First Marshall Auto Auction LLC

Complaint: ***
I am rejecting this response because:
From: *** *** [mailto:***@gmail.com] Sent: Thursday, December 08, 7:AMTo: Revdex.com Info Subject: Re: You have a New Message from Revdex.com Serving Chicago and Northern Illinois Complaint #*** My reply to message from 11/
Hello Revdex.com,
I have not received a satisfactory response refund or any form of compensation or communitions fromantic the business. I am requesting a full refund as we spent more money in gas and time off from work just trying to get to their facility only to be constantly turned away and told to leave because we were being a nuisance. Please advise the business we will only agree to full $refund as this matter has been more of an inconvenience to my family more than anything
Thanks
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/01/26) */
Today, on the 26th day of January, we have tried to reach Mr*** *** regarding our agreement several times, approximately 3-times to his cell phone and he did not answer nor call backThank you

Initial Business Response /* (1000, 14, 2015/02/27) */
The clientele is asking for a full refund totaling up to the amount of $We need more time to discuss this matter and we will get back to you as soon as possibleThank you

Complaint: ***
I am rejecting this response because: $is not a full refund of the additional monies I was chargedI would accept the additional $I was charged to settle this dispute.
Sincerely,
*** ***

ID:***
Anna *** We would like to Thank You for forwarding this matter to us.We are glad to inform you we resolved this issue for the sum of $Mr*** has already picked up his check at our office

These people are CROOKS They have many hidden fees They have you put a down payment on the car, then you have to wait all day to get the car Then you cannot get your money back when at the end they have a bunch of hidden fees that they do not inform you of DO NOT GO TO THIS AUCTION and someone needs to investigate this place

fasle advertising.baiting lies .poor costumer service.no test drives.they wont tell the miles .straight lies to your face.they dont have the car you applied for.they take a 600 deposit.for a car you never even seen.no refunds on that money.over 700 in fees.please take the attorney general down there and make them mail me my money back please please please

From: [redacted] [mailto:[redacted]@yahoo.com] Sent: Wednesday, November 30, 2016 1:01 PMTo:...

Revdex.com Info <[email protected]>Subject: RESPONSE ON COMPLAINTS   Good Afternoon,                             Thank you for forwarding this matter to us.  ID [redacted]  K [redacted]. We talked to Mr.[redacted] on  11-30-2016 He want a refund of $500. We are unable to come to an agreement,  we need more time to resolve this issue..   ID NO:[redacted] NAME: [redacted]  We do not have more information on this complaint ID NO:[redacted] NAME: [redacted]  We do not have more information on this complaint ID NO:[redacted] NAME:[redacted] We do not have more information on this complaint   CAN U PLEASE REPLY US BY MAIL.    Regards First Marshall Auto Auction 398 E 147th st  Harvey,IL 60426

Amber [redacted]                                                                                  ...

                                                                   COMPLAINT ID:[redacted]   We would like to Thank You for forwarding this matter to us.We spoke to Mr.[redacted] we offered him sum of $400, he would like a full refund of $500.We are unable to come to an agreement,we need more time to resolved this issue.

From: [redacted] [mailto:[redacted]@yahoo.com] Sent: Monday, January 02, 2017 10:05 AMTo: Revdex.com Info <[email protected]>Subject: Response to Complaint   Good Morning,                                                                                                                                                                                                                                 Complaint ID:[redacted]                                                                                                            [redacted] We would like to Thank You for forwarding this matter to us.We spoke to Mr.[redacted]  we came to an agreement for $500 out of $600 refund.He came on Thursday 29-12-16 he signed the release papers but he did not want to notarized it. We are waiting for him to notarized it once we get any update from [redacted] we will update you.   Thank You.

From: [redacted] [mailto:[redacted]@yahoo.com] Sent: Monday, January 02, 2017 10:05 AM To: Revdex.com Info <[email protected]> Subject: Response to Complaint   Good Morning,                                                                                                                                                                                                                                 Complaint ID:[redacted]                                                                                                            [redacted] We would like to Thank You for forwarding this matter to us.We spoke to Mr.[redacted]  we came to an agreement for $500 out of $600 refund.He came on Thursday 29-12-16 he signed the release papers but he did not want to notarized it. We are waiting for him to notarized it once we get any update from [redacted] we will update you.   Thank You.

Scammers. The whole deal felt like some sort of back alley drug deal or something. They advertise one thing and supply another.

