First Service Residential Illinois Reviews (%countItem)
First Service Residential Illinois Rating
Address: 25 Northwest Point Blvd Ste 330, Elk Grove Village, Illinois, United States, 60007-1033
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To whomever reads this,
This company has the most awful customer service. They arranged for construction to be done on the property, leaving my wife and infant with no access to the front door. On top of that, they managed to cut the power to parts of the house and do not return phone calls when pressed about it.
Avoid this company at all costs.
We are replacing full sidewalks at this property, including the walkways to owners’ front doors, and it is impossible to complete this without closing access to front doors. We regret that this causes a temporary inconvenience of homeowners having to access to their homes by a secondary door.
We are also sorry that this homeowner experienced a partial power loss yesterday. When this community was built they placed conduit in concrete and we have no way of knowing where they are buried. We try to take great care to not hit them but sometimes it’s impossible. When the resident called us about the power outage at 5 pm last night, the property manager had already left for the day, so a work order was placed to resolve the issue. The resident was told that maintenance would be there today for a temporary fix until our electrician can get there tomorrow for the permanent fix to be made. We have made every effort possible to be responsive and resolve this problem as quickly as possible.
After inspection the power outage to the inside of their home was due to the owner's circuit breaker being tripped. It simply needed to be re-set. Only the power outage to the resident's garage was caused by workmen who cut a line.
To whomever reads this,
This company has the most awful customer service. They arranged for construction to be done on the property, leaving my wife and infant with no access to the front door. On top of that, they managed to cut the power to parts of the house and do not return phone calls when pressed about it.
Avoid this company at all costs.
We are replacing full sidewalks at this property, including the walkways to owners’ front doors, and it is impossible to complete this without closing access to front doors. We regret that this causes a temporary inconvenience of homeowners having to access to their homes by a secondary door.
We are also sorry that this homeowner experienced a partial power loss yesterday. When this community was built they placed conduit in concrete and we have no way of knowing where they are buried. We try to take great care to not hit them but sometimes it’s impossible. When the resident called us about the power outage at 5 pm last night, the property manager had already left for the day, so a work order was placed to resolve the issue. The resident was told that maintenance would be there today for a temporary fix until our electrician can get there tomorrow for the permanent fix to be made. We have made every effort possible to be responsive and resolve this problem as quickly as possible.
After inspection the power outage to the inside of their home was due to the owner's circuit breaker being tripped. It simply needed to be re-set. Only the power outage to the resident's garage was caused by workmen who cut a line.
Lieberman management are the current managers of Kensington where I live. Do not believe the self promoting hype they play on a loop while you are on hold with them. We have experienced continual rate increases with corresponding diminishing returns. They are adversarial and are constantly seeking creative ways to avoid providing even basic services. The person or persons at the top run our hoa as if it is their personal fifedom .
We are sorry that this homeowner is dissatisfied with our services. A management company works under the direction of the board of directors elected by residents, and that board decides what services should be offered and how LMS should spend the Association's money. Assessments go up periodically as the cost of utilities, contractors, and other expenses go up. If any homeowner is dissatisfied,they always have the right to bring their concerns to the board.
Lieberman management are the current managers of Kensington where I live. Do not believe the self promoting hype they play on a loop while you are on hold with them. We have experienced continual rate increases with corresponding diminishing returns. They are adversarial and are constantly seeking creative ways to avoid providing even basic services. The person or persons at the top run our hoa as if it is their personal fifedom .
We are sorry that this homeowner is dissatisfied with our services. A management company works under the direction of the board of directors elected by residents, and that board decides what services should be offered and how LMS should spend the Association's money. Assessments go up periodically as the cost of utilities, contractors, and other expenses go up. If any homeowner is dissatisfied,they always have the right to bring their concerns to the board.
Called them 3 times in the last 6 months asking to stop sending me paper statements and switch it to emails instead. Each time I was promised to do it. But it has been never done. However, now I just received their news over email (which I have never given them permission to send). I only gave them my email to switch to paperless statements which is still not done after three requests (with apologies after two last ones). If they can not satisfy such a simple request you can only imagine what would happen to ask them something more complex. Stay away from them!
We're very sorry that your request wasn't handled better. The Director of Resident Services resolved the problem personally after his phone call with you last night. He is also retraining his staff so that they don't have a misunderstanding on these types of requests in the future. We apologize for inconveniencing you.
Called them 3 times in the last 6 months asking to stop sending me paper statements and switch it to emails instead. Each time I was promised to do it. But it has been never done. However, now I just received their news over email (which I have never given them permission to send). I only gave them my email to switch to paperless statements which is still not done after three requests (with apologies after two last ones). If they can not satisfy such a simple request you can only imagine what would happen to ask them something more complex. Stay away from them!
We're very sorry that your request wasn't handled better. The Director of Resident Services resolved the problem personally after his phone call with you last night. He is also retraining his staff so that they don't have a misunderstanding on these types of requests in the future. We apologize for inconveniencing you.
I own two condos that LMS manages, 3-101 *** and 1-302 *** at Buffalo Grove, IL. The leases were first 1 year fixed term then month to month afterwards. The HOA rules clearly specified in Section 26.2, there is only one place mentioning the length of the lease
Clause e, "All leases shall be for a minimum of (1) year."
My lease for 3-101 and 1-302 started last year for fix 1 year then goes into month to month. So this lease has a minimal of (1) year, it fully complies with 26.2.e.
This point was clearly communicated to LMS in March 2018. Now I received more mails that threaten to fine me for not complying with LMS rules.
LMS collects $150 for each lease renewal. I have about 10 units in this HOA under LMS management - the rest have fixed term lease.
