First Service Residential Illinois Reviews (%countItem)
First Service Residential Illinois Rating
Address: 25 Northwest Point Blvd Ste 330, Elk Grove Village, Illinois, United States, 60007-1033
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LMS is either dishonest or the organization has a quite flawed system of keeping records.
By any name, Lieberman, LMS, Newco, if you are on a condo board run from them!
Lieberman Management Services, aka LMS, was acquired by another company on 2/2/2019 and hasn't operated on its own in quite some time. Perhaps you're thinking of another company?
LMS is either dishonest or the organization has a quite flawed system of keeping records.
By any name, Lieberman, LMS, Newco, if you are on a condo board run from them!
Lieberman Management Services, aka LMS, was acquired by another company on 2/2/2019 and hasn't operated on its own in quite some time. Perhaps you're thinking of another company?
I think they are scammers I live at 947 apt 1. They lied my whole kitchen was damaged $15,000 damage they call that minor really!!! They gave me 2 minutes to speak nov.4 then say I never attended the meeting. They didn't know what emergency was they didn't respond for 5 days of me flooding and the neighbors. liars!! Our smoke detector been broken for 2 weeks no response what a surprise!!
Here are the facts of this case. Our company received an emergency call that water was backing up in to the two lower level units of Ms.’s building. We immediately dispatched the plumbing company hired by the Association, who is also most familiar with the setup of the plumbing for this community. The plumber removed a very small section of drywall to access piping and camera the line. Once it was determined that the problem was a broken main drain line underground, we quickly worked to schedule the necessary repairs.
Ms. did not want us to work through her unit, so we had hoped to work through unit 2 to make the repairs. However, the plumber determined the best access point and probability for success was to access through unit 1, Ms.’s unit. Ms. delayed the progress by refusing access and demanding that we waive or reduce her assessments, which is illegal. Since several owners were being inconvenienced, we asked the Association Attorney to help us gain access to her unit to make the required repairs.
Throughout the entire process we at management, the plumber and maintenance kept in touch with Ms. and other owners impacted in the building. The Regional Director also personally worked with Ms.’s insurance representative directly, to provide any information required. Once Ms. granted access, the repairs were made. To gain access to the pipe requiring repair a small portion of cabinets/counters and floor needed to be removed.
All owners have had water and working plumbing for quite some time as the repair was made as quickly as Ms. would allow.
Ms. insurance company not only reviewed all progress along the way but paid out on her claim to have all restoration completed by Ms.. Management encouraged the owner to allow us access to repair the drywall, as this is an Association responsibility, and to hire a contractor to make the repairs the owner’s insurance carrier has paid to cover.
Management has continued to communicate in a professional manner consistently and respond to all communications. Ms. had an opportunity to attend the meeting of the Board on November 4th, at which time the Board and management re-visited all of Ms. claims in person (the repair was already completed at that time).
Ms. continued to be aggressive and insulting, and on numerous occasions threatened lawsuits. When Ms. continued to threaten lawsuits against the Association, the Association’s Board of Directors decided to route all communication through the Association’s Attorney. This is a standard practice in all Community Associations.
As far as the Board is concerned, and after much review, this incident was handled appropriately, and our responsibility is completed.
I think they are scammers I live at 947 apt 1. They lied my whole kitchen was damaged $15,000 damage they call that minor really!!! They gave me 2 minutes to speak nov.4 then say I never attended the meeting. They didn't know what emergency was they didn't respond for 5 days of me flooding and the neighbors. liars!! Our smoke detector been broken for 2 weeks no response what a surprise!!
Here are the facts of this case. Our company received an emergency call that water was backing up in to the two lower level units of Ms.’s building. We immediately dispatched the plumbing company hired by the Association, who is also most familiar with the setup of the plumbing for this community. The plumber removed a very small section of drywall to access piping and camera the line. Once it was determined that the problem was a broken main drain line underground, we quickly worked to schedule the necessary repairs.
Ms. did not want us to work through her unit, so we had hoped to work through unit 2 to make the repairs. However, the plumber determined the best access point and probability for success was to access through unit 1, Ms.’s unit. Ms. delayed the progress by refusing access and demanding that we waive or reduce her assessments, which is illegal. Since several owners were being inconvenienced, we asked the Association Attorney to help us gain access to her unit to make the required repairs.
Throughout the entire process we at management, the plumber and maintenance kept in touch with Ms. and other owners impacted in the building. The Regional Director also personally worked with Ms.’s insurance representative directly, to provide any information required. Once Ms. granted access, the repairs were made. To gain access to the pipe requiring repair a small portion of cabinets/counters and floor needed to be removed.
All owners have had water and working plumbing for quite some time as the repair was made as quickly as Ms. would allow.
Ms. insurance company not only reviewed all progress along the way but paid out on her claim to have all restoration completed by Ms.. Management encouraged the owner to allow us access to repair the drywall, as this is an Association responsibility, and to hire a contractor to make the repairs the owner’s insurance carrier has paid to cover.
Management has continued to communicate in a professional manner consistently and respond to all communications. Ms. had an opportunity to attend the meeting of the Board on November 4th, at which time the Board and management re-visited all of Ms. claims in person (the repair was already completed at that time).
Ms. continued to be aggressive and insulting, and on numerous occasions threatened lawsuits. When Ms. continued to threaten lawsuits against the Association, the Association’s Board of Directors decided to route all communication through the Association’s Attorney. This is a standard practice in all Community Associations.
As far as the Board is concerned, and after much review, this incident was handled appropriately, and our responsibility is completed.
Oct.20 my next store neighbor came to me and asked if my sink was stopped up and I was flooding. I said yes we both contacted Liberman management and told them it was an emergency. They sent ***'s plumbing the first plumber said it was the neighbors unit. Then they sent a second plumber he asked if he could cut drywall out to put a camera in I said ok. He said yes it's the neighbors unit. In the mean while I am flooding like crazy no one can use their sinks. So I get a call from management Inga I tell her thanks for calling back 6 days later she said they need to tear your unit apart. I said no not without replacing it then she hung up on me. I get a call from Rick ***'s plumbing telling me Lieberman doesn't want to tear apart the other unit because it's $3,000. So I turned it into my insurance, 2 days after their lawyer sends me a letter they will take me to court. When ***'s plumbing came the found the common pipe that leads to all 4 units broke had grease build up from 1975. They broke my dishwasher connection broke my counter tops left all my cabinets and a moldy dishwasher in my kitchen. Called Jennifer *** asking her to get everything out never a phone call back. Next thing I know I get a letter from their lawyer you can't contact them you have to go through me.What I pay $331 association fee. So I cant E-mail or contact Lieberman management I own this condo I pay due's. Because I hurt Jennifer feeling's by saying I must be dumb define EMERGANCY?My mom who's 77-years old and I have lupus. I can not contact them in an EMERGANCY! This place isn't handicap friendly and my mom's uses a walker and wheel chair .She has dementia had to worry about her tripping on all the cabinets and I slipped on a wet floor and fell. And my Mom and I got very sick from the smell of moldy water try doing dishes in the bathtub. It's now 11/18 my insurance still working on the place no water in kitchen since 10/20 because they didn't know what they were doing they are scammers.
