First Class Cleaning

I received your letter and included is my response to his follow up letterMost important, when our company goes to any customer's home, it is our absolute primary intent to resolve their water problem per contractThe time leading up to [redacted] 's initial appointment for service was making several phone calls to await a confirmation call, then only to cancel the day prior to the service date, a new date was being issued and well over calls to [redacted] went unanswered only to have [redacted] rudely contracted our office saying we never tried to contact him and demanded this and that, we document all our calls on paper for just such a responseWe are not amateurAn appointment was finally set to meet with him after his work hours and going into his basement, the first item addressed was the installation of his interior floor system as contractedWe had been their several years earlier doing a re-injection of our exterior wall because he did not want the interior floor system thenWhen I was recommending the floor system again, he dismissed my suggestion, went outside to look at the outside and insisted on another exterior injection [redacted] has issues of water because of [redacted] [redacted] 's background as a paper pusher for an insurance company seems to make him an expert in the field of Basement Waterproofing and as you can see in his letters, seems to work against our advisement while trying to reinvent the process The assessment for the installation of the interior floor system was issued because [redacted] is a time waster, Had [redacted] listened to my advisement while I was there prior to us spending wasted time, he would not have had to pay for his interior floor work Our company would have done the for nothing, his arrogant dismissal of what I was trying to do for him under contract earned his quoted surcharge as some people you just can't make progress with, certainly forgetting why he hired us in the first place Looking at our two time injection attempts, do you think I would send a truck mile round trip each without trying to do the workThere is no contract inclusion to use the inch pry bar in our contract, rather the method we use is more then adequate, the initial pry bar, 1/inch or inch is simply to make the pilot holeThe injection wand goes into the pilot hole and pressure induced through the wand does the restRealistically, [redacted] has no clue as to how the process is installed nor how it works, simply gets fixed on one element, which ends up being the stopper We have a standard procedure for decks, just not allowed to use it in [redacted] 's case I looked for the clause whereby "we said we would remove the deck boards if necessary" I could not find it among my paperwork, nor was it necessary to remove the deck boards anyway [redacted] said he had a contractor come out and told him they could not be removed without damage to his sidingMy question is simply this, why would I want to remove and risk damage to any customer's house when there is a perfectly adequate method available at our disposal, just not allowed by [redacted] My resolution is simply this, should [redacted] wish to have his floor system installed as per original contract, he simply needs to pay the Time Waster Billing of $ Once paid, he may contact our office, Our company will gladly make arrangement to review the system being installed, issue a checklist for the installation and install the system as per contractI just wont waste anymore time allowing [redacted] to make demands without the experience wasting time and spending useless monies Should you have any questions, please feel free to contact our office.,

From: [redacted] Sent: Monday, December 07, 12:PM To: drteam Cc: [redacted] Subject: Complaint ID [redacted] Importance: High We have contacted Mr [redacted] directly and a resolution was agreed upon Mr [redacted] also agreed to contact the Revdex.com and ask that the case be updated as “resolved”Let me know if you have any questions or need any clarificationthx Keith T [redacted] | Vice President of Lending

To the Revdex.com team, I attempted to reach Mr [redacted] by phone on 6/23/I left a voicemail with my phone number to discuss his complaint After researching his account we found no credit union error was madeA letter is being mailed out to Mr [redacted] today Thank you, April [redacted] VP, Member Access