I would like Revdex.com, as the third party, to help out resolve this dispute.
kind regards,
Luk
Hello-Thank you for taking the time to communicate your concerns with Lieberman Management Services, Inc. and the notifications that were sent about your (2) units located at 1 *** Drive and 3 *** Drive.Lieberman Management Services, Inc. is contracted by the *** Condominium Association Board of Directors as the managing agent. As the managing agent Lieberman Management Service duties (among many) include the enforcement of the Rules and Regulations that the Board of Directors have put in place. On October 16, 2016 the Board of Directors elected to have Lieberman Management Services, Inc. Rental Department facilitate the property leases in an open board meeting. Therefore, Lieberman Management Services, Inc. cannot approve your request to accept the leases you have submitted to the leasing department with a month to month clause as a term. Upon written request any owner may request to appear in front of the Board of Directors to appeal any violation or rule dispute. To date you have not requested to meet with the Board of Directors to present your concerns regarding the lease term verbiage.Written appeals may be sent to:*** Condo Associationc/o Lieberman Management Services, Inc.25 Northwest Point Blvd, Suite 330Elk Grove, Il 60007Fax: Email: [email protected] you,Janet *** CMCAProperty Manager *** Condo AssociationLieberman Management Services, Inc (as Agent)
Complaint: ***
I am rejecting this response because:
LMS' response misled one key fact. The lease has 12 months fixed term before month to month term afterwards. LMS is in position to revolve this dispute now by following the written HOA rule. It does not need to go back to the HOA.
Sincerely,
Luk
We apologize if the previous response was unclear. The *** Association does not allow month to month leasing, since the leasing period must always be a minimum of one year. The lease cannot contain the month to month wording. For LMS to accept your leasing agreement, you simply have to remove the month to month clause in the lease agreement, or you can request a meeting with the board to request a waiver of the rule. LMS cannot waive the rule without the authorization of your Board.
I own two condos that LMS manages, 3-101 *** and 1-302 *** at Buffalo Grove, IL. The leases were first 1 year fixed term then month to month afterwards. The HOA rules clearly specified in Section 26.2, there is only one place mentioning the length of the lease
Clause e, "All leases shall be for a minimum of (1) year."
My lease for 3-101 and 1-302 started last year for fix 1 year then goes into month to month. So this lease has a minimal of (1) year, it fully complies with 26.2.e.
This point was clearly communicated to LMS in March 2018. Now I received more mails that threaten to fine me for not complying with LMS rules.
LMS collects $150 for each lease renewal. I have about 10 units in this HOA under LMS management - the rest have fixed term lease.
I would like Revdex.com, as the third party, to help out resolve this dispute.
kind regards,
Luk
Hello-Thank you for taking the time to communicate your concerns with Lieberman Management Services, Inc. and the notifications that were sent about your (2) units located at 1 *** Drive and 3 *** Drive.Lieberman Management Services, Inc. is contracted by the *** Condominium Association Board of Directors as the managing agent. As the managing agent Lieberman Management Service duties (among many) include the enforcement of the Rules and Regulations that the Board of Directors have put in place. On October 16, 2016 the Board of Directors elected to have Lieberman Management Services, Inc. Rental Department facilitate the property leases in an open board meeting. Therefore, Lieberman Management Services, Inc. cannot approve your request to accept the leases you have submitted to the leasing department with a month to month clause as a term. Upon written request any owner may request to appear in front of the Board of Directors to appeal any violation or rule dispute. To date you have not requested to meet with the Board of Directors to present your concerns regarding the lease term verbiage.Written appeals may be sent to:*** Condo Associationc/o Lieberman Management Services, Inc.25 Northwest Point Blvd, Suite 330Elk Grove, Il 60007Fax: Email: [email protected] you,Janet *** CMCAProperty Manager *** Condo AssociationLieberman Management Services, Inc (as Agent)
Complaint: ***
I am rejecting this response because:
LMS' response misled one key fact. The lease has 12 months fixed term before month to month term afterwards. LMS is in position to revolve this dispute now by following the written HOA rule. It does not need to go back to the HOA.
Sincerely,
Luk
We apologize if the previous response was unclear. The *** Association does not allow month to month leasing, since the leasing period must always be a minimum of one year. The lease cannot contain the month to month wording. For LMS to accept your leasing agreement, you simply have to remove the month to month clause in the lease agreement, or you can request a meeting with the board to request a waiver of the rule. LMS cannot waive the rule without the authorization of your Board.
Lieberman management started charging 150 lease fee at treehouse in the woods in round lake Illinois which they no longer manage. Now we are with the new company and no longer managed by Lieberman, Lieberman collected the lease fee from me and when I contracted them for refund since it is a (yearly fee) they refused to provide a refund even prorated amount. I believe I should receive a refund as this fee was paid in advance and they no longer manage our subdivision. Employee took 5 days to respond and then responded that I don’t qualify for refund without explanation. Beyond unprofessional ... and what right to they have to keep this fee if they no longer manage this subdivision.
Although Lieberman is no longer the managing agent for the association, all records and information obtained through the leasing program, which was approved by the Board of Directors for the association, has been submitted to the new management company as well as forwarded to the Board for review and follow up. This fee cannot be refunded as all documentation was already collected and reports were generated as required. The fee is an up front annual fee to process leasing documents and that is the reason we would not be able to prorate a refund. We cannot verify if the new management company will charge a fee given the fact that the information has already been forwarded to them. All questions pertaining to the tracking of the requirement leasing documentation and fees should be directed to the new management company.
Lieberman management started charging 150 lease fee at treehouse in the woods in round lake Illinois which they no longer manage. Now we are with the new company and no longer managed by Lieberman, Lieberman collected the lease fee from me and when I contracted them for refund since it is a (yearly fee) they refused to provide a refund even prorated amount. I believe I should receive a refund as this fee was paid in advance and they no longer manage our subdivision. Employee took 5 days to respond and then responded that I don’t qualify for refund without explanation. Beyond unprofessional ... and what right to they have to keep this fee if they no longer manage this subdivision.