Here are the facts of this case. Our company received an emergency call that water was backing up in to the two lower level units of Ms.’s building. We immediately dispatched the plumbing company hired by the Association, who is also most familiar with the setup of the plumbing for this community. The plumber removed a very small section of drywall to access piping and camera the line. Once it was determined that the problem was a broken main drain line underground, we quickly worked to schedule the necessary repairs.
Ms. did not want us to work through her unit, so we had hoped to work through unit 2 to make the repairs. However, the plumber determined the best access point and probability for success was to access through unit 1, Ms.’s unit. Ms. delayed the progress by refusing access and demanding that we waive or reduce her assessments, which is illegal. Since several owners were being inconvenienced, we asked the Association Attorney to help us gain access to her unit to make the required repairs.
Throughout the entire process we at management, the plumber and maintenance kept in touch with Ms. and other owners impacted in the building. The Regional Director also personally worked with Ms.’s insurance representative directly, to provide any information required. Once Ms. granted access, the repairs were made. To gain access to the pipe requiring repair a small portion of cabinets/counters and floor needed to be removed.
All owners have had water and working plumbing for quite some time as the repair was made as quickly as Ms. would allow.
Ms. insurance company not only reviewed all progress along the way but paid out on her claim to have all restoration completed by Ms.. Management encouraged the owner to allow us access to repair the drywall, as this is an Association responsibility, and to hire a contractor to make the repairs the owner’s insurance carrier has paid to cover.
Management has continued to communicate in a professional manner consistently and respond to all communications. Ms. had an opportunity to attend the meeting of the Board on November 4th, at which time the Board and management re-visited all of Ms. claims in person (the repair was already completed at that time).
Ms. continued to be aggressive and insulting, and on numerous occasions threatened lawsuits. When Ms. continued to threaten lawsuits against the Association, the Association’s Board of Directors decided to route all communication through the Association’s Attorney. This is a standard practice in all Community Associations.
As far as the Board is concerned, and after much review, this incident was handled appropriately, and our responsibility is completed.
Oct.20 my next store neighbor came to me and asked if my sink was stopped up and I was flooding. I said yes we both contacted Liberman management and told them it was an emergency. They sent ***'s plumbing the first plumber said it was the neighbors unit. Then they sent a second plumber he asked if he could cut drywall out to put a camera in I said ok. He said yes it's the neighbors unit. In the mean while I am flooding like crazy no one can use their sinks. So I get a call from management Inga I tell her thanks for calling back 6 days later she said they need to tear your unit apart. I said no not without replacing it then she hung up on me. I get a call from Rick ***'s plumbing telling me Lieberman doesn't want to tear apart the other unit because it's $3,000. So I turned it into my insurance, 2 days after their lawyer sends me a letter they will take me to court. When ***'s plumbing came the found the common pipe that leads to all 4 units broke had grease build up from 1975. They broke my dishwasher connection broke my counter tops left all my cabinets and a moldy dishwasher in my kitchen. Called Jennifer *** asking her to get everything out never a phone call back. Next thing I know I get a letter from their lawyer you can't contact them you have to go through me.What I pay $331 association fee. So I cant E-mail or contact Lieberman management I own this condo I pay due's. Because I hurt Jennifer feeling's by saying I must be dumb define EMERGANCY?My mom who's 77-years old and I have lupus. I can not contact them in an EMERGANCY! This place isn't handicap friendly and my mom's uses a walker and wheel chair .She has dementia had to worry about her tripping on all the cabinets and I slipped on a wet floor and fell. And my Mom and I got very sick from the smell of moldy water try doing dishes in the bathtub. It's now 11/18 my insurance still working on the place no water in kitchen since 10/20 because they didn't know what they were doing they are scammers.
Here are the facts of this case. Our company received an emergency call that water was backing up in to the two lower level units of Ms.’s building. We immediately dispatched the plumbing company hired by the Association, who is also most familiar with the setup of the plumbing for this community. The plumber removed a very small section of drywall to access piping and camera the line. Once it was determined that the problem was a broken main drain line underground, we quickly worked to schedule the necessary repairs.
Ms. did not want us to work through her unit, so we had hoped to work through unit 2 to make the repairs. However, the plumber determined the best access point and probability for success was to access through unit 1, Ms.’s unit. Ms. delayed the progress by refusing access and demanding that we waive or reduce her assessments, which is illegal. Since several owners were being inconvenienced, we asked the Association Attorney to help us gain access to her unit to make the required repairs.
Throughout the entire process we at management, the plumber and maintenance kept in touch with Ms. and other owners impacted in the building. The Regional Director also personally worked with Ms.’s insurance representative directly, to provide any information required. Once Ms. granted access, the repairs were made. To gain access to the pipe requiring repair a small portion of cabinets/counters and floor needed to be removed.
All owners have had water and working plumbing for quite some time as the repair was made as quickly as Ms. would allow.
Ms. insurance company not only reviewed all progress along the way but paid out on her claim to have all restoration completed by Ms.. Management encouraged the owner to allow us access to repair the drywall, as this is an Association responsibility, and to hire a contractor to make the repairs the owner’s insurance carrier has paid to cover.
Management has continued to communicate in a professional manner consistently and respond to all communications. Ms. had an opportunity to attend the meeting of the Board on November 4th, at which time the Board and management re-visited all of Ms. claims in person (the repair was already completed at that time).
Ms. continued to be aggressive and insulting, and on numerous occasions threatened lawsuits. When Ms. continued to threaten lawsuits against the Association, the Association’s Board of Directors decided to route all communication through the Association’s Attorney. This is a standard practice in all Community Associations.
As far as the Board is concerned, and after much review, this incident was handled appropriately, and our responsibility is completed.