[redacted] entered into contract with our company on December 2, He was scheduled for installation on December 19, Between the contract date and installation date our service manager was deployed per [redacted] 's request for contract preparation and to answer questions regarding his installationAt that time, [redacted] requested an earlier installation dateA couple days later, [redacted] s cancelled his installation date and contract requesting his deposit to be returned, he was simply told that his deposit would remain on credit for one year from his original contract dateOur company spent hourly wage money to dispatch our service manager to his home and his cancellation was well past the day time allowance allowed by lawConsidering, our labor spent, Basement Waterproofing, Inc issued a credit in good faith and the credit will remain on file for the duration of one year from his original contract date.Should you have any questions, feel free to contact our office.Sincerely, [redacted] ***Basement Waterproofing, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint At the first appointment the smaller bar they use was not long enough to reach the problem area on my cellar walls and therefore they needed to get their larger bar to perform the re-injection properly, but they didn't have it with them and to re-schedule At the second appointment I was told they needed a 2" drill bit and 2" dowel material but they did not have either and to re-schedule again Before a new appointment was re-scheduled I received a call from head salesman [redacted] , the same person who sold me their service/product years ago He told me it should not be a problem to get the dowel material but wanted to talk to ***, the owner before rescheduling I would like to point out I was only going to allow them to drill into my deck because they told me they would NOT remove the boards form my deck as they told me they would when they sold me their service/product This process had been going on for months so at this point so I tried to make it easier on us all by allowing them to drill the holes and not remove the decking But the holes would have to be plugged when done!! Since then I have found the 6/2/document given me by [redacted] which states " customer to have deck screwed in back yard, SBasement Waterproofing can access by removing + replacing boards at no charge to customer if service is ever required." Now if there is to be a re-injection they will have to properly, safely remove the decking and put it back However the only reason we were going to do a re-injection is because they told me I would have to PAY them install the drain system into the cellar floor The same drain system which, by warranty, says they will install at no charge Eventually they told me a re-injection would not be an additional charge so it seemed like a good first step Of course now they are trying to charge me for a re-injection they didn't do, twice, because they did not have the tools to do it Now Basement Waterproofing says using 2" dowel material is changing their business process and they can't do that If I was told this from the start I could have avoided leaving work on two separate occasions to meet them for work which is outside their business processAnd lets face it, using two inch dowel material instead of one & half inch dowel material is asking way, way, way too much Basement Waterproofing states as per NYS law a lifetime contract is valid for only years I don't know what NYS law saysI do know they told me at anytime the product failed they would fix things free of charge Basement Waterproofing's rebuttal says they are still trying to honor the warranty But when they sold it to me they pointed to the lifetime contract and said if I ever have a problem it is fixed at no chargeIn his rebuttal owner [redacted] Cobb says he is still trying to honor the contract But they initially told me it was Basement Waterproofing Nationwide of Central NY that sold me the product and that was a different company so they would NOT honor the contract But because they are nice guys they will sell me, at their cost, the drainage system for my basement This led to an agreement for them to do the reinjection at no costNow they want to charge me $for work they never did because they did not bring the proper tools and materials And now they say they never had or use the materials needed to perform the job required Bottom line, they need to live up to their contract They need to live up to what they tell people when they sell them their service/product They need to live up to what [redacted] said to me in my home again on 3/25/He said if they can find the paperwork they will just take care of everything for no charge as it was part of their warranty And then he went on to site a story of some lady who had something similar happen and they took care of her problem at no charge I expect them to do nothingI trust nothing they say My response is here so the public can make an informed decision before making a purchase from Basement Waterproofing INC Regards, [redacted]