Although Lieberman is no longer the managing agent for the association, all records and information obtained through the leasing program, which was approved by the Board of Directors for the association, has been submitted to the new management company as well as forwarded to the Board for review and follow up. This fee cannot be refunded as all documentation was already collected and reports were generated as required. The fee is an up front annual fee to process leasing documents and that is the reason we would not be able to prorate a refund. We cannot verify if the new management company will charge a fee given the fact that the information has already been forwarded to them. All questions pertaining to the tracking of the requirement leasing documentation and fees should be directed to the new management company.
Lieberman manages my condo complex in Schaumburg, atop of being quite questionably expensive their acumen sincerely stinks. I have been harassed and fined regarding issues which are not mine and truly do not matter to the community repeatedly however the icing on the cake came about a year ago. My downstairs neighbor sustained water stains in her ceiling so she called Lieberman. The identified that the water main pipe in the common wall was culprit and eventiually (3months later) had a plumber replace the pipe during which I had to demolish my kitchen at my expense. A short time later I received a bill for 98 for the plumber, I disputed and it was dropped. A few months later I received another bill for ~ 800, I disputed and there was no communication so I engaged my insurance company. The insurance company found that I was not liable since the damage came from a common area pointed out in the HOA so they denied coverage. The next month came and the bill went to 2300 and some change to cover the pipe, remediation to my neighbor's kitchen cabinets, patching and paint. I again disputed and was informed to go to a monthly association meeting, I went only to find out the date given was errant so once again re-engaged my insurance company, the neighbor and Lieberman. During this time I also found out my neighbor does not have insurance and sits on the board of the association. Lieberman was hostile and/or non-responsive on the phone, I was told to mail or email on the LMS (online portal). I did, nothing for months however the bill to date still comes. The whole experience of living here is tainted, they don't invest or add any value to the community and it is simply sad. I have disabled neighbors below me whom have told me similar stories from their years at Weathersfield Way in Schaumburg and I've heard other horror stories which mimic mine. Obviously if I could give less than a star I would, they have literally ruined the peaceful part of my life and "ownership," of a home. I would recommend that no one invest in this community and communicate ill will of this lascivious and ill reputed company. They are simply deceitful liars, I see there's been similar parables on the net about them... In a weird way this does make me feel better, beware, if Lieberman is involved in your neighborhood I'd look elsewhere and do your homework
We recognize that water intrusion issues can be frustrating and costly for all concerned. Your primary complaint relates to flooding that an occupant in your home caused by putting a nail through a water pipe. This caused your downstairs neighbor much damage over several months, and you were liable for the resulting damage that took several contractors time to fix. As the bills came in, they were charged back to you.
LMS has kept you informed with polite letters throughout the process; we have recorded phone calls and copies of all correspondence with you. On July 31, 2017, the Board reviewed your appeal as well as the report from the plumber. Whether your insurance carrier found liability or not, the Association Board did find that you were liable for the damage. We cannot overrule the decisions of your elected Board.
Despite the Board determining that you are responsible for the bills, you have made no payment for nearly a year. You have also not made payment on the tax appeal charge back that was applied in September 2017. Per the rules, the Association has the right to turn your account over for collections with all attorney fees being assessed back to you for failure to pay these charges. Instead, your Association Board has been exceedingly patient about all of these charges.
As for your claim that your neighbor sits on the Board and does not have insurance, we have a certificate of insurance to the Association for all your neighbors. There are currently six Board Members and none of them live in your building.
We understand that a monthly assessment of $259.56 may seem too expensive. However, we account for every penny of it. Here is how it breaks down:
• About 24% goes to Reserves (savings for replacing your roof, siding, driveway, interior decorating, etc.) or $62.55 per month.
• Landscaping and snow removal account for about 32% of your monthly assessment- this includes regular maintenance, snow removal, salt, pond maintenance, etc, or $83.60 per month.
• Building Maintenance is another category- taking up about 24% of your assessment. This includes common area cleaning, dryer vent cleaning, light bulbs, plumbing and electric, carpentry, painting, exterminating, roof repair, gutter cleaning, etc- or $60.98 per month.
This leaves $52.43 left per month to pay for the building's water and sewer, electric, street repair, management, legal fees, the audit, mailings, insurance (insurance alone takes up about half of the $52.43 that's left), and any other expenses that don’t fit into the above categories.
Lieberman is an employee of your Board of Directors. Rules and fines are set by your Board of Directors, and we are required to hold people accountable for the rules. We do not have the inclination nor the time to single residents out for harassment or ill will.
We’re sorry you are dissatisfied with living in your Association. We would be glad to provide you with a copy of your declaration, rules and regulations to help you assimilate into a peaceful life in your community.
Lieberman manages my condo complex in Schaumburg, atop of being quite questionably expensive their acumen sincerely stinks. I have been harassed and fined regarding issues which are not mine and truly do not matter to the community repeatedly however the icing on the cake came about a year ago. My downstairs neighbor sustained water stains in her ceiling so she called Lieberman. The identified that the water main pipe in the common wall was culprit and eventiually (3months later) had a plumber replace the pipe during which I had to demolish my kitchen at my expense. A short time later I received a bill for 98 for the plumber, I disputed and it was dropped. A few months later I received another bill for ~ 800, I disputed and there was no communication so I engaged my insurance company. The insurance company found that I was not liable since the damage came from a common area pointed out in the HOA so they denied coverage. The next month came and the bill went to 2300 and some change to cover the pipe, remediation to my neighbor's kitchen cabinets, patching and paint. I again disputed and was informed to go to a monthly association meeting, I went only to find out the date given was errant so once again re-engaged my insurance company, the neighbor and Lieberman. During this time I also found out my neighbor does not have insurance and sits on the board of the association. Lieberman was hostile and/or non-responsive on the phone, I was told to mail or email on the LMS (online portal). I did, nothing for months however the bill to date still comes. The whole experience of living here is tainted, they don't invest or add any value to the community and it is simply sad. I have disabled neighbors below me whom have told me similar stories from their years at Weathersfield Way in Schaumburg and I've heard other horror stories which mimic mine. Obviously if I could give less than a star I would, they have literally ruined the peaceful part of my life and "ownership," of a home. I would recommend that no one invest in this community and communicate ill will of this lascivious and ill reputed company. They are simply deceitful liars, I see there's been similar parables on the net about them... In a weird way this does make me feel better, beware, if Lieberman is involved in your neighborhood I'd look elsewhere and do your homework
We recognize that water intrusion issues can be frustrating and costly for all concerned. Your primary complaint relates to flooding that an occupant in your home caused by putting a nail through a water pipe. This caused your downstairs neighbor much damage over several months, and you were liable for the resulting damage that took several contractors time to fix. As the bills came in, they were charged back to you.