This is in regards to my property at *** Ln, Buffalo Grove which is very unfortunately managed my LMS. I made a decision in July of this year to pay off in full my Special Assessment. The process in doing so was difficult to start with because the staff at Lieberman is generally unprofessional and incompetent (not just my view, reviews all over the internet validate this). Once I navigated their stone age approach to payments (hello! credit card payments exist!), I made a full payment of $2371.50 for my SPECIAL ASSESSMENT. Since Lieberman rarely gets anything right, they applied this payment to FUTURE PAYMENTS of my REGULAR assessments instead of what I specifically said in my letter the payment was for. When I learned of this yesterday, I called the office and was connected with Chandra. Based on many previous experiences with LMS' incompetence, I immediately requested to speak to a "SENIOR FINANCE PERSON" in their organization. As is the norm for the worst customer service company in the real estate management business, I was told I could NOT because finance was a "no customer contact" function at Lieberman. Interesting! If you listen to the recording of my call, I told Chandra I would deal with her but I already knew this was going to be a mess. And it is. Later, I received a voicemail message from Chandra saying this was all fixed. I did not agree with what was done and I immediately called back and spoke with a "Theresa" and I was told Chandra had "gone home." Not surprising. Noone competent in the finance group at Lieberman is willing to explain to me DIRECTLY (I) why this happened - this is not a small payment - can they not read and follow clear instructions in a letter that accompanied my payment, (ii) Why should a payment I made in July be credited in October when the mistake is 100% Lieberman's, (iii) lets go over the history so I know I haven't double paid. Noone trusts Lieberman. They would take a double payment and say nothing
Dear Sulaiman ***,I am receipt of your communication regarding the payment for your special assessment that was received in July of this year. I apologize that the payment was not applied to your special assessment, however, it was applied to your account. Please understand that we do not get copies of the communication that is sent to the lockbox where your payment was made. It is not uncommon for homeowners to pay more than one assessment in any given month. As such, your payment was applied to future outstanding charges. Once we learned of your desire for the payment, we corrected your account to properly reflect the special assessment that was paid in full and re-applied the payment to the charge. As of today, your account is reflecting a balance due of $854.13 reflecting the August-October regular assessment charges.Thank you,
Laura ***
Director of Accounting
Complaint: ***
I am rejecting this response because Laura did not call me as requested. A generic “everything is ok” email is insufficient to give me the assurances I requested. My phone number is . Lieberman creates this issue via their poor customer service and lack of transparency and accountability. Laura can make the effort to pick up the phone and call me rather than making me waste more time trying to follow up with her I didn’t create this issue
Sincerely,
Sulaiman
This is in regards to my property at *** Ln, Buffalo Grove which is very unfortunately managed my LMS. I made a decision in July of this year to pay off in full my Special Assessment. The process in doing so was difficult to start with because the staff at Lieberman is generally unprofessional and incompetent (not just my view, reviews all over the internet validate this). Once I navigated their stone age approach to payments (hello! credit card payments exist!), I made a full payment of $2371.50 for my SPECIAL ASSESSMENT. Since Lieberman rarely gets anything right, they applied this payment to FUTURE PAYMENTS of my REGULAR assessments instead of what I specifically said in my letter the payment was for. When I learned of this yesterday, I called the office and was connected with Chandra. Based on many previous experiences with LMS' incompetence, I immediately requested to speak to a "SENIOR FINANCE PERSON" in their organization. As is the norm for the worst customer service company in the real estate management business, I was told I could NOT because finance was a "no customer contact" function at Lieberman. Interesting! If you listen to the recording of my call, I told Chandra I would deal with her but I already knew this was going to be a mess. And it is. Later, I received a voicemail message from Chandra saying this was all fixed. I did not agree with what was done and I immediately called back and spoke with a "Theresa" and I was told Chandra had "gone home." Not surprising. Noone competent in the finance group at Lieberman is willing to explain to me DIRECTLY (I) why this happened - this is not a small payment - can they not read and follow clear instructions in a letter that accompanied my payment, (ii) Why should a payment I made in July be credited in October when the mistake is 100% Lieberman's, (iii) lets go over the history so I know I haven't double paid. Noone trusts Lieberman. They would take a double payment and say nothing
Dear Sulaiman ***,I am receipt of your communication regarding the payment for your special assessment that was received in July of this year. I apologize that the payment was not applied to your special assessment, however, it was applied to your account. Please understand that we do not get copies of the communication that is sent to the lockbox where your payment was made. It is not uncommon for homeowners to pay more than one assessment in any given month. As such, your payment was applied to future outstanding charges. Once we learned of your desire for the payment, we corrected your account to properly reflect the special assessment that was paid in full and re-applied the payment to the charge. As of today, your account is reflecting a balance due of $854.13 reflecting the August-October regular assessment charges.Thank you,
Laura ***
Director of Accounting
Complaint: ***
I am rejecting this response because Laura did not call me as requested. A generic “everything is ok” email is insufficient to give me the assurances I requested. My phone number is . Lieberman creates this issue via their poor customer service and lack of transparency and accountability. Laura can make the effort to pick up the phone and call me rather than making me waste more time trying to follow up with her I didn’t create this issue
Sincerely,
Sulaiman
My condo is in a building which has Lieberman Management services. The employee who is responsible is a Karen ***. She has been notified of many issues that regard cleanliness and maintenance issues over the last 8 weeks of which she has taken very little action. She does not communicate with homeowners when they send emails or phone calls to Lieberman. She is unconcerned that the homeowners are not satisfied with her job performance or her followup to any complaints. She is paid through the homeowners monthly assessments but she does not report to homeowners but a homeowner board member. and her company. The Revdex.com, ***, Attorney General had multiple complaints about this company by other homeowners. The situation so bad that most homeowners do not attend homeowner meetings because there is never any action on any of the concerns. There are lights out, there is structural damage not being addressed, there is gross neglect in cleanliness of the general areas, There have been poor and unsightly repairs completed they meet no standard. She has been aware of a problem in my unit since Feb 2019. She has asked me to text her when the issues occur. I have sent 26 texts with no meaningful response, actually she has lied to me in texts messages and in emails and there still is no action on fixing the issue which is behind the wall in the occupant above me and Lieberman responsibility . She has left it up to me to solve the problem with this issue which I have with the Compliance Code officer, I have spoke to a Carla Young *** back in Feb who is aware that Karen is not doing her job. I have my assessments paid in protest. I believe the market value of my condo is declining with all of these issues particularly the issue in my unit. She needs to be replaced with a contact person who will be responsive, honest, respectful and attentive to our needs.