I want to thank you for the opportunity to answer the complaint registered by [redacted] .The contract with Basement Waterproofing, Inc.Was was writte non 10/21/ with [redacted] We were scheduled to perform our contracted warranty work on Thursday, 8/11/for the full footage amount of feet of their contract Upon arrival, they opted for the partial contract warranty work to be performedThey were explained that there would be a surcharge if we had to go back and perform the additional remaining contracted areaThey understood and our company was happy to do the work that was contractedBasement Waterproofing, Inc is not contracted to basements in foot increments with hour drive time one wayThe house was later sold to [redacted] and in time had water and wanted to have the work doneWhen the warranty transferred, it transferred with any and all remaining conditions, either clean of debtor with any attached contingenciesIn the case of the [redacted] , there was a $ dollar travel surcharge should we have to go back and complete the contract This was explained to the [redacted] 's and in agreement, two service calls were set up to preview the required prep work for the pending installationA date was issued for the installation for Wednesday 11/27/That date was then moved to Saturday, 11/30/The residence is hour minutes from our office and the work was being done on overtime hoursUpon arrival, [redacted] was not prepped and turned our crew away Regardless of reason, even lack of funds, once our truck(s) depart and arrive at the home on a confirmed appointment and then turned away,the lost travel time is assessed to the homeownerIt is considerable money to drive men, hour round trip, gas, tolls, truck usage, overtime labor as well as the loss of the time slot that could have been issued out to another customer, had we received a call to cancelThus the applied surcharge, there was plenty of close date communication to opt out and rescheduleEither way, the surcharge for travel and the and the prior charge from the original warranty transfer will apply with the total payment due to Basement Waterproofing, Inc prior to any new reschedule dates will remain $One last comment is simply this, 1have no contract with [redacted] , and our company drove out to his home on a confirmed scheduled appointment to remedy his homeThere was plenty of opportunity to avert the wasted travel expense occurred by our companyPreferably, I would have rather completed the work as scheduled and wold love to have the time slot returned to accommodate another customerWithout payment, Basement Waterproofing, Inc.has risked all that we are going to at this point Should you have any questions, please feel free to contact our office

Thank you for your complaint regarding Mr***, received on September 12,2014,
our company, Basement Waterproofing, Inc is grateful to give a response to any matter
presented to us from the Revdex.com
Here are the particulars, Mr*** entered into contract with another company on
Basement
Waterproofing Nationwide of Central New York, Inc, in 4/5/BW Inc,
assumed all contracts from the prior company of BWN of CNY, Inc assuming at will the
warranties without obligation fiom the BWN of CNY, Inc., mostly stating, most people
never realized there was a transition as we honored the warranties from the old company
Needless to say, the contracts have a lifetime warranty with Basement Waterproofing Inc
and have continued to provide Mr*** with service from that point onPlease keep
in mind, that in the State Law of New York State, there is no such thing as a Lifetime
Warranty as contracts expire after years from the time of conceptionAny lifetime
warranty provided by a company is solely based on the integrity of the companyAs you
can see, years later we are still trying to honor the warranty from the previous
company
Simply put, Mr*** requested a need for service, we requested to install a sub-floor
drain system as contracted, however, he wanted to attempt another outside approach
whereby we inject a bentonite clayOn Friday, 112014, we went out their to do the reinjection
and Mr*** wanted a larger pry bar to be used through his deck boardsMy
foreman of plus years, told him that he needed to have the deck boards removed in
order to do this workThe reason his deck boards require removal, is simply, there is not
a inch dowel plug available to re plug our drilled holes in the deckMr*** was
told to have his deck boards removed and we would schedule another time to do the
workBW Inc, scheduled, another date for Tuesday, 8/19/to do the work, upon
arrival, the deck boards were not removed and Mr*** had called our office prior to
the service call and said that he could not remove the deck boards without having to
remove the siding from his house and said that we can drill through his deckUpon
arrival, he insisted us using his method of the inch pry bar, and that drilling through the
deck would not allow us to plug the holes, which was unacceptable to him alsoDrilling
through his deck would provide us the standard procedure of using a 1/inch bore so
we can re plug our holesHe insisted, that is not what he wanted, the reinjection via %
hole and wanted the inch hole with our company removing his deck boardsSimply
put, I am not going to allow Mr*** to re-invent our process in providing him with
his idea of applicationAfter driving one hour each way to his home on two separate
occasions, Mr*** was sent a bill, for $for ow company to come out and
perform the service work via standard 1/2" bore hole or have his deck boards removed
As you can see, we have not refused service to this man, however, it is ow right to do so
My secretary will not speak with him as Mr*** is extremely rude on the phone
From this point forward, BW Inc will service Mr*** on our terms, as I will not risk
further loss of our company time, nor waste money on a prior contract long past it's term
of legal expirationHe can pay his surcharge, and upon reception, we will gladly
schedule his reinjection with out standard procedure for a 1/inch hole or he can have
his deck removed to accommodate his pipe dream, either way, I will not bore a inch
hole to leave a hole that I cannot plug
Should you have any questions regarding this matter, feel free to contact ow office at the
number listed above
*** ** ***
Basement Waterproofing, Inc