LMS has kept you informed with polite letters throughout the process; we have recorded phone calls and copies of all correspondence with you. On July 31, 2017, the Board reviewed your appeal as well as the report from the plumber. Whether your insurance carrier found liability or not, the Association Board did find that you were liable for the damage. We cannot overrule the decisions of your elected Board.
Despite the Board determining that you are responsible for the bills, you have made no payment for nearly a year. You have also not made payment on the tax appeal charge back that was applied in September 2017. Per the rules, the Association has the right to turn your account over for collections with all attorney fees being assessed back to you for failure to pay these charges. Instead, your Association Board has been exceedingly patient about all of these charges.
As for your claim that your neighbor sits on the Board and does not have insurance, we have a certificate of insurance to the Association for all your neighbors. There are currently six Board Members and none of them live in your building.
We understand that a monthly assessment of $259.56 may seem too expensive. However, we account for every penny of it. Here is how it breaks down:
• About 24% goes to Reserves (savings for replacing your roof, siding, driveway, interior decorating, etc.) or $62.55 per month.
• Landscaping and snow removal account for about 32% of your monthly assessment- this includes regular maintenance, snow removal, salt, pond maintenance, etc, or $83.60 per month.
• Building Maintenance is another category- taking up about 24% of your assessment. This includes common area cleaning, dryer vent cleaning, light bulbs, plumbing and electric, carpentry, painting, exterminating, roof repair, gutter cleaning, etc- or $60.98 per month.
This leaves $52.43 left per month to pay for the building's water and sewer, electric, street repair, management, legal fees, the audit, mailings, insurance (insurance alone takes up about half of the $52.43 that's left), and any other expenses that don’t fit into the above categories.
Lieberman is an employee of your Board of Directors. Rules and fines are set by your Board of Directors, and we are required to hold people accountable for the rules. We do not have the inclination nor the time to single residents out for harassment or ill will.
We’re sorry you are dissatisfied with living in your Association. We would be glad to provide you with a copy of your declaration, rules and regulations to help you assimilate into a peaceful life in your community.
I have asked this management company to fix a double billing issue over 10 times. They have put 2 *** charges on my account. One was 71.49 for period 1/19/18-2/19/18. The second was 73.35 for period 2/19/18- 2/20/18. *** issued the final bill for 73.35 =71.49 +1.86 for one day. Lieberman management is ignoring my request to fix this mistake. *** has credited them and they are extorting from me the 71.49. I have tried to reason and explain, just with no results. They keep telling me that board approved it. How can board approve the double billing? If they approve the visible mistake, how many they make not visible? This kind of mistake should have been taken care of as soon as it was found. Not ignored for almost 2 months.
$71.49 has been removed from owner's account per their request.
I have asked this management company to fix a double billing issue over 10 times. They have put 2 *** charges on my account. One was 71.49 for period 1/19/18-2/19/18. The second was 73.35 for period 2/19/18- 2/20/18. *** issued the final bill for 73.35 =71.49 +1.86 for one day. Lieberman management is ignoring my request to fix this mistake. *** has credited them and they are extorting from me the 71.49. I have tried to reason and explain, just with no results. They keep telling me that board approved it. How can board approve the double billing? If they approve the visible mistake, how many they make not visible? This kind of mistake should have been taken care of as soon as it was found. Not ignored for almost 2 months.
$71.49 has been removed from owner's account per their request.
Since Lieberman Management Services took over at Oakbrook Towers, their management skills have show to be terrible. I have called to complain about both elevators not working on 2 separate occasions (this has happened multiple times). I was told they called the emergency service line for the elevator company and there is nothing else they can do. I asked what would be done to ensure at least one elevator is always working and their answer was we will call you back. Since they never called back, it just proves they do not care about anyone's safety at the property. It is a shame that senior citizens have to walk up and down up to 16 flights of stairs and risk injuries or worse due to the negligence of this company. If I had the same attitude at my job as the management company does at this property, I would be fired. I hope the OBT board gets rid of this company ASAP.
We are terribly sorry for the inconvenience while we replace these old elevators. The replaced ones are almost complete and are being test run right now. Unfortunately, with only two elevators per building, while we replace one, all elevator traffic including moves must the handled by the functional one. We do contact maintenance promptly when a problem is reported and are monitoring their work closely during this difficult changeover period. We recognize this has caused difficulties during the repair and replacement project, and we apologize for the impact it has had on residents.
Since Lieberman Management Services took over at Oakbrook Towers, their management skills have show to be terrible. I have called to complain about both elevators not working on 2 separate occasions (this has happened multiple times). I was told they called the emergency service line for the elevator company and there is nothing else they can do. I asked what would be done to ensure at least one elevator is always working and their answer was we will call you back. Since they never called back, it just proves they do not care about anyone's safety at the property. It is a shame that senior citizens have to walk up and down up to 16 flights of stairs and risk injuries or worse due to the negligence of this company. If I had the same attitude at my job as the management company does at this property, I would be fired. I hope the OBT board gets rid of this company ASAP.