Property managers at residential management companies report to a board of directors for an association, not to individual homeowners. The board members are elected by the homeowners to make decisions on behalf of residents, and the property manager is hired to carry out the board’s decisions and uphold the community’s rules and regulations. Thus, Ms. is doing exactly what she was hired to do. If a homeowner has concerns about the board or the property manager’s actions, according to their covenant and Illinois law, they have the right to present their concerns at an association board meeting.
t crazy b
h”, the upstairs neighbor has engaged a lawyer to protect herself from harassment.
Karen *** responded to all of Ms. complaints on 4/4/2019. Ms. continues to email the same complaint list each week even though she has received a response. The board is an elected group of volunteer homeowners that meet only once a month, and has their own list of priorities for the good of the entire community, so Ms. issues may not be at the top of their priority list. Her outdoor maintenance problems must wait until the weather is warm and dry enough to begin work.
Here is the weekly email that Ms. sends us, along with our response on 4/4/2019. The property managers met with the on-site maintenance engineer prior to responding, so maintenance is aware of the new expectations. We have included updates that Ms. gave to the homeowner after the 4/4 response as well.
Ms. email:
I am notifying you of several issues of deferred maintenance in the general areas,
1) metal maintenance doors are filty (Response) Maintenance does wipe these down, will re-evaluate.
2) the lamp covers in the exercise room are full of dirt and dust and the lights are out in one of the overhead lamps. (Response) We will inspect them. Update – maintenance is cleaning these as part of this maintenance and replacing any bulbs that are out.
4) the walls of the halls are smudged and dirty and need cleaning or repainting. The trim is filthy and needs cleaning or repainting. (Response) This is something that we will discuss with the Board since the last time it was repainted was 5 years ago. Update - Discussed this with the Board at the April meeting and painting is not in the budget for 2019 and will be re-evaluated for the 2020 budget.
5) the wall repair on the lower level was done improperly and is breaking apart. It needs to be repaired correctly. (Response) We will inspect with maintenance and review with the Board. This comment is very vague but when the masonry vendor will be out once the weather permits, the entire area will be re-inspected (since the onsite maintenance could not determine the location of the “wall repair that was done improperly”).
6)There is a cheap $1.00 vase on the 5th floor replacing a decorator vase. All 5other floors have a decorator vase. (Response) We will discuss this with the Board. Update - The décor on the tables were provided when the buildings were built and there is no plan for any “re-decorating” at this time. We brought this to the board’s attention for future decorating plans.
7) there is tuck-pointing missing on several places of the building. This is a safety concern. (Response) The masonry vendor will be out once the weather breaks to do various places of tuck-pointing.
8) the stairwells are dusty and dirty and there is a stain from previous water. (Response) We will inspect the stain and when the vendors are out to do the garage power washing we will see if they can remove the stain. We are awaiting the garage power washing dates but will be sometime in June.
9) the exterior windows are filthy and have not been cleaned in the 3 years I have owned (Response) This is not something that is part of the association and it is each individual owner’s responsibility to clean their windows or hire a vendor to do it. The Board/Management looked into doing this a few years ago but the cost was prohibitive and would have needed to have access to each unit since the vendor not able to propel from the roof but would have to get a lift.
10) the trash room floors and door are dirty (Response) This should be cleaned weekly, and once a year the vendor comes and power washes the garbage chutes and floors.
Because Ms. represents the entire condominium association, she cannot spend hours each week responding to one homeowner’s repetitive emails, texts and phone calls when she has already given the homeowner an answer. The issue is not that the property manager has ignored Ms. complaints; the issue is that Ms. does not like the answers she has received.
Regarding her complaint about the issue she says began February 2019, we have already addressed this issue in a previous Revdex.com complaint. First, we have sent the upper unit homeowner a letter requesting to do laundry at a more reasonable time, later than 6 a.m. The plumber was on site 4/10/19 and the vendor, as well as on-site maintenance engineer was not able to re-create the noise that Ms. was hearing. The plumber stated that that the noise, which is very sporadic, is “regular building noise” of “expansion and contraction” of the building. This was discussed with the board as well and no further action will be taken by the association on this matter. Ordinarily, unit owners work together to resolve unit-to-unit issues such as these, but once Ms. posted a note on her door that read: “Fix your washer, you bat-s
Ms. has been very disrespectful to the on-site maintenance engineer as well her upstairs neighbor. The Board is not going to tolerate this harassment to management and on-site staff thus they have authorized the association attorney to send a “cease and decease” letter to Ms..
Finally, LMS CEO Carla *** is satisfied with Karen *** work, and the condominium board that hired LMS is satisfied as well.
Complaint: ***
I am rejecting this response because: the issues have not been addressed and the same issues of maintenance exist and are worse as there is a dead mouse in the lower level garage of ***. This has been communicated to her several days ago. This is evidence of the poor housekeeping in this building. They are to respond in 2 business days to communications but most if not all communications goes unanswered, She has not supervised the janitor and does not have any idea of what he is not doing. Ms *** has a reputation with most of the homeowners in *** that I have personally spoken to as sarcastic, rude and possesses loathing and contempt for homeowners. She has bold faced lied to me and other homeowners. This is the exact reason that the attendance at meetings is not supported by the homeowners. The election meeting was so poorly attended that a quorum was not present and the Board was reinstated with only 3 members as 5 good people would not volunteer to serve to work with this management company and not this employee. If the Board was to check out the burnt out lights it is her responsibility to notify one of the members. If they are to see smudged walls she needs to notify them, if the Board needs to see poor repairs she needs to notify them. They live here it can't be that hard to do. The Board is non functioning because of this management company and its employee. I will pay my assessments in protest. She has lied to me in text that she asked me to send her and has not addressed the issue of the noise from the upstairs unit when her washer is on. The damages I will incur will be the responsibility of the Board and management company.She is derelict in her responsibility to minimize damages under the Illinois condo law.
