First Choice Insurance Agency

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11867016, and find that this resolution is satisfactory to me Regards, [redacted] ***

We maid a deal with the consumer and traded him into another vehicle Consumer is satisfied

Why is this complaint coming from Revdex.com of NC when the patient is in Texas? Here is our response The adjustments are correct based on the notes and account reviewThe patient received the checks from delta and cashed them vs paying the practiceDuring the time the Office Leader was researching the account and conducting a breakdown, patient was sent to pre-collectionThe Office Leader let the patient know she would not go to collections as long as she paid the practice what was inadvertently paid to her vs the practiceThe emails she states she sent were not received by the practiceAt this point there is not much else we can do other than extend our apologies again and let her know that we have implemented some new reporting that helps those at the practice level catch and address these issues prior to patients being sent to pre-collectWe have also hired a new doctor and are going forward proud to be in network, we realize this caused confusion and stress on the patients during the interim doctor v

I have send the video of the advertisement to below email ID [redacted] Thanks [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Spare tire was missingReceived a bald tire after weeks of trying to contact the dealerTire has zero tread left on it and is in NO shape to be put on a carExpecting a new tire with appropriate tread life other wise will continue to push issue through Nissan corporate or move to a law suit if need be

Thank you for bringing this to my attention We've already reimbursed Mr [redacted] by giving him $worth of no charge service on his Altima As a gesture of good will, we will offer Mr [redacted] a $credit that he can use towards any future service, accessory purchase or vehicle purchase The total of the two equal the amount Mr [redacted] has requested I appreciate your assistance with this matter If you have any questions, please do not hesitate to contact meThank you, Michael [redacted] , Destination Nissan

[redacted] This email is in response to a complaint made by [redacted] She has had several conversations with one of our Managers, [redacted] He agreed to pay for certain repairs to settle this issue even though the vehicle that [redacted] purchased was out of warranty He chose to pay for certain repairs as a gesture of good will He made payment with a credit card directly to the repair shop that [redacted] choseI appreciate your help with this matter If you have any question, please do not hesitate to contact me.Sincerely,Michael H [redacted] , GMDestination Nissan

Jessica,I apologize for the delay I am disappointed that [redacted] is unhappy with us The scratch off rules required that the recipient check the winning numbers at the dealership [redacted] did not have the winning number However, as a gesture of good will, We would like to offer [redacted] a $gas card He may call anytime and we will make his gas card ready for him to pick upI appreciate your help with this matter If you have any questions, please contact me.Sincerely, [redacted] General Manager

This letter is in response to a complaint from [redacted] , ID [redacted] Attached is a copy of an email that was sent to the companies that do our mailers requesting that Mr [redacted] information be deleted from their mailing lists

I apologize for the incorrect response initally Attached is a letter stating that this is being removed from three credit agencies.I hope this will close this concern, and again my apologies

I am disappointed that Mr [redacted] had to make this complaint on behalf of his fiancé It did take some time to arrange financing for herThat was the reason for the delay I am pleased to say that we were able to deliver her the Nissan Murano she wanted If you have any questions, please do not hesitate to contact me Sincerely, [redacted] GM, Destination Nissan

This message is in response to a complaint made by [redacted] (ID #: [redacted] ) [redacted] is not pleased with the way the Bluetooth connectivity works in her Nissan Murano She can Bluetooth connect a compatible phone but can't stream music using the Bluetooth connection Her salesperson explained how she can stream music by wire using a USB connection As a gesture of goodwill, we will install an aftermarket device that will steam music wirelessly or offer [redacted] a $Destination Nissan service credit that she can use towards any future service or accessory purchase All she has to do is call our Service Manager, Tony W [redacted] with her decision I appreciate your assistance with this matter If you have any questions, please call meSincerely,Michael H [redacted] **

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.While the General Manager did contact me and was kind enough to say that I seemed like a pretty educated person and asked why I signed the papers? If he had taken the time to review the complaint and read my letter I did explain my reasoning behind my decision.Unfortunately, the General Manager did offer to look into having the extended warranty that we were FORCED into purchasing cancelled and refunded however, to date, we have not had a response from him indicating whether or not he had been able to do that so that is one point of our complaint that is not resolved.As to his offer for $in service credit, we respectfully decline Again, as explained in my complaint, we live an hour away from the dealership It does not work to our advantage to accept this offer as it is more of a hassle to bring the vehicle to the city to have it serviced when we can do it right here in our area.The General Manager also did not mention the fact that we were not allowed the opportunity to take advantage of the employee discount offered by Nissan Corporation nor did they offer to compensate us for that loss Regards, [redacted] ***