We are terribly sorry for the inconvenience while we replace these old elevators. The replaced ones are almost complete and are being test run right now. Unfortunately, with only two elevators per building, while we replace one, all elevator traffic including moves must the handled by the functional one. We do contact maintenance promptly when a problem is reported and are monitoring their work closely during this difficult changeover period. We recognize this has caused difficulties during the repair and replacement project, and we apologize for the impact it has had on residents.
Michael ***, the property manager at The *** Condominium Association, decided to charge me and my fiance a $50 "late move out fee" for allegedly not completing our move before 5 p.m. pursuant to the association's rules. I contest that assessment. Our movers completed use of the elevator prior to 5 p.m. My fiance and I stayed behind to finishing grabbing some stuff, and apparently a building engineer reported to *** that "had not completed our move" since him and I were still there. No where in the policy book does it say that on move out day we would have to leave the building by 5 p.m. Even if it said that, it would be in contravention of our lease, which terminated the day AFTER our move. We could still be in the building/unit through the following day. I also was keeping a close eye on the time because we were paying the movers by the hour and just flat out contest that the movers used the elevator or dock past 5 p.m.
Further, aside from the $50 fee, which I dispute, *** is a terrible property manager. He treated me and my fiance like second class citizens at the building because we were renters and not homeowners, routinely ignoring our questions for days and even weeks at a time. He further appeared to have a problem dealing with me - I am a hispanic female, and towards the end of our stay I realized he was much more communicative and deferential to my fiance, a white male. Whether or not there is a race/sex component to his treatment of me I cannot say, but I do know that the facts are not in his favor. And instead of telling us directly about the late fee, he went to the unit owner, causing issues between us and the former landlord. What's most perplexing is how quick he was to charge us but took forever to respond when the opportunity would arise for him to actually be helpful.
LMS has handled this issue within the rules of the Community Association and legal requirements. LMS is contractually required to enforce this Association’s rules and regulations exactly as written. The Association rules and regulations note the following move-out rule:
“All moves must be completed by the designated times. Unit owners will be charged overtime to cover the cost of maintenance to stay after hours moves that exceed the designated times.”
The lease between Ms. and the owner of the unit do not supersede the Association’s rules regarding moving.
Ms. requested a move time of 2 to 5 pm. On the move day, *** wrote an incident report stating that the move was not completed until 5:55 pm. The Chief had to stay an additional hour to oversee the move. I forwarded these documents to Ms. and filed them in LMS’s records.
Regarding the statement of management’s treatment of the residents – the only other interaction anyone in the management office had with Ms. was to help solve a cable TV and internet issue. Copies of that e-mail thread are also available for review. Cable TV and internet are not provided by the Association and the residents were having difficulty in working with the unit owner in obtaining service. Management provided contact information for suppliers of both services.
Regarding the statement that management “went to the unit owner” with the information regarding the late move. As noted in the Association’s governing documents, the Declaration and By-Laws, the unit owner is responsible for the actions of their tenants, guests, etc. Management must notify the unit owner immediately, as the owner would be responsible for any charges and then could recover them from the tenant.
Finally, the comment about a race/sex component of managements treatment of both residents; I met Ms. only once during her time at the property -- the Friday before her move out to follow up on voice and e-mail messages that she had sent to me. Her roommate/fiance would regularly stop by the office with questions about the cable tv and internet issue, and, prior to the move out with questions about the policy.
Michael ***, the property manager at The *** Condominium Association, decided to charge me and my fiance a $50 "late move out fee" for allegedly not completing our move before 5 p.m. pursuant to the association's rules. I contest that assessment. Our movers completed use of the elevator prior to 5 p.m. My fiance and I stayed behind to finishing grabbing some stuff, and apparently a building engineer reported to *** that "had not completed our move" since him and I were still there. No where in the policy book does it say that on move out day we would have to leave the building by 5 p.m. Even if it said that, it would be in contravention of our lease, which terminated the day AFTER our move. We could still be in the building/unit through the following day. I also was keeping a close eye on the time because we were paying the movers by the hour and just flat out contest that the movers used the elevator or dock past 5 p.m.
Further, aside from the $50 fee, which I dispute, *** is a terrible property manager. He treated me and my fiance like second class citizens at the building because we were renters and not homeowners, routinely ignoring our questions for days and even weeks at a time. He further appeared to have a problem dealing with me - I am a hispanic female, and towards the end of our stay I realized he was much more communicative and deferential to my fiance, a white male. Whether or not there is a race/sex component to his treatment of me I cannot say, but I do know that the facts are not in his favor. And instead of telling us directly about the late fee, he went to the unit owner, causing issues between us and the former landlord. What's most perplexing is how quick he was to charge us but took forever to respond when the opportunity would arise for him to actually be helpful.
LMS has handled this issue within the rules of the Community Association and legal requirements. LMS is contractually required to enforce this Association’s rules and regulations exactly as written. The Association rules and regulations note the following move-out rule:
“All moves must be completed by the designated times. Unit owners will be charged overtime to cover the cost of maintenance to stay after hours moves that exceed the designated times.”
The lease between Ms. and the owner of the unit do not supersede the Association’s rules regarding moving.
Ms. requested a move time of 2 to 5 pm. On the move day, *** wrote an incident report stating that the move was not completed until 5:55 pm. The Chief had to stay an additional hour to oversee the move. I forwarded these documents to Ms. and filed them in LMS’s records.
Regarding the statement of management’s treatment of the residents – the only other interaction anyone in the management office had with Ms. was to help solve a cable TV and internet issue. Copies of that e-mail thread are also available for review. Cable TV and internet are not provided by the Association and the residents were having difficulty in working with the unit owner in obtaining service. Management provided contact information for suppliers of both services.
Regarding the statement that management “went to the unit owner” with the information regarding the late move. As noted in the Association’s governing documents, the Declaration and By-Laws, the unit owner is responsible for the actions of their tenants, guests, etc. Management must notify the unit owner immediately, as the owner would be responsible for any charges and then could recover them from the tenant.
