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First Marshall Auto Auction LLC

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Reviews First Marshall Auto Auction LLC

First Marshall Auto Auction LLC Reviews (42)

Initial Business Response / [redacted] (4001, 8, 2015/10/13) */ We have discuss matters with the customer and require more time to continue talking with the customer, because we offered $dollars and he asked for $dollarsSo we can resolve the issue

From: [redacted] [mailto: [redacted] @yahoo.com] Sent: Wednesday, November 30, 1:PMTo: Revdex.com Info Subject: RESPONSE ON COMPLAINTS Good Afternoon, Thank you for forwarding this matter to us ID [redacted] K ***We talked to Mr[redacted] on 11-30-He want a refund of $We are unable to come to an agreement, we need more time to resolve this issue ID NO: [redacted] NAME: [redacted] We do not have more information on this complaint ID NO: [redacted] NAME: [redacted] *** We do not have more information on this complaint ID NO: [redacted] NAME: [redacted] *** We do not have more information on this complaint CAN U PLEASE REPLY US BY MAIL Regards First Marshall Auto Auction E 147th st Harvey,IL

Amber [redacted] COMPLAINT ID: [redacted] We would like to Thank You for forwarding this matter to us.We spoke to Mr[redacted] we offered him sum of $400, he would like a full refund of $500.We are unable to come to an agreement,we need more time to resolved this issue

From: [redacted] [mailto: [redacted] @yahoo.com] Sent: Wednesday, November 30, 1:PM To: Revdex.com Info Subject: RESPONSE ON COMPLAINTS Good Afternoon, Thank you for forwarding this matter to us ID [redacted] K ***We talked to Mr[redacted] on 11-30-He want a refund of $We are unable to come to an agreement, we need more time to resolve this issue ID NO: [redacted] NAME: [redacted] We do not have more information on this complaint ID NO: [redacted] NAME: [redacted] *** We do not have more information on this complaint ID NO: [redacted] NAME: [redacted] *** We do not have more information on this complaint CAN U PLEASE REPLY US BY MAIL Regards First Marshall Auto Auction E 147th st Harvey,IL

Complaint ID: [redacted] Fashionette D [redacted] We would like to Thank You for forwarding this matter to us.We are glad to inform you we resolved this issue for the sum of $80.She has to sign the notarized papers in order to receive his check

Complaint ID: [redacted] [redacted] We would like to Thank You for forwarding this matter to us.We spoke to Miss[redacted] she is insisting on a full refund of $ We need more time to resolve this issue

I suggest everyone be very alert and if they can stay away from First Marshall Auto Auction Be prepared to pay additional fees on top of the price you bid onRead the bidder paddle they will make you sign when you first get thereVery Important If you don't have all the money, because of charges that will add an additional $to $to the bid price, they are extremely rude and kick you out Save yourself the disappointment and rude unprofessional behaviorIf you give them a deposit be prepared to pay the bid amount plus additional chargesBased on my bill they added: $postage fee, $title plate registration, $auction fee, $taxes My car was $originally After giving $as a deposit I still owed $ If you don't have the money either be prepared to lose the deposit or pay for the carThe deposit is non refundable and the car you bid on will not be worth the moneyYou are not allowed to test drive the car or even know the miles They hide all this information and you wont know of the extra charges until after they have taken your depositRead all the fine print because they hide behind itWhen you try to ask for a manager they call a [redacted] which they hire around of them to intimidate you and to escort you outThey are rude to your face and keep telling you a manager is unavailableThe manager was standing on the other side of the room at the time Read the reviews on them which are everywhere online All equally disappointing and horrible

Paper states there will be a $auction fee and $documentation feeThat is all! Bid on a vehicle for $and ended up paying $We bid on the vehicle at 12:and weren't able to leave till 7:SCAM SCAM SCAM!!!!

Initial Business Response /* (1001, 15, 2015/05/12) */
Thank you for forwarding this complain to us, we wont to solve the issue but we do not have a contact information for the customer, can you please help us with the contact information
Initial Consumer Rebuttal /* (3000, 18,
2015/05/13) */
My contact information; address to *** *** and *** *** P.Obox *** *** *** *** XXXXXph.(XXX) XXX-XXXXThey also retained a portion of my bidding paddleWhich required and shows my contact informationThank you for forwarding this informationI would appreciate if the business would refund our money ASAP
Final Business Response /* (4000, 22, 2015/06/01) */
Thank you for informing us about this complainwe wont to let you know we have solved the issue with the customer today june,XX XXXXThank you!!