Sincerely,
Janice
My condo is in a building which has Lieberman Management services. The employee who is responsible is a Karen ***. She has been notified of many issues that regard cleanliness and maintenance issues over the last 8 weeks of which she has taken very little action. She does not communicate with homeowners when they send emails or phone calls to Lieberman. She is unconcerned that the homeowners are not satisfied with her job performance or her followup to any complaints. She is paid through the homeowners monthly assessments but she does not report to homeowners but a homeowner board member. and her company. The Revdex.com, ***, Attorney General had multiple complaints about this company by other homeowners. The situation so bad that most homeowners do not attend homeowner meetings because there is never any action on any of the concerns. There are lights out, there is structural damage not being addressed, there is gross neglect in cleanliness of the general areas, There have been poor and unsightly repairs completed they meet no standard. She has been aware of a problem in my unit since Feb 2019. She has asked me to text her when the issues occur. I have sent 26 texts with no meaningful response, actually she has lied to me in texts messages and in emails and there still is no action on fixing the issue which is behind the wall in the occupant above me and Lieberman responsibility . She has left it up to me to solve the problem with this issue which I have with the Compliance Code officer, I have spoke to a Carla Young *** back in Feb who is aware that Karen is not doing her job. I have my assessments paid in protest. I believe the market value of my condo is declining with all of these issues particularly the issue in my unit. She needs to be replaced with a contact person who will be responsive, honest, respectful and attentive to our needs.
Property managers at residential management companies report to a board of directors for an association, not to individual homeowners. The board members are elected by the homeowners to make decisions on behalf of residents, and the property manager is hired to carry out the board’s decisions and uphold the community’s rules and regulations. Thus, Ms. is doing exactly what she was hired to do. If a homeowner has concerns about the board or the property manager’s actions, according to their covenant and Illinois law, they have the right to present their concerns at an association board meeting.
t crazy b
h”, the upstairs neighbor has engaged a lawyer to protect herself from harassment.
Karen *** responded to all of Ms. complaints on 4/4/2019. Ms. continues to email the same complaint list each week even though she has received a response. The board is an elected group of volunteer homeowners that meet only once a month, and has their own list of priorities for the good of the entire community, so Ms. issues may not be at the top of their priority list. Her outdoor maintenance problems must wait until the weather is warm and dry enough to begin work.
Here is the weekly email that Ms. sends us, along with our response on 4/4/2019. The property managers met with the on-site maintenance engineer prior to responding, so maintenance is aware of the new expectations. We have included updates that Ms. gave to the homeowner after the 4/4 response as well.
Ms. email:
I am notifying you of several issues of deferred maintenance in the general areas,
1) metal maintenance doors are filty (Response) Maintenance does wipe these down, will re-evaluate.
2) the lamp covers in the exercise room are full of dirt and dust and the lights are out in one of the overhead lamps. (Response) We will inspect them. Update – maintenance is cleaning these as part of this maintenance and replacing any bulbs that are out.
4) the walls of the halls are smudged and dirty and need cleaning or repainting. The trim is filthy and needs cleaning or repainting. (Response) This is something that we will discuss with the Board since the last time it was repainted was 5 years ago. Update - Discussed this with the Board at the April meeting and painting is not in the budget for 2019 and will be re-evaluated for the 2020 budget.
5) the wall repair on the lower level was done improperly and is breaking apart. It needs to be repaired correctly. (Response) We will inspect with maintenance and review with the Board. This comment is very vague but when the masonry vendor will be out once the weather permits, the entire area will be re-inspected (since the onsite maintenance could not determine the location of the “wall repair that was done improperly”).
6)There is a cheap $1.00 vase on the 5th floor replacing a decorator vase. All 5other floors have a decorator vase. (Response) We will discuss this with the Board. Update - The décor on the tables were provided when the buildings were built and there is no plan for any “re-decorating” at this time. We brought this to the board’s attention for future decorating plans.
7) there is tuck-pointing missing on several places of the building. This is a safety concern. (Response) The masonry vendor will be out once the weather breaks to do various places of tuck-pointing.
8) the stairwells are dusty and dirty and there is a stain from previous water. (Response) We will inspect the stain and when the vendors are out to do the garage power washing we will see if they can remove the stain. We are awaiting the garage power washing dates but will be sometime in June.
9) the exterior windows are filthy and have not been cleaned in the 3 years I have owned (Response) This is not something that is part of the association and it is each individual owner’s responsibility to clean their windows or hire a vendor to do it. The Board/Management looked into doing this a few years ago but the cost was prohibitive and would have needed to have access to each unit since the vendor not able to propel from the roof but would have to get a lift.
10) the trash room floors and door are dirty (Response) This should be cleaned weekly, and once a year the vendor comes and power washes the garbage chutes and floors.
Because Ms. represents the entire condominium association, she cannot spend hours each week responding to one homeowner’s repetitive emails, texts and phone calls when she has already given the homeowner an answer. The issue is not that the property manager has ignored Ms. complaints; the issue is that Ms. does not like the answers she has received.
Regarding her complaint about the issue she says began February 2019, we have already addressed this issue in a previous Revdex.com complaint. First, we have sent the upper unit homeowner a letter requesting to do laundry at a more reasonable time, later than 6 a.m. The plumber was on site 4/10/19 and the vendor, as well as on-site maintenance engineer was not able to re-create the noise that Ms. was hearing. The plumber stated that that the noise, which is very sporadic, is “regular building noise” of “expansion and contraction” of the building. This was discussed with the board as well and no further action will be taken by the association on this matter. Ordinarily, unit owners work together to resolve unit-to-unit issues such as these, but once Ms. posted a note on her door that read: “Fix your washer, you bat-s
Ms. has been very disrespectful to the on-site maintenance engineer as well her upstairs neighbor. The Board is not going to tolerate this harassment to management and on-site staff thus they have authorized the association attorney to send a “cease and decease” letter to Ms..
Finally, LMS CEO Carla *** is satisfied with Karen *** work, and the condominium board that hired LMS is satisfied as well.
Complaint: ***
I am rejecting this response because: the issues have not been addressed and the same issues of maintenance exist and are worse as there is a dead mouse in the lower level garage of ***. This has been communicated to her several days ago. This is evidence of the poor housekeeping in this building. They are to respond in 2 business days to communications but most if not all communications goes unanswered, She has not supervised the janitor and does not have any idea of what he is not doing. Ms *** has a reputation with most of the homeowners in *** that I have personally spoken to as sarcastic, rude and possesses loathing and contempt for homeowners. She has bold faced lied to me and other homeowners. This is the exact reason that the attendance at meetings is not supported by the homeowners. The election meeting was so poorly attended that a quorum was not present and the Board was reinstated with only 3 members as 5 good people would not volunteer to serve to work with this management company and not this employee. If the Board was to check out the burnt out lights it is her responsibility to notify one of the members. If they are to see smudged walls she needs to notify them, if the Board needs to see poor repairs she needs to notify them. They live here it can't be that hard to do. The Board is non functioning because of this management company and its employee. I will pay my assessments in protest. She has lied to me in text that she asked me to send her and has not addressed the issue of the noise from the upstairs unit when her washer is on. The damages I will incur will be the responsibility of the Board and management company.She is derelict in her responsibility to minimize damages under the Illinois condo law.