Finally, the comment about a race/sex component of managements treatment of both residents; I met Ms. only once during her time at the property -- the Friday before her move out to follow up on voice and e-mail messages that she had sent to me. Her roommate/fiance would regularly stop by the office with questions about the cable tv and internet issue, and, prior to the move out with questions about the policy.
I have bought a property that Lieberman management association were given possession and were renting. They are asking to pay huge amount for assessments and other expenses. They were collecting income and are forcing me to pay for rental expenses they incurred. I have asked for the bills of all charges on the account. I was refused those bills. I can only conclude that they don't have those bills. Legally they cannot make me pay all those strange charges without proof. Their rental, their expenses. Especially since they evicted previous owner and were using property as rental. I have tried to contact numerous times and Lieberman management is not answering. My dues are current and property management said, she will decide if she will take off the late charges they keep adding.
There are some misstatements presented in the complaint submitted. The *** Homeowners Association was awarded possession of *** Court, Plainfield, IL as part of a judgment against the home for non-payment of assessments in the amount of $4,650.75. Lieberman Management has at no time rented the home, nor made any profit from same. The *** Homeowners Association had legal possession of the home, cleaned it, caused repairs to be made, hired an agent to manage the rental, and proceeded to rent the home. Lieberman Management did not rent the home and at no time had possession of the home. We did receive rent checks in the mail from the tenant and any monies collected as part of that rent were forwarded to the bank and applied to the balance on the account. Per Statute:
(735 ILCS 5/9-111.1) Sec. 9-111.1. Lease to bona fide tenant. Upon the entry of an eviction order in favor of a board of managers under the Condominium Property Act, as provided in Section 9-111 of this Act, and upon delivery of possession of the premises by the sheriff or other authorized official to the board of managers pursuant to execution upon the order, the board of managers shall have the right and authority, incidental to the right of possession of a unit under the order, but not the obligation, to lease the unit to a bona fide tenant (whether the tenant is in occupancy or not) pursuant to a written lease for a term which may commence at any time within 8 months after the month in which the date of expiration of the stay of the order occurs. The term may not exceed 13 months from the date of commencement of the lease. The court may, upon motion of the board of managers and with notice to the evicted unit owner, permit or extend a lease for one or more additional terms not to exceed 13 months per term. The board of managers shall first apply all rental income to assessments and other charges sued upon in the eviction action plus statutory interest on a monetary judgment, if any, attorneys' fees, and court costs incurred; and then to other expenses lawfully agreed upon (including late charges), any fines and reasonable expenses necessary to make the unit rentable, and lastly to assessments accrued thereafter until assessments are current. Any surplus shall be remitted to the unit owner. The court shall retain jurisdiction to determine the reasonableness of the expense of making the unit rentable. (Source: P.A. 100-173, eff. 1-1-18.)
The Association leased to a bona fide tenant and collected rent from same. The lease started in February 2017 and continued until October 2017. During this time the Association collected the rent and any and all monies received were applied as required by statute. The rent paid the past due assessments and charges awarded by the Court on October 9, 2015. This was stayed to February 8, 2016. The eviction with the Will county Sheriff was on July 28, 2017. At that time, items were removed from the home per our eviction order. As of early January 2017, repairs had been made to the home, cleaning had been performed, and the home was listed for rent.
The Association rented within the eight months required by law. The term of the lease was for thirteen months. We are then permitted to put rent monies to expenses to make the unit rentable. Any additional monies collected would go towards to the assessments after the judgment. There was no surplus. When the tenant moved out in October 2017, *** still had a balance on the account and the Association had not yet been made whole. Please review the statue which allows the Association to both rent the home and become whole. There is nothing that says that if the Association attempts to rent the home to lessen the balance that the Association will no longer be able to collect the six months amounts listed in the Illinois Condominium Property Act. Per State Law:
Sec 18.5 (g-1) The purchaser of a unit of a common interest community at a judicial foreclosure sale, other than a mortgagee, who takes possession of a unit of a common interest community pursuant to a court order or a purchaser who acquires title from a mortgagee shall have the duty to pay the proportionate share, if any, of the common expenses for the unit that would have become due in the absence of any assessment acceleration during the 6 months immediately preceding institution of an action to enforce the collection of assessments, and the court costs incurred by the association in an action to enforce the collection that remain unpaid by the owner during whose possession the assessments accrued. If the outstanding assessments and the court costs incurred by the association in an action to enforce the collection are paid at any time during any action to enforce the collection of assessments, the purchaser shall have no obligation to pay any assessments that accrued before he or she acquired title. The notice of sale of a unit of a common interest community under subsection (c) of Section 15-1507 of the Code of Civil Procedure shall state that the purchaser of the unit other than a mortgagee shall pay the assessments and court costs required by this subsection (g-1).
Per Statute, if the Association collects the money, you would have no obligation to pay the six months amount. The problem here is that they didn’t collect all the money. As of January 17, 2018, prior to your first payment (and before we had gotten paperwork on the transfer in ownership), the balance on the former owner’s account was $4,457.69.
The Association is entitled by State Law and the judgment obtained to collect on the former owner’s balance. There is nothing in the law that states if we collect some of the money the buyer doesn’t have to pay. The requirement is that if we collect all of the money, the buyer doesn’t have to pay. The Association still had a significant balance on the account at the time of sale. When an owner purchases a home without obtaining a paid assessment letter, they cannot be guaranteed that the balance has been paid. As a purchaser at a foreclosure/ sheriff’s sale, you should have been made aware that you are responsible for those costs that are specifically designated to be awarded to the Association by State Law, and you clearly are responsible for costs incurred after the sale. Additionally, the Board has a fiduciary duty to all owners to collect the amount provided for by State Law. The Association will already have to write off $2,269.50. They should not have to reduce the amount they are required to collect by Law to benefit one owner to the detriment of 681 owners. Per The Illinois Condominium Property Act, Section 18.5 Master Associations, “In the performance of their duties, the officers and members of the board, whether appointed by the developer or elected by the unit owners, shall exercise the care required of a fiduciary of the unit owners.” Forgiving money that the Association is entitled to would be a violation of their fiduciary duty.
