First National Moving & Storage

we apologize for the issues that this customer has faced during their move process We did receive the images and videos that this customer sent us Though the driver gave wrong information, this was a new truck for this driver and the lines were not equal to cubic feet, we still want to make this right for the customer We are willing to offer the customer $to rectify the situation We hope that the customer will accept this from us and again we do apologize for all that occurredThank you for your time and attention to this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below It is not possible for us to fill out the claim form in accordance with its clearly stated and underlined requirements!! That is why we made multiple attempts to reach you by phone or email for days prior to filing any complaintsIt is utterly absurd that you feel you have done everything possible to help us when you never responded to any of our phone calls or emailsIt is interesting that within minutes of a bad review being posted you suddenly found he time to send an emailIn that email, you never requested the claim form and then you said the claim (my email with estimated costs that you did request) was sent a d expedited AND that it would take a couple of weeks AND that you would keep us updatedIt has been well over two weeks and despite, multiple more attempts to receive some correspondence from your company, we have received no response other than through the Revdex.comIt is not our fault that the claim form wasn't requested in one of the two emails you did send regarding this ssueYour claim form clearly states that if any of the required documents are missing or if each form isn't notarized etcthe claim will not be acceptedIt is not possible for us to fill out the form to your ridiculous specificationsIt is my opinion that you do this on purpose so you don't have to make things right with your customers when their belongings are damaged and/or destroyedWe should not have to wait any longer for the reimbursement that we are clearly owed because you failed to communicate properly with us and refuse to accept responsibility for your poor business practices and non existent customer serviceY Regards, [redacted]

I would not advise anyone to use First NationalI was given a quote over the phone after giving them a complete list of all my items they quoted me dollars less then [redacted] who came and did a walk through estimatebut in the end charged the same dollars more but showed but on a Friday night at 6:30pm to pack me lasting to almost 11pm....they had promised a noon pick up arriving at 6:30pm They sent a too small truck as well, and had to come back the next day for the rest and were over and hour late again getting there for that pick up as well.....Then on delivery they said Tuesday and came Friday night at 6;pm again this time in a huge hurry to get my things off the truck and drive home in the process breaking the glass on some of my art work and scratching the print ruining it ....scratching my wooden floors not being careful in placing furniture and lamp was scratched and another piece of art work had damage to the frame as well....I have tried to contact them for damages they will not answer to my call or return messages....My advise use [redacted] or [redacted] or one of the trusted old names in moving they back you if you have damage and are upfront in pricing and on time...all of which first national is not!!!

This customer did have a bad experience due to missing items and broken items We do apologize for this and are working very diligently to find the missing items and work with the customer on their claim process We do have a very good claim department and we want to make sure that this is addressed but it does take time The claim process does require us to go through our insurance and their response time holds up our process a bit We are working to resolve this and to find as much stuff as we can of the missing items Thank you for your time and attention to this matter

I used First national movers to move from MA to PAI had to call dispatch several times so they can confirm the pick up dateThe pickup was on schedule finallyFor the delivery, again I had to call them several times to confirm deliveryI was told my stuff will be delivered today, no one called to inform me of the delayMultiple calls and email later dispatch calls me and tells me the shipment is delayed because of high volumeThey are very unprofessionalThe sales rep will lie to you and say there is ample time for the shipment to be delivered on time and delay the shipment once you have paid themI believe the good reviews here are fake as well FYI - Dispatch and customer support are very rude and unprofessional

I believe this is the one that was closed We do have a claim with this customer and are working on getting it resolved The process normally takes about days, but we are working to expedite it for him We are aware of the items missing and damaged and we are working on finding the missing boxes.If the customer is not satisfied with the outcome of the claim we will proceed with arbitration Our goal is to make the customer satisfiedThank you,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.It is not possible for us to fill out the claim form in accordance with its clearly stated and underlined requirements!! That is why we made multiple attempts to reach you by phone or email for days prior to filing any complaintsIt is utterly absurd that you feel you have done everything possible to help us when you never responded to any of our phone calls or emailsIt is interesting that within minutes of a bad review being posted you suddenly found he time to send an emailIn that email, you never requested the claim form and then you said the claim (my email with estimated costs that you did request) was sent a d expedited AND that it would take a couple of weeks AND that you would keep us updatedIt has been well over two weeks and despite, multiple more attempts to receive some correspondence from your company, we have received no response other than through the Revdex.comIt is not our fault that the claim form wasn't requested in one of the two emails you did send regarding this ssue Your claim form clearly states that if any of the required documents are missing or if each form isn't notarized etcthe claim will not be acceptedIt is not possible for us to fill out the form to your ridiculous specificationsIt is my opinion that you do this on purpose so you don't have to make things right with your customers when their belongings are damaged and/or destroyedWe should not have to wait any longer for the reimbursement that we are clearly owed because you failed to communicate properly with us and refuse to accept responsibility for your poor business practices and non existent customer service Y Regards, [redacted]