Sincerely,
Janice
On 12/25/2016 I informed our property manager of the drainage issue in the front of our home. For several months, she told me it wasn't their problem and to call ***. In March 2017 I went to the Board member's house. They agreed it is a structural issue and agreed to fix it. In Summer of 2017 they had a company do testing and prepare for the work to be done. They removed a piece of the front of the house and have left it open to the elements ever since. One month turned to two, two to four, etc. until we are currently at March 2019 and nothing has been done to repair the damage. Water damage continues to come in the house creating a health hazard.
The Board of Directors has secured the services of an engineering firm to provide drawings and specifications for the work to correct the drainage issue at the unit. The project will encompass thirty (30) buildings, the front phase of the community. The Board selected a vendor at the January 15th, 2019 meeting. The Board is now in the process of reviewing information for a loan to fund this project. The Board will continue discussion about this project at the April 23rd meeting.Below are some benchmark dates to show the progress for this project. There is no knowledge of the piece that is missing in front of the unit. If this was previously mentioned, apologies for the oversight. A vendor will inspect this item and make a needed repair. We propose to install a flood barrier in front of the unit to control and divert the water away from the unit while we await the start of the project. Action DatesPre Bid Meeting with vendors and engineer at the property 4/17/2018Vendor meeting to discuss bids with vendors and engineer 10/16/2018Board approved vendor for the project 1/15/2019Board to review financing proposals for project 4/23/2019Tentative start date for project 2019
We realize the pace at which major projects are completed in an association may be frustrating. This particular issue is not about one person’s water leak. It is a large-scale project of realigning big swaths of land, foundations and walkways that will cost her association a great deal of money. It may be helpful to explain the decision-making process of a community association.
The association is led by a volunteer board of directors that make decisions and govern the community. They hire a management company such as Lieberman Management Services (LMS) to advise the board, enforce rules and supervise work. We report to the board, but we can ‘t make extensive decisions for them, nor can we overrule their wishes. Because the board is made up of volunteers, they are not available 24x7 to handle issues. When problems arise that require the board to make a decision instead of the management company, it must wait until the next monthly meeting of the board.
Over the past two years, LMS and Ms.’s association board have worked with vendors on analyzing the full extent of the problem. Over time, we learned that the problem is more extensive than originally thought, and the resolution has become more complicated. The Board takes this project seriously and has hired an engineer to ensure the work is done correctly.
We have held forums with community residents to discuss the issue and next steps, and Ms. has been at many forums. LMS has continually relayed statuses to Ms. upon her request, but we do not have the power to force the board to a quicker resolution.
Ms. has interpreted several situations as evidence that LMS is incompetent or untrustworthy. It is true that on one occasion we did not receive three emails that she sent. We worked with her to resolve the problem. We have a long documented history of polite, attentive service to her requests.
Regarding the fact that the property manager was not aware of a hole that was not covered up two years ago, it’s possible that the manager didn’t notice the vendor neglected this, or that she simply forgot after two years. The first time she reported the issue was April 2019. A service request has been entered for this issue, and a vendor will resolve this issue shortly.
As a good-faith action, we have proposed to install a temporary flood barrier in front of her home to control and divert the water away from the building while we await the start of the project. We await Ms. acceptance of this temporary fix so we can dispatch the service provider.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
The temporary barrier is acceptable. If I had known that to be an option, I would have asked for that two years ago so that my unit would not have received the amount of damage that is has since the original complaint. Not one time during this process have they ever discussed temporary options with me until the filing of this Revdex.com complaint. I have saved every email and voice mail since 2016.
Given the explanation regarding this large project, I expect the interior of my home to be a lot faster for LMS to repair once the project the over.
Sincerely,
Lynette
On 12/25/2016 I informed our property manager of the drainage issue in the front of our home. For several months, she told me it wasn't their problem and to call ***. In March 2017 I went to the Board member's house. They agreed it is a structural issue and agreed to fix it. In Summer of 2017 they had a company do testing and prepare for the work to be done. They removed a piece of the front of the house and have left it open to the elements ever since. One month turned to two, two to four, etc. until we are currently at March 2019 and nothing has been done to repair the damage. Water damage continues to come in the house creating a health hazard.
The Board of Directors has secured the services of an engineering firm to provide drawings and specifications for the work to correct the drainage issue at the unit. The project will encompass thirty (30) buildings, the front phase of the community. The Board selected a vendor at the January 15th, 2019 meeting. The Board is now in the process of reviewing information for a loan to fund this project. The Board will continue discussion about this project at the April 23rd meeting.Below are some benchmark dates to show the progress for this project. There is no knowledge of the piece that is missing in front of the unit. If this was previously mentioned, apologies for the oversight. A vendor will inspect this item and make a needed repair. We propose to install a flood barrier in front of the unit to control and divert the water away from the unit while we await the start of the project. Action DatesPre Bid Meeting with vendors and engineer at the property 4/17/2018Vendor meeting to discuss bids with vendors and engineer 10/16/2018Board approved vendor for the project 1/15/2019Board to review financing proposals for project 4/23/2019Tentative start date for project 2019
We realize the pace at which major projects are completed in an association may be frustrating. This particular issue is not about one person’s water leak. It is a large-scale project of realigning big swaths of land, foundations and walkways that will cost her association a great deal of money. It may be helpful to explain the decision-making process of a community association.
The association is led by a volunteer board of directors that make decisions and govern the community. They hire a management company such as Lieberman Management Services (LMS) to advise the board, enforce rules and supervise work. We report to the board, but we can ‘t make extensive decisions for them, nor can we overrule their wishes. Because the board is made up of volunteers, they are not available 24x7 to handle issues. When problems arise that require the board to make a decision instead of the management company, it must wait until the next monthly meeting of the board.
Over the past two years, LMS and Ms.’s association board have worked with vendors on analyzing the full extent of the problem. Over time, we learned that the problem is more extensive than originally thought, and the resolution has become more complicated. The Board takes this project seriously and has hired an engineer to ensure the work is done correctly.
We have held forums with community residents to discuss the issue and next steps, and Ms. has been at many forums. LMS has continually relayed statuses to Ms. upon her request, but we do not have the power to force the board to a quicker resolution.