I spoke with Mr*** on Monday regarding this complaintI have emailed him the requested documentsHe has my direct contact information to discuss this issue further Thank you, April *** VP, Member Access

It is unfortunate that the invoice is unpaid, however, it is not the responsibility of the lender to pay for services supplied to a buyer or seller during a real estate transactionThe invoice for the transaction is and should be directed to the owner of the home for whom the inspection and
treatment was performedA copy is attached referencing the invoice payable to the homeowner
The contention that an employee of the lender requested an inspection does not constitute our acknowledgment of payment on anyone’s behalfWe are not an agent of the pest company nor an affiliate of any kind and simply requested they contact the parties of the transaction to perform servicesWhether the services are performed or who provides payment is up to those parties and not the lender
*** *** | Chief Operations Officer
ACU of Texas | League City Corporate
ph*** | fax *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
The credit union has "determined there was no credit union error" without speaking with me. I have been getting many unwanted sales phone calls, so I'm afraid I probably deleted the voicemail without listening to it. Please try again!Also, my complaint is not regarding an "error" by the credit union (except for withdrawing the wire transfer fee from the incorrect account - different than the one they refunded the original wire transfer fee for the failed transfer to) - it is regarding their policy to charge multiple Courtesy Pay Fees for a single overdraft instance, as in the real world a person swipes a debit card many times in a day, leading to multiple charges based on one oversight.Also, I would like to see where I signed a document authorizing Courtesy Pay to be set up on my account (not Overdraft Protection - where checking pulls from saving if checking is insufficient - I do want that). If I had been asked, I would have set up my checking account not to pay when the balance was insufficient
Regards,

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

To the Revdex.com team,   I attempted to reach Mr. [redacted] by phone on 6/23/16. I left a voicemail with my phone number to discuss his complaint.   After researching his account we found no credit union error was made. A letter is being mailed out to Mr. [redacted] today.   Thank you,...

April [redacted]VP, Member Access

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
At the first appointment the smaller bar they use was not long enough to reach the problem area on my cellar walls and therefore they needed to get their larger bar to perform the re-injection properly, but they didn't have it with them and to re-schedule.  At the second appointment I was told they needed a 2" drill bit and 2" dowel material but they did not have either and to re-schedule again.  Before a new appointment was  re-scheduled I received a call from head salesman [redacted], the same person who sold me their service/product years ago.  He told me it should not be a problem to get the dowel material but wanted to talk to [redacted], the owner before rescheduling.  I would like to point out I was only going to allow them to drill into my deck because they told me they would NOT remove the boards form my deck as they told me they would when they sold me their service/product.  This process had been going on for months  so at this point so I tried to make it easier on us all by allowing them to drill the holes and not remove the decking.  But the holes would have to be plugged when done!!
Since then I have found the 6/2/1999 document given me by [redacted] which states " customer to have deck screwed in back yard, S. Basement Waterproofing can access by removing + replacing boards at no charge to customer if service is ever required."  Now if there is to be a re-injection they will have to properly, safely remove the decking and put it back.   However the only reason we were going to do a re-injection is because they told me I would have to PAY them install the drain system into the cellar floor.  The same drain system which, by warranty, says they will install at no charge.  Eventually they told me a re-injection would not be an additional charge so it seemed like a good first step.  Of course now they are trying to charge me for a re-injection they didn't do, twice,  because they did not have the tools to do it.  Now Basement Waterproofing says using 2" dowel material is changing their business process and they can't do that.  If I was told this from the start I could have avoided leaving work on two separate occasions to meet them for work which is outside their business process. And lets face it, using two inch dowel material instead of one & half inch dowel material is asking way, way, way too much. 
Basement Waterproofing states as per NYS law a lifetime contract is valid for only 7 years.  I don't know what NYS law says. I do know they told me at anytime the product failed they would fix things free of charge.
Basement Waterproofing's rebuttal says they are still trying to honor the warranty.  But when they sold it to me they pointed to the lifetime contract and said if I ever have a problem it is fixed at no charge. In his rebuttal owner [redacted] Cobb says he is still trying to honor the contract.  But they initially told me it was Basement Waterproofing Nationwide of Central NY that sold me the product and that was a different company so they would NOT honor the contract.   But because they are nice guys they will sell me, at their cost, the drainage system for my basement.  This led to an agreement for them to do the reinjection at no cost. Now they want to charge me $300.00 for work they never did because they did not bring the proper tools and materials.  And now they say they never had or use the materials needed to perform the job required.
Bottom line, they need to live up to their contract.  They need to live up to what they tell people when they sell them their service/product.  They need to live up to what [redacted] said to me in my home again on 3/25/2014. He said if they can find the paperwork they will just take care of everything for no charge as it was part of their warranty.  And then he went on to site a story of some lady who had something similar happen and they took care of her problem at no charge.  I expect them to do nothing. I trust nothing they say.  My response is here so the public can make an informed decision before making a  purchase from Basement Waterproofing INC.  
Regards,
[redacted]

