They need to cease contacting me. They made no apology and expressed no humility in their long list of errors. They need to not threaten me again.
Regards,
[redacted]

We have agreed to refund all of Ms [redacted]'s money, both parties agree that this a a fair resolution and we can consider this matter closed. Thank you

Customer has a Toyota Platinum new car warranty good thru 8/2/2019 or 60,000 miles on the odometer.  Customer purchased a new car warranty which starts from the original in service date, 8/2/2014 and 0 miles.This is the most cost effective plan for the term, miles, and coverage.  We...

will reach out to the customer to further explain.

Tell us why here... We are not able to make an even trade for the Prius. The Toyota Prius belongs to Andy Mohr Toyota not Andy Mohr Chevrolet.

Customer needs to contact Tommy P[redacted], service director at Andy Mohr Toyota - 317-713-8181.  Tommy and customer can look at the vehicle together and make arrangements at an Andy Mohr Automotive repair facility if deemed necessary.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]There were three issues, one of which was satisfied prior to contact with Revdex.com (no gas in the car).  The $199 fee was said to be a processing charge.  I would like to see the complete break down of that charge.  But at least I now know the name of that charge.  The $299 theft deterrent charge in question was not answered.  I know the name of the charge but I still do not know what it is.  I want to know why this extra charge was added to the cost of the car.  I did not approve of it, I did not know what it was (still do not know), I do not want it, I was not informed about theft deterrent and its extra charge at any time.  I would like to have this amount refunded.  I did not ask for it, I do not want it.  If it is required for the car, it should be part of the car price, not extra!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.   The Key comments are not mentioned in their repsonse. Andy Mohr Kia verbally tells you (over the phone) that you need to bring your car in for an "inspection", so they can properlyinspect/appraise the Value and condition of the Vehicle (before they talk about a Trade in Value). Then once you bring your car in, they ask you to please wait while they have someone drive and inspect the vehicle. Note; In my opinion the average citizen would assume that the Andy Mohr Kia Inspection was a certified Kia Inspection,.... especially since it was required to determined the value and condition of the vehicle.  Andy Mohr Kia, at no time during the process, acknowledges that they are not authorized to inspect the Vehicle for Kia. They make the customer feel like he has processed the Trade in in proper "Kia" Order", but in reality, it is not. They should not be acknowlodging to a customer that they will be "free and clear of all debt", once they complete the process. They do not have the authority, tomake that comment. When a customer verbally suggest that no new transaction will take place with a new lease, unless the old lease is "free and clear of all debt", that should be the time that Andy Mohr Kia speaks...
Regards,
[redacted]