All calls have been reviewed and at no point did anyone say it is a flat rate What was said is as long as nothing changes, your price will not change Those were Marks exact words and things did change there for the price went up The bottom line is that our contract is very clear Per the contract: "IMPORTANT [redacted] PLEASE READ CAREFULLY [redacted] This is a BINDING ESTIMATE BASED ON CUBIC FTIf the loads cubic ftis higher at the time of pick up than this estimate, the customer shall pay the same rate per cubic ft agreed upon at the time of booking." Also per the Bill of Lading which was signed, Section 2: "At pick up 50% of the balance is due in the form of cash, money order, certified check (a fee will be added if pick up payment is not made within days of pick up at a rate of 1% of the balance due, per day late) This issue must be resolved immediately and this will only happen when the customer is willing to accept that her price increase is based on the work load that was increased and the amount of space that was actually taken up The customer did not read the contract at all She just signed it with out review We don't want her belongings because that is causing us more fees because we have them in a space in our warehouse and the customer is NOT paying for us to store it $2,to be picked up or $4,to have it delivered Please let us know asap which option you choose Thank you,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Let me reiterate that the rate quoted to me was a flat rateMark did NOT mention the rate would be changing or I would have used one of the other reputable moving companies that I have used for previous movesEven if there were not extra boxes, the cubic feet was going to be greater based on the GROSS UNDERESTIMATION of cubic feet by the rep putting in smaller items instead of the items that I own (for example putting in a stackable washer/dryer combo instead of the large front loaders that I told him I had)If what First National bases their quotes on is cubic feet, it's imperative that every item is represented correctly for a real life estimateI'm sure they know this and that's why things weren't entered correctlyIf my things were entered and the rate was calculated to $I would have said NO and chose another companyI told him about the items in my house and did not misrepresent my things in any wayWhen I was told to take things out of dressers and put them in boxes, I complied, which of course increased the box count Most of the boxes were small boxes and medium sized boxes, so the count is somewhat exaggeratedNevertheless, with my estimate being based on a household full of things, including boxes, and with the box count increasing to 100+ small/medium boxes with the other things remaining the same, that still does not justify a $5000/$increase in the moveMy things have been in their facility for WEEKSI've had to buy things that I already own to continue living my lifeIt has become extremely costly rebuying clothes, shoes, linen, appliances, toiletries, etc, for people, while my things remain with the company Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] --- Hello,I am emailing to see about what the next steps are for my settlement with First National Moving and Storage I accepted a settlement with them for $and was wondering when and how that is supposed to be obtained? I have not received anything or heard anything from them after accepting the resolutionThe complaint ID was [redacted] Thank you, [redacted] 8/12/MESSAGE FROM Revdex.com MRC [redacted] : Please provide the consumer with a status of the refundHas it been processed? If so, when? If not, when can the consumer anticipate processing of the refund? Thank you

We have not received this claim form as of this date Once we receive the claim form we will process it for this customer It takes 60-days for a claim to be processed We are here for the customer if they have any questions they are free to call us They have spoken to several of our reps several times Even this week we have spoke to this customer so for them to say we don't communicate is false We have not yet located the owner of the box that they have This is why the box still remains there Please get the forms to us so we can process the clamThank you

Grace did reach out to this customer to make sure that they knew that we were here to start a claim We still need the claim form to be mailed back to us and we have no received it That form needs to be received in order for us to process the claim in full Please, send us the claim form and we can get this finalized thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint The response from the business is NOT trueFirst, I would like to say that the calls are recordedI was told the fee was a flat feeI was told this when I booked with the company and on Thursday, April 28, 2016, when I spoke with Mark Brickman again (after they had my things), he admitted that he told me the fee was flatIf able to access the recordings, you will also be made aware that I did not become irateI explained the situation to three different people in an attempt to get this resolvedIt was not until I was told that I would get a call back, and I didn't, and then told that the fee remain astronomical that I became upsetAnd EVEN after that, I did not become irate or angryGrace was talking over me the entire phone call and was not open to a reasonable resolutionAs stated before she provided an example of a patient needing to honor the contract they signed with the healthcare provider and when I said the healthcare provider would not expect the patient to pay for a service that not only changed from what was agreed but increased 300% SHE hung up on meThis can all be heard on the recorded linesYes, I paid the depositWhen the amount changed, I told the mover that there was no way I would be able to pay that and that I did not agree with the feeThis is why additional monies were not exchangedHe forced me to sign the new agreement when taking posession of my thingsThey were not at my house for hoursThey were slow and even with the lunch break, they took hoursOf course, I am willing to pay for labor at a rate comparable with national averageMy hope is that they would have honored the agreement and continued the moveIt's certainly not to pay $which I don't have for a move quoted at $My things did not fill the foot truck Regards, [redacted] ***

