First Choice Insurance Agency

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] The amount of neglect and sheer irresponsibility this matter was approached with is atrocious! This is not just on behalf of my fiancé! This involved myself and my credit as well! To this day I am still receiving letters from financial institutions which are now on my credit and reflecting VERY poorly! There are 15, yes inquiries showing on my credit report now thanks to destination nissan! And to THIS DAY we are trying to resolve the issues this has caused! We are STILL receiving bills and statements from the previous loan institution that clearly the buy out did not happened as promised! Even AFTER WEEKS of back and forth waiting for delivery of the vehicle, paying for insurance on it without possession, having to reinstate insurance on the previous vehicle, having to pay our daycare for being late twice......I STILL had to go PURCHASE a license plate bracket in order to mount the new plate to the vehicle AND a $dollar wiper blade in order to see through the windshield! And this is AFTER a "rigorous" something point inspection that certified this vehicle?!?! There HAS BEEN NO ATTEMPT at making all the wrongs right! Nothing has been done on our behalf, NOT ONCE has anyone gone out of their way to ensure we were happy or even satisfied! This has been by far the worst business experience I could have ever imagined! The response to this complaint by Mr [redacted] is a complete smack in the face and an absolute confirmation of his lack of involvement in the matter! I will be compiling a list of customers I have found that experienced very similar situations based on my research to expose the shortcomings and lack of respect that has caused TOO MANY consumers disgust and heartache! I went to destination nissan to purchase a vehicle for my fiance to have piece of mind when I deploy to defend and protect this country and community! To have one less worry about my fiancé and children! NOT to go through this! I am absolutely disgusted and appalled!

This response was previously faxed on 7-31-to ###-###-####We did have a conversation with Mrs*** We apologize again for their dissatisfaction with the experience new tires were put on the vehicle, sometimes with the newer tires nubs are not present All repair work was done as stated We fedexed Mrs [redacted] a gift certificate for a full detail at a local detail specialty shop We will be contacting Mrs [redacted] to get a ding looked at on her car - it may or may not be something a ding and dent company can fix If it is, we will repair it for her, if they cannot we will ask them to improve it as much as possible Sometimes heated conversations could be interpreted differently by the two participants or words may be remembered differently I wasn't there, and therefore can't comment But to answer the question it is never okay to tell a customer to pull their pants up, unless they are really falling down and the resultant exposure is inappropriate, :)I also enclosed $in gift cards to a local restaurant to allay any hard feelings.Regards,James MM [redacted] Destination Nissan

From: Anne R [redacted] [mailto: [redacted] ] Sent: Monday, April 27, 8:AMTo: Kelly MaceSubject: ID# [redacted] Good Morning Kelly,In reference to the concern above, there is no balance on the account Patients insurance paid 3/25/ We do apologize for any inconvenience this may have caused for the patient I have had her removed from any pre-collection efforts and these efforts by no means went towards her credit report.Please let me know if you have any additional questions.Thank you,Anne R***Patient Experience Specialist/Marketing Associate972-755-Office

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] [redacted] Thank you for the speedy response following my call to inquire as to the status of my Revdex.com complaint I have sent two documents to you via Email ( [redacted] ) regarding my complaint in regards to Mr H [redacted] not receiving any calls/messages from me ..I would be glad to contact my telephone provider if necessary and produce phone records showing repeated calls to Matt G [redacted] personal cell phone number asking him to assist me in rectifying this situation and I also placed calls to the landline phone at the d***rship I spoke with the receptionist Jamie and also the receptionist Andrea...I dialed extension where I was greeted by a voicemail greeting identifying that extension and that voicemail box as that of Mike H [redacted] and I left two messages on two different days at that voicemail that were not returned ...I also went as far as trying to contact Mr H [redacted] at one of the other d***rships he works for and I had no success with that attempt I also requested the extension of the d***rship owner I was given extension when I dialed that extension I was greeted by a voicemail greeting identifying that as the extension and voicemail of Dave R [redacted] (not sure of the correct spelling of dave's last name) I was told by the receptionist that all calls for the owner James M [redacted] are answered by Dave R [redacted] and he forwards all information to the owner...I left two messages on two different occasions at extension for the owner James M [redacted] and got no response the only explanation I have for Mr H [redacted] not receiving my messages would be that he does not check his voicemailand even if that is the case that does not give any plausible explanation why the dealership owner did not return my call In regards to the offer Mr H [redacted] has made on behalf of Destination nissan ..I regret to inform you that due to my concern to keep my family safe and not cause any further damage to my subaru I have already had two brand new tires installed at my local subaru d***r to replace the worn tires and I payed for these tires out of pocket so it is unnecessary for the d***rship to replace the worn tires and because I live hrs away from Destination nissan a hour round trip to have my car serviced is not convenient for me so the $ in service credit will be of no value to me I do greatly appreciate the kind gestures that Mr H [redacted] and the staff of Destination nissan have extended to me and if I had been contacted and had they offered to replace the tires in a timely manner I would have gladly accepted however at this time neither offer will be of any benefit to me so I would like to propose another agreement To resolve this complaint I will gladly accept reimbursement of my out of pocket cost to replace the tires $ in the form of a check,money order,prepaid credit card,,or bank transfer I will gladly meet with Mr H [redacted] in person any evening after 7:pm or any time sat or sun to pick up payment and discuss this matter further or if it is more convenient they could send the payment via U.S.P.Sto my home if Mr H [redacted] would like to discuss this matter further he is free to contact me via Email,U.S.P.S ,or on my cell phone that is on record at the d***rship I do have the worn tires in my possession and would gladly produce them for him to see in person any evening after pm or any sat or sun Thanks in advance, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However I am disappointed that it took as long as it did to resolve I had not heard from Destination Nissan until I went to small claims court and filed a claim to recover the money that was owed to meDespite having filed the claim with the Revdex.com on January 5th, 2016, I received no follow up from anyone at the company until February 17thPayment arrangement was negotiated and I did accept a check from the company, however not once was Mr [redacted] apologetic for the lack of follow through on a signed contractAlthough this matter is now resolved, it required hours of my time(since October 16th 2015) to get Destination Nissan to honor the contract that was signed when I leased my vehicle Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I do not wish to have any more dealings than are necessary with Destination Nissan [redacted] was one of the people who did not return my call This is a blow off answer I wanted my car fixed and that wasn't done correctlyMy new bumper on my brand new car doesn't matchThis place is a disgrace Regards, [redacted]