Additionally, as of this response, you have not paid any of the amounts required by State Law- that you have been aware of for almost two months. Under the Association’s Collection Policy, a balance such as yours should have been turned over to the Association’s attorney for collection. Lieberman has explained these charges to you via email several times, but failure to make payment will force us to turn this over to the Association’s Attorney per the Board Collection Policy. Please be aware, any costs incurred by the Association to collect these State law required amounts will be charged back to you as well. Due to your dispute, we have been giving you additional time to make payment. Unfortunately, we can not provide any more extensions. Please be aware- your account, per the Association's Collection Policy will be turned over to the Attorney on March 31, 2018.
We are sorry that we cannot waive these amounts, but the Association is entitled to this money by State Law and the Association's attorney reviewed this and determined that these amounts are due and owing. Please make payments, or make a request for a payment plan so that we can avoid additional costs.
We do not have the authority to waive money that the Association is entitled to by State Law. We have taken your appeal to the Board of Directors and they will not waive any of the 6 months balance.
You were advised on numerous occasions that this money was due and why it was due. We have provided you the specific statutes from the law. We have provided you the breakdown from the attorney. There is nothing in the law that wipes out the Association's claim for not providing a detailed breakdown immediately. We sent the initial account information on February 7, 2018. Your first request regarding your account and information on the six months balance was on February 14, and we provided answers to your questions at that time. You disputed the 6 months money due on the 20th and we advised that we are allowed to collect it by state law on that date. On March 2, you sent an email advising you expected the 6 months monies to be removed from your account. This appeal was to be reviewed by the Board at the next Board Meeting on April 19, 2018. As the Board has not met during this time, they had not reviewed your appeal. Due to this Revdex.com complaint, I asked them to review your appeal now. They determined that they will not waive any of the money that they are entitled to by law.
The Association collection policy is that any owner who has a balance over $200 should be sent to the attorney for collections. Due to the fact that you are a new owner, and were not aware of the 6 months balance amount until February, we have extended the time for payment as a courtesy, but unfortunately, we cannot ignore the Association's policy.
Again, the Board of Directors (who are not employed by Lieberman and who are in fact our employer) has directed that this money is due and has put the collection policy in place. We must follow their directive since we are essentially their employee. If you would like to confirm that this money is due with the Association's attorney, you are welcome to contact them. Please be advised, any charges for this call and billed to the Association would be charged back to you as per State Law which allows the Association to charge back legal fees incurred for one homeowner.
As a courtesy, I would be willing to waive two late fees (in the amount of $50 total) if you were to bring your account current by March 31, 2018 as a one time courtesy for a new homeowner and due to this confusion regarding your account.
Complaint: ***
I am rejecting this response because:
I will make 1,531.50 to make my account current through March 2018.
I hope you won't add any other charges to the account.
Sincerely,
Inga
I have bought a property that Lieberman management association were given possession and were renting. They are asking to pay huge amount for assessments and other expenses. They were collecting income and are forcing me to pay for rental expenses they incurred. I have asked for the bills of all charges on the account. I was refused those bills. I can only conclude that they don't have those bills. Legally they cannot make me pay all those strange charges without proof. Their rental, their expenses. Especially since they evicted previous owner and were using property as rental. I have tried to contact numerous times and Lieberman management is not answering. My dues are current and property management said, she will decide if she will take off the late charges they keep adding.
There are some misstatements presented in the complaint submitted. The *** Homeowners Association was awarded possession of *** Court, Plainfield, IL as part of a judgment against the home for non-payment of assessments in the amount of $4,650.75. Lieberman Management has at no time rented the home, nor made any profit from same. The *** Homeowners Association had legal possession of the home, cleaned it, caused repairs to be made, hired an agent to manage the rental, and proceeded to rent the home. Lieberman Management did not rent the home and at no time had possession of the home. We did receive rent checks in the mail from the tenant and any monies collected as part of that rent were forwarded to the bank and applied to the balance on the account. Per Statute:
(735 ILCS 5/9-111.1) Sec. 9-111.1. Lease to bona fide tenant. Upon the entry of an eviction order in favor of a board of managers under the Condominium Property Act, as provided in Section 9-111 of this Act, and upon delivery of possession of the premises by the sheriff or other authorized official to the board of managers pursuant to execution upon the order, the board of managers shall have the right and authority, incidental to the right of possession of a unit under the order, but not the obligation, to lease the unit to a bona fide tenant (whether the tenant is in occupancy or not) pursuant to a written lease for a term which may commence at any time within 8 months after the month in which the date of expiration of the stay of the order occurs. The term may not exceed 13 months from the date of commencement of the lease. The court may, upon motion of the board of managers and with notice to the evicted unit owner, permit or extend a lease for one or more additional terms not to exceed 13 months per term. The board of managers shall first apply all rental income to assessments and other charges sued upon in the eviction action plus statutory interest on a monetary judgment, if any, attorneys' fees, and court costs incurred; and then to other expenses lawfully agreed upon (including late charges), any fines and reasonable expenses necessary to make the unit rentable, and lastly to assessments accrued thereafter until assessments are current. Any surplus shall be remitted to the unit owner. The court shall retain jurisdiction to determine the reasonableness of the expense of making the unit rentable. (Source: P.A. 100-173, eff. 1-1-18.)
The Association leased to a bona fide tenant and collected rent from same. The lease started in February 2017 and continued until October 2017. During this time the Association collected the rent and any and all monies received were applied as required by statute. The rent paid the past due assessments and charges awarded by the Court on October 9, 2015. This was stayed to February 8, 2016. The eviction with the Will county Sheriff was on July 28, 2017. At that time, items were removed from the home per our eviction order. As of early January 2017, repairs had been made to the home, cleaning had been performed, and the home was listed for rent.