Here's a challenge for anyone reading this. Go to their inventory and find a car you are interested in. Call their telephone number and get connected to their "operator". (She's really just a willingly ignorant accomplice. She will tell you that you can buy the car for the ultra cheap price advertised on their website. You just have to print the ad and bring it with you and the guys at the auction house will sell it to you for that advertised price.
Well, that's a lie. The price advertised is a reserve price for the auction. In addition to that lie she will not tell you about the fees they charge, which is 22% to 25% of the bid amount. She will tell you that you can go to inspect the car in the hour before the auction. The car I was interested in was not on the lot for inspection. When I did what the "operator" girl told me to do, to give the printout to the man and say I wanted to buy the car, he was very happy to take my money ---- quickly! He brought out a paper for me to sign that stated that "at (my) own request I accept that they would sell me a different vehicle than the one on the advertisement." When I questioned this and asked about specifics about the deal and that I also wanted to inspect the car before I agree to buy it the man got irate and got all in my face telling me to get out. Other associates there were very closed and would not answer any questions about how everything works.
In my opinion, these men, this operation, First Marshall Auto Auction, is a scam. Nearly mafia like. I recommend that people be very careful or stay away all together. This place is corrupt and dishonest.

Complaint: [redacted]
I am rejecting this response because: I have spoken to AL several times. I feel that he is doing everything in his power not to refund me my full deposit. First he offered me $200 now $400. I worked really hard for my money and to provide for my family. I don't get anything for free. Why should I give him $100 for free or $500 for free?? It's ludacris! I call the office all the time and I get the run around. I spoke to Al yet again April 4, 2017 about getting my full refund. He said that he would call me later on that day and he didn't. That's usually what he does. I would like this to be over and done with. I don't see why it's so hard to get my money back. I don't have the car and don't want the car. I just want what is rightfully mine. Is that so much to ask? It's causing me stress at this point and I don't need that in my life. Can we please just give me my money so I can move on with my life already?? I would greatly appreciate it. 
Sincerely,
Amber [redacted]

...

                                                                            Complaint ID:[redacted]                                                                                                                                                                     [redacted]   We would like to Thank You for forwarding this matter to us.We spoke to Miss.[redacted] she is insisting on a full refund of $600.  We need more time to resolve this issue.

Initial Business Response /* (4001, 8, 2015/10/13) */
We have discuss matters with the customer and require more time to continue talking with the customer, because we offered $250.00 dollars and he asked for $450.00 dollars. So we can resolve the issue.

I suggest everyone be very alert and if they can stay away from First Marshall Auto Auction.

Be prepared to pay additional fees on top of the price you bid on. Read the bidder paddle they will make you sign when you first get there. Very Important.

If you don't have all the money, because of charges that will add an additional $500 to $1000 to the bid price, they are extremely rude and kick you out.

Save yourself the disappointment and rude unprofessional behavior. If you give them a deposit be prepared to pay the bid amount plus additional charges. Based on my bill they added: $25 postage fee, $356 title plate registration, $125 auction fee, $322 taxes.
My car was $3100 originally.
After giving $600 as a deposit.
I still owed $3328.

If you don't have the money either be prepared to lose the deposit or pay for the car. The deposit is non refundable and the car you bid on will not be worth the money. You are not allowed to test drive the car or even know the miles.

They hide all this information and you wont know of the extra charges until after they have taken your deposit. Read all the fine print because they hide behind it. When you try to ask for a manager they call a [redacted] which they hire around 3 of them to intimidate you and to escort you out. They are rude to your face and keep telling you a manager is unavailable. The manager was standing on the other side of the room at the time.

Read the reviews on them which are everywhere online.
All equally disappointing and horrible.

Paper states there will be a $125 auction fee and $165 documentation fee. That is all! Bid on a vehicle for $1900 and ended up paying $2837.00. We bid on the vehicle at 12:15 and weren't able to leave till 7:00. SCAM SCAM SCAM!!!!

AMBER [redacted]                                                                                                                                                          COMPLAINT ID: [redacted]
  We would like to Thank You for forwarding this matter to us.We spoke to Mr.[redacted] we offered him sum of $400, he would like a full refund of $500.We are unable to come to an agreement,we need more time to resolved this issue.

From: [redacted] [mailto:[redacted]@yahoo.com] Sent: Wednesday, November 30, 2016 1:01 PM To: Revdex.com Info <[email protected]> Subject: RESPONSE ON COMPLAINTS   Good Afternoon,                             Thank you for...

forwarding this matter to us.  ID [redacted]  K [redacted]. We talked to Mr.[redacted] on  11-30-2016 He want a refund of $500. We are unable to come to an agreement,  we need more time to resolve this issue..   ID NO:[redacted] NAME: [redacted]  We do not have more information on this complaint ID NO:[redacted] NAME: [redacted]  We do not have more information on this complaint ID NO:[redacted] NAME:[redacted] We do not have more information on this complaint   CAN U PLEASE REPLY US BY MAIL.    Regards First Marshall Auto Auction 398 E 147th st  Harvey,IL 60426

...

                                                                            Complaint ID:[redacted]                                                                                                                                                                     Fashionette D [redacted]     We would like to Thank You for forwarding this matter to us.We are glad to inform you we resolved this issue for the sum of $80.She has to sign the notarized papers in order to receive his check.