This letter is in response to a complaint made by MrZach Fromm (ID #: 11463510) After taking delivery of a used Nissan Xterra, MrFromm stated that he discovered the spare tire and wheel was missing from the vehicle We purchased a used wheel and ordered a new tire to fulfill his request Unfortunately, the tire and wheel did not arrive at the same time MrFromm is now in possession of the wheel and new tire that he requestedI appreciate your assistance with this matter If you have any questions, please contact meSincerely,Michael H [redacted] **

[redacted] We will convert the $d***rship credit to a refund for [redacted] We will mail the $check to the address that we have on file for [redacted] We appreciate your assistance with this matter.Sincerely,Michael H [redacted] , GMDestination Nissan

This correspondence is in response to a complaint made by [redacted] I was disappointed when I read her complaint Her patronage is very important to us and I would like to apologize to her for our lack of response Since her visit we have made a management change that I am confident will eliminate any problem like this in the future As a gesture of good will, we would like to offer MsBrabazon a $credit in our Service Department that can she can use towards future service or the purchase of accessories.I appreciate your assistance with this matter If you have any questions, please do not hesitate to contact me.Sincerely,Michael H [redacted] , GMDestination Nissan

Business called BBB and advised:We would like to offer an apology and offer to pay for the next three oil changes for you, simply bring a copy of this letter with you when you come in for the oil changes.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We are always sorry to hear about any customer dissatisfactionIn this particular case, Mr [redacted] bought a pre-owned vehicle that we located for him from hundreds of miles away in PennsylvaniaMr [redacted] was specific on the type of vehicle he wanted and we tried to accommodate himMr*** understandably was anxious to get the car and stopped in quite often to follow up on the vehicleIt did take a few days because of transportation and our extensive reconditioning processThere was a delay in Mr [redacted] being able to pick up the vehicle because we do not deliver vehicles with open recalls and there was substantial reconditioning that we needed to complete on the vehicleIn Mr***'s complaint he claims that recalls were not completedHowever, when the vehicle was in our mechanical shop getting reconditioned on June 21st and June 22nd we completed both open recalls/service actions on the Nissan Pathfinder (RlICS Reca1I/PCCVT Inspection Recall)In addition Mr [redacted] claims that no oil change was done, however we did do an oil change on June 21st(Perhaps a new oil change reminder sticker was not added or replaced?)Mr [redacted] actually stopped by a number of times when the vehicle was on the lift and looked through the garage door at the vehiclePlus on top of that we did the following reconditioning work: Replaced Rear Brake Pads and Resurfaced Rear Brake Rotors Recharged A/C with Freon Mount and Balanced Two Brand New Trres Replaced Front Brake Pads and Resurfaced Front Brake RotorsReplaced Engine Air Filter Refilled Washer Fluid Replaced Rear Tailgate Handle that was brokenIn Mr***'s complaint he says that he did not receive a second keyNormally used vehicles only come with the number of keys that we receive when a customer trades them in or what we buy them withHowever, in this particular case, we had not received the second key because it was getting mailed from where we had purchased the vehicle fromAfter the second key came in, Mr [redacted] stopped in and picked it up from Roberto on 6/28/We apologize that Mr [redacted] was not happy with the cleanliness of the vehicle when he picked it upWe would be happy to give Mr [redacted] a complimentary detail when he has time to leave the vehicle with us for a couple of hoursHe can contact Randy W***- sales manager- at [redacted] xl to set up an appointmentFurthermore, we apologize for any errors in communicationFor most of the conversations when Mr [redacted] was here talking to a sales manager there was another employee involved or nearbyI have been unable to find any employee that heard anything about telling him not to ask his wifeIn contrast, more than 94% of car purchases are made or influenced by women and we review this statistic with all our employeesI could understand Mr***'s :frustration if that is what he heard, I certainly would never buy anything from a place that said that to me, let alone a $22,vehicleIn summary, the recalls and oil change were completed prior to delivery of the vehicle in addition to extensive reconditioningMr [redacted] was notified and received his second key after we received itWe apologize for his :frustration and the cleanliness of the vehicle and offer a complimentary detail to rectify it