Ms. has interpreted several situations as evidence that LMS is incompetent or untrustworthy. It is true that on one occasion we did not receive three emails that she sent. We worked with her to resolve the problem. We have a long documented history of polite, attentive service to her requests.
Regarding the fact that the property manager was not aware of a hole that was not covered up two years ago, it’s possible that the manager didn’t notice the vendor neglected this, or that she simply forgot after two years. The first time she reported the issue was April 2019. A service request has been entered for this issue, and a vendor will resolve this issue shortly.
As a good-faith action, we have proposed to install a temporary flood barrier in front of her home to control and divert the water away from the building while we await the start of the project. We await Ms. acceptance of this temporary fix so we can dispatch the service provider.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
The temporary barrier is acceptable. If I had known that to be an option, I would have asked for that two years ago so that my unit would not have received the amount of damage that is has since the original complaint. Not one time during this process have they ever discussed temporary options with me until the filing of this Revdex.com complaint. I have saved every email and voice mail since 2016.
Given the explanation regarding this large project, I expect the interior of my home to be a lot faster for LMS to repair once the project the over.
Sincerely,
Lynette
they worst of the worst zero stars ,they fine you for everything!! and they own a number of properties to manage!!! they are not hard up for cash ,my gutters have been leaking for 5 years now but if make a mistake they want cash!! seek other properties a gatewood resident owner!!! me
Every property management company is contractually required to enforce the rule of the association’s board of directors. LMS has sent warnings and levied fines in strict accordance with the association’s rules, regulations and bylaws, which all homeowners can access and review at any time. This homeowner has ignored multiple warning messages before he was fined for breaking rules. We have no record of him ever reporting a gutter issue, but his property manager will reach out to him to explore the issue.
they worst of the worst zero stars ,they fine you for everything!! and they own a number of properties to manage!!! they are not hard up for cash ,my gutters have been leaking for 5 years now but if make a mistake they want cash!! seek other properties a gatewood resident owner!!! me
Every property management company is contractually required to enforce the rule of the association’s board of directors. LMS has sent warnings and levied fines in strict accordance with the association’s rules, regulations and bylaws, which all homeowners can access and review at any time. This homeowner has ignored multiple warning messages before he was fined for breaking rules. We have no record of him ever reporting a gutter issue, but his property manager will reach out to him to explore the issue.
Lieberman Management Services representing the *** Place Homeowners Association Board of Directors have engage the law firm of ***,***, and *** to bully, harass, and intimidate me for a minor arrearage in homeowner association dues. Repeated attempts by me to resolve the arrearage and determine the exact amount owed is in dispute. No less than three amounts owed have been submitted to me both by Lieberman, and the law firm above mentioned. I have been notified by certified mail of these debts, and have been threatened with home eviction. I have submitted payments in excess of the monthly assessment to balance what I owe. Recently I have attended a board meeting on Wednesday, February 20,2019 with Lieberman, and the homeowners board to resolve this issue and bring to light property damages to my home. The board has denied my damage claims. Rather than come to an amicable dialogue and solution to these matters, they have chosen to escalate the matter to their law firm, who claims exorbitant legal fees as punishment. I also claim Lieberman deliberately instructed their lawn and landscaping contractor to deposit 2 tons of retaining wall concrete stones on my personal property patio in August of 2017 for 4 days. I claimed an invasion of privacy grievance, and wrongful storage of Lieberman owned building materials inappropriately placed on my personal space. No apology, no explanation.
We regret that it’s become necessary to sue this homeowner for his late payments. His account became past due in November 2014 when he did not pay in full, and continued to be in arrears for years, even though the past due amount was shown on each statement. In June 2017, LMS began charging late fees since his account was not up to date, in accordance with his Association’s rules and regulations.
After he appealed the late charges in 2018, seven late charges were removed from the account. After his appeal on 2-08-2019, his Board of Directors decided to remove 12 more late fees and after the hearing on 2-20-2019 the Board agreed to waive another $175.00 in late fees. The owner never reached out to the Assn's attorney to make a payment plan. His account is still past due and was sent to collections after many warnings. After helping with this homeowner for years with his financial problems, Board will not waive his legal fees or any further late fees he accumulates.
Lieberman Management Services representing the *** Place Homeowners Association Board of Directors have engage the law firm of ***,***, and *** to bully, harass, and intimidate me for a minor arrearage in homeowner association dues. Repeated attempts by me to resolve the arrearage and determine the exact amount owed is in dispute. No less than three amounts owed have been submitted to me both by Lieberman, and the law firm above mentioned. I have been notified by certified mail of these debts, and have been threatened with home eviction. I have submitted payments in excess of the monthly assessment to balance what I owe. Recently I have attended a board meeting on Wednesday, February 20,2019 with Lieberman, and the homeowners board to resolve this issue and bring to light property damages to my home. The board has denied my damage claims. Rather than come to an amicable dialogue and solution to these matters, they have chosen to escalate the matter to their law firm, who claims exorbitant legal fees as punishment. I also claim Lieberman deliberately instructed their lawn and landscaping contractor to deposit 2 tons of retaining wall concrete stones on my personal property patio in August of 2017 for 4 days. I claimed an invasion of privacy grievance, and wrongful storage of Lieberman owned building materials inappropriately placed on my personal space. No apology, no explanation.
We regret that it’s become necessary to sue this homeowner for his late payments. His account became past due in November 2014 when he did not pay in full, and continued to be in arrears for years, even though the past due amount was shown on each statement. In June 2017, LMS began charging late fees since his account was not up to date, in accordance with his Association’s rules and regulations.
After he appealed the late charges in 2018, seven late charges were removed from the account. After his appeal on 2-08-2019, his Board of Directors decided to remove 12 more late fees and after the hearing on 2-20-2019 the Board agreed to waive another $175.00 in late fees. The owner never reached out to the Assn's attorney to make a payment plan. His account is still past due and was sent to collections after many warnings. After helping with this homeowner for years with his financial problems, Board will not waive his legal fees or any further late fees he accumulates.
I have called twice about the snow service and have gotten nowhere. I talked to one of the snow removal people and asked him to please be sure to shovel the stoop. Liebermann doesn’t really care about the people living in the areas they are supposed to be caring for. During the last two snows there has been no shoveling for more than 24 hours. Certainly my HOA dues should cover this much better - during the winter this is the only expense that they normally have. Now tonight we are supposed to have more snow.
You give this business an A+ rating. I certainly do not understand since there are several negative reviews.
