First Class Cleaning

In order to remedy this complaint in favor of both parties, Basement Waterproofing, Inc., would gladly reinstate Ms [redacted]' s contract warranty, free of past charges, providing she can return a letter to our company from the [redacted] City Codes office verifying that her discharge in compliance with her...

city codes. For our purposes, this discharge must go straight up and then 90 degree outside of the residence
on a downward pitch. I am not trying to take advantage of any of our customer's however, l will not suffer the continued additional expense from an illegal customer installed modification to our system.  Our company does not wish to see her loose her investment, only to comply to make it work for all parties. Sincerely, James C. Basement Waterproofing, Inc.

[redacted] entered into contract with our company on December 2, 2014. He was scheduled for installation on December 19, 2014. Between the contract date and installation date our service manager was deployed per [redacted]'s request for contract preparation and to answer questions regarding...

his installation. At that time, [redacted] requested an earlier installation date. A couple days later, [redacted]s cancelled his installation date and contract requesting his deposit to be returned, he was simply told that his deposit would remain on credit for one year from his original contract date. Our company spent hourly wage money to dispatch our service manager to his home and his cancellation was well past the 3 day time allowance allowed by law. Considering, our labor spent, Basement Waterproofing, Inc issued a credit in good faith and the credit will remain on file for the duration of one year from his original contract date.Should you have any questions, feel free to contact our office.Sincerely,[redacted]Basement Waterproofing, Inc.

Picture 1: Shows our system being installed correctly in the contracted area,designed to flow water that comes up from beneath the floor to her existing sump pump.Picture 2 & 3: Shows where water was on floor, at her home on my service call with her, she said it was still coming up from from the floor. Picture 3 shows where we put in another lateral extension to accommodate her concerns, doubts at no charge. The red marks indicates the direction where the water comes from her back wall flowing to and over our system.Picture 4: Shows where we put our system in and the line going "T" ing off to the left going through the white doors goes directly to her sump pump. The red circled area is where the water comes in from her failed system and bleeds over the top of ours.Picture 5: Marked in Red, shows where the water comes in the area we did not do.My pictures "A" & "B" Shows where water comes in and the direction from where it comes from to end up on top of our system.As I mentioned, our warranty is for seepage that comes UP from the area we installed. Our contract is explicit in in mentioning that under the terms of our warranty as well as handwriting the verbiage by the system she purchased.On two occasions, we ran the water through our system that reached her sump well. One of the two times is when my Representative was out there to outline the details of her failed system. He put a hole in our system and her water on top of the floor drained into our system. We then ran the same hose to verify it's continuity of water flow to her sump well and it ran as contracted.We do not provide warranty for water seepage that comes from an area not under contract, nor do we provide warranty for water that may flow over the top of the floor to reside over our system ie: broken water pipe, leaking pipes,leaking washer, broken fish tank, or flooding from another area. What she needs to replace the remaining 92+/- linear feet of her failed system from the other contract and company.Although, I understand her concerns, Basement Waterproofing, Inc installed the very system she requested for the very problem she said she had water coming up from the floor. Doing right by this customer is always to provide warranty for the work we did in the particular area contracted. As I mentioned earlier, our company is willing to work with her on a price to do the remaining area not currently under centrad. 1 wish there was more that I could do under the terms of our contract, but our company has verified our original work, over and over.Should you have any questions, please feel free to contact our office.James [redacted] Basement Waterproofing, Inc.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I didn't see any thing that resolved the issue.  I have been contacted by the City Of [redacted] Water Department.  I will be  in contact with my lawyer and discuss what should be done next.
Regards,
[redacted]