The Association rented within the eight months required by law. The term of the lease was for thirteen months. We are then permitted to put rent monies to expenses to make the unit rentable. Any additional monies collected would go towards to the assessments after the judgment. There was no surplus. When the tenant moved out in October 2017, *** still had a balance on the account and the Association had not yet been made whole. Please review the statue which allows the Association to both rent the home and become whole. There is nothing that says that if the Association attempts to rent the home to lessen the balance that the Association will no longer be able to collect the six months amounts listed in the Illinois Condominium Property Act. Per State Law:
Sec 18.5 (g-1) The purchaser of a unit of a common interest community at a judicial foreclosure sale, other than a mortgagee, who takes possession of a unit of a common interest community pursuant to a court order or a purchaser who acquires title from a mortgagee shall have the duty to pay the proportionate share, if any, of the common expenses for the unit that would have become due in the absence of any assessment acceleration during the 6 months immediately preceding institution of an action to enforce the collection of assessments, and the court costs incurred by the association in an action to enforce the collection that remain unpaid by the owner during whose possession the assessments accrued. If the outstanding assessments and the court costs incurred by the association in an action to enforce the collection are paid at any time during any action to enforce the collection of assessments, the purchaser shall have no obligation to pay any assessments that accrued before he or she acquired title. The notice of sale of a unit of a common interest community under subsection (c) of Section 15-1507 of the Code of Civil Procedure shall state that the purchaser of the unit other than a mortgagee shall pay the assessments and court costs required by this subsection (g-1).
Per Statute, if the Association collects the money, you would have no obligation to pay the six months amount. The problem here is that they didn’t collect all the money. As of January 17, 2018, prior to your first payment (and before we had gotten paperwork on the transfer in ownership), the balance on the former owner’s account was $4,457.69.
The Association is entitled by State Law and the judgment obtained to collect on the former owner’s balance. There is nothing in the law that states if we collect some of the money the buyer doesn’t have to pay. The requirement is that if we collect all of the money, the buyer doesn’t have to pay. The Association still had a significant balance on the account at the time of sale. When an owner purchases a home without obtaining a paid assessment letter, they cannot be guaranteed that the balance has been paid. As a purchaser at a foreclosure/ sheriff’s sale, you should have been made aware that you are responsible for those costs that are specifically designated to be awarded to the Association by State Law, and you clearly are responsible for costs incurred after the sale. Additionally, the Board has a fiduciary duty to all owners to collect the amount provided for by State Law. The Association will already have to write off $2,269.50. They should not have to reduce the amount they are required to collect by Law to benefit one owner to the detriment of 681 owners. Per The Illinois Condominium Property Act, Section 18.5 Master Associations, “In the performance of their duties, the officers and members of the board, whether appointed by the developer or elected by the unit owners, shall exercise the care required of a fiduciary of the unit owners.” Forgiving money that the Association is entitled to would be a violation of their fiduciary duty.
Additionally, as of this response, you have not paid any of the amounts required by State Law- that you have been aware of for almost two months. Under the Association’s Collection Policy, a balance such as yours should have been turned over to the Association’s attorney for collection. Lieberman has explained these charges to you via email several times, but failure to make payment will force us to turn this over to the Association’s Attorney per the Board Collection Policy. Please be aware, any costs incurred by the Association to collect these State law required amounts will be charged back to you as well. Due to your dispute, we have been giving you additional time to make payment. Unfortunately, we can not provide any more extensions. Please be aware- your account, per the Association's Collection Policy will be turned over to the Attorney on March 31, 2018.
We are sorry that we cannot waive these amounts, but the Association is entitled to this money by State Law and the Association's attorney reviewed this and determined that these amounts are due and owing. Please make payments, or make a request for a payment plan so that we can avoid additional costs.
We do not have the authority to waive money that the Association is entitled to by State Law. We have taken your appeal to the Board of Directors and they will not waive any of the 6 months balance.
You were advised on numerous occasions that this money was due and why it was due. We have provided you the specific statutes from the law. We have provided you the breakdown from the attorney. There is nothing in the law that wipes out the Association's claim for not providing a detailed breakdown immediately. We sent the initial account information on February 7, 2018. Your first request regarding your account and information on the six months balance was on February 14, and we provided answers to your questions at that time. You disputed the 6 months money due on the 20th and we advised that we are allowed to collect it by state law on that date. On March 2, you sent an email advising you expected the 6 months monies to be removed from your account. This appeal was to be reviewed by the Board at the next Board Meeting on April 19, 2018. As the Board has not met during this time, they had not reviewed your appeal. Due to this Revdex.com complaint, I asked them to review your appeal now. They determined that they will not waive any of the money that they are entitled to by law.
The Association collection policy is that any owner who has a balance over $200 should be sent to the attorney for collections. Due to the fact that you are a new owner, and were not aware of the 6 months balance amount until February, we have extended the time for payment as a courtesy, but unfortunately, we cannot ignore the Association's policy.
Again, the Board of Directors (who are not employed by Lieberman and who are in fact our employer) has directed that this money is due and has put the collection policy in place. We must follow their directive since we are essentially their employee. If you would like to confirm that this money is due with the Association's attorney, you are welcome to contact them. Please be advised, any charges for this call and billed to the Association would be charged back to you as per State Law which allows the Association to charge back legal fees incurred for one homeowner.
As a courtesy, I would be willing to waive two late fees (in the amount of $50 total) if you were to bring your account current by March 31, 2018 as a one time courtesy for a new homeowner and due to this confusion regarding your account.
Complaint: ***
I am rejecting this response because:
I will make 1,531.50 to make my account current through March 2018.
I hope you won't add any other charges to the account.
Sincerely,
Inga