From: [redacted] Sent: Monday, December 07, 2015 12:58 PM To: drteam Cc: [redacted] Subject: Complaint ID [redacted] Importance: High  We have contacted Mr. [redacted] directly and a resolution was agreed upon.  Mr. [redacted] also agreed to contact the Revdex.com and ask that the case be updated as “resolved”. Let me know if you have any questions or need any clarification. thx Keith T[redacted] | Vice President of Lending

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.They "offered" to do work that I would have to pay them for.
I have enclosed photos of the water on my basement floor. The first photo shows a puddle on the pink vinyl tile floor from before the company did any work. The second photo shows that same area of floor in the bedroom, after they installed their system, with a puddle in the same location as before.When their salesman Jack [redacted] came to my home for the first time, I showed him where the water sits (example shown in photo 3). His "professional opinion" was to dig a trench basically along the center line of where the water was consistently showing up and connect that trench to my sump pump to drain the water. He claimed that I would no longer have water in the basement after that was done, and that the work was guaranteed for the life of the home.  At NO TIME during that visit did he suggest any other system to solve the problem.I signed the contract for Basement Waterproofing Inc. to do the work he suggested, as diagrammed by him, and paid them over $4,000. Within a day or two of them finishing, the water appeared on the floor, same as it always did before. The system they installed did NOTHING to correct the situation. (Photos 4, 5, & 6). I called them back to the house and THAT is when Jack and Jay started to make excuses, and suggesting more trenching which they expected me to pay another $5,792 for.The bottom line is: The system that they suggested, installed and guaranteed would eliminate water from coming onto my basement floor, did not do what they promised.  They have refused to correct the problem without charge. They have also refused to refund my money. What kind of a "guarantee” are they honoring?It is clear to me that they are unwilling to make this right, and so I request that you revoke their A+ rating on your site and post my photos to show prospective consumers what Basement Waterproofing Inc's work looks like.Regards,[redacted]

Sent: Thursday, January 12, 2017 3:48 PMTo: drteamSubject: Revdex.com Case # [redacted] To whom it may concern:We received the attached regarding case number [redacted]. We have contacted [redacted] and resolved this issue. Thank you,April [redacted] | Vice...

President [redacted]ACU of Texas |  [redacted]ph.  281.476.3657 | [redacted].