They use the bait and switch ploy to be you to this auctionThey list good quality vehicles on the website and tell you that you can come on an hour before auction starts and looks and test drive the vehicle and purchase before the auction starts, but when you get there the vehicle is not on the lot they let you look in Only junk vehicles are in this lot You can not get into the office to speak to anyone about the vehicle you are looking for Very rude Called from their parking lot and was told the vehicle I was looking for was their but it was in holding and I would have to wait for the auction to start and could purchase it at that time About people that I talked to Saturday had the same complaint that I did When the auction started they would bring in cars and a few trucks and try to push you purchase one of these vehicles I waited hours before I left, they kept telling me they would get the truck for me and then ignore me when I would ask about it Very rude and disrespectful people working their

ID***
Mia F *** We would like to Thank You for forwarding this matter to us.We spoke to Ms*** she would like a full refund of $We are unable to come to an agreement, we will update you once we resolved this issue

I went to a website and found a car that was for sale at First Marshall Auto AuctionThis was a cash sale deal with a fixed price.I called them and was told that I should come down with the ad printed outWhen I arrived I talked to a very unpleasant rent-a-cop who said (Not to pleasantly) that nothing happens until 5pm so come back at 5pmFoolishly I returned at 5pm with the ad in hand and asked several people who work there about buying the car but was told I had to register for the auction, so I registered for the auction and asked again but was told that he only registered /signed up people and I had to talk to the "sales" peopleI asked another employee and was then told that I needed to out into the lot, find the car and when a sales person comes out show them the ad and you will be able to buy the vehicle then.Surprize surprize the vehicle wasn't to be found and no "sales" person ever came outUpon asking another employee I was told to ask one of the "sales" rep when the auction starts and they would take me to another lot where the cash sales vehicles areWell when the auction started I asked one rep who looked at the asked me if I wanted to buy that vehicle then after acting like he was going to help me he went back to the floor and proceded try to drum up bids for the auction vehiclesThen Myself and another person who was there to buy an advertised vehicle (Cash sale) asked another "Sales" rep who went to a computer looked around for a minute or to then returned to the auction floor with no intention of coming back to us.We flagged down yet another "Sales" rep and both told him we were looking to buy vehicles he turned to the lady and told her that he would sell her the vehicle but she wasn't allowed to check it out and that I need to wait, so I waitedwhen he came back to me he told me to follow him muttering something about a bad transmission then when I told him that he had at least to people who wanted advertised cash sales he told me that he didn't like my attitude and led me to the door as him and rent-a-cops asked me to leave!?! They never had the vehicles, they never intended to sell any "Advertised" cars it was all a bait and switch come on for the auction! which out of the cars they rushed through ony were sold and the quality of the vehicles were borderline salvage condition!