This customer is being delivered Wednesday of next week We are going to be very excited to have this customer delivered He did not have a bad experience with us, we actually went above and beyond for him He feed our movers, signed all the paperwork, and complimented them on the job they did He informed us that he wanted storage for months and then the next day we had lawyers and other people calling us and threatening us He also was vulgar to almost every female that works for us He has lied about all of his facts and we are very upset at what he has been doing He tries to attach us to a company that we have nothing to do with As I started off this message with, he is being delivered on Wednesday

We apologize for the delayWe had a breakdown of two of our main trucks that do our deliveries to the [redacted] are All of our [redacted] shipments are being loaded this weekend and deliveries will start on Thursday and carry thru to Sunday of the upcoming week We will be calling our [redacted] customers on Monday the 11th to give them all updates.Again we do apologize for the delay and any inconvenience this may have caused you

We worked with this customer on a few issues that she had We have a discount for packing as well as an additional discount We send the claim for to deal with the issues that were not addressed prior to delivery The customer sent as email letting us know that she does not have receipts We informed the customer that this is ok We are aware that some items will be passed down, antiques, gifts and the customer needs to fill out to the best of her ability and get things back to us We have a very good claims process and the customer just needs to give us the opportunity to compete this process for them prior to filing a complaint Thank you for your time and understanding in this matter

This customer takes no responsibility for the issues she had with this move Yes, they listed a stackable washer and dryer but the customer did not review the inventory list before singing the contract to make sure it was accurate Also, she was never promised a Flat Rate This is how our contract reads "IMPORTANT [redacted] PLEASE READ CAREFULLY [redacted] This is a BINDING ESTIMATE BASED ON CUBIC FTIf the loads cubic ftis higher at the time of pick up than this estimate, the customer shall pay the same rate per cubic ft agreed upon at the time of booking."(OUR LOAD MINIMUM IS CUBIC FT )It clearly states that if the load cubic ft is higher at this of pick up the customer will pay the same rate per cube No where does it say flat rate This customer is stating that she is paying for items to live day to day but she has not once reached out to us to try to resolve and get her delivery Last we spoke she stated that she will not pay anymore than she was quoted unfortunately we are not able to delivery her for that price We gave her a discount and again she flat out refused to work with us The ball is in her court She can call us anytime and let us know how we can resolve this to get her things to her but she is not occurring storage fees and since her pick up payment was never made, per contract, that is occurring fees as well These are all things we can work on but she has to reach out to us for that to happen Going back and fourth here is not really helping us to resolve the issue We are open to discuss with the customer when she calls Thank you

***WARNING DONT USE THERE SERVICE [redacted] I hired this company to transfer my bedroom belonging from [redacted] IA to [redacted] NJWORST EXPERINCE EVER---- I really think why I hired themThis company is a fluke from the very beginningThe sales guy Jim called to book the assignmentCalled multiple times to get the contract final, once signed and advance paid I could never reach backHe claimed they have their own trucks and crew members which is false, they just have a few sales and customer service folksThe pick was ok done by a local IA person but I had a disaster at deliveryOne Russian guys Alexandra the driver claims he don’t know the company and is just there to deliver the goodHe forced us to take delivery of the good before the available dateOur first available date was Aug 20th we had to take it before as he said on Aug 20th midnight is when he can legally deliveryHe literally meant to delivery outside my address at mid night, irrespective of my availabilityCharged for a shuttle where in the big truck could easily comeCost increased by $Measured the few layer steps inside the house for each room and added chargeMeasured long distance incorrectly and inflated the costIn total asked me to pay additional USDat deliveryPushed the furniture roughly leaving torn, scratched and broken pieces of furnitureMishandling of boxes resulted in broken glass ware and other delicate itemsLeft the house in mess and throwing the packing material on the streetDid not brought the tool kit so could re-assemble the furniturePromised to come back the next day, but no one showed up or returned my callsThe mattress was all with torn packaging filled with dust and marks all overOn king size euro top mattress was exchanged with some old queen mattressNo one is ready to take the complaintI don’t know, will I get my mattress back or not and what should I do with the one I receivedThe summary is they left me in my house in a messy condition, stuff lying everywhere, with broken and torn furniture, unassembled furniture and misplaced belonging with empty pocketsI would not expect this kind of service after paying USD where original estimate was around USD Now even the customer service is not responding to my calls, no reply on emailsWhenever I call it goes to voice mail and same used to happen with the sales guys after signing the contractDon’t trust this company with your belongingsThey ruined my excitement of moving to a new house [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ---***I have attached the letter from First National Moving & Storage.I (we) definitely will REJECT this as we had a horrendous ordeal with this company, and many family treasures and important items were broken in transportation by this companyWe have incurred having to replace items at our cost and we don't feel it is appropriate.Thanks, [redacted]

We sent a claim form to the company the week of May 15thThey are claiming they never received itAnother claim list for lost and broken items sent 7/15/via certified letterNumerous phone calls made to company in attempt to resolve matterThe company representatives will not return calls or e-mailsThey claimed they found our items and last week, sent two small boxes of itemsAlmost empty bottles, items that were not ours and only a small fraction of the items we reported missingNot a satisfactory resolution