The past few snowstorms have taxed the capabilities of all snow vendors, due to the volume of snow and how fast it accumulated. The board of Sutton Place has given your snow vendor the following priorities for snow removal:
1st - Plow the main Sutton Place streets with a single plow pass to open the roadways.
2nd - Plow all 96 driveways (after the snow ends).
3rd - Shovel all walkways (after the 96 driveways are plowed and possibly the following day).
Since the main entry ways in this community are the driveways and garages, that is always the vendor’s main priority when clearing snow from the storm. Sutton Place is a large complex of 96 homes. It takes time for each of these priorities to be completed, and frequently, more falling and drifting snow covers previously cleared areas. Heavy and long lasting snow episodes take time to remove. They do work as fast as possible to get the other areas clear as well.
Your property manager has personally come out to check for conditions after each of your complaints, and has followed up with you and the vendor until all work was done. We apologize for the temporary inconvenience while snow removal workers do all that is humanly possible to clear your community.
I have called twice about the snow service and have gotten nowhere. I talked to one of the snow removal people and asked him to please be sure to shovel the stoop. Liebermann doesn’t really care about the people living in the areas they are supposed to be caring for. During the last two snows there has been no shoveling for more than 24 hours. Certainly my HOA dues should cover this much better - during the winter this is the only expense that they normally have. Now tonight we are supposed to have more snow.
You give this business an A+ rating. I certainly do not understand since there are several negative reviews.
The past few snowstorms have taxed the capabilities of all snow vendors, due to the volume of snow and how fast it accumulated. The board of Sutton Place has given your snow vendor the following priorities for snow removal:
1st - Plow the main Sutton Place streets with a single plow pass to open the roadways.
2nd - Plow all 96 driveways (after the snow ends).
3rd - Shovel all walkways (after the 96 driveways are plowed and possibly the following day).
Since the main entry ways in this community are the driveways and garages, that is always the vendor’s main priority when clearing snow from the storm. Sutton Place is a large complex of 96 homes. It takes time for each of these priorities to be completed, and frequently, more falling and drifting snow covers previously cleared areas. Heavy and long lasting snow episodes take time to remove. They do work as fast as possible to get the other areas clear as well.
Your property manager has personally come out to check for conditions after each of your complaints, and has followed up with you and the vendor until all work was done. We apologize for the temporary inconvenience while snow removal workers do all that is humanly possible to clear your community.
Lieberman Management Services has issued an illegitamite fine to me regarding an interpretation of their bylaws. I have made numerous phone calls and attempts to contact the company to speak with property manager Kathy *** in which I have not received a response. The company refuses to provide me with a direct phone number or email for Kathy ***. I have attempted to get more clarification for this fee as I feel that it is an unjust fee, but am unable to contact anyone at the company that is able to clarify it for me. I have had contact issues in the past with this same company where they don't reach back when this customer has an issue/problem. I want to schedule a hearing with Lieberman Management Services to discuss the fees I am being charged but they are failing to return any of my phone calls. I have also asked to speak to the manager of Kathy *** but they refuse to give this information. I am very unhappy with the way they are handling their customers. Furthermore I have paid their required fees to perform services and they have not committed on their end. They seem to just be collecting money without providing service.
We have done what we can to explain the rules and regulations of this association, and have encouraged this owner to appeal to her board to have her fine waived. We can not override the rules of the association.
Here are the facts of the issue. The owner of *** S. *** rented their unit to a tenant that had a limousine. This type of vehicle is not allowed in the Church Creek Condominium parking lots. The vehicle was not listed on the info sheet when the unit was rented, otherwise the Board would not have approved the rental. We have explained that it could not be parked in our lots and must be moved off site. On September 6th I spoke to the owner and told her she had a few days to find an off-site parking space. On September 19th I informed the Board of Directors that the owner wanted to present her case but she wanted someone other than herself to speak. This person was not an owner and the Board only wanted to hear from the owner. Also, the Board had notified me that this vehicle was still parking in the lot every night. One of the Board members even put a notice on this vehicle that it must not park in this lot but the tenant ignored the notice.
The owner did not come to the September meeting and I received an email on October 20th that the Board felt the tenant and owner were disregarding the rules by not parking offsite as requested. The board could have levied more fines for non-compliance, but they were trying to give this person time to find an off-site parking place.
The property manager has emailed and called the owner several times to explain the rules and regulations to this owner. We have copies of the emails and recordings of the phone calls. The property manager has just called the property owner again to offer her another hearing before the board.
Lieberman Management Services has issued an illegitamite fine to me regarding an interpretation of their bylaws. I have made numerous phone calls and attempts to contact the company to speak with property manager Kathy *** in which I have not received a response. The company refuses to provide me with a direct phone number or email for Kathy ***. I have attempted to get more clarification for this fee as I feel that it is an unjust fee, but am unable to contact anyone at the company that is able to clarify it for me. I have had contact issues in the past with this same company where they don't reach back when this customer has an issue/problem. I want to schedule a hearing with Lieberman Management Services to discuss the fees I am being charged but they are failing to return any of my phone calls. I have also asked to speak to the manager of Kathy *** but they refuse to give this information. I am very unhappy with the way they are handling their customers. Furthermore I have paid their required fees to perform services and they have not committed on their end. They seem to just be collecting money without providing service.
We have done what we can to explain the rules and regulations of this association, and have encouraged this owner to appeal to her board to have her fine waived. We can not override the rules of the association.
Here are the facts of the issue. The owner of *** S. *** rented their unit to a tenant that had a limousine. This type of vehicle is not allowed in the Church Creek Condominium parking lots. The vehicle was not listed on the info sheet when the unit was rented, otherwise the Board would not have approved the rental. We have explained that it could not be parked in our lots and must be moved off site. On September 6th I spoke to the owner and told her she had a few days to find an off-site parking space. On September 19th I informed the Board of Directors that the owner wanted to present her case but she wanted someone other than herself to speak. This person was not an owner and the Board only wanted to hear from the owner. Also, the Board had notified me that this vehicle was still parking in the lot every night. One of the Board members even put a notice on this vehicle that it must not park in this lot but the tenant ignored the notice.
The owner did not come to the September meeting and I received an email on October 20th that the Board felt the tenant and owner were disregarding the rules by not parking offsite as requested. The board could have levied more fines for non-compliance, but they were trying to give this person time to find an off-site parking place.
The property manager has emailed and called the owner several times to explain the rules and regulations to this owner. We have copies of the emails and recordings of the phone calls. The property manager has just called the property owner again to offer her another hearing before the board.