I received your letter and included is my response to his follow up letter. Most
important, when our company goes to any customer's home, it is our absolute primary
intent to resolve their water problem per contract.. The time leading up to [redacted]
[redacted]'s initial appointment for service was making several phone calls to await a
confirmation call, then only to cancel the day prior to the service date, a new date was
being issued and well over 10 calls to [redacted] went unanswered only to have [redacted]
[redacted] rudely contracted our office saying we never tried to contact him and demanded
this and that, we document all our calls on paper for just such a response. We are not
amateur. An appointment was finally set to meet with him after his work hours and
going into his basement, the first item addressed was the installation of his interior floor
system as contracted. We had been their several years earlier doing a re-injection of our
exterior wall because he did not want the interior floor system then. When I was
recommending the floor system again, he dismissed my suggestion, went outside to look
at the outside and insisted on another exterior injection.
[redacted] has issues of water because of [redacted]. [redacted]'s background
as a paper pusher for an insurance company seems to make him an expert in the field of
Basement Waterproofing and as you can see in his letters, seems to work against our
advisement while trying to reinvent the process.
The assessment for the installation of the interior floor system was issued because [redacted]
[redacted] is a time waster, Had [redacted] listened to my advisement while I was there
prior to us spending wasted time, he would not have had to pay for his interior floor work.
Our company would have done the for nothing, his arrogant dismissal of what I was
trying to do for him under contract earned his quoted surcharge as some people you just
can't make progress with, certainly forgetting why he hired us in the first place.
Looking at our two time injection attempts, do you think I would send a truck 100 mile
round trip each without trying to do the work. There is no contract inclusion to use the 2
inch pry bar in our contract, rather the method we use is more then adequate, the initial
pry bar, 1 1/2 inch or 2 inch is simply to make the pilot hole. The injection wand goes
into the pilot hole and pressure induced through the wand does the rest. Realistically,
[redacted] has no clue as to how the process is installed nor how it works, simply gets
fixed on one element, which ends up being the stopper.
We have a standard procedure for decks, just not allowed to use it in [redacted]'s case.
I looked for the clause whereby "we said we would remove the deck boards if necessary"
I could not find it among my paperwork, nor was it necessary to remove the deck boards
anyway. [redacted] said he had a contractor come out and told him they could not be
removed without damage to his siding. My question is simply this, why would I want to
remove and risk damage to any customer's house when there is a perfectly adequate
method available at our disposal, just not allowed by [redacted].
My resolution is simply this, should [redacted] wish to have his floor system installed
as per original contract, he simply needs to pay the Time Waster Billing of $300.00.
Once paid, he may contact our office, Our company will gladly make arrangement to
review the system being installed, issue a checklist for the installation and install the
system as per contract. I just wont waste anymore time allowing [redacted] to make
demands without the experience wasting time and spending useless monies.
Should you have any questions, please feel free to contact our office.,

I want to thank you for the opportunity to answer the complaint registered by [redacted]
[redacted].The contract with Basement Waterproofing, Inc.Was was writte non 10/21/2004
with [redacted] We were scheduled to perform our contracted warranty
work on Thursday, 8/11/2005 for the full...

footage amount of 78 feet of their contract.
Upon arrival, they opted for the partial contract warranty work to be performed. They
were explained that there would be a surcharge if we had to go back and perform the
additional remaining contracted area. They understood and our company was happy to
do the work that was contracted. Basement Waterproofing, Inc is not contracted to
basements in 5 foot increments with 1.5 hour drive time one way. The house was later
sold to [redacted] and in time had water and wanted to have the work done. When the
warranty transferred, it transferred with any and all remaining conditions, either clean of
debtor with any attached contingencies. In the case of the [redacted], there was a $400
dollar travel surcharge should we have to go back and complete the contract This was
explained to the [redacted]'s and in agreement, two service calls were set up to preview the
required prep work for the pending installation. A date was issued for the installation
for Wednesday 11/27/2013. That date was then moved to Saturday, 11/30/2013. The
residence is 1 hour 25 minutes from our office and the work was being done on overtime
hours. Upon arrival, [redacted] was not prepped and turned our crew away.
Regardless of reason, even lack of funds, once our truck(s) depart and arrive at the home
on a confirmed appointment and then turned away,the lost travel time is assessed to the
homeowner. It is considerable money to drive 4 men, 3 hour round trip, gas, tolls, truck
usage, overtime labor as well as the loss of the time slot that could have been issued out
to another customer, had we received a call to cancel. Thus the applied surcharge, there
was plenty of close date communication to opt out and reschedule. Either way, the
surcharge for travel and the and the prior charge from the original warranty transfer will
apply with the total payment due to Basement Waterproofing, Inc prior to any new
reschedule dates will remain $900.00. One last comment is simply this, 1have no contract
with [redacted], and our company drove out to his home on a confirmed scheduled
appointment to remedy his home. There was plenty of opportunity to avert the wasted
travel expense occurred by our company. Preferably, I would have rather completed the
work as scheduled and wold love to have the time slot returned to accommodate another
customer. Without payment, Basement Waterproofing, Inc.has risked all that we are
going to at this point.
Should you have any questions, please feel free to contact our office.