THIS PLACE IS A SCAM! DO NOT BUY ANYTHING HERE!! PLEASE LISTEN TO MY WARNING!
I was driving around looking to buy a car down Sibley blvd on a Saturday morningI saw the auto auction and saw an auction was happening at Noon (it was 11:30am) I walked in and had to sign for my paddle I was asking the guy behind the counter about how the auction works He told me he didn't know he just gives out the paddles I signed and got my paddle for bidding, then I saw another guy before you go out to look at the cars I asked him how it worked, he said he didn't know and was just doing a friend a favor by standing in for him
When I went out to the lot, there were some women to instruct you where to go I asked how it worked and was told I look around the lot and write down the number off the cars I want and they will show them in the viewing auction She also explained the cars are open but there are no keys and you cannot start it up or see how many miles are on the cars and there are no test drives Everything is AS IS
I walked around and found a car I wanted When I was leaving the lot I asked the same woman how does the auction work after I write my numbers down She said I had to wait until the auctioneer got there at Noon to ask any questions
I asked the other people that were there looking at cars did they know exactly how it worked Everyone was there for the first time and didn't know So I waited until the auction started and saw the cars I had written down, however, those didn't go down to the amount I wanted to pay
I decided to bid on a car that was in my price range of $ That was a Madza and I waited until the last number said by the auctioneer was $and I bid I was then asked to go to the door and I was given a pink sheet of paper and walked in the doors to pay They ONLY let person to go in, no one with you can go in
When I was ushered in the door I sat at the table and was asked to sign the CASH ONLY paper It stated the selling price and a down payment which I was required to give at $ I could not pay for the car in full at this timeI attempted to read the paper but it just told me the date, buyer number, make/model of car and my name and phone number I attempted to ask questions but I was rushed and told to just sign and give a down payment of $and I will be able to pay the balance and collect the car once the auction was over in minutes I did as I was told and paid the down payment ($600) and signed the paper and waited
When I was out of the office I got a chance to look over the paper and on the right side it said buyers Premium was 24% for the amount I bid for It also stated an auction fee of $would be applied It also said my deposit was not refundable or transferable I was upset about the fee however I estimated that for the $car I would be paying about $with those fees I didn't have that much on me, but I figured I could take the extra $out my account and suffer for a few weeks because I didn't want to lose my deposit
I waited for over 1/hours until the auction was over I attempted to ask the guy that walked me back about the buyers Premium and if I could get a refund, however, he said he didn't know and I would have to wait until after the auction to ask the people in the office Once the auction was over we were asked to stand in line to turn our pink slips in to have our cars pulled around
I waited another minutes until my name was called and was asked to go outside and go back into the office I was then given a different paper that said I owed an additional $2,111.00!!! The woman with the hijab on said there were many FEES:
$buyers premium,
$Auction Fee,
$for taxes,
$for title documentation and title,
$and $dollar fee (unknown)
FOR A GRAND TOTAL OF $(I ONLY BID $1600)
And I took pictures of the document but she removed the paper and said NO PICTURES! But I still got a few pictures!!
I explained that I didn't have that much money She explained I could come back with the money on Monday however there would be an additional $per day for storage I asked if I could get my down payment back she told me NO! I asked if I could get a portion of my down payment back and she said NO! They kept my $and I had NO CAR!! I spent over hours there and paid them $and I have NO CAR and now I am $SHORT!!

Do not go here for a car they are scam artist, They robbed me, they have a way to do it so good that you don't realize it in to you pay Buy a car for they ask you to give them and make you sign a paper and they not even let you read itWhen I went to pay they told me I owned them more I never expect to pay for a car that I not eve see on the motor or inside they don't let you see them inside
So I ether pay more or Lose my 600, so I lost my because I don't have to give themI don't understand why consumer repor don't do nothing against this thieves

Initial Business Response /* (1000, 14, 2015/06/01) */
We would like to inform you that, we have came to an agreement with the client and have solved the issue
Thank you!!
Initial Consumer Rebuttal /* (3000, 16, 2015/06/02) */

Initial Business Response /* (1000, 8, 2015/04/04) */
The client described that the police towed his vehicle because the car was reported stolen, and now is asking us to pay for the towing fees, but actually we have transferred the car to the customer's namewe have done the registration to
the vehicle and the customer has received his plate and tittle

PLEASE DONT GO THERE.thiss buisines should be closed down
Cars are off the road high mileage.,,,lies lies lies please be safe n stay away

ANDREA NICOLE *** COMPLAINT ID:*** We would like to Thank You for forwarding this matter to us.We tried to reach Ms.Nicole *** but we are unable to get in contact with her,but she knew that the vehicle is sold "AS IS" and title was sent to her on 3/7/and she received on 3/10/

Complaint: ***
I am rejecting this response because:From: *** *** [mailto:***@gmail.com] Sent: Thursday, December 08, 7:AM To: Revdex.com Info Subject: Re: You have a New Message from Revdex.com Serving Chicago and Northern Illinois Complaint #*** My reply to message from 11/28. Hello Revdex.com, I have not received a satisfactory response refund or any form of compensation or communitions fromantic the business. I am requesting a full refund as we spent more money in gas and time off from work just trying to get to their facility only to be constantly turned away and told to leave because we were being a nuisance. Please advise the business we will only agree to full $refund as this matter has been more of an inconvenience to my family more than anything Thanks
Sincerely,
*** ***

I experience the same thing they are big time scammers who scamming people for they money and the police works for them they don't answer any questions or anything they don't tell you about extra fee's I had a real bad experience but I refuse to let them get away that easy so I'm taking extra steps in hopefully they will get shut down for good I don't have free money to give away I I kid's and a single mother

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Address: 398 E. 147th ST, Harvey, Illinois, United States, 60426

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