Ms [redacted] was contracted to install 83 feet of perimeter drain system with 26 feet of exterior wall treatment. Her warranty provided was for the the 26 feet of walls below grade and the floor area over the drain system installed. This contracted area is currently dry. Simply put, the area still...

leaking is leaking in over her foundation from a poor grade to the point where it is even rotting out the wood. Even though this area is not part of the contract, or whether Jack P. said we would fix it or not. We have been trying to work with this 71 year old lady. We have dug it up from the outside and still needs work on the inside. The problem is that her oil barrel is in the way. As per contract, included and highlighted, she, the customer, is responsible to have the wall made bare and accessible for this no charge non contracted repair. Upon explaining this to Ms [redacted], she agreed to have the oil barrel removed and would co-ordinate the date for repair. Two weeks had lapsed and we received the call from her saying she believes it should be our responsibility and this letter of complaint from the Revdex.com arrived shortly after the phone call. To explain the dryer vent, windows, dirt floor, etc. Ms. [redacted] said she was mold sensitive and had a lot of mold.. I, as the service manager examined her situation and offered solutions to her existing situation. Opening window in the summer months to allow humid air to condensate on the floor is never a smart thing. Venting the humidity from a dryer vent into the basement is never a good thing. Consistent darkness in a basement is never a good thing for mold. An open dirt floor breathes moisture 24/7 thus our suggestions in covering it with plastic to keep the moisture from evaporating into the basement space. Now you see why our company does not provide warranty mold The environment for mold growth is totally dependent on the homeowner in having the knowledge to correct and maintain their environment. Certainly in this case, friendly advise tell upon deaf or ignorant ears. Even mold removal companies will only remove and or kill the mold, they provide no warranty for it's return and for this very reason. Well, enough about her mold and her 150 year old house. As far as her oil barrel goes, it is obvious that the oil barrel has long passed it's serviceable use being saturated water over all these years. There is no way that our company would handle such a project as we are not licensed for plumbing nor carry the necessary "HazMat" experience to handle the potential and vulnerable to leakage oil barrel. The other two legs did not rot in the last year from excessive humidity in the course it's 30 year existence in her wet basement. The other two legs never got painted because they can't be reached as this oil barrel is backed into a corner. As it stands, if Ms[redacted] can remove the oil barrel to give us access to the area not under contract, then BW Inc will gladly fix the area at no charge and also do the 6additional feet of drain system the current placement of her oil barrel did not allow us to go behind, rather in front of her oil barrel at no additional service charge. I will await her call. Should you have any questions regarding Ms [redacted]s complaint, please feel free to contact our office. James C. Basement Waterproofing, Inc.

One of the pictures shows the new area where I now have water coming in, which was never there before. I also showed the floor area that I mentioned in a prior message, that is now damp unlike before the work was done. The other pictures showed where the water is still coming into the house. The representative did show up on the 13th of January, as promised, and is planning on putting up more of the white plastic material. He then said that in the spring they would come up and cement the front area, in the front of the house that should have been done in the first place. I may have mentioned before that they put black plastic around the base of the cellar where I already had a drainage point. Sincerely yours, [redacted]